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  1. www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … What differentiates member- or patient-focused organizations from others is whether and how they handle … complaining, even though they may have significant problems with the delivery of care. 2 , 3 Health care organizationsOrganizations with good customer service and service recovery programs are proactive and let the CEO, … Service recovery in health services organizations. Hosp Health Serv Adm 1993 Spring;38(1):3-21.
  2. www.cpsi.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
    January 01, 2023 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … that accredits and certifies healthcare organizations. … measures include physician specialty societies (e.g., American College of Surgeons) and disease-focused organizations … Many of these organizations—too numerous to list here—have created measures addressing clinical quality … Visit the Web sites of each organization for more information.
  3. www.cpsi.ahrq.gov/cpi/centers/oerep/index.html
    January 01, 2021 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … Contact Us Español FAQs Home About Organization … More topics in this section About About AHRQ Organization … & Contacts Offices and Centers AHRQ Organization Chart AHRQ Key Contacts … Represents the Agency in meetings with experts and organizations on issues related to the administration
  4. www.cpsi.ahrq.gov/ncepcr/reports/primary-care-research/index.html
    January 01, 2024 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … It details AHRQ's steady investment in research to improve primary care organization, workforce, quality
  5. www.cpsi.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
    February 01, 2021 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Providers and Systems (CAHPS) Webcasts & Recent Events Lessons From Healthcare Organizations … Contents Summary Speakers Recording Summary This AHRQ webcast featured two healthcare organizations … YouTube embedded video: https://www.youtube-nocookie.com/embed/NiDGO2J8nxU Lessons From Healthcare Organizations
  6. www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
    January 01, 2020 - The next step in Lean is to do 5S organization. … Examples of Organizations Using Lean Three Federally Qualified Health Centers applied Lean techniques … Staff members across the three organizations reported that the use of Lean enabled them to identify and … Organizations can also use TeamSTEPPS to "coach coaches" or "train the trainer." … To help overcome that problem, organizations can seek help from practice facilitators (PFs), sometimes
  7. www.cpsi.ahrq.gov/patient-safety/settings/hospital/resource/pressureulcer/tool/pu4a.html
    October 01, 2014 - How Do We Implement Best Practices in Our Organization? … How Do We Implement Best Practices in Our Organization? … In starting the implementation process, many organizations begin the rollout of new practices in one … For other health care organizations, a large campaign could provoke a negative reaction from staff. … Review staff engagement materials from other health care organizations and from past quality improvement
  8. www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
    January 01, 2020 - The concept of microsystems in health care organizations stems from research findings indicating that … To develop and refine such systems, health care organizations start by defining the smallest measurable … However, for successful scalability, organizations should adopt a framework for spread that will work … Section 6 of this Guide presents a number of different strategies that health care organizations can … One useful way to develop and learn innovative approaches is to visit other health care organizations
  9. www.cpsi.ahrq.gov/hai/cusp/modules/spread/index.html
    July 01, 2018 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Targeted Tools Spread The Spread module of the CUSP Toolkit helps an organization … This module explores how to take the work from the unit level to the organization level.
  10. www.cpsi.ahrq.gov/cpi/centers/ockt/index.html
    January 01, 2021 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … Contact Us Español FAQs Home About Organization … More topics in this section About About AHRQ Organization … & Contacts Offices and Centers AHRQ Organization Chart AHRQ Key Contacts … outreach plans using established dissemination channels, partnerships with key professional and membership organizations
  11. www.cpsi.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
    September 01, 2015 - Most organizations have a guiding coalition , or team of individuals who lead the change efforts, already … Especially in larger organizations, a Change Team should be in place in each office. … Discussion: Does your organization and/or care team have a vision and strategy in place? … Pitfalls commonly arise and derail organizations that are overly eager in their rush to change. … Your organization may already use or be familiar with one of these approaches.
  12. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/long-covid/faqs-long-covid.pdf
    May 16, 2023 - Can an organization submit multiple applications? … to the applicant organization and is it expected that other organizations will receive their apportioned … allotment from the applicant organization? … There can only be one applicant organization per application. … If multiple organizations are proposed in the application, the applicant organization is responsible
  13. www.cpsi.ahrq.gov/nursing-home/resources/capc-response-resources.html
    February 01, 2021 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … resource hub has tools, technical assistance, clinical training, and convening opportunities to help your organization
  14. www.cpsi.ahrq.gov/talkingquality/explain/details.html
    November 01, 2018 - A list of board members of the sponsoring organization (particularly useful if it is a multistakeholder … Contact Information For each organization, list: Common business names. Telephone number. … Descriptive Information on Organization Types Some kinds of services and facilities are less familiar … If you are sharing survey information: The minimum sample size for each organization. … If you’ve invited organizations to comment: What organizations had to say about the data and any steps
  15. www.cpsi.ahrq.gov/chsp/whats-new/index.html
    February 01, 2024 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … The Compendium provides data on the characteristics and organization of all 640 health systems in the … structure and operations of healthcare systems, enabling researchers to better understand how these organizations … data-resources/compendium.html . 2023 The NBER Center of Excellence, a CHSP grantee, published "Organization … Excellence, a CHSP grantee, released its  public version database  of the  National Survey of Healthcare Organizations
  16. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
    November 20, 2014 - How To Implement the Fall Prevention Program in Your Organization How To Implement the Fall Prevention … Program in Your Organization ADD Hospital Name Here Module 4 What We Have Done Thus Far Up to this
  17. www.cpsi.ahrq.gov/ncepcr/research/care-coordination/pcmh/index.html
    August 01, 2022 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … home (PCMH), advanced primary care, and the healthcare home, is a promising model for transforming the organization … implementing the PCMH model based on promising interventions made by leading primary care practices and organizations … AHRQ is developing resources for organizations that are interested in providing practice facilitation
  18. www.cpsi.ahrq.gov/talkingquality/explain/share-info/facts.html
    January 01, 2023 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … Information Depending on the content of your report, you can provide information on: The kind(s) of organizations … to provide contact information or links to information available on this kind of topic from another organization … Available at https://www.wacommunitycheckup.org/ If the kind of organization being rated is relatively … unfamiliar, such as home health agencies, you can provide further background on what these kinds of organizations
  19. www.cpsi.ahrq.gov/patient-safety/reports/liability/silence.html
    August 01, 2017 - conversations is not easy, but they are paramount to the healing process for patients, families, providers, and organizations … Yes, many patients and families will walk back through the very doors of the organizations where they … This is a gift health care providers, leaders, and organizations should embrace. … Resolution) that provides important resources and educational materials regarding these topics for organizations … However, some patients and families want compensation that benefits the organization and honors their
  20. www.cpsi.ahrq.gov/teamstepps/rrs/index.html
    March 01, 2019 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … plan to train your staff in teamwork skills and lead a medical teamwork improvement initiative in your organization

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