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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/video-debrief2.pdf
    November 30, 2015 - Teams and Situation Monitoring : Video 2: Leading Teams and Situation Monitoring TeamSTEPPS for Office-Based … Care Video 2 Debrief Worksheet Practice Facilitator Debrief Team STEPPS for Office-Based Care … experience(s) as well as their suggestion for how to effectively use huddles and briefs in the primary care office … Additional Notes Team STEPPS for Office-Based Care Practice Facilitator Debrief Worksheet Video
  2. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=23&search_api_fulltext=&sort=desc
    Title Population Survey Topics AC11 Respondent contacted doctor's office … with medical question during regular office hours Child Health Plan Access … AC10 Patient was informed about length of wait time at provider's office … AC10 Respondent was informed about length of wait time at provider's office … AC10 Respondent was informed about length of wait time at doctor's office
  3. www.qualitymeasures.ahrq.gov/teamstepps-program/resources/additional/step.html
    June 01, 2023 - Care) Debrief in Emergency Department Feedback (Long-Term Care) Good Teamwork in Office-Based … Emergency Department Labor and Delivery: Successful Outcome Using TeamSTEPPS Leadership in Office-Based … Proficiency Safety: CUS Words Limited English Proficiency Safety: Checkback Mutual Support in Office-Based … SBAR on Inpatient Medical Unit STEP for Inpatient Medical Teams Situation Monitoring in Office-Based
  4. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
    September 01, 2020 - needed Q10        Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history Q17        Someone from provider's office … with patient to give results of blood test, x-ray, or other test Q20        Someone from provider's office … talked about all prescription medications being taken Helpful, Courteous, and Respectful Office Staff
  5. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=14&search_api_fulltext=&sort=desc
    Coordination of care P-CR11 Patient got help from personal doctor's office … AC6 Patient got answer to medical question as soon as needed when contacted provider's office … AC12 Patient got answer to medical question same day when contacted personal doctor's office … during regular office hours Adult Health Plan Access … after regular office hours Adult Health Plan Access
  6. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=21&search_api_fulltext=&sort=asc
    P-IN6 Respondent used child younger than 18 as interpreter at child's personal doctor's office … P-IN5 Respondent used friend or family member as interpreter at child's personal doctor's office … with chronic conditions P-CR3 Someone from child's personal doctor's office … Plan Health literacy P-CR3 Someone from personal doctor's office … Plan Coordination of care PCMH5 Someone from provider's office
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - In the last 6 months, did you contact this provider’s office to get an appointment for your child for … In the last 6 months, when you contacted this provider’s office to get an appointment for care your … during regular office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … In the last 6 months, how often were clerks and receptionists at this provider’s office as helpful
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
    October 30, 2020 - Did you need instructions from this provider’s office about how to use video for this visit? … Did this provider’s office give you all the instructions you needed to use video for this visit? … Did someone from this provider’s office follow up to give you those results? 1 Yes 2 No 21. … Thinking about your most recent visit, did you talk to staff from this provider’s office? … Thinking about your most recent visit, was the staff from this provider’s office as helpful as you
  9. www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/202303.html
    October 01, 2023 - Case Studies October 2023 The University of Georgia Health Center (UHC) used AHRQ’s Medical Office … More than 130 UHC employees participated in the 2021 Medical Office SOPS survey, 58 percent of whom had … They answered a variety of survey questions, including access to care, communications, office processes
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
    July 01, 2015 - In the last 6 months, did you contact this provider’s office to get an appointment for an illness, … In the last 6 months, when you contacted this provider’s office to get an appointment for care you … In the last 6 months, did you contact this provider’s office with a medical question during regular … office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often
  11. www.qualitymeasures.ahrq.gov/ncepcr/tools/assessments/health-3.html
    September 01, 2013 - How Do You Work Health Assessments into Your Office Workflow? … How Do You Work Health Assessments into Your Office Workflow? … How Do You Work Health Assessments into Your Office Workflow? Section 4. … Options for completing the survey outside of the office (e.g., mail to patients prior to a visit or … How Do You Work Health Assessments into Your Office Workflow?.
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
    March 27, 2023 - Employees may and should report allegations of discrimination to HRSA’s Office of Civil Rights, Diversity … their immediate supervisor, another management official, and/or the HHS Employee and Labor Relations Office … (CFR), Part 1614, employees who wish to go file an EEO complaint must report allegations to HRSA’s Office … Supervisors are encouraged to seek guidance from HRSA’s Office of Civil Rights, Diversity, and Inclusion … Training HRSA’s Office of Civil Rights, Diversity, and Inclusion provides mandatory EEO compliance
  13. www.qualitymeasures.ahrq.gov/policy/foia/foiafy10.html
    November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201 Phone: 202-619-2541 Office of Public Health and Science (OPHS) Freedom of … Department of Health and Human Services OPDIVs—Operating Divisions of HHS OS—Office of the Secretary … , HHS OASPA—Office of the Assistant Secretary for Public Affairs, HHS AoA—Administration on Aging
  14. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=2&search_api_fulltext=&sort=asc
    Group Access AC4 Child got needed care from provider's office … AC6 Respondent got answer to medical question as soon as needed when contacted provider's office … Group Access AC8 Child got needed care from provider's office … after regular office hours Child Clinician & Group Access … AC10 Respondent was informed about length of wait time at provider's office
  15. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=5&search_api_fulltext=&sort=asc
    People with mobility impairments P-IM3 Getting weighed at the doctor's office … People with mobility impairments C-IM2 Getting weighed at provider's office … Hospital Health literacy P-IC1 How personal doctor and office … Improving care and services P-IC1 How personal doctor and office … Group Improving care and services C-IC1 How provider and office
  16. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=2&search_api_fulltext=&sort=desc
    P-IN6 Respondent used child younger than 18 as interpreter at child's personal doctor's office … services P-IN1 Respondent needed interpreter at child's personal doctor's office … Coordination of care P-CR10 Respondent needed help from doctor's office … AC10 Respondent was informed about length of wait time at provider's office … AC10 Respondent was informed about length of wait time at doctor's office
  17. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=10&search_api_fulltext=&sort=asc
    P-IN5 Patient used friend or family member as interpreter at personal doctor's office … Interpreter services P-IN4 Rating of interpreter at personal doctor's office … Interpreter services P-IN3 Interpreter at personal doctor's office … Interpreter services P-IN2 Patient had interpreter at personal doctor's office … Interpreter services C-IN2 Respondent had interpreter at provider's office
  18. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=15&search_api_fulltext=&sort=desc
    Population Survey Topics C-HIT4 Patient emailed provider’s office … & Group Access AC11 Patient contacted personal doctor's office … with medical question during regular office hours Adult Health Plan Access … AC13 Patient contacted personal doctor's office with medical question … after regular office hours Adult Health Plan Access
  19. www.qualitymeasures.ahrq.gov/patient-safety/settings/ambulatory/tools.html
    February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit  increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture  is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care  adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-mail.pdf
    July 01, 2016 - By answering the questions in the survey, you will give this doctor’s office information they can use … You have been chosen at random from a list of patients receiving care from your doctor’s office to be … You were chosen only because you received care at this office, not for any other reason. … You were chosen only because you received care at this office, not for any other reason. … Your answers can help this doctor’s office better meet the needs of its patients.

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