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teamstepps.ahrq.gov/cpi/about/otherwebsites/psoppc.ahrq.gov/index.html
September 01, 2018 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Preventive Services Task Force
Other HHS Agencies
Testimonials
Organization … Contacts
The PSO Privacy Protection Center
Purpose
The Patient Safety Organization … The Common Formats promote consistent event reporting by all providers and health care organizations … National Quality Forum (NQF) solicits feedback on each version of the Common Formats from private sector organizations
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teamstepps.ahrq.gov/health-literacy/professional-training/index.html
January 01, 2024 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … updates
In acknowledgement that the U.S. healthcare system can be excessively complex, health literate organizations … Choice: Training Modules for Health Care Leaders and Professionals —teach strategies that healthcare organizations
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teamstepps.ahrq.gov/cahps/cahps-database/hp-database/participate.html
December 01, 2023 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … How To Participate in the Health Plan Survey Database
Organizations that want to participate in the … Benefits of Participating in the Health Plan Survey Database
Organizations that contribute their Health
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teamstepps.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
October 01, 2023 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Can be compared across health care groups or organizations. … patient-centered care, and other stakeholders such as health plans, health systems, and accrediting organizations
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teamstepps.ahrq.gov/talkingquality/measures/setting/health-plan/examples.html
December 01, 2022 - Maps and Directions
Other AHRQ Web Sites
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Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … availability of health plan quality measures varies depending upon the plan type [i.e., Health Maintenance Organizations … (HMOs), Point-of-Service (POS) plans, or Preferred Provider Organizations (PPOs)].
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teamstepps.ahrq.gov/healthsystemsresearch/index.html
March 01, 2023 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Roundtable Discussion
AHRQ Primer for Reducing Healthcare Carbon Emissions
To support healthcare organizations … Improvement to develop a primer that offers guidance on high-priority measures and strategies for healthcare organizations
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teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
March 01, 2023 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Use this guide to help your organization:
Cultivate an environment that encourages and sustains improvements … the CAHPS Ambulatory Care Improvement Guide ( PDF , 284 KB): A brief overview of the guide and the organizations … ( PDF , 477 KB): Read about the behaviors of organizations that are successful in providing positive … PDF , 1.24 MB): Learn how to identify promising opportunities to improve patient experience in your organization
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
September 01, 2010 - These survey instruments are developed and maintained by a team
of prominent research organizations … As the medical
home model is
adopted, many
health care
organizations
are investigating … www.pcmh.ahrq.gov
https://www.cahps.ahrq.gov
http://www.ncqa.org/tabid/631/Default.aspx
professional organizations … Organizations interested in testing the PCMH Survey may
contact the CAHPS User Network at cahps1@ahrq.gov
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teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
August 01, 2022 - The risk managers in health care organizations are responsible for assessing, developing, implementing … Rather, an organization should set improvement as a goal. … To achieve optimal outcomes, organizations must design robust systems that minimize risks. … Learning systems—By establishing learning systems, organizations can manage both systems and human behavior … Organizations that strive to establish a culture of safety should support the five elements of a Just
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teamstepps.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
May 01, 2020 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Adding to the Core Questionnaire
You can customize a CAHPS questionnaire to meet needs unique to your organization … Changing the Core Questionnaire
Some organizations use CAHPS surveys as starting points for a modified … In addition, you cannot compare the results of your survey to those of similar organizations fielding
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teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … What differentiates member- or patient-focused organizations from others is whether and how they handle … complaining, even though they may have significant problems with the delivery of care. 2 , 3
Health care organizations … Organizations with good customer service and service recovery programs are proactive and let the CEO, … Service recovery in health services organizations. Hosp Health Serv Adm 1993 Spring;38(1):3-21.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
March 13, 2013 - Other organizations contributing to the project included Planetree, the Maryland Patient Safety Center … Some organizations have created a policy whereby every meeting begins with a “mission moment” during … to organization. … care.(2) Still other organizations have created a steering committee for patient- and family-centered … Effecting and leading change in health care organizations.
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teamstepps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/about.html
September 01, 2020 - Is Your Organization Ready for the SHARE Approach? … health professionals, either in your own institution or those from other health professional or provider organizations … Help organizations meet new legislative goals for providing patient-centered care. … Help organizations achieve recognition as a patient-centered medical home or with meeting certification … requirements for becoming an Accountable Care Organization.
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teamstepps.ahrq.gov/ncepcr/tools/cultural-competence/index.html
August 01, 2019 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … topic for a national quality assessment and performance improvement (QAPI) project that Medicare+Choice Organizations … conducting projects that focus on clinical health care disparities from their State Quality Improvement Organizations
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teamstepps.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
May 01, 2022 - Maps and Directions
Other AHRQ Web Sites
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Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Survey or Item Set
CAHPS surveys and supplemental items have been developed by both the research organizations … participating in AHRQ's CAHPS Consortium as well as by external organizations that may have funding
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teamstepps.ahrq.gov/cahps/cahps-database/research-datasets/index.html
January 01, 2024 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … The CAHPS Databases currently include respondent- and organization-level data from the:
CAHPS Health … These data do not identify or permit re-identification of individual respondents or participating organizations … proprietary, commercial, or competitive purposes, or to determine the rights, benefits, or privileges of organizations
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teamstepps.ahrq.gov/sops/resources/improvement-resourcelist.html
July 01, 2023 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … practice resources that you can use to improve patient safety culture and patient safety in healthcare organizations
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
September 01, 2021 - The initiative aims to address
health equity in primary care by working with health care organizations … about this project is that it provides an opportunity to leverage ongoing efforts
across multiple organizations
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teamstepps.ahrq.gov/cahps/about-cahps/25timeline.html
April 01, 2024 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Collectively, AHRQ and these organizations are known as the CAHPS Consortium. … The participating organizations also conduct research on the various uses of CAHPS survey findings, and … CAHPS Analysis Program , or CAHPS Macro, produces valid comparisons of performance across health care organizations
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teamstepps.ahrq.gov/ncepcr/research/health-literacy.html
September 01, 2022 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … AHRQ provides the research, tools, and training to help healthcare organizations, leaders, and professionals