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161. Slide 1
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
     January 20, 2006 - Slide 1 TeamSTEPPS for Office-Based Care Change Management TEAMSTEPPS 05.2 Mod 1 05.2 … Step 3: Prioritize best practices (10 minutes) ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … Care John Kotter 8 Steps of Change ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Empower Others To Act Provide … Care TeamSTEPPS Change Model ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care

162. Slide 1
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
     January 01, 2006 - Slide 1 for Office-Based Care Leading Teams TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 10 Leadership in the Medical Office … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 11 Reflect and Apply to Your Office … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 12 Front Office Scenario Jack, an … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 13 Leadership BARRIERS Hierarchical

163. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=23&search_api_fulltext=&sort=desc
     AC10 Respondent was informed about length of wait time at doctor's office … with medical question during regular office hours Child Health Plan Access … during regular office hours Child Health Plan Access … AC13 Respondent contacted doctor's office with medical question after regular office hours … after regular office hours Child Health Plan Access

164. Practice Facilitator Agenda - Lesson 1: Teamwork and Communication (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson1.pdf
     November 30, 2015 - Practice Facilitator Agenda - Lesson 1: Teamwork and Communication TeamSTEPPS ® for Office-Based Care … TeamSTEPPS for Office-Based Care Lesson 1: Practice Facilitator Agenda Practice Facilitator Agenda … Primary Care Office Environment Discussion  How does your team describe the primary care office environment …  What does your team describe as a typical day at the office? …  Are any of the situations observed in the video situations that could happen in your office?

165. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=12
     March 19, 2024 - Health literacy P-IN1 Patient needed interpreter at personal doctor's office … Interpreter services P-IN2 Patient had interpreter at personal doctor's office … Interpreter services P-IN3 Interpreter at personal doctor's office … Interpreter services P-IN4 Rating of interpreter at personal doctor's office … P-IN5 Patient used friend or family member as interpreter at personal doctor's office

166. 1b.3_ICD_and_CPT_Codes_508 (xls file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/ICD-and-CPT-codes.xlsx
     January 01, 2018 - Office/Ambulatory Visits CPT 99201 Office outpatient new 10 minutes Office/Ambulatory Visits CPT 99202 … Office outpatient new 20 minutes Office/Ambulatory Visits CPT 99203 Office outpatient new 30 minutes … Office outpatient new 60 minutes Office/Ambulatory Visits CPT 99211 Office outpatient visit 5 minutes … Office/Ambulatory Visits CPT 99212 Office outpatient visit 10 minutes Office/Ambulatory Visits CPT … 99213 Office outpatient visit 15 minutes Office/Ambulatory Visits CPT 99214 Office outpatient visit

167. FECC Surveys (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
     March 09, 2018 - Who in the main provider’s office helped you? … or receptionist in the main provider’s office  A care coordinator in the main provider’s office … ’s office  Someone else in the main provider’s office 1 … receptionist in the main provider’s office  A care coordinator in the main provider’s office  A … office  Someone else in the main provider’s office 5a.

168. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
     September 01, 2015 - When you phoned this provider’s office during regular office hours, how often did you get an answer … When you phoned this provider’s office after regular office hours, how often did you get an answer … When you contacted this provider’s office to get an appointment for care you needed right away, how … When you contacted this provider’s office during regular office hours, how often did you get an answer … How often did you and someone from this provider’s office talk about all the prescription medicines

169. 2012 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
     January 01, 2012 - Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q14 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q17 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q21 In the last 12 months, when you phoned this provider’s office during regular office hours, how

170. FileNewTemplate
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
     March 07, 2019 - Name of targeted office area: Size of office area: Number of staff within office area: Physicians: Nurses … : Other: Key Actions: Describe the targeted office area: Office area name Size in terms of number of … Key Actions: Review office performance and safety data Incident reports AHRQ Medical Office Survey on … And these could be other parts of the office or areas of the office that interface directly with the … Can you do your training session before the office opens or after the office opens?

171. SOPS Announcements | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sops/news.html
     March 01, 2024 - Database Report (February 2024) Results from AHRQ’s 2024 SOPS ® Medical Office Survey User Database … AHRQ Post-Webcast Materials for “SOPS ® Medical Office Survey—What You Need to Know” (July 2023) … This webcast provided information on AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Medical Office … Select to access a recording of the webcast and presentation slides . 2022 SOPS Medical Office … Database Report (March 2022) The AHRQ SOPS Medical Office Survey on Patient Safety Culture User

172. TeamSTEPPS for Office-Based Care: Change Management | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt.html
     September 01, 2015 - Course Research/Evidence Base TeamSTEPPS® Webinars TeamSTEPPS for Office-Based … Care: Change Management Classroom Slides Contents Slide 1: TeamSTEPPS for Office-Based Care … Slide 17: Change Management Models Slide 18: Roadmap to a Culture of Safety Slide 1: TeamSTEPPS for Office-Based … Care: Change Management TeamSTEPPS for Office-Based Care Change Management Return to Contents … September 2015 Page originally created September 2015 Internet Citation: TeamSTEPPS for Office-Based

173. Section 2, Table 1, Technical Specifications and Scoring for Caregiver Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
     March 09, 2018 - Q2=1 (Child visited more than one Q3 (Someone in MP’s office doctor’s office or used more than helped … 12 months) doctors/providers) Q2=1 (Child visited more than one Q6 (Knew how to contact doctor’s office … or used more than one kind of health care service in last 12 months), Q3=1 (Someone in MP’s office … or used more than one kind of health care service in last 12 months), Q3=1 (Someone in MP’s office … MESSAGING Q2=1 (Child visited more than one doctor’s office or used more than one kind of health

174. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=1&search_api_fulltext=&sort=asc
     or clinic after regular office hours Child Health Plan Access … after regular office hours Child Clinician & Group Access … AC4 Child got needed care from provider's office during evenings, weekends, or holidays … or clinic after regular office hours Child Health Plan Access … after regular office hours Child Clinician & Group Access

175. Offices and Centers | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cpi/centers/index.html
     September 01, 2023 - Office of the Director Robert Otto Valdez, Ph.D., M.H.S.A. … , M.S., Director Phone: (301) 427-1571 Fax: (301) 427-1341 Email: craig.umscheid@ahrq.hhs.gov Office … Holland, Director Phone: (301) 427-1364 Fax: (301) 427-1873 Email: howard.holland@ahrq.hhs.gov Office … M.D., Director Phone: (301) 427-1449 Fax: (301) 427-1562 Email: francis.chesley@ahrq.hhs.gov Office

176. COMMUNICATION
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
     January 01, 2008 - COMMUNICATION for OFFICE-BASED CARE Communication ® TeamSTEPPS | Primary Care Medical … Office-Based Care Teams Communication Slide INTRODUCTION SAY: Communication is the first of the … MODULE TIME: 30 minutes MATERIALS: Flipchart and markers Copies of Handouts Video of Office-Based … Slide ‹#› ‹#› TeamSTEPPS | Office-Based Care Communication IMPORTANCE OF COMMUNICATION SAY: The … Slide ‹#› ‹#› TeamSTEPPS | Office-Based Care Communication FRONT OFFICE SCENARIO SAY: Now let’s

177. Suppl-Access Items Cg-Cahps-Adult-Survey 2357-1A (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
     March 11, 2016 - In the last 6 months, how often were you able to get the care you needed from this provider’s office … In the last 6 months, did you contact this provider’s office with a medical question after regular office … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did you need to visit this provider's office after regular office hours? … after regular office hours?

178. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
     January 01, 2015 - 10 Patient got answer to medical question the same day he/she phoned provider’s office 10 … [Yes/No  If No, go to #7] In the last 12 months, did you phone this provider’s office to get an … with a medical question during regular office hours? … question during regular office hours? … with a medical question after regular office hours?

179. FileNewTemplate
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module1.pptx
     March 01, 2010 - TeamSTEPPS for Office-Based Care Online Course. … If you could describe the office in one word, what would it be? … The general public experiences the office from the perspective of one patient at a time, while office-based … The work of an office-based team does not follow a linear process. … If you could describe the medical office in one word, what would it be?

180. Improving Your Laboratory Testing Process Toolkit (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
     December 01, 2017 - Think about the testing process in your office. … the greatest risks in your office … “best” office system. … The leadership (e.g.,medical director, office manager, head nurse, or other leader) at this office demonstrates … All staff in this office work as a team. 4.