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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-030321.html
March 01, 2021 - Experience
CAHPS Announcements
Contact CAHPS
Improving Patient Experience … experience. … Speakers discussed their use of different data analysis methods to better understand patients' experiences … Patient Experience Program
Dallas, TX Examples of Patient Experience Improvement (PDF, 765 KB)
… Experience: Data Analysis Methods (Webcast).
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
November 01, 2006 - Improving Patient Experience in Large Organizations webcast - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren … experience of care
− our knowledge of measuring patient experience and collecting
relevant data
− … providers
9
CAHPS Surveys
• Surveys measure patient experience, not patient satisfaction … • Surveys measure patient experience of care in different settings. … Experience Improvement
• Leadership and governance
• Partnerships with patients and families
• Focus
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ce.effectivehealthcare.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
September 01, 2023 - Feedback is essential about what patients did or did not experience related to delays or gaps in care … Patient- experience measures to assess these innovations would be helpful to ensure the innovations are … Can we get more information from patients about their experience with bias? … If we’re going to embrace the patient experience holistically, let’s make sure we collect standardized … ’ perceptions of their experience and provide tools to improve patient experience.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
July 01, 2020 - The Power of Patient Stories for Improving the Patient Experience webcast - Grob
The Power of Patient … improvement
Stories are a
tool for public
reporting
Stories about
many different
kinds of
experience … are not
being directly measured (PROXIMAL)
• Highlight domains of care that are important
to patients … COVID
Distal:
Safety
Clinic Practices and Organization
Provider Practices
Exposure to Other Patients … ”
- Albert Einstein
Acknowledgements
New York Presbyterian
CAHPS Narratives Team
Patients providing
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
May 23, 2022 - The Power of Patient Stories for Improving the Patient Experience webcast - Closing
QUESTIONS AND ANSWERS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
April 01, 2019 - Looking across the four areas of patient experience that I mentioned, we found that patient experience … Creative ideas for patient experience improvement abound. … And should you focus on attending to that
patient experience ideas? … Nembhard, which is what is the association between staff
satisfaction experience and patient experience … We treated those four as a measure of patient care experience.
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-051222.html
June 01, 2022 - Stories for Improving the Patient Experience (Webcast) … Experience
CAHPS Announcements
Contact CAHPS
The Power of Patient … Stories for Improving the Patient Experience (Webcast)
Thursday, May 12, 2022
Contents … Stories for Improving the Patient Experience (Webcast) (1:00:26)
… Stories for Improving the Patient Experience (Webcast).
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-032421.html
April 01, 2021 - Experience
CAHPS Announcements
Contact CAHPS
Improving Patient Experience … experience. … Principal Consultant
Kaiser Permanente
Oakland, CA Effective Implementation of Patient Experience Improvement … Experience Improvement (PDF, 737 KB)
Dale Shaller, M.P.A. … Experience in Large Organizations (Webcast).
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
March 01, 2017 - Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient … STRATEGIES FOR IMPROVING PATIENT EXPERIENCE WITH AMBULATORY CARE 6-1
6.A. … Why Improve Patient Experience?
3. Are You Ready to Improve?
4. … Determining Where to Focus Efforts to Improve Patient Experience
6. … patient experience measures from MHQP’s statewide Patient
Experience Survey, which is based on the
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - CAHPS QI The Case for Improving Patient Experience
The Case for Improving Patient Experience … Can we
start off by telling us why the patient experience information was important to your practice … Larry Morrissey
Carla, we felt that giving patients a good experience was really central to the mission … So when you first started to collect patient experience data, was everyone on board? … and improvement in the score on that specific patient experience question.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/about/F2CGLizHoyRogerLevine.pdf
November 20, 2008 - Surgical Patient Experience of Care Survey Design Project
Surgical Patient Experience of Surgical Patient … Experience of Care survey? … –
49 surgical patients
•
Heterogeneous with respect to age, gender, type
of surgery, number … Incident study was conducted to
help inform development of CG-CAHPS
–
Interviews conducted with 168 patients … experience of
care survey
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ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
March 01, 2023 - Improvement Guide
Section 2: Why Improve Patient Experience? … Experience
Section 6: Strategies for Improving Patient Experience with Ambulatory Care … Section 2: Why Improve Patient Experience? … how to identify promising opportunities to improve patient experience in your organization. … various aspects of patients' experience with care, including access to care and information (AC), communication
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/index.html
August 01, 2023 - Experience
CAHPS Announcements
Contact CAHPS
CAHPS Patient Experience … CAHPS surveys ask patients to report on their experiences with a range of healthcare services at multiple … Some CAHPS surveys ask about patients' experiences with healthcare providers, such as doctors, clinics … Care *
Surgical Care
American Indian
Patient Experience With Condition-Specific Care
Cancer … Experience Surveys and Guidance.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
November 01, 2006 - Improving Patient Experience: Data Analysis Methods webcast - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren … experience of care
− our knowledge of measuring patient experience and collecting
relevant data
− … and related materials to assess patient
experience in health care settings and with health plans
and … • The CAHPS program captures the patient’s voice.
• Surveys measure patient experience of care in … Experience Improvement
• Leadership and governance
• Partnerships with patients and families
• Focus
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-091323.html
October 01, 2023 - Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast)
September … experience measurement and improvement. … experience. … Experience (PDF, 798 KB)
Joann Sorra, Ph.D. … Experience Measurement and Improvement (Webcast).
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
July 01, 2019 - Improve Patient Care Experience
April 18, 2019
Summary
Speakers
Recording
Transcript … Quality (AHRQ) provided an overview of one study using nurse care coordination as a strategy to improve patients … Care Experience (59:48)
Transcript
Creative Strategies To Improve Patient Care Experience (PDF, … CAHPS Ambulatory Care Improvement Guide
Measuring Patient Experience As a Strategy for Improving Primary … Care Experience.
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations … The facilities also collect additional data (such as patient grievances and internal patient experience … Experience Program, Department of Veterans Affairs (VA)
Topic: Improving patient experience with ambulatory … and hospital care
The VA administers its CAHPS-based Survey of Healthcare Experience of Patients ( … SHEP) to patients receiving care from patient-centered medical homes and specialty care providers.
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
February 01, 2021 - Organizations on Improving Patient Experience (webcast)
Thursday, January 28, 2021
Contents … Systems (CAHPS ® ) surveys as part of their efforts to improve the healthcare experiences of their patients … Speakers discussed using CAHPS surveys to identify aspects of patient experience needing improvement, … discussed AltaMed's use of shadow coaching and financial incentives to improve physician communication with patients … Experience (webcast).
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
May 13, 2019 - Creative Strategies to Improve Patient Care Experience - Part 4 Lee
What Is A Creative Idea? … 33
Research On Staff Creativity
And Patient Experience
• Sample: Quality improvement teams involved … in an 18-month
improvement initiative focused on improving patient experience
220 improvement
ideas … Funding provided by AHRQ
Strategies to Foster Creativity
to Improve Patient Experience
• Embrace … for Patient Experience Improvement
A Second Challenge of Fostering Creativity for Patient Experience
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - Why Improve Patient Experience?
May 2017 2-1
2. WHY IMPROVE PATIENT EXPERIENCE? … Why Improve Patient Experience? … Why Improve Patient Experience? … Obstetricians’ prior malpractice experience and patients’ satisfaction with
care. … May 2017 2-5
Patients keep or change providers based upon experience.