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1. Patient Experience | Agency for Healthcare Research and Quality
   www.ahrq.gov/topics/patient-experience.html
   Topic: Patient Experience AHRQ's Consumer Assessment of Healthcare Providers and Systems program … measures the patient experience, which includes several aspects of healthcare delivery that patients … Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? … Help Consumers Across Pennsylvania Take an Active Role in Their Health Care Engaging Patients … Safety Culture® To Improve Quality of Care What Is Patient Experience?

2. Patient Experience Research Meeting - Agenda (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ptexp-research-meeting-agenda-2023.pdf
   January 01, 2023 - Patient Experience Research Meeting - Agenda Patient Experience, Patient Safety, and Provider Well-Being … How do these issues relate to assessing and improving patient experience with care? … experience can help to improve patient safety and the well-being of the healthcare workforce. … culture and patient experience • How better communication with patients can improve patient safety … Linking Provider and Staff Perceptions of Patient Safety Culture with Patient Experience in Hospitals

3. Serious experience events: applying patient safety concepts to improve patient experience. | PSNet
   psnet.ahrq.gov/issue/serious-experience-events-applying-patient-safety-concepts-improve-patient-experience
   August 04, 2021 - Commentary Serious experience events: applying patient safety concepts to improve … patient experience. … Serious experience events: applying patient safety concepts to improve patient experience. … patient experience and safety . … Serious experience events: applying patient safety concepts to improve patient experience.

4. Measuring Patient Experience of Patient-Centered Clinical Decision Support | CDSiC
   cdsic.ahrq.gov/cdsic/measuring-patient-experience
   September 09, 2025 - Experience of Patient-Centered Clinical Decision Support September 9, 2025 This report … experience with PC CDS and provides a bank of 41 patient-informed survey questions that can support … About the Report     The report highlights several patient experience domains relevant to PC CDS, which … Twelve questions probe cross-cutting outcomes of PC CDS as it relates to patient experience.  … Measuring Patient Experience of Patient-Centered Clinical Decision Support.

5. Improving Patient Experience in Large Organizations webcast - Closing (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
   June 02, 2025 - Improving Patient Experience in Large Organizations webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience www.ahrq.gov/cahps/quality-

6. Surgical Patient Experience of Care Survey Design Project (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/about/F2CGLizHoyRogerLevine.pdf
   June 02, 2025 - Surgical Patient Experience of Care Survey Design Project Surgical Patient Experience of Surgical Patient … Experience of Care survey? … – 49 surgical patients • Heterogeneous with respect to age, gender, type of surgery, number … Incident study was conducted to help inform development of CG-CAHPS – Interviews conducted with 168 patients … experience of care survey

7. Measuring Patient Experience of Patient-Centered Clinical Decision Support (pdf file)
   cdsic.ahrq.gov/sites/default/files/2025-09/Final%20508_Measuring%20Patient%20Experience%20of%20PC%20CDS_0.pdf
   January 01, 2025 - Information on patient experience was abstracted and synthesized using patient experience domains defined … Patient Experience Domains Below, we describe findings organized by patient experience domain in order … They noted that patient experience with PC CDS self-management support tools may vary given patients … Echoing feedback on the SDM patient experience domain, multiple key informants noted that patients may … Findings: Patient Experience Domains 3.1. Patient Experience Domains 3.1.1.

8. Measuring Patient Experience of Patient-Centered Clinical Decision Support (pdf file)
   digital.ahrq.gov/sites/default/files/Final%20508_Measuring%20Patient%20Experience%20of%20PC%20CDS_0.pdf
   December 03, 2024 - Information on patient experience was abstracted and synthesized using patient experience domains defined … Patient Experience Domains Below, we describe findings organized by patient experience domain in order … They noted that patient experience with PC CDS self-management support tools may vary given patients … Echoing feedback on the SDM patient experience domain, multiple key informants noted that patients may … Findings: Patient Experience Domains 3.1. Patient Experience Domains 3.1.1.

9. Improving Patient Experience in Large Organizations webcast - Skootsky (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
   March 01, 2021 - Improving Patient Experience in Large Organizations webcast - Skootsky 26 Ambulatory Patient Experience … Improve the overall patient experience by assigning staff to coordinate patient care throughout one’ … Experience, Safety, Look and Feel Appearance • Patient Communication Center (PCC) • Employee Training … Samuel Skootsky SSkootsky@mednet.ucla.edu mailto:SSkootsky@mednet.ucla.edu Ambulatory Patient Experience … Experience Focused Quality Improvement Work Patient-Physician Communication Workshop ART (Ambulatory

10. Improving Patient Experience in Large Organizations webcast - Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
    March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro Improving Patient Experience in … :00 – 3:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient … experience improvement • Two case studies: ► Improving patient experience with communication about … medications in Kaiser Permanente hospitals ► Improving patient experience with ambulatory care in

11. Improving Patient Experience in Large Organizations webcast - Fishkin (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
    March 24, 2020 - Improving Patient Experience in Large Organizations webcast - Fishkin Effective Implementation of Patient … , Kaiser Permanente AHRQ-CAHPS: Improving Patient Experience in Large Organizations March 24, 2020 … This diagram highlights the specific touchpoints where patients are impacted by the practice while the … Patient Experience Patient arrives on unit Patient sees “Ask 3” Document posted on wall with … Practice Workflow: Discharge Patient Experience RN prints discharge summary RN closes door to

12. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
    June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg WELCOME FROM AHRQ … Caren Ginsberg, PhD Director, CAHPS & SOPS Programs Center for Quality Improvement & Patient Safety … AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … • Encompasses the range of interactions patients have with the healthcare system • Patient experience … set of closed-ended CAHPS survey questions; and ► Provide value-added information that is helpful patients

13. The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
    June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard Using Narratives … QI): process-based, data-driven approach to systematically improve the ways care is delivered to patients … experience perturb your organization the most? … negative situations Frequent and useful narrative comments Confidence in understanding of patients … and practice Patient-inspired behavior changes Positive work experience - Job satisfaction

14. The Power of Patient Stories for Improving the Patient Experience webcast - Closing (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
    June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Closing QUESTIONS AND ANSWERS

15. Using Twitter to assess patient takes on patient experience. | PSNet
    psnet.ahrq.gov/issue/using-twitter-assess-patient-takes-patient-experience
    February 24, 2021 - Newspaper/Magazine Article Using Twitter to assess patient takes on patient experience … Citation Text: Using Twitter to assess patient takes on patient experience. Heath S. … takes on patient experience. … February 24, 2021 Do patient engagement IT functionalities influence patient safety outcomes … and Improve Family Experience and Communication Processes) January 31, 2024

16. Improving Patient Experience: Data Analysis Methods webcast - Closing (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-closing-5.pdf
    June 02, 2025 - Improving Patient Experience: Data Analysis Methods webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience 43 CAHPS Updates Sign up

17. IQHealth: Patient Enrollment Experience and Expectations (pdf file)
    digital.ahrq.gov/sites/default/files/docs/survey/iq-health-patient-enrollment.pdf
    June 16, 2021 - IQHealth: Patient Enrollment Experience and Expectations IQHealth: Patient's Enrollment Experience … IQHealth: Patients’ Enrollment Experience and Expectations v2IQHealth: Patients’ Enrollment Experience … v2IQHealth: Patients’ Enrollment Experience and Expectations v2IQHealth: Patients’ Enrollment Experience … v2IQHealth: Patients’ Enrollment Experience and Expectations v2IQHealth: Patients’ Enrollment Experience … v2IQHealth: Patients’ Enrollment Experience and Expectations v2IQHealth: Patients’ Enrollment Experience

18. Partnering To Improve Safety, Quality, and Patient Experience (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
    May 01, 2016 - Partnering To Improve Safety, Quality, and Patient Experience Partnering To Improve Safety, Quality … , and Patient Experience What is it? … A Patient and Family Advisory Committee (PFAC) is a group of patients, family members, office staff, … and doctors who work together to improve safety, quality, and the patient experience. … A PFAC can: ■ Help your doctors and their office staff learn from your experience as a patient or a

19. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
    June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash AHRQ’S CAHPS … 7 What is Patient Experience? … ASPECTS OF PATIENT EXPERIENCE Access to Care Courtesy and Respect Care Coordination Culturally … from patients: Quantitative Methods • CAHPS surveys, proprietary surveys, “home grown” surveys Qualitative … Methods for Collecting Patient Experience Information Examples of CAHPS Narrative Items Gain for Adding

20. CAHPS QI The Case for Improving Patient Experience (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience … Can we start off by telling us why the patient experience information was important to your practice … Larry Morrissey Carla, we felt that giving patients a good experience was really central to the mission … So when you first started to collect patient experience data, was everyone on board? … and improvement in the score on that specific patient experience question.