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81. Strategy 6C: OpenNotes | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
    March 01, 2020 - Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory Care … Improvement Guide Section 2: Why Improve Patient Experience? … Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care … Research on Improving Patient Experience CAHPS Announcements Contact CAHPS … When doctors share visit notes with patients: a study of patient and doctor perceptions of documentation

82. AHRQ Signals Intent To Fund Clinics To Improve Care for People With Long COVID | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/news/newsletters/e-newsletter/852.html
    February 01, 2023 - Studies Highlight Patient Experience Survey Best Practices and Their Use Among Patient-Centered Medical … Studies Highlight Patient Experience Survey Best Practices and Their Use Among Patient-Centered Medical … Homes Two recent AHRQ-funded publications provide new insights into the use of patient experience … experience surveys response rates by five to nine percentage points. … While all aspiring practices were required to use some form of patient experience survey, over 70 percent

83. Principles Underlying CAHPS Surveys | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/about-cahps/principles/index.html
    January 01, 2020 - Experience? … Experience CAHPS Announcements Contact CAHPS Principles Underlying … For example, only a patient can tell whether a doctor communicated in a way the patient could understand … CAHPS questions ask patients to report on only care they have experienced and/or can observe. … CAHPS questions ask about aspects of healthcare delivery that are important to patients.

84. Safer Together: A National Action Plan to Advance Patient Safety | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/patient-safety/reports/safer-together.html
    November 01, 2022 - Care Safety Hotline Engaging Patients and Families About AHRQ's Quality & Patient Safety … Improvement and committed to achieving safer care and reducing harm to patients and caregivers. … Patient and Family Engagement: to instill the practice of co-designing and co-producing care with patients … The resulting recommendations in these four areas build on the substantial body of experience, evidence … gathered and will test and implement together to allow for future refinements as our understanding, experience

85. Development of the CAHPS Child Hospital Survey | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
    April 01, 2020 - Experience CAHPS Announcements Contact CAHPS Development of the CAHPS … Program (PQMP) identified the need for a standardized survey to assess the experiences of pediatric patients … The survey development team conducted a comprehensive review of existing patient experience measures … and literature on experience of care for pediatric and adult inpatients. … potential end-users to solicit input on important aspects to consider when evaluating pediatric inpatient experience

86. Maine Groups Improve Care for Patients with Intellectual/Developmental Disabilities | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/news/newsroom/case-studies/202201.html
    January 01, 2022 - and preventive care because primary care physicians lack experience treating them, which can make the … out their research, the team also conducted interviews with pediatric specialists, who have the most experience … working with patients with IDD. … They also talked with patients’ parents, who provided the patient and family’s perspectives. … , Patient and Family Engagement, Patient Experience, Patient Safety, Prevention,

87. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - their patients seek and receive care and what they can do to provide a better experience. … While patient comments offer a valuable perspective on patient experience with care, most of the information … experience. … Experience. … Consumer response to patient experience measures in complex information environments.

88. System-Affiliated Rural Hospitals Not Necessarily Immune From Risk of Closure | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/news/newsletters/e-newsletter/825.html
    August 01, 2022 - ET to share and discuss research on how different groups of patients experience the delivery of healthcare … experience surveys can contribute to a better understanding of disparities in patient experience; challenges … faced by researchers, survey users and data analysts in using patient experience surveys to identify … and address disparities; and optimizing the use of patient experience surveys to achieve greater equity … Articles featured this week include: Trends in adverse event rates in hospitalized patients, 2010-2019

89. CAHPS Surgical Care Survey | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/surveys-guidance/surgical/index.html
    February 01, 2018 - Experience CAHPS Announcements Contact CAHPS CAHPS Surgical Care Survey … Experience Measures from the CAHPS Surgical Care Survey (PDF, 641 KB) Users of this survey may also … experience: Information to help you prepare for surgery How well surgeon communicates with patients … surgeon Additionally, two measures of patient experience with anesthesia care be calculated. … experience rather than public reporting.

90. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
    April 01, 2023 - Improvement Guide Section 2: Why Improve Patient Experience? … Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care … Research on Improving Patient Experience CAHPS Announcements Contact CAHPS … patient-support networks (such as bulletin boards and patient chat rooms) and disease-specific sites … Patients' use of the Internet for medical information.

91. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
    July 01, 2023 - Experience CAHPS Announcements Contact CAHPS Development of the CAHPS … Choosing Doctors Wisely: Can Assisted Choice Enhance Patients’ Selection of Clinicians? … Experience. … Taking Patients’ Narratives about Clinicians from Anecdote to Science. … Consumer response to patient experience measures in complex information environments.

92. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
    December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Plan for Phase … Patient Experience Specialist for the Ambulatory Care Network, New York-Presbyterian New York, NY … to practice leaders and clinicians in ways that are easily understood and useful for improving patient … experience? … Pre-Post Analysis across all 9 sites (intervention and control): – PG/CG-CAHPS scores – All-Staff Patient

93. Strategy 1: Working with Patients & Families as Advisors (Tool 5) (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pdf
    May 19, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 5) Guide to Patient & Family Engagement … the care experience for all patients and families – Discuss and plan changes to improve hospital … quality and safety – Identify ways of improving the care experience for all patients and families … in the hospital: – Was there a time when you had a really good experience? … experience possible 22 Strategy 1: Patient & Family Advisor Information Session (Tool 5) Preparing

94. AHRQ Papers on Diagnostic Safety Topics | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/patient-safety/reports/dxsafety-issuebriefs.html
    January 01, 2024 - Care Safety Hotline Engaging Patients and Families About AHRQ's Quality & Patient Safety … Triad To Improve Diagnostic Safety  ( PDF , 1.7 MB) Patient Experience as a Source for Understanding … Volume 1: Why Patient Narratives Matter  ( PDF , 1 MB) Patient Experience as a Source for Understanding … Health Information Technology for Engaging Patients in Diagnostic Decision Making in Emergency Departments … Bridging the feedback gap: a sociotechnical approach to informing clinicians of patients' subsequent

95. Reporting CAHPS Survey Results to Consumers | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/consumer-reporting/index.html
    May 01, 2022 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience Guidelines for Reporting CAHPS Survey Results Research on Reporting Information … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … CAHPS Measures of Patient Experiences Each CAHPS survey produces  measures of patient experience that … Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports .

96. EvidenceNOW Building State Capacity Profile: Tennessee Cooperative (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-TN-profile.pdf
    September 01, 2021 - and partner experience, practice capacity for improvement, and key heart health processes and outcomes … The Network process evaluation will use patient-centered practice team experience to assess the impact … of participation in the Network on practice capacity for improvement and patient experience. … • Centering the consumer voice by seeking advice and expertise from patients across the state on the … - centered outcomes research and patient experience as to what works best in moving the needle on heart

97. Creating an Improvement Culture (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
    January 01, 2011 - Our first podcast looked at the value of improving patient experience. … Having a positive organizational culture is important not just for patient experience but for all areas … who we could talk to about building the patient experience. … So we’re almost getting all fours and fives when patients rate us on our patient experience, but because … And a week before, we’re given every negative patient satisfaction comment and we call those patients

98. Developing Invitation Messages That Increase CAHPS Survey Response Rates | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/news-and-events/events/webinar-091019.html
    November 01, 2019 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS Developing Invitation … experience surveys. … Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research

99. CAHPS Hospice Survey | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/surveys-guidance/hospice/index.html
    December 01, 2023 - Experience CAHPS Announcements Contact CAHPS CAHPS Hospice Survey … The CAHPS Hospice Survey assesses the experiences of patients who died while receiving hospice … experience: Hospice team communication Getting timely care Treating family member with respect … administered during the field test were consolidated into one instrument for all settings in which patients … Hospice Experience of Care Survey: Development and Field Test (Research Report). RAND Health.

100. CAHPS American Indian Survey | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/cahps/surveys-guidance/american-indian/index.html
     May 01, 2022 - Experience CAHPS Announcements Contact CAHPS CAHPS American Indian … To capture information about patients' experiences in domains not addressed by this survey, users may … Experience Measures From the CAHPS American Indian Survey (PDF, 636 KB) Users of this survey may … experience: Getting care quickly. … Patients' rating of the provider. Patients' rating of the clinic.