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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-care/lab-testing-toolkit.html
January 01, 2018 - The tools in this step-by-step guide can increase the reliability of the testing process in your office … This step-by-step guide can help you increase the reliability of the testing process in your office. … The tools will help you examine how tests are managed in your office, from the moment tests are ordered … Use of the Guide
This guide (PDF, 4.48 MB) tells you how to:
Assess your office testing process, … guide to improve the usability, practicality, and usefulness of a 2013 AHRQ toolkit, Improving Your Office
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro-ig.pptx
January 20, 2006 - SITUATION MONITORING
for
OFFICE-BASED CARE
Introduction
®
TeamSTEPPS | Office-Based … TeamSTEPPS for Office-Based Care tailors to the office-based setting the evidence base and many lessons … OFFICE-BASED CARE ENVIRONMENT
SAY:
This picture represents a moment in the life of the office-based … The general public experiences the office from the perspective of one patient at a time, while office-based … TeamSTEPPS | Office-Based Care
Introduction
Slide ‹#›
‹#›
OFFICE-BASED CARE ENVIRONMENT
SAY:
On
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/videos/ts_vig005a/vig005a.html
December 01, 2017 - Home
TeamSTEPPS®
Curriculum Materials
Physician's Office … Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … Trainer Course
Research/Evidence Base
TeamSTEPPS® Webinars
Physician's Office … Physician's Office: Opportunity to apply TeamSTEPPS technique to improve outcome [2 min., 52 sec.] … December 2017
Page originally created September 2012
Internet Citation: Physician's Office
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - There is no report in the chart; I will have her office fax over the report ." … I'll have her office fax over the report ." … Return to Contents
Mutual Support Exercise
Say: Take a few minutes and think about your office … Return to Contents
Front Office Scenario
Say: Now let's look at the following scenario and see … how mutual support can be demonstrated in the nonclinical aspects of the office team.
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/2_leadership_good/index.html
February 01, 2017 - Home
TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® for Office-Based … Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … Base
TeamSTEPPS® Webinars
Leadership
Good Teamwork in the Medical Office … Leadership in Office-Based Care (Good Teamwork) [3 min 49 sec]
YouTube embedded video: https://www.youtube-nocookie.com
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/4_situation_monitoring_good/index.html
February 01, 2017 - Home
TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® for Office-Based … Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … TeamSTEPPS® Webinars
Situation Monitoring
Good Teamwork in the Medical Office … Situation Monitoring in Office-Based Care (Good Teamwork) [2 min 26 sec]
YouTube embedded video: https
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/3_mutual_support_good/index.html
February 01, 2017 - Home
TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® for Office-Based … Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … TeamSTEPPS® Webinars
Mutual Support
Good Teamwork in the Medical Office … Mutual Support in Office-Based Care (Good Teamwork) [4 min 10 sec]
YouTube embedded video: https:/
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
January 20, 2006 - PowerPoint Presentation
for
Office-Based Care
Team Structure
TEAMSTEPPS 05.2
Mod 1 05.2 … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Teamwork & the Care Team
The Care … Care
4
Example of Poorly Functioning Medical Office Team
Let’s watch four different care teams … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
What Breakdowns Did You See? … Are these situations that you could see happening at your office?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - surveys
– Houses the survey data and patient comments
– Provides reports to ACN Patient Experience Office … What do you like best about our office?
2. What do you like least about our office?
3. … Yes
CU/AIM 1472835723 The office was
very hot. Just a
small fan.
1/12/2018 Int. Med. … No
CU/AIM 1472835723 The office was
very clean, and
everything looks
perfectly in order.
1/12/2018 … What do you like best about our office?
What did you like lease about our office?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
March 07, 2019 - Lesson 4: Summary: Putting It All Together
Module 7: Summary: Putting It All Together
Office-Based Care … Online Course
Welcome to
Welcome to the TeamSTEPPS for Office-Based Care Online Course. … Which communication tools make sense and could work in your office? … She is not a Practice Facilitator herself, but she is the office champion. … She herself is not a Practice Facilitator, but she is the office champion.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-uw.pptx
January 01, 2018 - OBC PPT Q4
for
Office-Based Care Online
Innovative Training Techniques to Introduce and … Reinforce TeamSTEPPS Skills in the Office-Based Care Setting
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹# … Care Online funded by AHRQ
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Slide ‹#›
TeamSTEPPS for Office-Based … for Office-Based Care
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Slide ‹#›
TeamSTEPPS for Office-Based Care … 7
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Slide ‹#›
TeamSTEPPS for Office-Based Care
8
Review
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-survey-instructions.pdf
July 01, 2016 - Primary care office: A group of primary care professionals and the staff who work with them in
an office … regular office
hours, how often did you get an answer
that same day? … with a medical
question during regular office
hours in the last 12 months.
9. … In the last 12 months, if you called your
primary care provider’s office after
regular office hours, … after regular
office hours in the last 12
months.
10.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
January 20, 2006 - PowerPoint Presentation
for
Office-Based Care
Situation Monitoring
TEAMSTEPPS 05.2
Mod … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Cross-Monitoring
A process of ongoing … Office
Let’s watch the second office team demonstrate proper situation monitoring. … about your daily office routine. … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Front Office Scenario
Susan was
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=asc
AC14
Respondent got answer to medical question as soon as needed when contacted doctor's office … after regular office hours
Child
Health Plan
Access … care
P-IN2
Respondent had interpreter at child's personal doctor's office … Interpreter services
C-IN2
Respondent had interpreter at provider's office … AC10
Respondent was informed about length of wait time at doctor's office
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/cati-script.pdf
July 01, 2016 - Your doctor’s office is participating in our study to help us better
understand people’s experiences … When we say “Other primary care professionals in this office,” we are referring to: doctors,
nurse … regular office hours, how often did you get an answer that same day? … In the last 12 months, if you called your primary care provider’s office after regular office
hours … , how often did someone in your primary care provider’s
office help you make the appointment?
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=13&search_api_fulltext=&sort=desc
Topics
AC10
Patient was informed about length of wait time at provider's office … Interpreter services
P-IN2
Patient had interpreter at personal doctor's office … Group
Access
AC8
Patient got needed care from provider's office … after regular office hours
Adult
Clinician & Group
Access … or clinic after regular office hours
Adult
Health Plan
Access
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=2&search_api_fulltext=&sort=desc
P-IN6
Respondent used child younger than 18 as interpreter at child's personal doctor's office … P-IN5
Patient used friend or family member as interpreter at personal doctor's office … P-IN5
Respondent used friend or family member as interpreter at child's personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … Interpreter services
P-IN3
Interpreter at child's personal doctor's office
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=asc
Children with chronic conditions
AC11
Respondent contacted doctor's office … with medical question during regular office hours
Child
Health Plan
Access … AC13
Respondent contacted doctor's office with medical question after … Respondent contacted provider's office after hours
Child
Clinician & Group … during regular office hours
Child
Health Plan
Access
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-adult-survey_2157-1a.docx
March 11, 2016 - In the last 12 months, did you need to visit a doctor's office or clinic after regular office hours? … after regular office hours? … during regular office hours? … after regular office hours? … In the last 12 months, when you contacted your personal doctor's office or clinic after regular office
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-child-survey_2158-1a.docx
March 11, 2016 - In the last 12 months, did your child need to visit a doctor's office or clinic after regular office … or clinic after regular office hours? … question during regular office hours? … office hours, how often did you get an answer to your medical question that same day? … question after regular office hours?