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41. Early Evidence on the Patient-Centered Medical Home (pdf file)
    pcmh.ahrq.gov/sites/default/files/attachments/Early%20Evidence%20on%20the%20PCMH%202%2028%2012.pdf
    January 01, 2012 - Understandably, only five evaluations examined patient experience, which may reflect the relatively … Experience Interventions: Guided Care Yes Yes Patient Experience Interventions: Improving Mood–Promoting … Improving the Experience of Care • Patient and caregiver experience. … patient experience. … , overall quality of care, goal setting, problem solving, patient activation Patient Experience

42. Early Evidence on the Patient-Centered Medical Home (pdf file)
    pcmh.ahrq.gov/sites/default/files/attachments/early-evidence-on-pcmh-white-paper.pdf
    February 01, 2012 - Understandably, only five evaluations examined patient experience, which may reflect the relatively … Experience Interventions: Guided Care Yes Yes Patient Experience Interventions: Improving Mood–Promoting … Improving the Experience of Care • Patient and caregiver experience. … patient experience. … , overall quality of care, goal setting, problem solving, patient activation Patient Experience

43. Celebrating 25 Years of the CAHPS Program | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/about-cahps/25timeline.html
    April 01, 2024 - Experience? … TalkingQuality offers guidance on how to convey patient experience measures and other useful comparative … Child HCAHPS asks parents to report on both their child's inpatient experience and their own experience … experience. … Our work with them on the use of patient narratives to tell a comprehensive story about patient experience

44. CAHPS Patient-Centered Medical Home (PCMH) Item Set | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
    November 01, 2021 - Experience CAHPS Announcements Contact CAHPS CAHPS Patient-Centered … experience with the domains of primary care that define a medical home. … Any primary care practice that is interested in a more comprehensive assessment of their patients’ experiences … FAQs about the PCMH Item Set How does the CAHPS PCMH Item Set address patients' experiences with the … Is the CAHPS PCMH Item Set only appropriate for patients who are receiving care in a medical home practice

45. CAHPS Announcements | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/news-and-events/news/index.html
    February 01, 2024 - Summary of CAHPS® 2023 Virtual Research Meeting on Patient Experience, Patient Safety, and Provider Well-Being … This meeting explored how data from CAHPS surveys and other patient experience information can improve … Experience, Patient Safety, and Provider Well-Being: Associations and Paths for Quality Improvement" … AHRQ Webcast Materials for “Addressing Emerging Needs for Patient Experience Measurement and Improvement … The impact of the project on staff and patient experience and NYP leadership perspectives were discussed

46. Early Evidence on the Patient-Centered Medical Home - Table 3.2 | PCMH Resource Center
    pcmh.ahrq.gov/page/early-evidence-patient-centered-medical-home-table-32
    February 01, 2012 - Early Evidence on the Patient-Centered Medical Home February 2012 AHRQ Publication No. 12-0020-EF … Cooperative Medical Home Comparison group design Low: Costs, hospital use, and ED use; process of care; patient … experience of care; health care professional experience Systematic confounding due to implementation … only one clinic Pediatric Alliance for Coordinated Care Pre-post design Low: Hospital use and ED use; patient … experience of care Study design prevents attribution of changes in the outcome to the intervention rather

47. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - Improvement Guide Section 2: Why Improve Patient Experience? … Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care … Research on Improving Patient Experience CAHPS Announcements Contact CAHPS … Their clinicians are likely to be more satisfied with their caregiving experience as well. … Patients can also use the form during the visit to write down what they and the doctor agreed the patient

48. Patient-Centered Medical Home Decisionmaker Brief: Improving Evaluations of the Medical Home | PCMH Resource Center
    pcmh.ahrq.gov/page/patient-centered-medical-home-decisionmaker-brief-improving-evaluations-medical-home
    September 01, 2011 - Experience , which encompasses not only patients’ experiences, but the experiences of families, caregivers … experience. … experience. … The ranges of values for other outcomes, such as quality and patient experience, are likely to be smaller … outcomes that take on a limited number of values (for example, quality and patient experience).

49. The Medical Home: What Do We Know, What Do We Need to Know? A Review of the Earliest Evidence on the Effectiveness of the Patient-Centered Medical Home Model. Table 4.1 | PCMH Resource Center
    pcmh.ahrq.gov/page/medical-home-what-do-we-know-what-do-we-need-know-review-earliest-evidence-effectiveness-of-the-patient-centered-medical-home-model-table-4-1
    March 01, 2013 - baseline differences in the outcomes Low: Patient experience of care at 18 and 24 months Outcome based … outcomes and patient and caregiver experience of care RCT with low attrition and no reported statistically … significant baseline differences in the outcomes Low: For subgroup of terminally ill patients—patient … and caregiver health outcomes; patient and caregiver experience of care RCT with high attrition among … terminally ill patients; study does not report if the intervention and control group samples at followup

50. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … Patient Experience Specialist for the Ambulatory Care Network, New York-Presbyterian New York, NY … experience survey operations? … experience? … comments – Provides reports to ACN Patient Experience Office  PG survey is based on but different

51. Strategies for Improving Patient Experience with Ambulatory Care: Shared Decision-Making (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-i.pdf
    July 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Shared Decision-Making The CAHPS … Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6 … : Strategies for Improving Patient Experience with Ambulatory Care 6.I. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.I.

52. HCBS CAHPS Survey Database: What You Need to Know - GINSBERG (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
    June 21, 2023 - • Practice Improvement: Create tools for health care professionals to improve care for their patients … ’ experiences with their health care ► Patient experience vs patient satisfaction – whether something … ►Conducts research to further our knowledge of … −Understanding patient experience −Measuring and collecting … databases for CAHPS survey data 9 CAHPS Surveys: Gold standard for patient experience measurement … CAHPS Surveys: ►Measure patient experience, not patient satisfaction ►Capture the patient’s voice

53. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
    August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence … The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.K. … and the overall experience of enrollees/patients. … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.K.

54. Development of the Patient-Centered Medical Home Item Set | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
    November 01, 2020 - About CAHPS Surveys and Guidance Supplemental Items Browse All Items Patient … Experience CAHPS Announcements Contact CAHPS Development of the Patient-Centered … experience with the medical home. … experience survey for its PCMH program. … In summer 2010, adult patients and parents of children receiving care in medical home practices provided

55. CAHPS Mental Health Care Surveys | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/surveys-guidance/echo/index.html
    May 01, 2022 - Surveys Many organizations are interested in assessing and improving patient experience with … Experience of Care & Health Outcomes (ECHO) Survey The CAHPS ® Experience of Care and Health Outcomes … It is appropriate for patients with a range of service needs, including those with severe mental illness … experience: Getting treatment quickly. … Getting information about patient rights.

56. Principles Underlying CAHPS Surveys | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/about-cahps/principles/index.html
    January 01, 2020 - Experience? … Experience CAHPS Announcements Contact CAHPS Principles Underlying … For example, only a patient can tell whether a doctor communicated in a way the patient could understand … CAHPS questions ask patients to report on only care they have experienced and/or can observe. … CAHPS questions ask about aspects of healthcare delivery that are important to patients.

57. Understanding CAHPS® Surveys: A Primer for New Users Infographic (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
    February 01, 2019 - The CAHPS Program Goal of AHRQ's CAHPS program: Advancing knowledge, measurement, and improvement of patients … ' experiences with health care Understanding Patient Experience Patient experience encompasses the range … of interactions patients have with the health care system, including:  Good communication with health … appointments Coordinated care from doctors and nurses Easy access to information CAHPS Surveys Measuring patient … experience of care in different settings Experience with Providers Clinicians and Medical Groups

58. Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/research/publications/search.html
    January 01, 2024 - One of the best ways to collect information about diagnostic errors is through self-reporting by patients … Publication Date: July 2023 Publication Number: 23-0040-4-EF Patient Experience … feedback can most effectively be used to learn from patient and family experience. … Publication Date: June 2023 Publication Number: 23-0040-3-EF Patient Experience … failures, and how patient feedback can enrich clinicians’ understanding of patient and family experience

59. Safer Together: A National Action Plan to Advance Patient Safety | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/reports/safer-together.html
    November 01, 2022 - Care Safety Hotline Engaging Patients and Families About AHRQ's Quality & Patient Safety … Improvement and committed to achieving safer care and reducing harm to patients and caregivers. … Patient and Family Engagement: to instill the practice of co-designing and co-producing care with patients … The resulting recommendations in these four areas build on the substantial body of experience, evidence … gathered and will test and implement together to allow for future refinements as our understanding, experience

60. CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - All versions of this survey cover similar domains of patient experience: accessibility of care, communication … experience. … experience measures. … When such testing has been completed, the CAHPS team expects that this survey will generate patient experience … experience.