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ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … What differentiates member- or patient-focused organizations from others is whether and how they handle … complaining, even though they may have significant problems with the delivery of care. 2 , 3
Health care organizations … Organizations with good customer service and service recovery programs are proactive and let the CEO, … Service recovery in health services organizations. Hosp Health Serv Adm 1993 Spring;38(1):3-21.
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ahrqpubs.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/about.html
September 01, 2020 - Is Your Organization Ready for the SHARE Approach? … health professionals, either in your own institution or those from other health professional or provider organizations … Help organizations meet new legislative goals for providing patient-centered care. … Help organizations achieve recognition as a patient-centered medical home or with meeting certification … requirements for becoming an Accountable Care Organization.
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ahrqpubs.ahrq.gov/ncepcr/tools/cultural-competence/index.html
August 01, 2019 - Maps and Directions
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Careers … topic for a national quality assessment and performance improvement (QAPI) project that Medicare+Choice Organizations … conducting projects that focus on clinical health care disparities from their State Quality Improvement Organizations
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ahrqpubs.ahrq.gov/news/blog/ahrqviews/comments-pso-draft-report.html
February 01, 2021 - Maps and Directions
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Careers … Among other provisions, it allowed for the establishment of patient safety organizations (PSOs), which … related resources such as the National Action Plan to Advance Patient Safety , AHRQ is working with organizations
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ahrqpubs.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
May 01, 2022 - Maps and Directions
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Careers … Survey or Item Set
CAHPS surveys and supplemental items have been developed by both the research organizations … participating in AHRQ's CAHPS Consortium as well as by external organizations that may have funding
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
September 01, 2021 - The initiative aims to address
health equity in primary care by working with health care organizations … about this project is that it provides an opportunity to leverage ongoing efforts
across multiple organizations
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ahrqpubs.ahrq.gov/cahps/cahps-database/research-datasets/index.html
January 01, 2024 - Maps and Directions
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Careers … The CAHPS Databases currently include respondent- and organization-level data from the:
CAHPS Health … These data do not identify or permit re-identification of individual respondents or participating organizations … proprietary, commercial, or competitive purposes, or to determine the rights, benefits, or privileges of organizations
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ahrqpubs.ahrq.gov/sops/resources/improvement-resourcelist.html
July 01, 2023 - Maps and Directions
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Careers … practice resources that you can use to improve patient safety culture and patient safety in healthcare organizations
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ahrqpubs.ahrq.gov/news/newsletters/e-newsletter/835.html
October 01, 2022 - Maps and Directions
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Careers … publication of Reducing Healthcare Carbon Emissions: A Primer on Measures and Actions for Healthcare Organizations … primer, developed in partnership with the Institute for Healthcare Improvement, provides strategies for organizations … Developing the Safer Dx Checklist of Ten Safety Recommendations for Health Care Organizations to address
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ahrqpubs.ahrq.gov/cahps/about-cahps/25timeline.html
April 01, 2024 - Maps and Directions
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Careers … Collectively, AHRQ and these organizations are known as the CAHPS Consortium. … The participating organizations also conduct research on the various uses of CAHPS survey findings, and … CAHPS Analysis Program , or CAHPS Macro, produces valid comparisons of performance across health care organizations
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
April 01, 2014 - bilingual clinicians and staff; or community-based medical interpreters from
local colleges, faith-based organizations … Medicaid or State Child Health Insurance Plan reimburses for
interpreters or contracts with interpreter organizations … competency, visit:
› A Patient-Centered Guide to Implementing Language Access Services in
Healthcare Organizations … Tool 3)
Bibliography
A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations
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ahrqpubs.ahrq.gov/healthsystemsresearch/virtual-roundtable-discussion/index.html
March 01, 2023 - Maps and Directions
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Careers … advance the science on how to identify or create climate resiliency measures for healthcare delivery organizations … Kalpana Ramiah, Dr.P.H., M.Sc., America’s Essential Hospitals
Sohel Saikat, Ph.D., World Health Organization … shutdowns) and threats to good care (e.g., excessive wait times, damage to medications) from which organizations
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ahrqpubs.ahrq.gov/ncepcr/research/health-literacy.html
September 01, 2022 - Maps and Directions
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Careers … AHRQ provides the research, tools, and training to help healthcare organizations, leaders, and professionals
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/workplace-safety-resources.pdf
May 01, 2023 - Road maps reflect published literature and guidance
from relevant professional organizations and regulatory … Senior leaders can demonstrate their commitment to safety and learn about the safety issues in
their organization … which are critical to creating a safety culture and
nurturing high reliability within a healthcare organization … HNHN seeks to connect
and engage nurses, nursing students, and partner organizations through an online … to engage in a
participative process where leaders ask colleagues at all levels of the organization
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ahrqpubs.ahrq.gov/practiceimprovement/delivery-initiative/index.html
December 01, 2020 - Maps and Directions
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Careers … Accelerating Change and Transformation in Organizations and Networks II: Fact Sheet . … Study Snapshots
Methods and Outcomes of Care Management Programs Within Physician Organizations vs.
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ahrqpubs.ahrq.gov/evidencenow/projects/index.html
September 01, 2022 - Maps and Directions
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Careers … The initiative aims to address health equity in primary care by working with healthcare organizations … primary care and specialty care practices and aligning improvement strategies with community-based organizations
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/example-cahps-data-research-abstract-form.pdf
January 01, 2024 - Notes: Because participating organizations (e.g., health plans, medical groups, hospitals)
voluntarily … Chartbook, or CAHPS Home & Community Based Services Chartbook may not be possible as
not all participating organizations … Indicate the level of analysis to
be used (i.e., individual-level,
organization-level). … Data Requester Contact Information
Name: John Westat
Title: Research Associate
Organization: Westat … /Website (optional):
Other Contact/Supervisor Information
Name: Jane Westat
Title: Director
Organization
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ahrqpubs.ahrq.gov/diagnostic-safety/tools/index.html
March 01, 2024 - Maps and Directions
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Careers … conjunction with the core SOPS Medical Office Survey to help medical offices assess the extent to which their organizations … Resource To Identify, Analyze, and Learn From Diagnostic Safety Events is a resource to help healthcare organizations … Measure Dx can be used by any healthcare organization interested in promoting diagnostic excellence and
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ahrqpubs.ahrq.gov/health-literacy/improve/precautions/index.html
March 01, 2024 - Maps and Directions
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Careers … include organizational health literacy, an explicit acknowledgement of the essential role played by organizations … Organizational Health Literacy is the degree to which organizations equitably enable individuals to … Being a health literate organization helps people feel more involved in their care and increases the
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_obhemorrhage.docx
May 01, 2017 - A variety of links to resources from professional organizations and other safety initiatives are indicated … · Several professional organizations and initiatives2,3 offer suggestions for medications and supplies … in the published literature, through perinatal safety and quality collaboratives and professional
organizations … Several professional organizations and initiatives offer of training materials and cognitive aids for … · Several professional organizations and initiatives also offer sample simulation scenarios and “drills