-
cahpsdatabase.ahrq.gov/files/HCBS/HCBS_Webcast_2021-508.pdf
January 01, 2021 - ’ experiences with
their health care
► Patient experience vs patient satisfaction – whether something … ►Conducts research to further our knowledge of …
−Understanding patient experience
−Measuring and collecting … databases for CAHPS
survey data
10
CAHPS Surveys: Gold standard for patient
experience measurement … CAHPS Surveys:
► Measure patient experience, not patient satisfaction
► Capture the patient’s voice … in development and testing
► Measure what patients tell us is important to them
► Use standardized
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cahpsdatabase.ahrq.gov/files/HCBS/HCBS-WebcastSlides.pdf
October 02, 2019 - • Practice Improvement: Create tools for health care
professionals to improve care for their patients … and
Systems
• CAHPS Program advances the understanding, measurement,
improvement, and reporting of patients … ’ experiences with
their health care
► Patient experience vs patient satisfaction – whether something … Focus in Survey Development
• CAHPS Surveys: the gold standard for patient experience
measurement: … ► Capture the patient’s voice in development and testing
► Measure what patients tell us is important
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cahpsdatabase.ahrq.gov/Default_landing.aspx
January 01, 2025 - The CAHPS Databases are AHRQ’s repositories for data from selected CAHPS surveys of patient experience … de-identified data files that can help answer important health services research questions related to patient … experience of care as measured by CAHPS surveys. … research dataset that is used to answer important questions related to assessing and improving the patient … experience.
-
cahpsdatabase.ahrq.gov/default_landing.aspx
January 01, 2025 - The CAHPS Databases are AHRQ’s repositories for data from selected CAHPS surveys of patient experience … de-identified data files that can help answer important health services research questions related to patient … experience of care as measured by CAHPS surveys. … research dataset that is used to answer important questions related to assessing and improving the patient … experience.
-
cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-Database-Webcast_2022-508.pdf
January 01, 2022 - Speakers
• Caren Ginsberg, Ph.D., CPXP, Director CAHPS & SOPS, Center
for Quality Improvement and Patient … of care:
► Improving Communication with Providers
► Preparing Families for Discharge
► Engaging with Patients … (n=360)
83.3
(n=400)
25
Case Study #2: Improving Pain Management
Engagement
Goal:
• To engage patients … Intervention:
• Interactive patient care technology
and new pain assessment workflows
Outcome Measure … Leveraging Interactive Patient Care Technology to
Improve Pain Management Engagement.
-
cahpsdatabase.ahrq.gov/files/HCBS/Participating%20in%20the%202021%20CAHPS%C2%AE%20Home%20and%20Community-Based%20Services%20(HCBS%20CAHPS)%20Survey%20Database.pdf
May 05, 2021 - Patient experience refers
to whether something actually happened
to a patient or how often it happened … Patient satisfaction is how patients feel
about their care or their health plans
or their interaction … It's not actionable in the same way,
for in the same way a patient
experience question is. … So we're measuring patient experience.
So I just wanna make sure
everybody understands that. … So again, the CAHPS surveys
measure patient experience,
not satisfaction.
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cahpsdatabase.ahrq.gov/files/2019_CG_CAHPS_Chartbook_Executive_Summary.pdf
January 01, 2019 - Database Chartbook Executive Summary
CAHPS®
2019 Clinician & Group
Survey Database
How 330,390 patients … from 2,002 medical practices
reported 5 measures of patient experience based on the 2019
Consumer … Rating of
Provider
79%
of patients rated their provider 9 or
10, with 0 being the worst and 10 … Office Staff
79%
of patients reported that office
staff were always helpful and
respectfu l. … Access
65%
of patients reported always
receiv ing timely appointments,
care, and information.
-
cahpsdatabase.ahrq.gov/files/2017_CG_CAHPS_Chartbook_Executive_Summary.pdf
January 01, 2017 - Chartbook Executive Summary
cahps® 2017 Clinician & Group Survey Database
EXECUTIVE SUMMARY
How patients … from medical practices reported 5 measures of patient experience based on the
2017 Consumer Assessment … L - - - - :;,,
from 3,443
medical practice sites
80%
of patients rated their
provider 9 or 10, … HIGHEST SCORING
MEASURES
Provider Communication
85%
of patients reported that
providers always … information.
73%
of patients reported that
providers always helped
to coord inate their care.
-
cahpsdatabase.ahrq.gov/files/2018_CG_CAHPS_Chartbook_Executive_Summary.pdf
January 01, 2018 - Executive Summary
How 313,706 pa1tients from 2,024 medica l practices
reported 6 measures of patient … experience based on the 2018
Consumer Assessment of Healthcare Providers and Systems
(CAHPS) Clinician … possible.
79%
of patients reported that office
staff were always helpful and
respectful.
73% … of patients reported that
providers always helped
to coordinate their care. … of patients reported always
receiving t imely appointments,
care, and information.
55%
of pat
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cahpsdatabase.ahrq.gov/files/HCBS/CAHPS-HCBS-WebcastTranscript.pdf
October 01, 2019 - So patient experience, which is what the CAHPS Surveys measure, is an
actionable and objective measure … The CAHPS program conducts
research to further our understanding of patient experience, to further our … knowledge of how to measure
patient experience, and how to collect patient experience data. … We
developed surveys, the CAHPS surveys and the related materials to measure patient experience. … Ginsberg, Slide 10
So the CAHPS Surveys are now being recognized as the gold standard for patient experience
-
cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-SurveyPromo.pdf
May 20, 2022 - results voluntarily submitted by children’s hospitals and pediatric departments that administer this
patient … experience of care survey.
-
cahpsdatabase.ahrq.gov/files/CG/CAHPS_Database_Overview.pdf
February 01, 2020 - research database that is used to answer important questions related to
assessing and improving the patient … experience.
-
cahpsdatabase.ahrq.gov/CGSurveyGuidance.aspx
January 01, 2021 - The Clinician & Group Survey assesses patients' experiences with health care providers and staff in doctor … collects and reports data from the Adult Survey 3.0 and the 3.0 version of the Adult Survey with the Patient-Centered
-
cahpsdatabase.ahrq.gov/files/2013CAHPSHealthPlanChartbook.pdf
November 01, 2013 - CAHPS Health Plan
Database to help answer important health services research questions related to patient … experience of care as measured by CAHPS.
-
cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.pdf
October 01, 2014 - CAHPS Health Plan
Database to help answer important health services research questions related to patient … experience of care as measured by CAHPS.
-
cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook.pdf
December 01, 2015 - CAHPS Health Plan
Database to help answer important health services research questions related to patient … experience of care as measured by CAHPS.
-
cahpsdatabase.ahrq.gov/files/CG/The_Benefits_of_Submitting_CG_Data_to_CAHPS_Database_2014.pdf
January 01, 2014 - database that can be used, by request, to answer important questions related to
assessing and improving patient … experience of care
• Your results are kept confidential – identifying information is never made available
-
cahpsdatabase.ahrq.gov/CHSurveyGuidance.aspx
May 02, 2022 - The CAHPS Child Hospital Survey (Child HCAHPS) assesses inpatient care experiences of pediatric patients
-
cahpsdatabase.ahrq.gov/files/2012CAHPSClinicianGroup.htm
October 01, 2013 - Medical Home (PCMH) Supplemental Items
12-month Child 2.0 combined with Patient-Centered Medical Home … Selected highlights include:
The 2012 CG-CAHPS Database includes a total of 766,506 patient experience … 180,588
(339)
4,883
(52)
The 2012 CG-CAHPS Database includes a total of 766,506 patient … experience survey responses submitted by 2,399 medical practices, representing over twice the number … experience of care as measured by CAHPS.
-
cahpsdatabase.ahrq.gov/files/2012CAHPSClinicianGroupChartbook.pdf
October 01, 2013 - Medical Home (PCMH) Supplemental Items
• 12-month Child 2.0 combined with Patient-Centered Medical … Selected highlights include:
• The 2012 CG-CAHPS Database includes a total of 766,506 patient experience … N/A N/A
180,588
(339)
4,883
(52)
The 2012 CG-CAHPS Database includes a total of 766,506 patient … experience survey responses
submitted by 2,399 medical practices, representing over twice the number … experience of care as measured by CAHPS.