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pcmh.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
February 14, 2013 - Phone Call Role Play
1
Phone Call Role Play
CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. When you left the hospital,
Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m
glad to help with this call. I am hoping to talk to you about your medical issues, see …
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pcmh.ahrq.gov/teamstepps/lep/handouts/lepgoals.html
December 01, 2012 - SHARE:
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pcmh.ahrq.gov/teamstepps/instructor/references.html
March 01, 2014 - SHARE:
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pcmh.ahrq.gov/teamstepps/lep/videos/checkback/index.html
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pcmh.ahrq.gov/sites/default/files/wysiwyg/health-literacy/dhhs-2008-issue-brief.pdf
January 01, 2008 - America's Health Literacy: Why We Need Accessible Health Information
MA
N S
ERVICES . U
U S
H
T
O
F
H
E
A
L
T
H
&
NE
America’s Health Literacy:
Why We Need Accessible
Health Information
Health literacy—the ability to obtain, process, and understand basic health information and …
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pcmh.ahrq.gov/teamstepps/instructor/videos/ts_BriefLandD/brief2.html
November 01, 2017 - SHARE:
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pcmh.ahrq.gov/teamstepps/lep/traintrainers/leptraincover.html
December 01, 2012 - SHARE:
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pcmh.ahrq.gov/teamstepps/lep/videos/briefing/index.html
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pcmh.ahrq.gov/teamstepps/lep/videos/success/index.html
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pcmh.ahrq.gov/teamstepps/lep/videos/opportunity/index.html
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pcmh.ahrq.gov/teamstepps/lep/videos/psychsafety/index.html
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pcmh.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
December 01, 2020 - SHARE:
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Practice Improvement
Advanced Methods in Delivery System Research
Delivery System Research Initiative
Comparative Effectiveness of Health Care Delivery Systems for American Indians and Alaska Natives Using Enhance…
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pcmh.ahrq.gov/talkingquality/distribute/placement/settings.html
January 01, 2023 - SHARE:
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Talking Quality
Plan Your Reporting Project
Select Measures To Report
Translate Data Into Information
Explain and Motivate Use
Distribute Your Quality Report
Media Options for Reports
Place…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
March 01, 2019 - More Effort Is Needed To Ensure Patients Understand Doctors' Instructions
1
MORE EFFORT IS NEEDED
TO ENSURE PATIENTS
UNDERSTAND DOCTORS’
INSTRUCTIONS
Did you know? Many patients leave their healthcare visit
unsure of what their provider asked them to do or what was
discussed. Nationwide, only 12% of adults have…
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pcmh.ahrq.gov/page/medical-home-what-do-we-know-what-do-we-need-know-review-earliest-evidence-effectiveness-of-the-patient-centered-medical-home-model-table-17
March 01, 2013 - The Medical Home: What Do We Know, What Do We Need to Know? A Review of the Earliest Evidence on the Effectiveness of the Patient-Centered Medical Home Model
March 2013
AHRQ Publication No. 12(14)-0020-1-EF Prepared For: Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services, …
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pcmh.ahrq.gov/teamstepps/instructor/videos/ts_debrief_LandD/debrief_LandD.html
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pcmh.ahrq.gov/teamstepps/rrs/videos/ts_rrs_03oppwon/rrs_03oppwon.html
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pcmh.ahrq.gov/teamstepps/rrs/videos/ts_rrs_02oppwon/rrs_02oppwon.html
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pcmh.ahrq.gov/cpi/about/organization/nac/charter-docs.html
April 01, 2014 - SHARE:
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About
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