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ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … What differentiates member- or patient-focused organizations from others is whether and how they handle … complaining, even though they may have significant problems with the delivery of care. 2 , 3
Health care organizations … Organizations with good customer service and service recovery programs are proactive and let the CEO, … Service recovery in health services organizations. Hosp Health Serv Adm 1993 Spring;38(1):3-21.
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ahrqpubs.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
January 01, 2023 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … that accredits and certifies healthcare organizations. … measures include physician specialty societies (e.g., American College of Surgeons) and disease-focused organizations … Many of these organizations—too numerous to list here—have created measures addressing clinical quality … Visit the Web sites of each organization for more information.
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ahrqpubs.ahrq.gov/cpi/centers/oerep/index.html
January 01, 2021 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Contact Us
Español
FAQs
Home
About
Organization … More topics in this section
About
About AHRQ
Organization … & Contacts
Offices and Centers
AHRQ Organization Chart
AHRQ Key Contacts … Represents the Agency in meetings with experts and organizations on issues related to the administration
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ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
January 01, 2020 - The next step in Lean is to do 5S organization. … Examples of Organizations Using Lean
Three Federally Qualified Health Centers applied Lean techniques … Staff members across the three organizations reported that the use of Lean enabled them to identify and … Organizations can also use TeamSTEPPS to "coach coaches" or "train the trainer." … To help overcome that problem, organizations can seek help from practice facilitators (PFs), sometimes
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ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
January 01, 2020 - The concept of microsystems in health care organizations stems from research findings indicating that … To develop and refine such systems, health care organizations start by defining the smallest measurable … However, for successful scalability, organizations should adopt a framework for spread that will work … Section 6 of this Guide presents a number of different strategies that health care organizations can … One useful way to develop and learn innovative approaches is to visit other health care organizations
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ahrqpubs.ahrq.gov/hai/cusp/modules/spread/index.html
July 01, 2018 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Targeted
Tools
Spread
The Spread module of the CUSP Toolkit helps an organization … This module explores how to take the work from the unit level to the organization level.
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ahrqpubs.ahrq.gov/cpi/centers/ockt/index.html
January 01, 2021 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Contact Us
Español
FAQs
Home
About
Organization … More topics in this section
About
About AHRQ
Organization … & Contacts
Offices and Centers
AHRQ Organization Chart
AHRQ Key Contacts … outreach plans using established dissemination channels, partnerships with key professional and membership organizations
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/long-covid/faqs-long-covid.pdf
May 16, 2023 - Can an organization submit multiple applications? … to the applicant organization and is it expected that other organizations
will receive their apportioned … allotment from the applicant organization? … There can only be one applicant organization per application. … If multiple organizations are proposed in the application, the
applicant organization is responsible
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ahrqpubs.ahrq.gov/talkingquality/explain/details.html
November 01, 2018 - A list of board members of the sponsoring organization (particularly useful if it is a multistakeholder … Contact Information
For each organization, list:
Common business names.
Telephone number. … Descriptive Information on Organization Types
Some kinds of services and facilities are less familiar … If you are sharing survey information:
The minimum sample size for each organization. … If you’ve invited organizations to comment: What organizations had to say about the data and any steps
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ahrqpubs.ahrq.gov/chsp/whats-new/index.html
February 01, 2024 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … The Compendium provides data on the characteristics and organization of all 640 health systems in the … structure and operations of healthcare systems, enabling researchers to better understand how these organizations … data-resources/compendium.html .
2023
The NBER Center of Excellence, a CHSP grantee, published "Organization … Excellence, a CHSP grantee, released its public version database of the National Survey of Healthcare Organizations
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
November 20, 2014 - How To Implement the Fall Prevention Program in Your Organization
How To Implement the
Fall Prevention … Program in Your Organization
ADD Hospital Name Here
Module 4
What We Have Done Thus Far
Up to this
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ahrqpubs.ahrq.gov/ncepcr/research/care-coordination/pcmh/index.html
August 01, 2022 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … home (PCMH), advanced primary care, and the healthcare home, is a promising model for transforming the organization … implementing the PCMH model based on promising interventions made by leading primary care practices and organizations … AHRQ is developing resources for organizations that are interested in providing practice facilitation
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ahrqpubs.ahrq.gov/talkingquality/explain/share-info/facts.html
January 01, 2023 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Information
Depending on the content of your report, you can provide information on:
The kind(s) of organizations … to provide contact information or links to information available on this kind of topic from another organization … Available at https://www.wacommunitycheckup.org/
If the kind of organization being rated is relatively … unfamiliar, such as home health agencies, you can provide further background on what these kinds of organizations
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ahrqpubs.ahrq.gov/cpi/about/otherwebsites/index.html
April 01, 2024 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Preventive Services Task Force
Other HHS Agencies
Testimonials
Organization … National Healthcare Quality and Disparities Reports (QDR )
Patient Safety Network
Patient Safety Organizations … Patient Safety Organizations Privacy Protection Center
Practice-Based Research Networks (PBRNs)
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ahrqpubs.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
December 01, 2022 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … and Systems)
These measures have been endorsed by the National Quality Forum, a multistakeholder organization … HEDIS is managed by the National Committee for Quality Assurance (NCQA), a private, non-profit organization … that accredits and certifies health care organizations. … Also, an NCQA-approved external survey organization must administer the CAHPS survey when it is part
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ahrqpubs.ahrq.gov/cahps/quality-improvement/index.html
October 01, 2023 - Experience
CAHPS ® surveys play an important role as a quality improvement (QI) tool for healthcare organizations … Use this guide to help your organization:
Cultivate an environment that encourages and sustains quality … Improving Patient Experience in Large Organizations . … Lessons From Healthcare Organizations on Improving Patient Experience . … Gregg Meyer, Senior Vice President at Massachusetts General Hospital and Physicians Organization and
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/lhs/lhs_case_studies_bsw.pdf
April 01, 2019 - As a
result, patients get higher quality, safer, more efficient care, and health delivery organizations … As more organizations look at value-based care and pursue their LHS journeys, those that do not
rethink … But adoption
lagged because the culture in most
organizations neither supported
nor prioritized this … To do so, the organization has built its culture around using data to make decisions. … Building partnerships with organizations who shared a common goal greatly accelerated the
health system
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ahrqpubs.ahrq.gov/talkingquality/explain/share-info/highlight.html
September 01, 2019 - & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … The specific rights and protections to highlight will vary depending on the kind of organizations being … Where To Complain
Most consumers are not aware that every State has organizations with systems to gather … You can help raise awareness by listing names and contact information for the organizations in your State … How to file a complaint or appeal with a healthcare organization.
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apd.html
February 01, 2017 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … medical director, etc.) and any staff who are working on implementation of the CANDOR process in an organization
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ahrqpubs.ahrq.gov/ncepcr/communities/pbrn/registry/southern-area-patient-oriented-research-organization.html
January 29, 2014 - Maps and Directions
Other AHRQ Web Sites
Other HHS Agencies
Testimonials
Organization … & Contacts
Centers and Offices
Organization Chart
Key Contacts
Careers … Publications
Funding Opportunities
Southern Area Patient Oriented Research Organization