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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … What differentiates member- or patient-focused organizations from others is whether and how they handle … complaining, even though they may have significant problems with the delivery of care. 2 , 3
Health care organizations … Organizations with good customer service and service recovery programs are proactive and let the CEO, … Service recovery in health services organizations. Hosp Health Serv Adm 1993 Spring;38(1):3-21.
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www.cpsi.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
January 01, 2023 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … that accredits and certifies healthcare organizations. … measures include physician specialty societies (e.g., American College of Surgeons) and disease-focused organizations … Many of these organizations—too numerous to list here—have created measures addressing clinical quality … Visit the Web sites of each organization for more information.
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www.cpsi.ahrq.gov/cpi/centers/oerep/index.html
January 01, 2021 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Contact Us
Español
FAQs
Home
About
Organization … More topics in this section
About
About AHRQ
Organization … & Contacts
Offices and Centers
AHRQ Organization Chart
AHRQ Key Contacts … Represents the Agency in meetings with experts and organizations on issues related to the administration
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www.cpsi.ahrq.gov/ncepcr/reports/primary-care-research/index.html
January 01, 2024 - Maps and Directions
Other AHRQ Web Sites
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Organization … & Contacts
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Careers … It details AHRQ's steady investment in research to improve primary care organization, workforce, quality
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www.cpsi.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
February 01, 2021 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Providers and Systems (CAHPS)
Webcasts & Recent Events
Lessons From Healthcare Organizations … Contents
Summary
Speakers
Recording
Summary
This AHRQ webcast featured two healthcare organizations … YouTube embedded video: https://www.youtube-nocookie.com/embed/NiDGO2J8nxU
Lessons From Healthcare Organizations
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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
January 01, 2020 - The next step in Lean is to do 5S organization. … Examples of Organizations Using Lean
Three Federally Qualified Health Centers applied Lean techniques … Staff members across the three organizations reported that the use of Lean enabled them to identify and … Organizations can also use TeamSTEPPS to "coach coaches" or "train the trainer." … To help overcome that problem, organizations can seek help from practice facilitators (PFs), sometimes
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www.cpsi.ahrq.gov/patient-safety/settings/hospital/resource/pressureulcer/tool/pu4a.html
October 01, 2014 - How Do We Implement Best Practices in Our Organization? … How Do We Implement Best Practices in Our Organization? … In starting the implementation process, many organizations begin the rollout of new practices in one … For other health care organizations, a large campaign could provoke a negative reaction from staff. … Review staff engagement materials from other health care organizations and from past quality improvement
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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
January 01, 2020 - The concept of microsystems in health care organizations stems from research findings indicating that … To develop and refine such systems, health care organizations start by defining the smallest measurable … However, for successful scalability, organizations should adopt a framework for spread that will work … Section 6 of this Guide presents a number of different strategies that health care organizations can … One useful way to develop and learn innovative approaches is to visit other health care organizations
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www.cpsi.ahrq.gov/hai/cusp/modules/spread/index.html
July 01, 2018 - Maps and Directions
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Organization … & Contacts
Centers and Offices
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Careers … Targeted
Tools
Spread
The Spread module of the CUSP Toolkit helps an organization … This module explores how to take the work from the unit level to the organization level.
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www.cpsi.ahrq.gov/cpi/centers/ockt/index.html
January 01, 2021 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Contact Us
Español
FAQs
Home
About
Organization … More topics in this section
About
About AHRQ
Organization … & Contacts
Offices and Centers
AHRQ Organization Chart
AHRQ Key Contacts … outreach plans using established dissemination channels, partnerships with key professional and membership organizations
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
September 01, 2015 - Most organizations have a guiding coalition , or team of individuals who lead the change efforts, already … Especially in larger organizations, a Change Team should be in place in each office. … Discussion:
Does your organization and/or care team have a vision and strategy in place? … Pitfalls commonly arise and derail organizations that are overly eager in their rush to change. … Your organization may already use or be familiar with one of these approaches.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/long-covid/faqs-long-covid.pdf
May 16, 2023 - Can an organization submit multiple applications? … to the applicant organization and is it expected that other organizations
will receive their apportioned … allotment from the applicant organization? … There can only be one applicant organization per application. … If multiple organizations are proposed in the application, the
applicant organization is responsible
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www.cpsi.ahrq.gov/nursing-home/resources/capc-response-resources.html
February 01, 2021 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … resource hub has tools, technical assistance, clinical training, and convening opportunities to help your organization
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www.cpsi.ahrq.gov/talkingquality/explain/details.html
November 01, 2018 - A list of board members of the sponsoring organization (particularly useful if it is a multistakeholder … Contact Information
For each organization, list:
Common business names.
Telephone number. … Descriptive Information on Organization Types
Some kinds of services and facilities are less familiar … If you are sharing survey information:
The minimum sample size for each organization. … If you’ve invited organizations to comment: What organizations had to say about the data and any steps
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www.cpsi.ahrq.gov/chsp/whats-new/index.html
February 01, 2024 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … The Compendium provides data on the characteristics and organization of all 640 health systems in the … structure and operations of healthcare systems, enabling researchers to better understand how these organizations … data-resources/compendium.html .
2023
The NBER Center of Excellence, a CHSP grantee, published "Organization … Excellence, a CHSP grantee, released its public version database of the National Survey of Healthcare Organizations
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
November 20, 2014 - How To Implement the Fall Prevention Program in Your Organization
How To Implement the
Fall Prevention … Program in Your Organization
ADD Hospital Name Here
Module 4
What We Have Done Thus Far
Up to this
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www.cpsi.ahrq.gov/ncepcr/research/care-coordination/pcmh/index.html
August 01, 2022 - Maps and Directions
Other AHRQ Web Sites
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Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … home (PCMH), advanced primary care, and the healthcare home, is a promising model for transforming the organization … implementing the PCMH model based on promising interventions made by leading primary care practices and organizations … AHRQ is developing resources for organizations that are interested in providing practice facilitation
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www.cpsi.ahrq.gov/talkingquality/explain/share-info/facts.html
January 01, 2023 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Information
Depending on the content of your report, you can provide information on:
The kind(s) of organizations … to provide contact information or links to information available on this kind of topic from another organization … Available at https://www.wacommunitycheckup.org/
If the kind of organization being rated is relatively … unfamiliar, such as home health agencies, you can provide further background on what these kinds of organizations
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www.cpsi.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - conversations is not easy, but they are paramount to the healing process for patients, families, providers, and organizations … Yes, many patients and families will walk back through the very doors of the organizations where they … This is a gift health care providers, leaders, and organizations should embrace. … Resolution) that provides important resources and educational materials regarding these topics for organizations … However, some patients and families want compensation that benefits the organization and honors their
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www.cpsi.ahrq.gov/teamstepps/rrs/index.html
March 01, 2019 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … plan to train your staff in teamwork skills and lead a medical teamwork improvement initiative in your organization