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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - • When given a choice within IVR to
select a different mode, most
respondents choose a non-IVR
option … found that 78% of respondents in an IVR condition chose to complete a print version when
given the option … cost per returned survey), refuting a prevalent
belief that in-person distribution is a lower-cost option … When given the choice, respondents prefer cash, although that option can be more expensive for
researchers
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pcmh.ahrq.gov/data/visualizations/treatment-fh-mfd.html
October 01, 2023 - SHARE:
Go to Data Visualizations
Benefits of Pharmacologic, Supplement, and Behavioral Treatment in Children and Adolescents with Familial Hypercholesterolemia and Multifactorial Dyslipidemia
This interactive visualization displays the treatment effects fr…
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pcmh.ahrq.gov/cahps/about-cahps/glossary/index.html
November 01, 2022 - SHARE:
More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles Underlying CAHPS Surveys
Using the CAHPS Name
What Is P…
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pcmh.ahrq.gov/cahps/surveys-guidance/cg/cahps-mips.html
July 01, 2022 - SHARE:
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Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician & Group
Using CAHPS Clinician & Group Survey Data
Sur…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring_facguide.pdf
May 01, 2017 - Another option is a regular forum with a
multidisciplinary team that uses formal tools or
analysis … Slide 16
SAY:
Some units may elect to offer appropriate
patients the option of selecting between
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-I-SOPS-ASC-DatabaseReport.pdf
December 01, 2021 - Database
Note: Percentages indicate the database average percent response for each item response option … The
percent positive displayed might not equal the sum of the response option percentages due to
rounding … Three of the eight SOPS
composite measures use the frequency response option (Communication About Patient … Staffing, Work Pressure, and Pace), while the
other five composite measures use the agreement response option … The composite measure
items also contain a “Does not apply or Don’t know” response option that is not
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - TeamSTEPPS, Module 9: Coaching Workshop (Instructor Guide)
COACHING WORKSHOP
SUBSECTIONS
• What Is Coaching and Why
Is It Important?
• The Role of a
TeamSTEPPS Coach
• Competencies of Effective
Coaches
• Coaching Self-Assessment
• Implementing Coaching in
TeamSTEPPS
TIME: 75 minutes
…
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pcmh.ahrq.gov/patient-safety/patients-families/index.html
June 01, 2023 - shared decisionmaking that includes exploring and comparing the benefits, harms, and risks of each option
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pcmh.ahrq.gov/page/engaging-patients-and-families-medical-home-table-4
June 01, 2010 - Engaging Patients and Families in the Medical Home June 2010 AHRQ Publication No. 10-0083-EF Prepared For: Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services, 540 Gaither Road, Rockville, MD 20850, www.ahrq.gov Contract Number: HHSA290200900019I TO2 Submitted By: Mathe…
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - SHARE:
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Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting R…
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pcmh.ahrq.gov/talkingquality/translate/compare/choose/index.html
December 01, 2022 - SHARE:
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Talking Quality
Plan Your Reporting Project
Select Measures To Report
Translate Data Into Information
Why Presentation Matters
Showing Differences in Performance
Describing Quality Measures
…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - You also have the option of adding your own items to the core questionnaire. … If you are assessing patients’ experiences with physicians only, you have the option
of changing the … • Include a “DON’T KNOW” (DK) and “REFUSED” (REF) response
option in the Computer Assisted Telephone … noted, “DON’T KNOW” and “REFUSED” responses should follow the
same skip pattern as the “NO” response option
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pcmh.ahrq.gov/page/policymakers
September 11, 2020 - PCMH Resources for Policymakers Explore resources on policy options for implementing key aspects of the medical home to improve primary care delivery. PCMH Resources for Policymakers Briefs Improving Evaluations of the Medical Home ( PDF Version — 88KB) A concise description for decisionmakers of why and how to com…
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pcmh.ahrq.gov/antibiotic-use/long-term-care/best-practices/uti-assess.html
June 01, 2021 - SHARE:
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Antibiotic Stewardship Toolkits
Acute Care Hospital Toolkit
Ambulatory Care Toolkit
Long-Term Care Toolkit
Four Moments
Develop/Improve Stewardship Program
Create a Culture of Safety
Learn …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/ontimefallpxreports-ig.pdf
November 09, 2017 - The
vendor has the option to display the question format or the field
name or both. … postfall assessment is available, it will be used as the
primary source instead of the MDS source option … information will come from the registration
system and the facility will determine exactly what input option … There is also an
“other” option that triggers the assessor to describe the cause
with free text.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/ts-obc-webinar-050317.pptx
January 01, 2017 - ‹#›
Planning & Assessing
Chris Question: What would you do in a small office if there was only one option
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pcmh.ahrq.gov/talkingquality/plan/environment.html
June 01, 2016 - SHARE:
More topics in this section
Talking Quality
Plan Your Reporting Project
Identify the Audience
Identify Objectives
Know the Reporting Environment
Find Potential Partners
Identify the Subject
Decide on Your Role
C…
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pcmh.ahrq.gov/cahps/index.html
SHARE:
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Register – May 8 Webcast: Listening to the Voice of the Patient
Learn how patient exper…
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pcmh.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
August 01, 2019 - As a result, email alone may not be a feasible option at this point, although it can contribute to increasing