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  1. PCMH Fact Sheet (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
    September 01, 2010 - These survey instruments are developed and maintained by a team of prominent research organizations … As the medical home model is adopted, many health care organizations are investigating … www.pcmh.ahrq.gov https://www.cahps.ahrq.gov http://www.ncqa.org/tabid/631/Default.aspx professional organizationsOrganizations interested in testing the PCMH Survey may contact the CAHPS User Network at cahps1@ahrq.gov
  2. www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
    March 01, 2023 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … Use this guide to help your organization: Cultivate an environment that encourages and sustains improvements … the CAHPS Ambulatory Care Improvement Guide ( PDF , 284 KB): A brief overview of the guide and the organizations … ( PDF , 477 KB): Read about the behaviors of organizations that are successful in providing positive … PDF , 1.24 MB): Learn how to identify promising opportunities to improve patient experience in your organization
  3. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
    October 01, 2023 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Can be compared across health care groups or organizations. … patient-centered care, and other stakeholders such as health plans, health systems, and accrediting organizations
  4. www.qualitymeasures.ahrq.gov/ncepcr/research-transform-primary-care/transform/final-impact/methods.html
    October 01, 2015 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … dissemination science, particularly Greenhalgh and colleagues’ model of diffusion and innovation in service organizations … System structure (e.g., extension program structure consisting of primary care practices and State-level organizations
  5. www.qualitymeasures.ahrq.gov/teamstepps/rrs/rrsacknowledgments.html
    October 01, 2014 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Several organizations have collaborated to design, pilot, and further refine TeamSTEPPS™ to make it available … for all healthcare organizations.
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/dzau-summit2016.pdf
    September 28, 2016 - of information technology • Preparing the workforce • Creating safety systems inside health care organizations … of information technology • Preparing the workforce • Creating safety systems inside health care organizations … et al, 2007) NAM Initiative: • On July 7, we hosted a meeting consisting of about 30 clinician organizations … Accessibility Report Accessibility Report Filename: Dzau AHRQ_(Final)-508.pdf Report created by: Organization … : [Enter personal and organization information through the Preferences > Identity dialog.]
  7. www.qualitymeasures.ahrq.gov/talkingquality/plan/objectives.html
    November 01, 2018 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Why Objectives Are Important Well-defined objectives can help your organization stay focused on the … Common Purpose Statements There are a number of different reasons why organizations decide to produce … Improvement : Spur action—particularly quality improvement activities—on the part of health care organizations
  8. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
    May 01, 2020 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Adding to the Core Questionnaire You can customize a CAHPS questionnaire to meet needs unique to your organization … Changing the Core Questionnaire Some organizations use CAHPS surveys as starting points for a modified … In addition, you cannot compare the results of your survey to those of similar organizations fielding
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-030817.ppt
    January 01, 2017 - 05.2 Slide * March TeamSTEPPS Monthly Webinar Hospitals of the Future Highly reliable healthcare organizations … Raise standards and expectations for improvements in patient safety through oversight organizations, … The hospital's governing body must ensure that the program reflects the complexity of the hospital's organization … TEAMSTEPPS 05.2 Slide * March TeamSTEPPS Monthly Webinar AHRQ Becoming a High Reliability Organization … Becoming a High Reliability Organization: Operational Advice for Hospital Leaders.
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/overview/component-kit.docx
    May 01, 2017 - In the United States, organizations included Intermountain Healthcare, Virginia Mason Hospital & Medical … Components of the Frontline Management System Across the organizations studied, several key elements … Quality improvement (QI) projects commissioned by the organization provide goals and methods for departmental … Integration and Observation Consistency of standard work across levels of the organization, and with … Integration of standard work across organizational levels and alignment across the organization of safety
  11. www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
    August 01, 2022 - The risk managers in health care organizations are responsible for assessing, developing, implementing … Rather, an organization should set improvement as a goal. … To achieve optimal outcomes, organizations must design robust systems that minimize risks. … Learning systems—By establishing learning systems, organizations can manage both systems and human behavior … Organizations that strive to establish a culture of safety should support the five elements of a Just
  12. www.qualitymeasures.ahrq.gov/patient-safety/about/national-steering-committee.html
    June 01, 2021 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … co-leading the National Steering Committee for Patient Safety, which includes members from  two dozen organizations
  13. www.qualitymeasures.ahrq.gov/talkingquality/distribute/promote/act-early/learn-about/index.html
    July 01, 2011 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Traditional” Web sites Social networking sites Blogs and other new Web-based media Which local organizations … What faith-based organizations do they identify with and trust?
  14. www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … What differentiates member- or patient-focused organizations from others is whether and how they handle … complaining, even though they may have significant problems with the delivery of care. 2 , 3 Health care organizationsOrganizations with good customer service and service recovery programs are proactive and let the CEO, … Service recovery in health services organizations. Hosp Health Serv Adm 1993 Spring;38(1):3-21.
  15. www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/about.html
    September 01, 2020 - Is Your Organization Ready for the SHARE Approach? … health professionals, either in your own institution or those from other health professional or provider organizations … Help organizations meet new legislative goals for providing patient-centered care. … Help organizations achieve recognition as a patient-centered medical home or with meeting certification … requirements for becoming an Accountable Care Organization.
  16. www.qualitymeasures.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
    May 01, 2022 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Survey or Item Set CAHPS surveys and supplemental items have been developed by both the research organizations … participating in AHRQ's CAHPS Consortium as well as by external organizations that may have funding
  17. www.qualitymeasures.ahrq.gov/ncepcr/tools/cultural-competence/index.html
    August 01, 2019 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … topic for a national quality assessment and performance improvement (QAPI) project that Medicare+Choice Organizations … conducting projects that focus on clinical health care disparities from their State Quality Improvement Organizations
  18. HIT Resource List (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitresourcelist.pdf
    January 01, 2019 - and Patient Safety Organizations (and perhaps health IT technology developers, industry professional … This toolkit is designed for people and organizations interested or involved in the planning, design, … Unintended Consequences of Electronic Health Records is an online resource designed to help you and your organization … IT can unexpectedly contribute to patient harm and how to improve the safety of health IT in your organization … sustaining level provides strategies for spreading and embedding a culture of safety throughout the organization
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
    September 01, 2021 - The initiative aims to address health equity in primary care by working with health care organizations … about this project is that it provides an opportunity to leverage ongoing efforts across multiple organizations
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-meenan.pdf
    April 01, 2015 - Participating organizations received modest reimbursement and other support in return for implementing … A steering committee that included leadership from each organization (e.g., medical directors and chief … Each organization developed its own workflows and identified a pilot team to implement team-based care … the team-based care model to other teams in their practice, and over time, to other clinics in their organization … Practices This project included Medicaid patients at 17 safety net primary care clinics from six organizations

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