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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/MO_Items-Composite_Measures.pdf
October 04, 2023 - SOPS Medical Office Items and Composite Measures
SOPS® Medical Office Survey Items and
Composite Measures … Providers in this office are open to staff ideas about how to improve office processes.
D2. … It is difficult to voice disagreement in this office. … This office is good at changing office processes to make sure the same problems don’t happen again. … In this office, we treat each other with respect.
C13.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/mosurvey-form.doc
June 09, 2016 - the care provided to patients in your office. … Providers in this office are open to staff ideas about how to improve office processes
. … This office is good at changing office processes to make sure the same problems don’t happen again … Management
Practice Manager
Business Manager
Office Manager
Nurse Manager
Office Administrator … SECTION F: Your Medical Office
PAGE
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt-ig.pptx
January 20, 2006 - SITUATION MONITORING
for
OFFICE-BASED CARE
Measurement
®
TeamSTEPPS | Office-Based Care … for Office-Based Care Knowledge Test (Knowledge), Team Performance Observation Tool for Office-Based … Questionnaire (T-TPQ) for Office-Based Care (Skills), and the AHRQ Medical Office Survey on Patient … TeamSTEPPS | Office-Based Care
Slide ‹#›
Measurement
LEARNING: TEAMSTEPPS FOR OFFICE-BASED CARE … the office opening and after the office closes each day to ensure that patient followups improve.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=0&search_api_fulltext=&sort=asc
with medical question during regular office hours
Adult
Health Plan
Access … AC11
Respondent contacted doctor's office with medical question during … Respondent got answer to medical question same day when contacted doctor's office during regular office … with medical question after regular office hours
Adult
Health Plan
Access … AC13
Respondent contacted doctor's office with medical question after
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=22&search_api_fulltext=&sort=desc
or clinic after regular office hours
Child
Health Plan
Access … AC4
Patient got needed care from provider's office during evenings, weekends, or … after regular office hours
Adult
Health Plan
Access … AC13
Patient contacted personal doctor's office with medical question after regular office … AC11
Patient contacted personal doctor's office with medical question during regular office
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=1&search_api_fulltext=&sort=asc
or clinic after regular office hours
Adult
Health Plan
Access … AC5
Child needed care from doctor's office or clinic after regular office hours … or clinic after regular office hours
Adult
Health Plan
Access … AC6
Child got needed care from doctor's office or clinic after regular office hours … AC7
Patient needed care from provider's office after regular office hours
Adult
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digital.ahrq.gov/sites/default/files/docs/survey/mainehealthcoalitionossurvey_comp.pdf
January 01, 2007 - Maine Health Management Coalition: Office Systems Survey … Maine Health Management Coalition
Pathways to Excellence - Office Systems Survey 2007 … Asthma ADHD Pediatri Immunizat
To prompt
your practice
to notify
patients who
are overdue
for office … will need additional specialized support services above and beyond a normal
office visit. … 9.1 Please verify our current information about the physicians and other clinicians working at your office
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-report-2024.pdf
January 01, 2024 - Medical Office Characteristics ...................................................................... … Composite Measure Average Percent Positive Response by Tenure in Medical
Office .................. … Database and 84 medical offices from the 2024 SOPS
Medical Office Database (Table 1). … ) similar to your medical office. … medical office response rate (range: 5% to 100%) 59%
Table 4.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-report-2024.pdf
January 01, 2024 - Medical Office Characteristics ...................................................................... … Composite Measure Average Percent Positive Response by Tenure in Medical
Office .................. … Database and 84 medical offices from the 2024 SOPS
Medical Office Database (Table 1). … ) similar to your medical office. … medical office response rate (range: 5% to 100%) 59%
Table 4.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Summary: Putting It All Together
TEAMSTEPPS 05.2 … care setting
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
TeamSTEPPS Core … Provides a service to office-based care settings by trained individual(s)
Uses a range of approaches … Generalists trained in office-based care improvement
Competencies in many areas:
Quality improvement … the video to see the beginning of a TeamSTEPPS journey at one office
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=22&search_api_fulltext=&sort=desc
or clinic after regular office hours
Adult
Health Plan
Access … AC6
Patient got needed care from doctor's office or clinic after regular office … during regular office hours
Adult
Health Plan
Access … AC13
Patient contacted personal doctor's office with medical question after regular office … AC6
Child got needed care from doctor's office or clinic after regular office hours
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Implementation Planning
TEAMSTEPPS 05.2
Mod 1 … Care
Describe the Targeted Office
Name of targeted office area:
Size of office area:
Number of staff … within office area:
Physicians:
Nurses:
Other:
Key Actions:
Describe the targeted office area
Office … Key Actions:
Review office performance and safety data
Incident reports
AHRQ Medical Office Survey on … Patient Safety Culture
Office process and outcome measures
Review RCAs and/or FMEAs
Ask office staff
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=21&search_api_fulltext=&sort=desc
after regular office hours
Adult
Clinician & Group
Access … AC8
Child got needed care from provider's office after regular office hours
Child … after regular office hours
Adult
Clinician & Group
Access … AC7
Child needed care from provider's office after regular office hours
Child … AC6
Child got needed care from doctor's office or clinic after regular office hours
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=0&search_api_fulltext=&sort=asc
AC6
Patient got answer to medical question as soon as needed when contacted provider's office … after regular office hours
Adult
Clinician & Group
Access … AC8
Patient got needed care from provider's office after regular office hours
Adult … after regular office hours
Child
Clinician & Group
Access … AC8
Child got needed care from provider's office after regular office hours
Child
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=21&search_api_fulltext=&sort=desc
AC6
Patient got answer to medical question as soon as needed when contacted provider's office … after regular office hours
Adult
Clinician & Group
Access … AC8
Patient got needed care from provider's office after regular office hours
Adult … after regular office hours
Child
Clinician & Group
Access … AC8
Child got needed care from provider's office after regular office hours
Child
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=1&search_api_fulltext=&sort=asc
AC6
Patient got answer to medical question as soon as needed when contacted provider's office … after regular office hours
Adult
Clinician & Group
Access … AC8
Patient got needed care from provider's office after regular office hours
Adult … after regular office hours
Child
Clinician & Group
Access … AC8
Child got needed care from provider's office after regular office hours
Child
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro.pptx
January 01, 2010 - Care
6
Office Environment
Do your patients have any idea how chaotic the office really is? … If you could describe the office in one word, what would it be? … If your patients could describe the office in one word, what would it be? … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Office Environment
On the surface … Care
9
Why Does Teamwork Matter in Office-Based Care?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/index.html
April 01, 2016 - Patient contacted provider’s office after hours
AC6. … Patient needed care from provider’s office after regular office hours
AC8. … Patient got needed care from provider’s office after regular office hours
AC9. … Child needed care from provider’s office after regular office hours
AC8. … Child got needed care from provider’s office after regular office hours
AC9.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=3&search_api_fulltext=&sort=desc
Interpreter services
C-IN2
Respondent had interpreter at provider's office … after regular office hours
Child
Health Plan
Access … Respondent got answer to medical question as soon as needed when contacted provider's office after hours … with medical question after regular office hours
Child
Health Plan
Access … AC11
Respondent contacted doctor's office with medical question during
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - PowerPoint Presentation
for
Office-Based Care
Communication
TEAMSTEPPS 05.2
Mod 1 05.2 … Office
Let’s watch this office demonstrate proper team communication … your office team:
What do you think are the opportunities to improve communication in your office? … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
14
Front Office Scenario
For some … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Discussion: Front Office