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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
    March 01, 2015 - In the last 12 months, when you phoned this provider’s office during regular office hours, how often … In the last 12 months, when you phoned this provider’s office after regular office hours, how often … In the last 12 months, when you phoned this provider’s office during regular office hours, how often … In the last 12 months, did you phone this provider’s office with a medical question after regular office … In the last 12 months, when you phoned this provider’s office after regular office hours, how often
  2. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
    February 01, 2018 - organizational culture supports patient safety 12 Hospital (2004) Nursing Home (2008) Medical Office … In our unit/office, we are working to improve patient flow. 3. … [Hospital] The owners, managing partners, or leadership of my medical office…[Medical Office] 1. … Provide us with reports on our unit/office performance. 3. … I looked at visual displays or graphs to see how well my unit/office was performing 5,6.
  3. digital.ahrq.gov/ahrq-funded-projects/can-risk-score-alerts-improve-office-care-chest-pain
    January 01, 2023 - Can Risk Score Alerts Improve Office Care for Chest Pain? … Can Risk Score Alerts Improve Office Care for Chest Pain? … Project Name: Can Risk Score Alerts Improve Office Care for Chest Pain? … Project Name: Can Risk Score Alerts Improve Office Care for Chest Pain? … Project Name: Can Risk Score Alerts Improve Office Care for Chest Pain?
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2013cliniciangroupchartbook.pdf
    July 01, 2014 - Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q14 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q17 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q21 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_cg_cahps_chartbook.pdf
    January 01, 2013 - Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q14 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q17 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q21 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.docx
    October 01, 2011 - Before your surgery, how many office visits did you have with this surgeon? … During your office visits before your surgery, did this surgeon listen carefully to you? … During your office visits before your surgery, did this surgeon spend enough time with you? … During your office visits before your surgery, did anyone in this surgeon’s office use pictures, drawings … Did anyone in this surgeon’s office explain what to expect during your recovery period?
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_chartbook.pdf
    January 01, 2019 - Office Staff 79% of pat ients reported that office staff were always helpfu l and respectfu l. … Staff 5% 16% 79% 321,701 Office staff was helpful 7% 21% 72% 320,372 Office staff courteous and respectful … Department of Agriculture Economic Research Service & Federal Office of Rural Health Policy (2013). … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … ’s office as helpful as you thought they should be?
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
    December 01, 2020 - In the last 6 months, did you contact this provider’s office to get an appointment for an illness, … In the last 6 months, when you contacted this provider’s office to get an appointment for care you … In the last 6 months, did you contact this provider’s office with a medical question during regular … office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often
  9. www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-060225.pdf
    June 01, 2025 - AHRQ Organization Chart Office of Extramural Research, Education and Priority Populations Francis … Department of Health and Human Services Agency for Healthcare Research and Quality Office of Communications … for disseminating the results of Agency activities with the goal of changing audience behavior Office … improve the quality and safety of our healthcare system through research and implementation of evidence Office
  10. www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-072825.pdf
    July 01, 2025 - AHRQ Organization Chart Office of Extramural Research, Education and Priority Populations Francis … Department of Health and Human Services Agency for Healthcare Research and Quality Office of Communications … for disseminating the results of Agency activities with the goal of changing audience behavior Office … improve the quality and safety of our healthcare system through research and implementation of evidence Office
  11. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/866529/psn-pdf
    October 08, 2024 - HHS seeks input on Medical Office Survey on Patient Safety Culture Database information collection. … October 8, 2024 HHS seeks input on Medical Office Survey on Patient Safety Culture Database information … https://psnet.ahrq.gov/issue/hhs-seeks-input-medical-office-survey-patient-safety-culture-database- … public comment on the intention of the Agency for Healthcare Research and Quality to launch the Medical Office … https://psnet.ahrq.gov/issue/examining-medical-office-owners-and-clinicians-perceptions-patient-safety-climate
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
    November 01, 2020 - included Efficacy of visit technology (Not included) Did this provider’s office give you all … excluded In the last 6 months, when you contacted this provider’s office during regular office hours … 17 Did someone from this provider’s office follow up to give you those results? … at this provider’s office as helpful as you thought they should be? … 21 Thinking about your most recent visit, was the staff from this provider’s office as helpful
  13. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/861882/psn-pdf
    January 31, 2024 - Patient Safety in Office-Based Care Settings January 31, 2024 Ricciardi R, Lee M, Mossburg S. … Patient Safety in Office-Based Care Settings. PSNet [internet]. 2024. … Common Safety Events in Routine Medical Office Settings With so much care provided in office-based settings … resources on care handoffs and team huddles specific to office-based settings. … As healthcare evolves, more patients are receiving care in office-based settings.
  14. www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/mcdonald-summit2016-breakout.pdf
    June 02, 2025 - and for EHRs with office problems that could lead to diagnostic error, and the effect that patient … Methods: Survey data from the 2012 AHRQ Medical Office Survey on Patient Safety Culture database (N= … Multivariable regressions estimated the association between office-reported health IT implementation … levels with perceived frequency of office problems, stratified by culture score Results: Partial or … What We Don’t Know�Enabler and Show Stoppers HIT & Culture Effects on Dx-Sensitive Office Problems
  15. www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-020525.pdf
    February 01, 2025 - AHRQ Organization Chart Office of Extramural Research, Education and Priority Populations Francis … Department of Health and Human Services Agency for Healthcare Research and Quality Office of Communications … for disseminating the results of Agency activities with the goal of changing audience behavior Office … improve the quality and safety of our healthcare system through research and implementation of evidence Office
  16. psnet.ahrq.gov/primer/ambulatory-care-safety
    December 15, 2024 - These efforts have identified and characterized factors that influence safety in office practice, the … and improving the culture of safety in acute care settings, less is known about safety culture in office … The AHRQ Medical Office Survey on Patient Safety Culture is designed to assess safety culture in ambulatory … June 15, 2024 Editor's Picks Surveys on Patient Safety Culture (SOPS) Medical Office … July 6, 2022 Medical Office Survey on Patient Safety Culture.
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_cg_cahps_chartbook.pdf
    January 01, 2014 - Q12 In the last 12/6 months, when you phoned this provider’s office after regular office hours, how … Q16 In the last 12/6 months, when you phoned this provider’s office after regular office hours, how … Q19 In the last 12/6 months, when you phoned this provider’s office after regular office hours, how … Q23 In the last 12/6 months, when you phoned this provider’s office after regular office hours, how … Q12 In the last 12/6 months, when you phoned this provider’s office after regular office hours, how
  18. digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/toolset-e-prescribing/tool-52b-sample-task-table-delegation
    January 01, 2023 - Retrieve renewal request message(s) Office staff Retrieving Take or retrieve fax or phone message … Deposit message with record for staff authorized for renewal approval Office staff Handoffs   … Authorized staff retrieve message with record Authorized office staff Retrieving   Patient … Document protocol renewal Authorized office staff Processing Document renewal on patient record … Give patient record and prescription to office staff Authorized office staff Handoffs  
  19. psnet.ahrq.gov/issue/executive-summary-american-college-obstetricians-and-gynecologists-presidential-task-force
    September 23, 2020 - American College of Obstetricians and Gynecologists Presidential Task Force on Patient Safety in the Office … Setting: reinvigorating safety in office-based gynecologic surgery. … American College of Obstetricians and Gynecologists Presidential Task Force on Patient Safety in the Office … Setting: reinvigorating safety in office-based gynecologic surgery. … Setting: reinvigorating safety in office-based gynecologic surgery.
  20. www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
    September 01, 2020 - needed Q10        Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history Q17        Someone from provider's office … with patient to give results of blood test, x-ray, or other test Q20        Someone from provider's office … talked about all prescription medications being taken Helpful, Courteous, and Respectful Office Staff