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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/video-debrief2.pdf
November 30, 2015 - Teams and Situation Monitoring : Video 2: Leading Teams and Situation Monitoring
TeamSTEPPS for Office-Based … Care Video 2 Debrief Worksheet
Practice Facilitator
Debrief
Team STEPPS for Office-Based Care … experience(s) as well as their
suggestion for how to effectively use huddles and briefs in the primary care office … Additional Notes
Team STEPPS for Office-Based Care
Practice Facilitator Debrief Worksheet
Video
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=23&search_api_fulltext=&sort=desc
Title
Population
Survey
Topics
AC11
Respondent contacted doctor's office … with medical question during regular office hours
Child
Health Plan
Access … AC10
Patient was informed about length of wait time at provider's office … AC10
Respondent was informed about length of wait time at provider's office … AC10
Respondent was informed about length of wait time at doctor's office
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www.qualitymeasures.ahrq.gov/teamstepps-program/resources/additional/step.html
June 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - needed
Q10 Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history
Q17 Someone from provider's office … with patient to give results of blood test, x-ray, or other test
Q20 Someone from provider's office … talked about all prescription medications being taken
Helpful, Courteous, and Respectful Office Staff
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=14&search_api_fulltext=&sort=desc
Coordination of care
P-CR11
Patient got help from personal doctor's office … AC6
Patient got answer to medical question as soon as needed when contacted provider's office … AC12
Patient got answer to medical question same day when contacted personal doctor's office … during regular office hours
Adult
Health Plan
Access … after regular office hours
Adult
Health Plan
Access
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=21&search_api_fulltext=&sort=asc
P-IN6
Respondent used child younger than 18 as interpreter at child's personal doctor's office … P-IN5
Respondent used friend or family member as interpreter at child's personal doctor's office … with chronic conditions
P-CR3
Someone from child's personal doctor's office … Plan
Health literacy
P-CR3
Someone from personal doctor's office … Plan
Coordination of care
PCMH5
Someone from provider's office
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - In the last 6 months, did you contact this
provider’s office to get an appointment for
your child for … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care your … during regular office
hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often … In the last 6 months, how often were clerks
and receptionists at this provider’s office as
helpful
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Did you need instructions from this
provider’s office about how to use video for
this visit? … Did this provider’s office give you all the
instructions you needed to use video for this
visit? … Did someone from this provider’s office
follow up to give you those results?
1 Yes
2 No
21. … Thinking about your most recent visit, did
you talk to staff from this provider’s office? … Thinking about your most recent visit, was
the staff from this provider’s office as
helpful as you
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www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/202303.html
October 01, 2023 - Case Studies
October 2023
The University of Georgia Health Center (UHC) used AHRQ’s Medical Office … More than 130 UHC employees participated in the 2021 Medical Office SOPS survey, 58 percent of whom had … They answered a variety of survey questions, including access to care, communications, office processes
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
July 01, 2015 - In the last 6 months, did you contact this
provider’s office to get an appointment for
an illness, … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care you … In the last 6 months, did you contact this
provider’s office with a medical question
during regular … office hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often
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www.qualitymeasures.ahrq.gov/ncepcr/tools/assessments/health-3.html
September 01, 2013 - How Do You Work Health Assessments into Your Office Workflow? … How Do You Work Health Assessments into Your Office Workflow? … How Do You Work Health Assessments into Your Office Workflow?
Section 4. … Options for completing the survey outside of the office (e.g., mail to patients prior to a visit or … How Do You Work Health Assessments into Your Office Workflow?.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
March 27, 2023 - Employees may and should report allegations of
discrimination to HRSA’s Office of Civil Rights, Diversity … their immediate
supervisor, another management official, and/or the HHS Employee and Labor Relations Office … (CFR), Part 1614, employees who wish to go file an EEO complaint must
report allegations to HRSA’s Office … Supervisors are encouraged to seek guidance from HRSA’s Office of Civil Rights, Diversity, and
Inclusion … Training
HRSA’s Office of Civil Rights, Diversity, and Inclusion provides mandatory EEO compliance
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www.qualitymeasures.ahrq.gov/policy/foia/foiafy10.html
November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201
Phone: 202-619-2541
Office of Public Health and Science (OPHS)
Freedom of … Department of Health and Human Services
OPDIVs—Operating Divisions of HHS
OS—Office of the Secretary … , HHS
OASPA—Office of the Assistant Secretary for Public Affairs, HHS
AoA—Administration on Aging
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=2&search_api_fulltext=&sort=asc
Group
Access
AC4
Child got needed care from provider's office … AC6
Respondent got answer to medical question as soon as needed when contacted provider's office … Group
Access
AC8
Child got needed care from provider's office … after regular office hours
Child
Clinician & Group
Access … AC10
Respondent was informed about length of wait time at provider's office
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=5&search_api_fulltext=&sort=asc
People with mobility impairments
P-IM3
Getting weighed at the doctor's office … People with mobility impairments
C-IM2
Getting weighed at provider's office … Hospital
Health literacy
P-IC1
How personal doctor and office … Improving care and services
P-IC1
How personal doctor and office … Group
Improving care and services
C-IC1
How provider and office
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=2&search_api_fulltext=&sort=desc
P-IN6
Respondent used child younger than 18 as interpreter at child's personal doctor's office … services
P-IN1
Respondent needed interpreter at child's personal doctor's office … Coordination of care
P-CR10
Respondent needed help from doctor's office … AC10
Respondent was informed about length of wait time at provider's office … AC10
Respondent was informed about length of wait time at doctor's office
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=10&search_api_fulltext=&sort=asc
P-IN5
Patient used friend or family member as interpreter at personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … Interpreter services
P-IN3
Interpreter at personal doctor's office … Interpreter services
P-IN2
Patient had interpreter at personal doctor's office … Interpreter services
C-IN2
Respondent had interpreter at provider's office
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=15&search_api_fulltext=&sort=desc
Population
Survey
Topics
C-HIT4
Patient emailed provider’s office … & Group
Access
AC11
Patient contacted personal doctor's office … with medical question during regular office hours
Adult
Health Plan
Access … AC13
Patient contacted personal doctor's office with medical question … after regular office hours
Adult
Health Plan
Access
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www.qualitymeasures.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-mail.pdf
July 01, 2016 - By answering the questions in the survey, you will
give this doctor’s office information they can use … You have been chosen at random from a list of patients receiving care from your doctor’s office to be … You were chosen only because you received care at this office, not for any other
reason. … You were chosen only because you received care at this office, not for
any other reason. … Your answers can help this doctor’s office better meet the needs of its patients.