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www.qualitymeasures.ahrq.gov/cpi/centers/oerep/index.html
January 01, 2021 - Home
About
Organization & Contacts
Offices and Centers
Office … Offices and Centers
AHRQ Organization Chart
AHRQ Key Contacts
Office … In order to carry out its mission, the Office of Extramural Research, Education and Priority Populations … Contact Information
Office of Extramural Research, Education and Priority Populations (OEREP)
Agency … Page last reviewed January 2021
Page originally created August 2012
Internet Citation: Office
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
April 29, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Intro
1
1
Using the … Agency for Healthcare
Research and Quality (AHRQ)
Medical Office Survey on
Patient Safety Culture … Hospital Survey on Patient Safety Culture
• Nursing Home Survey on Patient Safety Culture
• Medical Office … ORPRN)
• Naomi Dyer, Senior Study Director at Westat
4
4
Agenda
• Development of the AHRQ Medical Office … Survey on Patient Safety Culture
o Naomi Dyer
• Medical Office SOPS Comparative Database
o Joann Sorra
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module10.pptx
March 07, 2019 - Care
TeamSTEPPS for Office-Based Care Knowledge Test
Team Performance Observation Tool for Office-Based … for Office-Based Care knowledge test, the Team Performance Observation Tool for office-based care, or … Perceptions Questionnaire (or T-TPQ) for office-based care, and the AHRQ Medical Office Survey on Patient … Care
Teamwork Perceptions Questionnaire
(T-TPQ) for Office-Based Care
AHRQ Medical Office Survey on … prior to the office opening and debriefs after the office closes each day to ensure that the patient
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-adult.html
December 01, 2018 - In the last 6 months, how often were you able to get the care you needed from this provider’s office … In the last 6 months, did you contact this provider’s office with a medical question after regular office … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did you need to visit this provider's office after regular office hours?
… after regular office hours?
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-child.html
December 01, 2018 - In the last 6 months, did you contact this provider’s office with a medical question about your child … after regular office hours?
… In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did your child need to visit this provider's office after regular office hours … after regular office hours?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/DxSftyRpt-Updated-2022.pdf
January 01, 2022 - Medical Office Characteristics ...................................................................... … Medical Office Specialties .......................................................................... … Composite Measure Average Percent Positive Response by Tenure in
Medical Office – 2022 Updated SOPS … Item Results 2
Number Percent
Number Percent
Number Percent
Medical Office Characteristics … Medical Office Specialties
Si Number Percent ngle vs.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
January 20, 2006 - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) for Office-Based Care
TeamSTEPPS for Office-Based … Questionnaire
(T-TPQ) for Office-Based Care
Behavior
Team Performance Observation Tool for Office-Based … Care
TeamSTEPPS Teamwork Perceptions Questionnaire
(T-TPQ) for Office-Based Care
AHRQ Medical Office … Observation Tool for Office-Based Care
Teamwork Perceptions Questionnaire (T-TPQ) for Office-Based Care … /index.html
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Medical Office Survey
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=6
March 18, 2024 - Group
Access
AC4
Child got needed care from provider's office … AC6
Respondent got answer to medical question as soon as needed when contacted provider's office … after regular office hours
Child
Clinician & Group
Access … AC8
Child got needed care from provider's office after regular office hours
Child … AC10
Respondent was informed about length of wait time at provider's office
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=3&search_api_fulltext=&sort=desc
Interpreter services
C-IN2
Respondent had interpreter at provider's office … after regular office hours
Child
Health Plan
Access … Respondent got answer to medical question as soon as needed when contacted provider's office after hours … with medical question after regular office hours
Child
Health Plan
Access … AC11
Respondent contacted doctor's office with medical question during
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/TS_OBC_Webinar_Plitt_FINAL.pptx
January 01, 2017 - Medical Office
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Slide ‹#›
Small Office Setting
7
Medical … Elephants
in the Room Office
1. … Elephants
in the Room Office
2. … Elephants
in the Room Office
3. … Elephants
in the Room Office
4.
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/bad_combination/index.html
February 01, 2017 - Research/Evidence Base
TeamSTEPPS® Webinars
Poor Teamwork in the Medical Office … Poor Teamwork in the Medical Office [11 min 57 sec]
YouTube embedded video: https://www.youtube-nocookie.com … Page originally created October 2015
Internet Citation: Poor Teamwork in the Medical Office
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www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/201525.html
September 01, 2015 - Home
News
Newsroom
Impact Case Studies
AHRQ’s Medical Office … Impact Case Studies
Blog
Newsletter
Events
AHRQ’s Medical Office … in northeast Colorado, has used results from an AHRQ-developed patient safety survey, the Medical Office … The Medical Office Survey on Patient Safety Culture is one of five AHRQ safety culture surveys. … This version is designed to help outpatient medical office providers and staff assess patient safety,
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
March 07, 2019 - FileNewTemplate
Module 2: Team Structure
Office-Based Care Online Course
Welcome to
Welcome to … the TeamSTEPPS for Office-Based Care Online Course. … Team Structure
‹#›
4
Is your office structured for success? … that facilitate the day-to-day operations of the medical office. … This illustration lists some of the challenges faced by the office-based team.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt-ig.pptx
January 20, 2006 - SITUATION MONITORING
for
OFFICE-BASED CARE
Measurement
®
TeamSTEPPS | Office-Based Care … for Office-Based Care Knowledge Test (Knowledge), Team Performance Observation Tool for Office-Based … Questionnaire (T-TPQ) for Office-Based Care (Skills), and the AHRQ Medical Office Survey on Patient … TeamSTEPPS | Office-Based Care
Slide ‹#›
Measurement
LEARNING: TEAMSTEPPS FOR OFFICE-BASED CARE … the office opening and after the office closes each day to ensure that patient followups improve.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
August 01, 2021 - In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how your child gets
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Summary: Putting It All Together
TEAMSTEPPS 05.2 … care setting
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
TeamSTEPPS Core … Provides a service to office-based care settings by trained individual(s)
Uses a range of approaches … Generalists trained in office-based care improvement
Competencies in many areas:
Quality improvement … the video to see the beginning of a TeamSTEPPS journey at one office
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Implementation Planning
TEAMSTEPPS 05.2
Mod 1 … Care
Describe the Targeted Office
Name of targeted office area:
Size of office area:
Number of staff … within office area:
Physicians:
Nurses:
Other:
Key Actions:
Describe the targeted office area
Office … Key Actions:
Review office performance and safety data
Incident reports
AHRQ Medical Office Survey on … Patient Safety Culture
Office process and outcome measures
Review RCAs and/or FMEAs
Ask office staff
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module8/office_teach-ig.html
September 01, 2015 - Say: :
We’ll now see how to introduce a 100-level solution to address the problem at hand in the office … Do you think that you’d consider these to be 100-level skills in your office environment? … Within the office-based care setting, coaches are valuable team members who help guide the practice and … It may also lead to answers that point to issues with the broader culture of the office and concerns … Coaches should be members of each specific team in the office.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=15
March 19, 2024 - Coordination of care
P-CR10
Patient needed help from personal doctor's office … Coordination of care
P-CR11
Patient got help from personal doctor's office … Health Plan
Access
AC5
Child needed care from doctor's office … or clinic after regular office hours
Child
Health Plan
Access … AC6
Child got needed care from doctor's office or clinic after regular office hours
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=20&search_api_fulltext=&sort=asc
Interpreter services
P-IN3
Interpreter at child's personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … P-IN5
Patient used friend or family member as interpreter at personal doctor's office … P-IN5
Respondent used friend or family member as interpreter at child's personal doctor's office … P-IN6
Respondent used child younger than 18 as interpreter at child's personal doctor's office