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  1. pcmh.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
    October 01, 2023 - Can be compared across health care groups or organizations. … patient-centered care, and other stakeholders such as health plans, health systems, and accrediting organizations
  2. pcmh.ahrq.gov/sites/default/files/attachments/Qualis_020413comp.pdf
    January 01, 2013 - Four of the five RCCs are State Primary Care Associations (some working in partnership with other organization … by the Oregon Rural Practice-Based Research Network) • Pittsburgh Regional Health Initiative Organization … includes 16 facilitators, ranging from 0.1 to 1.0 FTE, some of whom are employees of the RCC home organization … As stated by the project director, “If an organization is building a new PF program, they should have … or contract with other organizations that specialize in core coach training.
  3. pcmh.ahrq.gov/cpi/about/mission/strategic-plan/CHStratPlan.html
    December 01, 1999 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … To establish the Agency for Healthcare Research and Quality (AHRQ) as one of the Nation's key public organizations … affected by specific clinical approaches in everyday clinical settings, as well as by variations in the organization … health care interventions as well as the impact of existing, planned, or proposed variations in the organization … Evaluation: Increasingly, AHRQ will partner with public- and private-sector organizations to conduct
  4. pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - However, while most of the accrediting organizations require such standards in their regulations, most … health care organizations do not have a well-defined process for developing effective standards. … Organizations that maintain their focus on service often find that the standards evolve over time. … As the organization gets better and better at meeting the needs of its patients, the staff are willing … "Talking Points" Into Everyday Interactions Talking points or scripts ensure that everyone in the organization
  5. pcmh.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-arlene.pdf
    November 17, 2020 - • Patient Advocates • Clinicians • Researchers • Health System Leaders • Community Organizations • Professional … Societies and Organizations • Policymakers • Foundations/Funders • Federal Partners 13 Today’s Discussion
  6. pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … What differentiates member- or patient-focused organizations from others is whether and how they handle … complaining, even though they may have significant problems with the delivery of care. 2 , 3 Health care organizationsOrganizations with good customer service and service recovery programs are proactive and let the CEO, … Service recovery in health services organizations. Hosp Health Serv Adm 1993 Spring;38(1):3-21.
  7. pcmh.ahrq.gov/health-literacy/improve/precautions/index.html
    March 01, 2024 - include organizational health literacy, an explicit acknowledgement of the essential role played by organizations … Organizational Health Literacy is the degree to which organizations equitably enable individuals to … Being a health literate organization helps people feel more involved in their care and increases the
  8. pcmh.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - conjunction with the core SOPS Medical Office Survey to help medical offices assess the extent to which their organizations … Resource To Identify, Analyze, and Learn From Diagnostic Safety Events is a resource to help healthcare organizations … Measure Dx can be used by any healthcare organization interested in promoting diagnostic excellence and
  9. pcmh.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
    May 01, 2022 - Survey or Item Set CAHPS surveys and supplemental items have been developed by both the research organizations … participating in AHRQ's CAHPS Consortium as well as by external organizations that may have funding
  10. pcmh.ahrq.gov/news/blog/ahrqviews/comments-pso-draft-report.html
    February 01, 2021 - Among other provisions, it allowed for the establishment of patient safety organizations (PSOs), which … related resources such as the National Action Plan to Advance Patient Safety , AHRQ is working with organizations
  11. pcmh.ahrq.gov/patient-safety/reports/advancing/index.html
    July 01, 2022 - Quality Forum (NQF), a public-private partnership established as a voluntary consensus standards-setting organization … They also recognize individuals and organizations that, through a specific initiative or project, have … Using Patient Safety Indicators To help organizations understand and quantify patient safety events … AHRQ recognized that getting evidence to the field in ways that provided organizations with adoptable … Several private organizations contributed funds to broaden the scale of the projects to all 50 States
  12. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/lauby.pdf
    December 19, 2014 - disseminating the adapted guides to men in community health centers, the correctional system, and faith-based organizations … Products were disseminated to 31 community businesses, organizations, and clinics, including shelters
  13. pcmh.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
    September 01, 2020 - bilingual clinicians and staff; or community-based medical interpreters from local colleges, faith-based organizations … Medicaid or State Child Health Insurance Plan reimburses for interpreters or contracts with interpreter organizations … competency, visit: A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations … Bibliography A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations
  14. pcmh.ahrq.gov/talkingquality/translate/compare/choose/compare-providers.html
    January 01, 2023 - Percentile Comparing to a Standard Explaining Score Comparisons Ordering the Organizations
  15. pcmh.ahrq.gov/cahps/surveys-guidance/cg/about/Develop-CG-Surveys.html
    May 01, 2022 - Many organizations also responded to requests for public comment through the Federal Register . … Over a two-year period, roughly a dozen organizations administered a version of the Clinician & Group … These field test organizations were crucial partners in the evolution and development of the instrument
  16. pcmh.ahrq.gov/cpi/centers/cfact/jcohen-bio.html
    June 01, 2023 - More topics in this section About About AHRQ Organization … Cohen has been at the Agency and its predecessor organizations since 1989, and prior to that was a Research
  17. pcmh.ahrq.gov/es/tools/index.html
    December 01, 2015 - (AHRQ) offers practical, research-based tools and other resources to help a variety of health care organizations … was designed for users of the AHRQ Surveys on Patient Safety Culture and is intended for use after an organization … Care Leaders and Professionals These interactive training tools teach strategies that health care organizations
  18. pcmh.ahrq.gov/tools/index.html
    December 01, 2015 - (AHRQ) offers practical, research-based tools and other resources to help a variety of health care organizations … was designed for users of the AHRQ Surveys on Patient Safety Culture and is intended for use after an organization … Care Leaders and Professionals These interactive training tools teach strategies that health care organizations
  19. pcmh.ahrq.gov/patient-safety/about/connect.html
    August 01, 2022 - for Quality Improvement and Patient Safety   Patient Safety Email Updates   Patient Safety Organizations
  20. pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module5/ebsitmonitor.html
    March 01, 2014 - The wisdom of collectives in organizations: an update of the teamwork competencies. … Team effectiveness in complex organizations: cross-disciplinary perspectives and approaches. … The wisdom of teams: creating the high-performance organization. New York: Collins; 2003. … Team effectiveness and decision making in organizations.

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