-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
March 01, 2015 - In the last 12 months, when you phoned
this provider’s office during regular office hours,
how often … In the last 12 months, when you phoned
this provider’s office after regular office hours,
how often … In the last 12 months, when you phoned this provider’s office
during regular office hours, how often … In the last 12 months, did you phone this provider’s office with a
medical question after regular office … In the last 12 months, when you phoned this provider’s office after
regular office hours, how often
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - organizational culture supports patient safety
12
Hospital
(2004)
Nursing
Home
(2008)
Medical
Office … In our unit/office, we are working to improve
patient flow.
3. … [Hospital]
The owners, managing partners, or leadership of my
medical office…[Medical Office]
1. … Provide us with reports on our unit/office
performance.
3. … I looked at visual displays or graphs to see how well my
unit/office was performing
5,6.
-
digital.ahrq.gov/ahrq-funded-projects/can-risk-score-alerts-improve-office-care-chest-pain
January 01, 2023 - Can Risk Score Alerts Improve Office Care for Chest Pain? … Can Risk Score Alerts Improve Office Care for Chest Pain? … Project Name: Can Risk Score Alerts Improve Office Care for Chest Pain? … Project Name: Can Risk Score Alerts Improve Office Care for Chest Pain? … Project Name: Can Risk Score Alerts Improve Office Care for Chest Pain?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2013cliniciangroupchartbook.pdf
July 01, 2014 - Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q14
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q17
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q21
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_cg_cahps_chartbook.pdf
January 01, 2013 - Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q14
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q17
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q21
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.docx
October 01, 2011 - Before your surgery, how many office visits did you have with this surgeon? … During your office visits before your surgery, did this surgeon listen carefully to you? … During your office visits before your surgery, did this surgeon spend enough time with you? … During your office visits before your surgery, did anyone in this surgeon’s office use pictures, drawings … Did anyone in this surgeon’s office explain what to expect during your recovery period?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_chartbook.pdf
January 01, 2019 - Office Staff
79%
of pat ients reported that office
staff were always helpfu l and
respectfu l. … Staff 5% 16% 79% 321,701
Office staff was helpful 7% 21% 72% 320,372
Office staff courteous and respectful … Department of Agriculture Economic Research Service &
Federal Office of Rural Health Policy (2013). … In the last 6 months, when you contacted this provider’s office during regular office
hours, how often … ’s office
as helpful as you thought they should be?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - In the last 6 months, did you contact this
provider’s office to get an appointment for
an illness, … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care you … In the last 6 months, did you contact this
provider’s office with a medical question
during regular … office hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often
-
www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-060225.pdf
June 01, 2025 - AHRQ Organization Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … improve the quality and safety of our healthcare
system through research and implementation of evidence
Office
-
www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-072825.pdf
July 01, 2025 - AHRQ Organization Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … improve the quality and safety of our healthcare
system through research and implementation of evidence
Office
-
psnet.ahrq.gov/node/866529/psn-pdf
October 08, 2024 - HHS seeks input on Medical Office Survey on Patient
Safety Culture Database information collection. … October 8, 2024
HHS seeks input on Medical Office Survey on Patient Safety Culture Database information … https://psnet.ahrq.gov/issue/hhs-seeks-input-medical-office-survey-patient-safety-culture-database- … public comment on the intention of the Agency for Healthcare Research and Quality to
launch the Medical Office … https://psnet.ahrq.gov/issue/examining-medical-office-owners-and-clinicians-perceptions-patient-safety-climate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
November 01, 2020 - included
Efficacy of
visit
technology
(Not included)
Did this provider’s office
give you all … excluded
In the last 6 months,
when you contacted this
provider’s office during
regular office hours … 17
Did someone from this
provider’s office follow
up to give you those
results? … at this
provider’s office as
helpful as you thought
they should be? … 21
Thinking about your
most recent visit, was
the staff from this
provider’s office as
helpful
-
psnet.ahrq.gov/node/861882/psn-pdf
January 31, 2024 - Patient Safety in Office-Based Care Settings
January 31, 2024
Ricciardi R, Lee M, Mossburg S. … Patient Safety in Office-Based Care Settings. PSNet [internet]. 2024. … Common Safety Events in Routine Medical Office Settings
With so much care provided in office-based settings … resources on care handoffs and team huddles
specific to office-based settings. … As healthcare
evolves, more patients are receiving care in office-based settings.
-
www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/mcdonald-summit2016-breakout.pdf
June 02, 2025 - and for EHRs with office problems that could
lead to diagnostic error, and the effect that patient … Methods: Survey data from the 2012 AHRQ Medical Office
Survey on Patient Safety Culture database (N= … Multivariable regressions estimated the association between
office-reported health IT implementation … levels with perceived
frequency of office problems, stratified by culture score
Results: Partial or … What We Don’t Know�Enabler and Show Stoppers
HIT & Culture Effects on Dx-Sensitive Office Problems
-
www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-020525.pdf
February 01, 2025 - AHRQ Organization Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … improve the quality and safety of our healthcare
system through research and implementation of evidence
Office
-
psnet.ahrq.gov/primer/ambulatory-care-safety
December 15, 2024 - These efforts have identified and characterized factors that influence safety in office practice, the … and improving the culture of safety in acute care settings, less is known about safety culture in office … The AHRQ Medical Office Survey on Patient Safety Culture is designed to assess safety culture in ambulatory … June 15, 2024
Editor's Picks
Surveys on Patient Safety Culture (SOPS) Medical Office … July 6, 2022
Medical Office Survey on Patient Safety Culture.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_cg_cahps_chartbook.pdf
January 01, 2014 - Q12
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q16
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q19
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q23
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q12
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how
-
digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/toolset-e-prescribing/tool-52b-sample-task-table-delegation
January 01, 2023 - Retrieve renewal request message(s)
Office staff
Retrieving
Take or retrieve fax or phone message … Deposit message with record for staff authorized for renewal approval
Office staff
Handoffs
… Authorized staff retrieve message with record
Authorized office staff
Retrieving
Patient … Document protocol renewal
Authorized office staff
Processing
Document renewal on patient record … Give patient record and prescription to office staff
Authorized office staff
Handoffs
-
psnet.ahrq.gov/issue/executive-summary-american-college-obstetricians-and-gynecologists-presidential-task-force
September 23, 2020 - American College of Obstetricians and Gynecologists Presidential Task Force on Patient Safety in the Office … Setting: reinvigorating safety in office-based gynecologic surgery. … American College of Obstetricians and Gynecologists Presidential Task Force on Patient Safety in the Office … Setting: reinvigorating safety in office-based gynecologic surgery. … Setting: reinvigorating safety in office-based gynecologic surgery.
-
www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - needed
Q10 Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history
Q17 Someone from provider's office … with patient to give results of blood test, x-ray, or other test
Q20 Someone from provider's office … talked about all prescription medications being taken
Helpful, Courteous, and Respectful Office Staff