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preventiveservices.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
August 01, 2023 - for Medical Office SOPS
The SOPS ® Value and Efficiency Supplemental Item Set for medical offices … was designed to be used in conjunction with the core Medical Office Survey to help medical offices … Efficiency Supplemental Item Set was developed and pilot tested for providers and staff in medical offices … This document contains references to websites that provide practical resources hospitals and medical offices … Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/hickner-development-medical-office-sops.pdf
January 01, 2011 - Office SOPS)
• Discuss the pilot test of the survey with staff
and providers in outpatient medical offices … 2009
• Developed in response to need for a patient
safety culture survey for outpatient medical
offices … tested the survey, analyzed data & finalized the
survey
5
5
Goals of the Survey
To enable medical offices … Medical Office SOPS Dimensions
• Different from the hospital survey—
dimensions specific to medical offices … Communication openness
9
9
Medical Office Pilot Test
• Pilot tested in 182 medical offices with
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digital.ahrq.gov/principal-investigator/longo-daniel
January 01, 2023 - Barriers and Potential Solutions for Collecting and Reporting Quality Performance Measures in Primary Care Offices … Barriers and Potential Solutions for Collecting and Reporting Quality Performance Measures in Primary Care Offices … Barriers and Potential Solutions for Collecting and Reporting Quality Performance Measures in Primary Care Offices
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA
Value & Efficiency … of the Value & Efficiency Item Sets
• Develop parallel survey items for both
hospitals and medical offices … Obtained input
from Technical
Expert Panel
(TEP)
Pilot tested in 47
hospitals and 96
medical offices … survey items were dropped
• Final survey item sets
– 25 items for hospitals
– 22 items for medical offices … Use less paper
“Less paper, more efficient ordering by
physician offices.”
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA
Value & Efficiency … of the Value & Efficiency Item Sets
• Develop parallel survey items for both
hospitals and medical offices … Obtained input
from Technical
Expert Panel
(TEP)
Pilot tested in 47
hospitals and 96
medical offices … survey items were dropped
• Final survey item sets
– 25 items for hospitals
– 22 items for medical offices … Use less paper
“Less paper, more efficient ordering by
physician offices.”
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA
Value & Efficiency … of the Value & Efficiency Item Sets
• Develop parallel survey items for both
hospitals and medical offices … Obtained input
from Technical
Expert Panel
(TEP)
Pilot tested in 47
hospitals and 96
medical offices … survey items were dropped
• Final survey item sets
– 25 items for hospitals
– 22 items for medical offices … Use less paper
“Less paper, more efficient ordering by
physician offices.”
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA
Value & Efficiency … of the Value & Efficiency Item Sets
• Develop parallel survey items for both
hospitals and medical offices … Obtained input
from Technical
Expert Panel
(TEP)
Pilot tested in 47
hospitals and 96
medical offices … survey items were dropped
• Final survey item sets
– 25 items for hospitals
– 22 items for medical offices … Use less paper
“Less paper, more efficient ordering by
physician offices.”
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA
Value & Efficiency … of the Value & Efficiency Item Sets
• Develop parallel survey items for both
hospitals and medical offices … Obtained input
from Technical
Expert Panel
(TEP)
Pilot tested in 47
hospitals and 96
medical offices … survey items were dropped
• Final survey item sets
– 25 items for hospitals
– 22 items for medical offices … Use less paper
“Less paper, more efficient ordering by
physician offices.”
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA
Value & Efficiency … of the Value & Efficiency Item Sets
• Develop parallel survey items for both
hospitals and medical offices … Obtained input
from Technical
Expert Panel
(TEP)
Pilot tested in 47
hospitals and 96
medical offices … survey items were dropped
• Final survey item sets
– 25 items for hospitals
– 22 items for medical offices … Use less paper
“Less paper, more efficient ordering by
physician offices.”
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/resources/infotransMOSOPS.pdf
January 01, 2010 - on patient safety culture.
2
What types of medical offices was the survey designed for? … A
medical practice or health care system may have multiple medical
offices in different locations, … A medical office could be located in a building containing multiple
medical offices, but each office … The survey
can be administered to multiple medical offices within a practice, health care
system, or … Other medical offices/outside physicians?
B3. Pharmacies?
B4. Hospitals?
B5. Other?
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www.ahrq.gov/sops/international/medical-office/translators.html
January 01, 2010 - Background on the Survey
In response to medical offices interested in a survey that focuses on safety … What types of medical offices was the survey designed for? … A medical office could be located in a building containing multiple medical offices, but each office … The survey can be administered to multiple medical offices within a practice, health care system, or … Other medical offices/outside physicians?
B3. Pharmacies?
B4. Hospitals?
B5. Other?
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/dyer-prelim-results.pdf
April 01, 2011 - = 5-10 providers and staff
o Medium offices = 11-30 providers and staff
o Large offices = 31+ providers … Medium
Offices
Large
Offices
Average MO SOPS
Composite Score -0.34 74% 67% 62%
Average Rating on … multi-specialty offices (58%) were
multispecialty with primary care only … hospital/health-system owned offices and
university/academic offices
35
35
Conclusions
Specialty … offices.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/dyer-prelim-results.pdf
April 01, 2011 - = 5-10 providers and staff
o Medium offices = 11-30 providers and staff
o Large offices = 31+ providers … Medium
Offices
Large
Offices
Average MO SOPS
Composite Score -0.34 74% 67% 62%
Average Rating on … multi-specialty offices (58%) were
multispecialty with primary care only … hospital/health-system owned offices and
university/academic offices
35
35
Conclusions
Specialty … offices.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/dyer-prelim-results.pdf
April 01, 2011 - = 5-10 providers and staff
o Medium offices = 11-30 providers and staff
o Large offices = 31+ providers … Medium
Offices
Large
Offices
Average MO SOPS
Composite Score -0.34 74% 67% 62%
Average Rating on … multi-specialty offices (58%) were
multispecialty with primary care only … hospital/health-system owned offices and
university/academic offices
35
35
Conclusions
Specialty … offices.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/dyer-prelim-results.pdf
April 01, 2011 - = 5-10 providers and staff
o Medium offices = 11-30 providers and staff
o Large offices = 31+ providers … Medium
Offices
Large
Offices
Average MO SOPS
Composite Score -0.34 74% 67% 62%
Average Rating on … multi-specialty offices (58%) were
multispecialty with primary care only … hospital/health-system owned offices and
university/academic offices
35
35
Conclusions
Specialty … offices.
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psnet.ahrq.gov/node/36738/psn-pdf
August 02, 2011 - Barriers and motivators for making error reports from
family medicine offices: a report from the American … Barriers and motivators for making error reports from family medicine
offices: a report from the American … https://psnet.ahrq.gov/issue/barriers-and-motivators-making-error-reports-family-medicine-offices-report … https://psnet.ahrq.gov/issue/barriers-and-motivators-making-error-reports-family-medicine-offices-report-american-academy … https://psnet.ahrq.gov/issue/barriers-and-motivators-making-error-reports-family-medicine-offices-report-american-academy
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psnet.ahrq.gov/node/41237/psn-pdf
March 21, 2012 - Good intention, uncertain outcome...our take on
physician dispensing in offices and clinics. …
https://psnet.ahrq.gov/issue/good-intention-uncertain-outcomeour-take-physician-dispensing-offices-and … https://psnet.ahrq.gov/issue/good-intention-uncertain-outcomeour-take-physician-dispensing-offices-and-clinics … https://psnet.ahrq.gov/issue/good-intention-uncertain-outcomeour-take-physician-dispensing-offices-and-clinics
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/2016/mosurvey2016pt1.pdf
January 01, 2016 - Specific Specialties of Single Specialty Medical Offices: Distribution of 2016
Database Medical Offices … offices were owned by a hospital or health system.
o More than half (58 percent) of medical offices … medical offices on all 10 patient safety culture composites.
o Single specialty medical offices had … of
medical offices.
50% of medical offices scored the same or lower.
50% of medical offices scored … scoring medical offices.
90% of medical offices scored the same or lower.
10% of medical offices scored
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/2016/mosurvey2016pt1.pdf
January 01, 2016 - Specific Specialties of Single Specialty Medical Offices: Distribution of 2016
Database Medical Offices … offices were owned by a hospital or health system.
o More than half (58 percent) of medical offices … medical offices on all 10 patient safety culture composites.
o Single specialty medical offices had … of
medical offices.
50% of medical offices scored the same or lower.
50% of medical offices scored … scoring medical offices.
90% of medical offices scored the same or lower.
10% of medical offices scored
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/2016/mosurvey2016pt1.pdf
January 01, 2016 - Specific Specialties of Single Specialty Medical Offices: Distribution of 2016
Database Medical Offices … offices were owned by a hospital or health system.
o More than half (58 percent) of medical offices … medical offices on all 10 patient safety culture composites.
o Single specialty medical offices had … of
medical offices.
50% of medical offices scored the same or lower.
50% of medical offices scored … scoring medical offices.
90% of medical offices scored the same or lower.
10% of medical offices scored