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www.qualitymeasures.ahrq.gov/teamstepps-program/resources/additional/leadership.html
July 01, 2023 - TeamSTEPPS Program
Tools and Resources
Additional Videos
Leadership in Office-Based … Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based … Care (3:50)
Effective leadership can help a medical office resolve problems quickly and effectively
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module6/office_support.html
September 01, 2015 - Slide 22: Reflect and Apply to Your Office Slide 23: Front Office Scenario Slide 24: Mutual Support … Slide 1: TeamSTEPPS
TeamSTEPPS for Office-Based Care
Mutual Support
Return to Contents
Slide … I'll have her office fax over the report." … Return to Contents
Slide 21: Mutual Support in the Medical Office
Let's watch the third office … Select to access the video Mutual Support in the Medical Office (Flash® video, 4 min., 10 sec.; 46
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www.qualitymeasures.ahrq.gov/teamstepps-program/resources/additional/situation.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based … Training
Research/Evidence Base
TeamSTEPPS Video: Situation Monitoring in Office-Based … Use these TeamSTEPPs techniques to teach medical office staff how to intervene on behalf of patients
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Part_I-rev0921.pdf
January 01, 2020 - Distribution of 2020 SOPS Medical Office Database by Medical Office
Characteristics ................ … Distribution of 2020 SOPS Medical Office Database by Medical Office
Characteristics
Medical Office … Office Processes and
Standardization
This office is more disorganized than it
should be. … Providers in this office are open to staff ideas about how
to improve office processes. … Office Processes and Standardization
1. This office is more disorganized than it should be.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2022-MOSOPS-Database-Report-Part-II-508.pdf
January 01, 2022 - Item Average Percent Positive Response by Tenure in Medical Office – 2022 SOPS
Medical Office Database … (Item F1) 78% 87% 82% 79% 76% 77% 71%
This office is good at changing office processes to make sure … how to improve office
processes. … how to improve office processes. … how to improve
office processes.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2022-mosops-database-report-part-I.pdf
January 01, 2022 - Distribution of 2022 SOPS Medical Office Database by Medical Office
Characteristics ............... … SOPS Medical Office Survey Composite Measures and Definitions
SOPS Medical Office Survey
Composite … Communication Openness Providers in the office are open to staff ideas about how to improve
office … Organizational Learning The office has a learning culture that facilitates making changes in
office … Distribution of 2022 SOPS Medical Office Database by Medical Office Characteristics
Medical Offices
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module2/office_structure.html
September 01, 2015 - Talk About Your Team Slide 4: Teamwork & the Care Team Slide 5: Example of Poorly Functioning Medical Office … Slide 7: Teamwork Strategies for Addressing Breakdowns
Slide 1: TeamSTEPPS
TeamSTEPPS for Office-Based … Return to Contents
Slide 5: Example of Poorly Functioning Medical Office Team
Let's watch four … Select to access the video: Poor Teamwork in the Primary Care Medical Office (Flash® video, 11 min. … Are these situations that you could see happening at your office?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Part_II_508.pdf
January 01, 2020 - Providers in this office are open to staff ideas about how to improve office
processes. … Providers in this office are open to staff ideas about how to improve office processes. … Providers in this office are open to staff ideas about how
to improve office processes. … Providers in this office are open to staff ideas about how to improve
office processes. … Providers in this office are open to staff ideas about how to improve
office processes.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/MOSOPS-2022-Overview-Infographic-508.pdf
January 01, 2022 - Findings form the 2022 Surveys on Patient Safety Culture (SOPS®) Medical Office Database Overview Infographic … Findings from the 2022 Surveys on Patient Safety Culture
(SOPS®) Medical Office Database
The SOPS … Medical Office Survey assesses provider and staff perceptions of their organization's
patient safety … on SOPS Medical Office Database submission:
https://www.ahrq.gov/sops/databases/medical-office/submission.html … https://www.ahrq.gov/sops/databases/medical-office/index.html
https://www.ahrq.gov/sops/databases/medical-office
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module5/office_sitmon-ig.html
September 01, 2015 - Care: Situation Monitoring
Instructor's Guide
Contents
TeamSTEPPS for Office-Based Care: … Scenario Shared Mental Model Situation Monitoring Tools
TeamSTEPPS for Office-Based Care: Situation … Return to Contents
Situation Monitoring Video
Say:
Let’s watch the second office demonstrate … Situation Monitoring in the Medical Office (Flash® video, 2 min., 26 sec.; 27 MB). … As with leadership, situation monitoring can be practiced by everyone within the office.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Infographic.pdf
January 01, 2020 - 2020 SOPS Medical Office Database Report Executive Summary Overview Infographic
Surveys on Patient … Safety Culture (TM)
Findings from the 2020 Surveys on Patient Safety Culture (SOPS)
Medical Office … Database
The SOPS Medical Office Survey assesses provider and staff perceptions of their organization's … The 2020 SOPS Medical Office Database includes data from:
1,475
Participating
medical offices
18,396 … on SOPS Medical Office Database submission:
https://www.ahrq.gov/sops/databases/medical-office/submission.html
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/introtsoffice.pdf
January 01, 2018 - Introducing TeamSTEPPS for Office-Based Care Online
Introducing
TeamSTEPPS® for
Office-Based Care … TEAMSTEPPS 05.2Mod 1 05.2 Page 2Slide 2
Questions To Be Answered
Why implement TeamSTEPPS in an office … What is involved in the TeamSTEPPS for Office-
Based Care Online Course? … Helps you become familiar with TeamSTEPPS tools
and methodology
Focuses on the medical office, … Individual Modules
Office-Based
Care Cohort
Office-Based Care
Individual Modules
CE Accreditation
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/knowledge.pdf
December 02, 2015 - TeamSTEPPS for Office-Based Care Knowledge Assessment
TeamSTEPPS® for Office-Based Care
TeamSTEPPS … Patient
TeamSTEPPS for Office-Based Care 1
TeamSTEPPS® for Office-Based Care
6. … ® for Office-Based Care
12. … Conflict resolution
TeamSTEPPS for Office-Based Care 3
TeamSTEPPS® for Office-Based Care … TeamSTEPPS for Office-Based Care 4
TeamSTEPPS® for Office-Based Care
TeamSTEPPS for Office-Based
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support-ig.pptx
January 20, 2006 - PRIMARY CARE OFFICE-BASED TEAMS Mutual Support
for
OFFICE-BASED CARE
Mutual Support
® … TeamSTEPPS | Office-Based Care
Mutual Support
Slide ‹#›
INTRODUCTION
SAY:
We will now talk about … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Mutual Support
TASK ASSISTANCE
SAY:
Teams are at risk … I’ll have her office fax over the report.” … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Mutual Support
FRONT OFFICE SCENARIO
SAY:
Now let’s
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/impworkbook.pdf
December 11, 2015 - TeamSTEPPS for Office-Based Care Implementation Workbook
TeamSTEPPS for
Office-Based Care
Implementation … TeamSTEPPS for Office-Based Care Implementation Workbook - 5
TeamSTEPPS® for Office-Based Care … TeamSTEPPS for Office-Based Care Implementation Workbook - 7
TeamSTEPPS® for Office-Based Care … TeamSTEPPS for Office-Based Care Implementation Workbook - 9
TeamSTEPPS® for Office-Based Care … ® for Office-Based Care
Step 7.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure-ig.pptx
January 20, 2006 - PRIMARY CARE OFFICE-BASED TEAMS Team Structure
for
OFFICE-BASED CARE
Team Structure
® … Copies of Handouts
1
TeamSTEPPS | Office-Based Care
Team Structure
Slide ‹#›
1
Office-Based … Team Structure
SAY:
Is the medical office structured for success? … that facilitate the day to day operations of the medical office. … Are these situations that you could see happening in your office?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon-ig.pptx
January 20, 2006 - PRIMARY CARE OFFICE-BASED TEAMS Situation Monitoring
for
OFFICE-BASED CARE
Situation Monitoring … ®
TeamSTEPPS | Office-Based Care
Situation Monitoring
Slide ‹#›
INTRODUCTION
SAY:
We … SAY:
Think about your own office team and daily routines in terms of situation monitoring. … TeamSTEPPS | Office-Based Care
Situation Monitoring
Slide ‹#›
‹#›
FRONT OFFICE SCENARIO
SAY:
Now … As with leadership, situation monitoring can be practiced by everyone within the office.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading-ig.pptx
January 20, 2006 - PRIMARY CARE OFFICE-BASED TEAMS Leading Teams
for
OFFICE-BASED CARE
Leading Teams
®
TeamSTEPPS … | Office-Based Care
Leading Teams
Slide ‹#›
INTRODUCTION
SAY:
Leadership is a critical component … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Leading Teams
LEADERSHIP
SAY:
Within the clinical team … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Leading Teams
BRIEFS
SAY:
Briefs, sometimes referred … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Leading Teams
12
FRONT OFFICE SCENARIO
SAY:
Now let
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/evaluating.pdf
December 09, 2015 - Evaluating TeamSTEPPS for Office-Based Care Worksheet
Evaluating
TeamSTEPPS Exercise TeamSTEPPS® … Evaluating TeamSTEPPS for Office-Based Care Worksheet
SCENARIO
You have been asked to work with … You recently met
with office staff and recommended that the office adopt briefings prior to the office … opening and
after the office closes each day to ensure that patient followups improved. … TeamSTEPPS for Office-Based Care Evaluating TeamSTEPPS Worksheet
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www.qualitymeasures.ahrq.gov/cpi/centers/oms/index.html
January 01, 2021 - Offices and Centers
AHRQ Organization Chart
AHRQ Key Contacts
Office … The Office of the Director leads the design, implementation, and evaluation of management and operational … Management, and Office of Management and Budget initiatives, including sustainability and the Agency's … OMS was formerly the Office of Performance Accountability, Resources, and Technology (OPART). … Contact Information
Office of Management Services (OMS)
Agency for Healthcare Research and Quality