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121. Practice Facilitator Agenda - Lesson 2: Leading Teams and Situation Monitoring (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson2.pdf
     November 30, 2015 - Practice Facilitator Agenda - Lesson 2: Leading Teams and Situation Monitoring TeamSTEPPS ® for Office-Based … Care TeamSTEPPS for Office-Based Care Lesson 2: Practice Facilitator Agenda Practice Facilitator … to share their briefing checklists, and collaborate to come up with a checklist that works for your office …  Are any of the situations observed in the video situations that could happen in your office? …  What strategies does your team suggest to address leadership breakdowns within your office?

122. AHRQ Organizational Chart (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-092023.pdf
     September 01, 2023 - AHRQ Organizational Chart Office of Extramural Research, Education and Priority Populations Francis … Department of Health and Human Services Agency for Healthcare Research and Quality Office of Communications … for disseminating the results of Agency activities with the goal of changing audience behavior Office … the quality and safety of our health care system through research and implementation of evidence Office

123. AHRQ Organization Chart | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cpi/about/organization/orgchart/organizational-chart.html
     September 01, 2023 - Organization Chart AHRQ Key Contacts AHRQ Organization Chart Office … Sessums, J.D., M.D., Chief Medical Officer Office of Extramural Research, Education and Priority Populations … Office of Communications Howard E. … Office of Management Services Jeffrey "Jay" Toven, Director Directs and coordinates Agency-wide program

124. Creating A Handoff Checklist | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/handouts/checklist.html
     November 01, 2015 - If your medical team members are present, form a group of your medical office team members and develop … a handoff checklist based on the needs of your particular medical office. … ________________________________________________________________________ Return to TeamSTEPPS for Office-Based

125. Communication | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/1_communication_good/index.html
     February 01, 2017 - Home TeamSTEPPS® Curriculum Materials TeamSTEPPS® for Office-Based … Proficiency TeamSTEPPS® Dental Module TeamSTEPPS® Long-Term Care Version TeamSTEPPS® for Office-Based … Evidence Base TeamSTEPPS® Webinars Communication Good Teamwork in Office-Based

126. TeamSTEPPS® for Office-Based Care - Team Performance Observation Tool (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/tmpot.pdf
     December 09, 2015 - TeamSTEPPS® for Office-Based Care - Team Performance Observation Tool TeamSTEPPS® for Office-Based … communication Comments: Overall Rating – Communication TEAM PERFORMANCE RATING TeamSTEPPS for Office-Based

127. TeamSTEPPS for Office-Based Care: Implementation Workbook | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/impworkbook.html
     December 01, 2015 - Course Research/Evidence Base TeamSTEPPS® Webinars TeamSTEPPS for Office-Based …                     Notes:   Return to Contents Return to TeamSTEPPS for Office-Based … December 2015 Page originally created November 2015 Internet Citation: TeamSTEPPS for Office-Based

128. Lesson 2: Leading Teams and Situation Monitoring - Lesson 2: Leading Teams and Situation Monitoring : Video 2: Leading Teams and Situation Monitoring (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/video-debrief2.pdf
     November 30, 2015 - Teams and Situation Monitoring : Video 2: Leading Teams and Situation Monitoring TeamSTEPPS for Office-Based … Care Video 2 Debrief Worksheet Practice Facilitator Debrief Team STEPPS for Office-Based Care … experience(s) as well as their suggestion for how to effectively use huddles and briefs in the primary care office … Additional Notes Team STEPPS for Office-Based Care Practice Facilitator Debrief Worksheet Video

129. CAHPS Clinician and Group Survey 3.0 Measures | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
     September 01, 2020 - needed Q10        Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history Q17        Someone from provider's office … with patient to give results of blood test, x-ray, or other test Q20        Someone from provider's office … talked about all prescription medications being taken Helpful, Courteous, and Respectful Office Staff

130. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
     December 01, 2020 - In the last 6 months, did you contact this provider’s office to get an appointment for your child for … In the last 6 months, when you contacted this provider’s office to get an appointment for care your … during regular office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … In the last 6 months, how often were clerks and receptionists at this provider’s office as helpful

131. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
     October 30, 2020 - Did you need instructions from this provider’s office about how to use video for this visit? … Did this provider’s office give you all the instructions you needed to use video for this visit? … Did someone from this provider’s office follow up to give you those results? 1 Yes 2 No 21. … Thinking about your most recent visit, did you talk to staff from this provider’s office? … Thinking about your most recent visit, was the staff from this provider’s office as helpful as you

132. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - Case Studies October 2023 The University of Georgia Health Center (UHC) used AHRQ’s Medical Office … More than 130 UHC employees participated in the 2021 Medical Office SOPS survey, 58 percent of whom had … They answered a variety of survey questions, including access to care, communications, office processes

133. Memo from the Director: Equal Employment Opportunity and EEO Complaints Process (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
     March 27, 2023 - Employees may and should report allegations of discrimination to HRSA’s Office of Civil Rights, Diversity … their immediate supervisor, another management official, and/or the HHS Employee and Labor Relations Office … (CFR), Part 1614, employees who wish to go file an EEO complaint must report allegations to HRSA’s Office … Supervisors are encouraged to seek guidance from HRSA’s Office of Civil Rights, Diversity, and Inclusion … Training HRSA’s Office of Civil Rights, Diversity, and Inclusion provides mandatory EEO compliance

134. HHS AHRQ Freedom of Information Annual Report - FY 2010 | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/policy/foia/foiafy10.html
     November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201 Phone: 202-619-2541 Office of Public Health and Science (OPHS) Freedom of … Department of Health and Human Services OPDIVs—Operating Divisions of HHS OS—Office of the Secretary … , HHS OASPA—Office of the Assistant Secretary for Public Affairs, HHS AoA—Administration on Aging

135. Ambulatory Care | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/ambulatory/tools.html
     February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit  increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture  is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care  adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.

136. International Use of SOPS | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/sops/international/index.html
     September 01, 2023 - SOPS Translation Information Hospital SOPS Version 2.0 Translation Information Medical Office … In Number of Languages Translated Into Hospital 1.0 99 43 Hospital 2.0 62 35 Medical Office … Supplemental Item Set 3 4 Hospital Value and Efficiency Supplemental Item Set 5 5 Medical Office … Translators of the Nursing Home Survey on Patient Safety Culture Information for Translators of the Medical Office

137. FileNewTemplate
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
     March 07, 2019 - FileNewTemplate Module 4: Leading Teams Office-Based Care Online Course Welcome to Welcome to the … TeamSTEPPS for Office-Based Care Online Course. … You can also visit the AHRQ TeamSTEPPS website to access the entire TeamSTEPPS for Office-Based Care … And apply the tools for leading teams specific to office-based care. … And apply the tools for leading teams specific to office-based care. 18

138. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - respondents to tell a clear and comprehensive story about their experience with a provider and his/her office … are the most important things that you look for in a healthcare provider and the staff in his or her office … about the things that are most important to you, how do your provider and the staff in his or her office … gone well in your experiences in the last 3 months with your provider and the staff in his or her office … like to focus on any experiences in the last 3 months with your provider and the staff in his or her office

139. Understanding SOPS Surveys: A Primer for New Users - Gray (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
     January 01, 2018 - the organizational culture supports patient safety Hospital (2004) Nursing Home (2008) Medical Office … AHRQ’s Medical Office Survey Helps Colorado Hospital Provide Better Care: https://www.ahrq.gov/news/ … the end of the SOPS surveys 19 20 Value and Efficiency Supplemental Items (Hospital & Medical Office … items) 5 Overall EHR System Rating (1 item) 22 Diagnostic Safety Supplemental Items (Medical Office … processes and sources of error in diagnosis 23 Diagnostic Safety Supplemental Items (Medical Office

140. An Issue of Time | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/videos/issue-of-time.html
     October 01, 2021 - Research/Evidence Base TeamSTEPPS® Webinars An Issue of Time The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos