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  1. www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson1.html
    November 01, 2015 - Primary Care Office Environment Discussion How does your team describe the primary care office environment … What does your team describe as a typical day at the office? … What does your team think a patient’s typical visit to the primary care medical office is like? … Are any of the situations observed in the video situations that could happen in your office? … Return to TeamSTEPPS for Office-Based Care Online Course Page last reviewed
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
    March 11, 2016 - In the last 6 months, did you contact this provider’s office with a medical question about your child … after regular office hours? … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did your child need to visit this provider's office after regular office hours? … after regular office hours?
  3. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=1&search_api_fulltext=&sort=desc
    from specialists in the last 6 months C-CR6 Someone from provider's office … Group Coordination of care PCMH6 Someone from provider's office … Patient-centered medical home P-CR3 Someone from personal doctor's office … Health Plan Health literacy P-CR8 Someone from doctor's office … P-IN5 Respondent used friend or family member as interpreter at child's personal doctor's office
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/supplemental-HIT-cgcahps-adult_2357-8a.docx
    July 11, 2017 - Can you make appointments at this provider’s office by email or on a website? … In the last 6 months, did you email this provider’s office with a medical question? … Visit notes sum up what was talked about on a visit to a provider’s office. … In the last 6 months, did this provider’s office offer you visit notes? … In the last 6 months, how did this provider’s office offer you the visit notes?
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
    February 01, 2018 - organizational culture supports patient safety 12 Hospital (2004) Nursing Home (2008) Medical Office … In our unit/office, we are working to improve patient flow. 3. … [Hospital] The owners, managing partners, or leadership of my medical office…[Medical Office] 1. … Provide us with reports on our unit/office performance. 3. … I looked at visual displays or graphs to see how well my unit/office was performing 5,6.
  6. www.qualitymeasures.ahrq.gov/policymakers/chipra/overview/background/appendix-a4.html
    December 01, 2009 - for Healthcare Research and Quality (AHRQ) Richard Kronick Director Francis Chesley Director, Office … , Quality Improvement Group jean.moodywilliams@cms.hhs.gov Barry Straube Chief Medical Officer, Office … of Clinical Standards and Quality barry.straube@cms.hhs.gov Office of the Assistant Secretary for … Medical Advisor, Center for Quality dwillis-fillinger@hrsa.gov Jennifer Burks Senior Policy Analyst, Office … of the Administrator Office of Planning and Evaluation rcrump@hrsa.gov Indian Health Service (IHS
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
    March 01, 2015 - In the last 12 months, when you phoned this provider’s office during regular office hours, how often … In the last 12 months, when you phoned this provider’s office after regular office hours, how often … In the last 12 months, when you phoned this provider’s office during regular office hours, how often … In the last 12 months, did you phone this provider’s office with a medical question after regular office … In the last 12 months, when you phoned this provider’s office after regular office hours, how often
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
    January 24, 2014 - This is not the case with primary care office experience. … 85.22% 88.50% 3.28% 30th percentile How often did clerks and receptionists at this doctor’s office … 65.09% 69.55% 4.46% 30th percentile When you phoned this doctor’s office during regular office hours … 54.86% 60.52% 5.66% 30th percentile When you phoned this doctor’s office after regular office hours … 56.44% 60.57% 4.13% 40th percentile How often did your visits to this doctor’s office start within
  9. www.qualitymeasures.ahrq.gov/cpi/about/organization/index.html
    January 01, 2024 - Financing, Access and Cost Trends (CFACT) Center for Quality Improvement and Patient Safety (CQuIPS) Office … of the Director (OD) Office of Communications (OC) Office of Extramural Research, Education and … Priority Populations (OEREP) Office of Management Services (OMS) AHRQ Key Contacts Biographies:
  10. CAHPS (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
    March 11, 2016 - In the last 6 months, did you and someone from this provider’s office talk about the kinds of behaviors … In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how your child gets
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
    December 01, 2020 - In the last 6 months, did you contact this provider’s office to get an appointment for an illness, … In the last 6 months, when you contacted this provider’s office to get an appointment for care you … In the last 6 months, did you contact this provider’s office with a medical question during regular … office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
    November 01, 2020 - 3 Excluded vs. included Efficacy of visit technology (Not included) Did this provider’s office … during regular office hours, how often did you get an answer to your medical question that same … 17 Did someone from this provider’s office follow up to give you those results? … at this provider’s office as helpful as you thought they should be? … 21 Thinking about your most recent visit, was the staff from this provider’s office as helpful
  13. www.qualitymeasures.ahrq.gov/sops/events/webinars/value-efficiency.html
    October 01, 2018 - Databases, you need to administer the supplemental items with one of the SOPS surveys (Hospital or Medical Office … Results From the 2014 Pilot Study of the Value and Efficiency Supplemental Items  (PDF, 1.4 MB) Medical Office … Survey on Patient Safety Culture Value and Efficiency Supplemental Items for the Medical Office Survey … Medical Office: Results From the 2014 Pilot Study of the Value and Efficiency Supplemental Items
  14. www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson2.html
    November 01, 2015 - to share their briefing checklists, and collaborate to come up with a checklist that works for your office … Are any of the situations observed in the video situations that could happen in your office? … What strategies does your team suggest to address leadership breakdowns within your office? … What strategies does your team suggest to overcome barriers to situation monitoring within your office … Return to TeamSTEPPS for Office-Based Care Online Course Page last reviewed
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
    March 09, 2018 - Another provider from a different office/clinic 2. … A clerk or receptionist in the main provider’s office 4. … A care coordinator in the main provider’s office 5. … A social worker in the main provider’s office 6. … s office helped you?
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-conclusion.pdf
    October 15, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Closing 1 1 Upcoming … Comparative Database • What is the Medical Office SOPS Comparative Database? … of patient safety culture improvement o Participating medical offices will receive a free medical office
  17. www.qualitymeasures.ahrq.gov/cpi/about/organization/contacts/key-contacts.html
    September 01, 2023 - AHRQ Key Contacts AHRQ Key Contacts Offices and Centers Office … , M.S., Director Phone: (301) 427-1571 Fax: (301) 427-1341 Email: craig.umscheid@ahrq.hhs.gov Office … Holland, Director Phone: (301) 427-1364 Fax: (301) 427-1873 Email: howard.holland@ahrq.hhs.gov Office … M.D., Director Phone: (301) 427-1449 Fax: (301) 427-1562 Email: francis.chesley@ahrq.hhs.gov Office
  18. www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
    September 01, 2015 - Course Research/Evidence Base TeamSTEPPS® Webinars TeamSTEPPS for Office-Based … Say: Welcome to the Change Management module in TeamSTEPPS for Office-Based Care. … Especially in larger organizations, a Change Team should be in place in each office. … September 2015 Page originally created September 2015 Internet Citation: TeamSTEPPS for Office-Based
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson2.pdf
    November 30, 2015 - Practice Facilitator Agenda - Lesson 2: Leading Teams and Situation Monitoring TeamSTEPPS ® for Office-Based … Care TeamSTEPPS for Office-Based Care Lesson 2: Practice Facilitator Agenda Practice Facilitator … to share their briefing checklists, and collaborate to come up with a checklist that works for your office …  Are any of the situations observed in the video situations that could happen in your office? …  What strategies does your team suggest to address leadership breakdowns within your office?
  20. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=3&search_api_fulltext=&sort=asc
    Title Population Survey Topics C-CR6 Someone from provider's office … Coordination of care C-CR6 Patient needed help from provider's office … Coordination of care C-CR7 Patient got help from provider's office … Group Health information technology C-HIT13 Provider's office … Group Health information technology C-HIT18 Provider’s office

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