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  1. ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … What differentiates member- or patient-focused organizations from others is whether and how they handle … complaining, even though they may have significant problems with the delivery of care. 2 , 3 Health care organizationsOrganizations with good customer service and service recovery programs are proactive and let the CEO, … Service recovery in health services organizations. Hosp Health Serv Adm 1993 Spring;38(1):3-21.
  2. ahrqpubs.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
    January 01, 2023 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … that accredits and certifies healthcare organizations. … measures include physician specialty societies (e.g., American College of Surgeons) and disease-focused organizations … Many of these organizations—too numerous to list here—have created measures addressing clinical quality … Visit the Web sites of each organization for more information.
  3. ahrqpubs.ahrq.gov/cpi/centers/oerep/index.html
    January 01, 2021 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … Contact Us Español FAQs Home About Organization … More topics in this section About About AHRQ Organization … & Contacts Offices and Centers AHRQ Organization Chart AHRQ Key Contacts … Represents the Agency in meetings with experts and organizations on issues related to the administration
  4. ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
    January 01, 2020 - The next step in Lean is to do 5S organization. … Examples of Organizations Using Lean Three Federally Qualified Health Centers applied Lean techniques … Staff members across the three organizations reported that the use of Lean enabled them to identify and … Organizations can also use TeamSTEPPS to "coach coaches" or "train the trainer." … To help overcome that problem, organizations can seek help from practice facilitators (PFs), sometimes
  5. ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
    January 01, 2020 - The concept of microsystems in health care organizations stems from research findings indicating that … To develop and refine such systems, health care organizations start by defining the smallest measurable … However, for successful scalability, organizations should adopt a framework for spread that will work … Section 6 of this Guide presents a number of different strategies that health care organizations can … One useful way to develop and learn innovative approaches is to visit other health care organizations
  6. ahrqpubs.ahrq.gov/hai/cusp/modules/spread/index.html
    July 01, 2018 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Targeted Tools Spread The Spread module of the CUSP Toolkit helps an organization … This module explores how to take the work from the unit level to the organization level.
  7. ahrqpubs.ahrq.gov/cpi/centers/ockt/index.html
    January 01, 2021 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … Contact Us Español FAQs Home About Organization … More topics in this section About About AHRQ Organization … & Contacts Offices and Centers AHRQ Organization Chart AHRQ Key Contacts … outreach plans using established dissemination channels, partnerships with key professional and membership organizations
  8. ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/long-covid/faqs-long-covid.pdf
    May 16, 2023 - Can an organization submit multiple applications? … to the applicant organization and is it expected that other organizations will receive their apportioned … allotment from the applicant organization? … There can only be one applicant organization per application. … If multiple organizations are proposed in the application, the applicant organization is responsible
  9. ahrqpubs.ahrq.gov/talkingquality/explain/details.html
    November 01, 2018 - A list of board members of the sponsoring organization (particularly useful if it is a multistakeholder … Contact Information For each organization, list: Common business names. Telephone number. … Descriptive Information on Organization Types Some kinds of services and facilities are less familiar … If you are sharing survey information: The minimum sample size for each organization. … If you’ve invited organizations to comment: What organizations had to say about the data and any steps
  10. ahrqpubs.ahrq.gov/chsp/whats-new/index.html
    February 01, 2024 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … The Compendium provides data on the characteristics and organization of all 640 health systems in the … structure and operations of healthcare systems, enabling researchers to better understand how these organizations … data-resources/compendium.html . 2023 The NBER Center of Excellence, a CHSP grantee, published "Organization … Excellence, a CHSP grantee, released its  public version database  of the  National Survey of Healthcare Organizations
  11. ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
    November 20, 2014 - How To Implement the Fall Prevention Program in Your Organization How To Implement the Fall Prevention … Program in Your Organization ADD Hospital Name Here Module 4 What We Have Done Thus Far Up to this
  12. ahrqpubs.ahrq.gov/ncepcr/research/care-coordination/pcmh/index.html
    August 01, 2022 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … home (PCMH), advanced primary care, and the healthcare home, is a promising model for transforming the organization … implementing the PCMH model based on promising interventions made by leading primary care practices and organizations … AHRQ is developing resources for organizations that are interested in providing practice facilitation
  13. ahrqpubs.ahrq.gov/talkingquality/explain/share-info/facts.html
    January 01, 2023 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … Information Depending on the content of your report, you can provide information on: The kind(s) of organizations … to provide contact information or links to information available on this kind of topic from another organization … Available at https://www.wacommunitycheckup.org/ If the kind of organization being rated is relatively … unfamiliar, such as home health agencies, you can provide further background on what these kinds of organizations
  14. ahrqpubs.ahrq.gov/cpi/about/otherwebsites/index.html
    April 01, 2024 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Preventive Services Task Force Other HHS Agencies Testimonials Organization … National Healthcare Quality and Disparities Reports (QDR ) Patient Safety Network Patient Safety Organizations … Patient Safety Organizations Privacy Protection Center Practice-Based Research Networks (PBRNs)
  15. ahrqpubs.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
    December 01, 2022 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … and Systems) These measures have been endorsed by the National Quality Forum, a multistakeholder organization … HEDIS is managed by the National Committee for Quality Assurance (NCQA), a private, non-profit organization … that accredits and certifies health care organizations. … Also, an NCQA-approved external survey organization must administer the CAHPS survey when it is part
  16. ahrqpubs.ahrq.gov/cahps/quality-improvement/index.html
    October 01, 2023 - Experience CAHPS ® surveys play an important role as a quality improvement (QI) tool for healthcare organizations … Use this guide to help your organization: Cultivate an environment that encourages and sustains quality … Improving Patient Experience in Large Organizations . … Lessons From Healthcare Organizations on Improving Patient Experience . … Gregg Meyer, Senior Vice President at Massachusetts General Hospital and Physicians Organization and
  17. ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/lhs/lhs_case_studies_bsw.pdf
    April 01, 2019 - As a result, patients get higher quality, safer, more efficient care, and health delivery organizations … As more organizations look at value-based care and pursue their LHS journeys, those that do not rethink … But adoption lagged because the culture in most organizations neither supported nor prioritized this … To do so, the organization has built its culture around using data to make decisions. … Building partnerships with organizations who shared a common goal greatly accelerated the health system
  18. ahrqpubs.ahrq.gov/talkingquality/explain/share-info/highlight.html
    September 01, 2019 - & Contacts Centers and Offices Organization Chart Key Contacts Careers … The specific rights and protections to highlight will vary depending on the kind of organizations being … Where To Complain Most consumers are not aware that every State has organizations with systems to gather … You can help raise awareness by listing names and contact information for the organizations in your State … How to file a complaint or appeal with a healthcare organization.
  19. ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apd.html
    February 01, 2017 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … medical director, etc.) and any staff who are working on implementation of the CANDOR process in an organization
  20. ahrqpubs.ahrq.gov/ncepcr/communities/pbrn/registry/southern-area-patient-oriented-research-organization.html
    January 29, 2014 - Maps and Directions Other AHRQ Web Sites Other HHS Agencies Testimonials Organization … & Contacts Centers and Offices Organization Chart Key Contacts Careers … Publications Funding Opportunities Southern Area Patient Oriented Research Organization

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