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  1. integrationacademy.ahrq.gov/sites/default/files/2021-09/ibhc_atlas_framework_and_measures.pdf
    January 01, 2021 - Site Self-Assessment Evaluation Tool 10) Desired Outcomesii –Patient experience: Outcomes include … : • Individual patient experience with integrated behavioral health care … • Aggregate patient experience for the panel of patients who receive health care. … • Aggregate patient experience (for a particular population denominator(s) defined by the practice … System Experience • Health system administrator, leader, or institutional experience with integrated
  2. integrationacademy.ahrq.gov/about/integrated-behavioral-health/patients
    June 01, 2022 - Why Integrated Behavioral Health Is Important for Patients Evidence shows that patients bring … how far reaching the benefits of integrated behavioral health can be on the patient experience. … Here are some ways patients can benefit: Patients with chronic health conditions are more likely … A patient’s experience of transparency, individualization, recognition, respect, dignity, and choice … Organization of patient care activities and information exchange between the patient and the provider
  3. integrationacademy.ahrq.gov/news-and-events/calendar/event/22885
    September 10, 2024 - Education & Workforce Policy & Financing Clinicians Patients … Events Archive Mastering the Art of Recovery – From Lived Experience … year’s National Recovery Month theme is “The Art of Recovery,” which highlights the journey from lived experience … This event offers valuable insights into the transformative impact of lived experience in mental health
  4. integrationacademy.ahrq.gov/sites/default/files/2020-07/jurgen_unutzer.docx
    January 01, 2020 - Treatment Decisions Jürgen Unützer Transcript AHRQ Academy Video We now have over twenty years of experience … physicians, and mental health professionals collaborate closely, work closely together caring for a patient … First of all you get a much better patient care experience, second of all you have better outcomes, and … care experience, better health outcomes and lower healthcare costs. … we on the right track, can we make changes so ultimately we can really get the vast majority of our patients
  5. integrationacademy.ahrq.gov/products/playbooks/opioid-use-disorder/implement-mat-for-oud/engaging-patients-oud-treatment
    June 01, 2022 - Recognize that the patient experience at the clinic may undermine efforts to provide care, as punitive … or dismissive staff may discourage patient followup. … Patient-centered communications and processes are key elements of  Engaging and Educating Patients, Families … Providers and practices may experience practical limitations that cause delays in starting treatment, … Patient Progress Assessment Tracking Patient Outcomes Recovery Plans for Recurrence
  6. integrationacademy.ahrq.gov/products/playbooks/opioid-use-disorder/implement-mat-for-oud/engaging-and-educating-families-and-caregivers
    January 01, 2019 - Patient-provider relationships are critical to keep patients engaged in treatment, particularly in the … All staff should also be aware of the language they use and the impact it can have on a patient’s experience … Taking a harm reduction approach to risky patient behaviors can also encourage patients to stay in … Providing education grounded in evidence and experience is important. … Part 4: Partnering Addiction Treatment Counselors With Clients and Healthcare Professionals.
  7. integrationacademy.ahrq.gov/sites/default/files/2020-06/AHRQ_Lexicon_Collateral_Terms.pdf
    January 01, 2020 - Patient-centered care. … A patient’s experience of transparency, individualization, recognition, respect, dignity, and choice … It helps patients become active participants in their own health care. Coordinated care. … Organization of patient care activities and information exchange between the patient and the provider … Goals are quality health care, improved patient experience, and better use of resources.
  8. integrationacademy.ahrq.gov/products/playbooks/behavioral-health-and-primary-care/implementing-plan/collect-and-use-data-quality-improvement
    September 01, 2025 - A practice can use patient-level data to identify patients who may benefit from integrated behavioral … Clinical Outcomes & Patient Progress Data: Screening Positivity Rates : Percentage of patients screening … Patient and Provider Experience : Patient Satisfaction : Survey data on patient satisfaction with access … Patient experience of care. Provider and staff experience of care. … Improving patient experience. Improving health outcomes.
  9. integrationacademy.ahrq.gov/playbooks/behavioral-health-and-primary-care/implementing-plan/educate-patients-and-families-about-integrated-ambulatory-care
    March 01, 2024 - the experience of care may change for patients. … Sharing patients’ experiences can help set patient expectations regarding integration of care and its … Consider starting a patient advisory group and inviting patients to actively participate. … A patient advisory group, which includes patients and caregivers, can help you develop an outreach plan … In addition, MaineHealth featured a patient’s experience with the Mental Health Integration Program in
  10. integrationacademy.ahrq.gov/products/playbooks/moud-playbook/implementing-treatment/engaging-and-educating
    January 01, 2024 - Educating Patients and Families Patient engagement is essential to developing a useful … All staff should also be aware of the language they use and the impact it can have on a patient's experience … decision considers evidence-based information about available options, the provider's knowledge and experience … Taking a risk reduction approach to risky patient behaviors can also encourage patients to stay in … Providing education grounded in evidence and experience is important.
  11. integrationacademy.ahrq.gov/products/playbooks/behavioral-health-and-primary-care/implementing-plan/educate-patients-and-families-about-integrated-care
    January 01, 2024 - the experience of care may change for patients. … Sharing patients' experiences can help set patient expectations regarding integration of care and its … Consider starting a patient advisory group and inviting patients to actively participate. … A patient advisory group, which includes patients and caregivers, can help you develop an outreach plan … experience across numerous initiatives, from redesigning patient materials to enhancing communication
  12. integrationacademy.ahrq.gov/products/ibh-lexicon/functional-definition
    January 01, 2025 - and situation Goal: To create a patient-centered care experience and achieve a broad … The patient should experience the addition of team members (such as a behavioral health clinician) as … What patients can do to participate in their own care is made clear and patient and family roles appear … communicator, tracking their own progress, and other patient engagement behaviors. e,f Engaging patients … Outcomes of interest include clinical, patient experience (satisfaction, access, 39 and goal attainment
  13. integrationacademy.ahrq.gov/products/playbooks/moud-playbook/obtain-training-and-support/clinicwide-orientation
    January 01, 2021 - Your staff may also be willing to speak about their own personal or professional experience with OUD. … education, training, and in-person contact with people in recovery have been shown to enhance provider-client … To successfully support their patients with OUD and respond to patient needs, care teams need to be attuned … Addressing challenging behaviors: As with any patient, staff may encounter patients with OUD that present … provides tools that practitioners can use to encourage and promote lasting positive outcomes for their clients
  14. integrationacademy.ahrq.gov/about/academy-team/niac-bios
    June 01, 2022 - Education & Workforce Policy & Financing Clinicians Patients … Norton, and Patient-Centered Primary Care , published by Springer. … Campbell has built a passion for advancing healthcare for patients who are underserved, misunderstood … patient experience and working with healthcare organizations helping to bring value to patient engagement … organizations to utilize the lens of a community member as they navigate to serve the ever changing needs of patients
  15. integrationacademy.ahrq.gov/about/initiatives/opioid/grantees/north_carolina
    June 01, 2024 - Publications Key Lessons Learned in Medication-Assisted Treatment Implementation MAT Experience … family/friend support, access to transportation and proximity to provider, patient honesty. … Several had not yet induced a patient. … Provider Experience: ECHO for MAT Intervention Several providers reported recently joining the ECHO clinics … They found it encouraging and comforting to know that providers of all levels of experience were struggling
  16. integrationacademy.ahrq.gov/products/ibh-lexicon
    February 01, 2025 - already bring with them that we often do not have the time or experience to do as well as we want. … Patient How will this help me and my family? … experience, cost of care, and provider satisfaction. … Further Experience with the Practice Integration Profile: A Measure of Behavioral Health and Primary … This definition may increasingly be broadened from "patients and families" to "patients, families, and
  17. integrationacademy.ahrq.gov/sites/default/files/2020-07/mac_baird.docx
    January 01, 2020 - Transcript AHRQ Academy Video Providers seek integrated care services and teammates once they begin to experience … Once they experience a well- organized team they have effective handoffs with excellent and highly efficient … I often say to patients I can be a better person and professional for you if I can work with a teammate … I rarely have patients turn me down. … When taking care of my own patients they might not have an idea that we have an integrated team until
  18. integrationacademy.ahrq.gov/products/topic-briefs/age-0-5-behavioral-development
    February 01, 2025 - and promote positive health outcomes for children throughout their lives. 14,15,16,17 When children experience … Pediatrics TIP: If you are unable to expand your care team to address gaps in knowledge, skills, and experience … It answers the question: Who are the patients that did not get the recommended screening? … The effect of adverse childhood experience training, screening, and response in primary care: a systematic … Use of the Patient Health Questionnaire (PHQ-9) in practice: interactions between patients and physicians
  19. integrationacademy.ahrq.gov/about
    January 01, 2024 - Education & Workforce Policy & Financing Clinicians Patients … integration of behavioral health into primary care settings, with a key focus on providing care for patients … the integration of behavioral health care and primary care to achieve the Triple Aim: “[improve] the experience … suggested: to improve “the work life of health care providers, including clinicians and staff” 3 or “the experience … From Triple to Quadruple Aim: care of the patient requires care of the provider.
  20. integrationacademy.ahrq.gov/playbooks/opioid-use-disorder/plan-integrate-mat-for-oud/addressing-organizational-readiness
    January 01, 2018 - Addressing Organizational Readiness and Culture Some organizations or practices may experience … This language can contribute to the shame and isolation people with substance use disorders experience … With OUD Are Patients Emphasizes the importance of remaining nonjudgmental with patients with … and Program Progress Expand Monitor Patient and Program Progress menu. … Patient Progress Assessment Tracking Patient Outcomes Recovery Plans for Recurrence

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