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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
March 01, 2021 - Improving Patient Experience in Large Organizations webcast - Skootsky
26
Ambulatory Patient
Experience Improvement
Samuel A. Skootsky, MD
Chief Medical Officer
UCLA Faculty Practice Group and Medical Group
UCLA Health
March 2021
UCLA Health Ambulatory Care Locations
Owned and operated by UCLA Health
Com…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
June 02, 2025 - CANDOR Acknowledgments
CANDOR ACKNOWLEDGMENTS
Acknowledgments
The Communication and Optimal Resolution (CANDOR) process was funded by AHRQ and is based on
input from experts, key stakeholders, and lessons learned from the agency’s $25 million Patient Safety
and Medical Liability (PSML) Grant Initiative lau…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/bckgrndqiteam.doc
June 02, 2025 - Background Quality Improvement Team Information Form
Who should use this tool? Health care providers.
Please indicate people designated as Quality Improvement Team Members. Your team may not have people who serve in all of these roles.
These individuals from are members of the Qual…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
November 28, 2017 - Patient Experience Measures from the CAHPS® Surgical Care Survey
Patient Experience Measures from the CAHPS® Surgical Care Survey
CAHPS® Surgical Care Survey
Document No. 409
Updated 11/28/2017
Patient Experience Measures from the
CAHPS® Surgical Care Survey
Types of Measures ..............................…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
The CAHPS Narrative Elicitation
Protocol
Rachel Grob, Ph.D.
Director of National Initiatives and Clinical Professor,
Center for Patient Partnerships
Madison, WI
www.ahrq.gov/cahps
CAHPS Narrative Elicitation Protocol
• A …
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa5.pdf
January 01, 2018 - 2018 National Healthcare Quality and Disparities Report: Appendix A
2018 National Healthcare Quality and Disparities Report | A.5-1
APPENDIX A. LIST OF MEASURES AND SUMMARY OF RESULTS FOR FIGURES
A.5. Disparities: Insurance Status
Measures included in Figure 116: Number and percentage of quality measures for whic…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1
CAHPS Clinician & Group Survey
Version: 3.1
Population: Child
Language: English
Notes
• Release of 3.1 version: The CAHPS team updated this survey in the fall of 2020. To
reflect the fact that patients are receiving health care in person, by phone, and by video, the…
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www.ahrq.gov/funding/training-grants/grants/active/kawards/Kawdsumolom.html
October 01, 2014 - Olomu, Adesuwa
Summaries of Independent Scientist (K) Awards
Summaries of recently funded projects for Independent Scientist and Mentored Clinical Scientist Development K Awards.
Institution: Michigan State University
Grant Title: Closing the Research-to-Practice Gap in Cardiac Care of Minority and Low …
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www.ahrq.gov/ncepcr/tools/self-mgmt/what.html
February 01, 2016 - What is Self-Management Support?
Self-Management Support
Successful self-management support programs involve implementing changes at multiple levels:
Patient-clinician interactions.
Office environment changes.
Health system, policy, and environmental supports. 1
In clinical settings, self-manageme…
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html
December 01, 2018 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Patient-Centered Medical Home
Population version: Adult
Download these items: English ( Word , 29.84 KB )
Read about the Patient-Centered Medical Home Item Set .
Users of the CAHPS Clinician & Group Survey are free to incorporate supp…
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www.ahrq.gov/workingforquality/events/past-webinars.html
November 01, 2016 - Past National Quality Strategy (NQS) Webinars
National Quality Strategy Webinar: Best Practices to Improve Community Health
The 2014 Quality and Disparities Report and the National Quality Strategy: Working Together to Improve Health Care
National Quality Strategy Levers in Action: Using Payment to Improv…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta)
CAHPS Clinician & Group Survey
Version: Adult Visit Survey 4.0 (beta)
Language: English
Notes
• Purpose of Visit Survey 4.0 (beta): This new version of the Clinician & Group Survey
asks patients about their experiences with care at their most recent visit…
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/workflow-analysis-qi.pdf
February 01, 2005 - Workflow
Workflow
Ann Lefebvre MSW, CPHQ
Associate Director, NC AHEC
North Carolina Area Health Education Centers
North Carolina Area Health Education Centers
“Every system is perfectly designed to get the
results that it gets.”
Paul Batalden, MD
North Carolina Area Health Education CentersNorth Carolina…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
August 01, 2015 - CAHPS Clinician & Group Child Survey 3.0
CAHPS® Clinician & Group Survey
Version: 3.0
Population: Child
Language: English
Notes
• References to “this provider” rather than “this doctor:” This survey uses “this provider”
to refer to the individual specifically named in Question 1. A “provider” could be a do…
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www.ahrq.gov/patient-safety/settings/hospital/candor/acknowledgements.html
August 01, 2022 - Acknowledgments
AHRQ Communication and Optimal Resolution Toolkit
The Communication and Optimal Resolution (CANDOR) process was funded by AHRQ and is based on input from experts, key stakeholders, and lessons learned from the agency's $25 million Patient Safety and Medical Liability (PSML) Grant Initiative la…
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/team-info-form.html
July 01, 2023 - Background Quality Improvement Team Information Form
AHRQ Safety Program for Perinatal Care
Who should use this tool? Health care teams
Please indicate staff members designated as Labor and Delivery Quality Improvement Team members. Your team might not have people who serve in all of these rol…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
January 01, 2014 - Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard
Creative Strategies to Improve
Patient Care Experience
Presenters (from the Yale Team)
Ingrid Nembhard, PhD, MS
Associate Professor
The Wharton School
University of Pennsylvania
Yuna Lee, PhD, MPH
Assistant Professor
Mailman School of Publ…
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www.ahrq.gov/sites/default/files/wysiwyg/SOPS-International-Languages-September-2022-508-rev.pdf
January 01, 2022 - SOPS International Use by Language
September 2022 Page 1 of 3
International Use: Languages That SOPS® Has Been Translated Into
As of September 2022, there are 56 known translations for the AHRQ Surveys on Patient Safety Culture™ (SOPS®)
Surveys and Supplemental Item Sets.
Countries
Hospital
1.0
Hospital
…
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www.ahrq.gov/hai/cusp/toolkit/bckgrnd-qi-team.html
December 01, 2012 - Background Quality Improvement Team Information Form
CUSP Toolkit
Health care provider roles
Who should use this tool? Health care providers.
Please indicate people designated as Quality Improvement Team Members. Your team may not have people who serve in all of these roles.
These in…
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www.ahrq.gov/sites/default/files/wysiwyg/lhs/lhs_case_studies_utah_health.pdf
April 01, 2019 - University of Utah Health: Creating a Formula for Value-Based Care
University of Utah Health: Creating a Formula for Value-
Based Care
The Agency for Healthcare Research and Quality (AHRQ) has developed a series of case studies
to help health system chief executive officers and other C-suite leaders better unde…