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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Strategy 6P: Service Recovery Programs
Contents
6.P.1. The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4. The Impact of Service Recovery Programs
References
Download Strategy 6P:
Service Recovery Programs
(PDF, 748 KB)
6.P.1. The Problem
No ma…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_scienceofsafety_facnotes.docx
December 01, 2017 - Facilitator Guide: Science of Safety Training & Identifying Defects
Science of Improving Safety and Identifying Defects – Facilitator Notes
Slide Title and Commentary
Slide Number and Slide
Title Slide
The Science of Improving Patient Safety and Identifying Defects
SAY:
The topic of this module is the science of …
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www.ahrq.gov/sites/default/files/wysiwyg/topics/IAWG-July-2024-meeting-notes.pdf
January 01, 2024 - Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare July Meeting Summary
Federal Interagency Workgroup:
Improving Diagnostic Safety and Quality in Healthcare
July Meeting Summary
Workgroup Goal: Established by Senate Report 115-150. The Senate Committee on
Appropriations requ…
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www.ahrq.gov/sites/default/files/2024-07/nabatchi-report.pdf
January 01, 2024 - Final Progress Report: Using Public Deliberation To Define Patient Roles in Reducing Diagnostic Error
AHRQ Grant Final Project Report
Title of Project
Using Public Deliberation to Define Patient Roles in Reducing Diagnostic Error
Principle Investigator
Tina Nabatchi, PhD, Associate Professor, Maxwell School of Ci…
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www.ahrq.gov/takeheart/assessing/summary/index.html
August 01, 2023 - Implementing PCOR To Increase Referral, Enrollment, and Retention in Cardiac Rehabilitation Through Automatic Referral With Care Coordination
Final Evaluation Report: Executive Summary
About the Resource
TAKEheart was conducted between April 2019 and December 2022 by Abt Associates (Abt) and its…
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyex14.html
July 01, 2018 - Guide to Patient and Family Engagement
Exhibit 14. Topics Addressed by the Tools, Organized by Component
Previous Page Next Page
Table of Contents
Guide to Patient and Family Engagement
Executive Summary
Introduction
Methods
Findings
Implications for the Guide
Summary and Discussion
Ne…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/engage/engageexec.pptx
January 01, 2006 - Project Report - Lean Sigma
1
Learning Objectives
2
2
Explain the role of the senior executive in addressing technical and adaptive work
Identify characteristics to search for when recruiting the senior executive
Describe the responsibilities of the senior executive
Explain how to engage the senior execut…
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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/epner-summit2016-wrapup.pdf
September 28, 2016 - AHRQ Research Summit Wrap-up
AHRQ Research Summit
Wrap-up
Paul Epner
September 28, 2016
Agenda
• Reflections
• The Path Forward
The Path Forward
• A Look Back
• Resources & Forums – Building a Collaborative
Network
SIDM /DEM & Research & Patient Summits
CID and their organizational meetings
Govern…
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www.ahrq.gov/ncepcr/research/health-it/opioids.html
September 01, 2022 - Increasing Access to Medication-Assisted Treatment of Opioid Abuse in Rural Primary Care Practices
An important aspect of the opioid epidemic is the lack of treatment options for millions of Americans living in rural communities. We can expand access by engaging primary care practices—the places where most rura…
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www.ahrq.gov/sites/default/files/wysiwyg/2020-Compendium-TechDoc.pdf
January 01, 2020 - Compendium of U.S. Health Systems, 2020, Technical Documentation
Comparative Health System Performance Initiative:
Compendium of U.S. Health Systems, 2020, Technical
Documentation
Prepared for:
Agency for Healthcare Research and Quality
U.S. Department of Health and Human Services
5600 Fishers Lane
Rockville…
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www.ahrq.gov/sites/default/files/wysiwyg/2021-Compendium-TechDoc.pdf
January 01, 2021 - Compendium of U.S. Health Systems, 2021, Technical Documentation
Comparative Health System Performance Initiative:
Compendium of U.S. Health Systems, 2021,
Technical Documentation
Prepared for:
Agency for Healthcare Research and Quality
U.S. Department of Health and Human Services
5600 Fishers Lane
Rockvill…
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www.ahrq.gov/downloads/pub/advances2/vol4/Advances-Loux_36.pdf
March 15, 2008 - MaineHealth provided the
leadership to develop the
partnerships needed to
implement CI-PACS.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/system/pfcasestudies/ncahec.pdf
August 01, 2014 - The program
also relies on its partnerships with the State health information exchange,
Community Care
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www.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf
June 21, 2021 - This requires
partnerships between downstream clinicians and their
upstream colleagues early in development
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Engleman_86.pdf
June 04, 2008 - These efforts should generate communication and
collaborative partnerships between clinicians, the FDA
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Loux_36.pdf
March 15, 2008 - MaineHealth provided the
leadership to develop the
partnerships needed to
implement CI-PACS.
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www.ahrq.gov/patient-safety/resources/learning-lab/index.html
August 01, 2025 - Overview of Patient Safety Learning Laboratory (PSLL) Projects
Introduction Patient safety learning laboratories (PSLLs) take a systems engineering approach to allow researchers and healthcare providers to evaluate clinical processes and enhance work and information flow to improve patient safety. The learning …
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Dingley_14.pdf
February 06, 2008 - Acknowledgments
Funding was provided by the Agency for Healthcare Research and Quality, Partnerships
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www.ahrq.gov/sites/default/files/2025-04/castro-report.pdf
January 01, 2025 - Final Progress Report: Diagnostic Error in Medicine Conference 2020-2022
Title Page – Final Progress Report
Title: Diagnostic Error in Medicine Conference 2020-2022
Principal Investigator: Gerry Castro, PhD, MPH
Team Members:
2022 Conference Chairs, Co-chairs and Planning Commitee members
Andrew Olson…
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www.ahrq.gov/patient-safety/reports/candor-demo-program/plan-grants/findings.html
August 01, 2022 - Planning Grants Final Evaluation Report
Findings
Previous Page Next Page
Table of Contents
Planning Grants Final Evaluation Report
Executive Summary
Introduction
Methodology
Findings
Appendix A. Grantee Profiles
Appendix B. References
Improving Communication
Four planni…