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81. CAHPS Surgical Care Survey Measures | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
    April 01, 2018 - Q10        During your office visits before your surgery, did this surgeon spend enough time with you … Q12        During your office visits before your surgery, did this surgeon show respect for what you … Information To Help You Recover From Surgery Q26        Did anyone in this surgeon's office explain … Q28        Did anyone in this surgeon's office give you easy to understand instructions about what to … and receptionists at this surgeon's office as helpful as you thought they should be?

82. Improving Your Laboratory Testing Process | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/hai/tools/ambulatory-care/lab-testing-toolkit.html
    January 01, 2018 - The tools in this step-by-step guide can increase the reliability of the testing process in your office … This step-by-step guide can help you increase the reliability of the testing process in your office. … The tools will help you examine how tests are managed in your office, from the moment tests are ordered … Use of the Guide This guide (PDF, 4.48 MB) tells you how to: Assess your office testing process, … guide to improve the usability, practicality, and usefulness of a 2013 AHRQ toolkit, Improving Your Office

83. SITUATION MONITORING
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro-ig.pptx
    January 20, 2006 - SITUATION MONITORING for OFFICE-BASED CARE Introduction ® TeamSTEPPS | Office-Based … TeamSTEPPS for Office-Based Care tailors to the office-based setting the evidence base and many lessons … OFFICE-BASED CARE ENVIRONMENT SAY: This picture represents a moment in the life of the office-based … The general public experiences the office from the perspective of one patient at a time, while office-based … TeamSTEPPS | Office-Based Care Introduction Slide ‹#› ‹#› OFFICE-BASED CARE ENVIRONMENT SAY: On

84. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
    September 01, 2015 - There is no report in the chart; I will have her office fax over the report ." … I'll have her office fax over the report ." … Return to Contents Mutual Support Exercise Say: Take a few minutes and think about your office … Return to Contents Front Office Scenario Say: Now let's look at the following scenario and see … how mutual support can be demonstrated in the nonclinical aspects of the office team.

85. Situation Monitoring | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/teamstepps/officebasedcare/4_situation_monitoring_good/index.html
    February 01, 2017 - Home TeamSTEPPS® Curriculum Materials TeamSTEPPS® for Office-Based … Proficiency TeamSTEPPS® Dental Module TeamSTEPPS® Long-Term Care Version TeamSTEPPS® for Office-Based … TeamSTEPPS® Webinars Situation Monitoring Good Teamwork in the Medical Office … Situation Monitoring in Office-Based Care (Good Teamwork) [2 min 26 sec] YouTube embedded video: https

86. Mutual Support | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/teamstepps/officebasedcare/3_mutual_support_good/index.html
    February 01, 2017 - Home TeamSTEPPS® Curriculum Materials TeamSTEPPS® for Office-Based … Proficiency TeamSTEPPS® Dental Module TeamSTEPPS® Long-Term Care Version TeamSTEPPS® for Office-Based … TeamSTEPPS® Webinars Mutual Support Good Teamwork in the Medical Office … Mutual Support in Office-Based Care (Good Teamwork) [4 min 10 sec] YouTube embedded video: https:/

87. Leadership | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/teamstepps/officebasedcare/2_leadership_good/index.html
    February 01, 2017 - Home TeamSTEPPS® Curriculum Materials TeamSTEPPS® for Office-Based … Proficiency TeamSTEPPS® Dental Module TeamSTEPPS® Long-Term Care Version TeamSTEPPS® for Office-Based … Base TeamSTEPPS® Webinars Leadership Good Teamwork in the Medical Office … Leadership in Office-Based Care (Good Teamwork) [3 min 49 sec] YouTube embedded video: https://www.youtube-nocookie.com

88. PowerPoint Presentation
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
    January 20, 2006 - PowerPoint Presentation for Office-Based Care Team Structure TEAMSTEPPS 05.2 Mod 1 05.2 … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 3 Teamwork & the Care Team The Care … Care 4 Example of Poorly Functioning Medical Office Team Let’s watch four different care teams … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 5 What Breakdowns Did You See? … Are these situations that you could see happening at your office?

89. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - surveys – Houses the survey data and patient comments – Provides reports to ACN Patient Experience Office … What do you like best about our office? 2. What do you like least about our office? 3. … Yes CU/AIM 1472835723 The office was very hot. Just a small fan. 1/12/2018 Int. Med. … No CU/AIM 1472835723 The office was very clean, and everything looks perfectly in order. 1/12/2018 … What do you like best about our office? What did you like lease about our office?

90. Lesson 4: Summary: Putting It All Together
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
    March 07, 2019 - Lesson 4: Summary: Putting It All Together Module 7: Summary: Putting It All Together Office-Based Care … Online Course Welcome to Welcome to the TeamSTEPPS for Office-Based Care Online Course. … Which communication tools make sense and could work in your office? … She is not a Practice Facilitator herself, but she is the office champion. … She herself is not a Practice Facilitator, but she is the office champion.

91. PowerPoint Presentation
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
    January 20, 2006 - PowerPoint Presentation for Office-Based Care Situation Monitoring TEAMSTEPPS 05.2 Mod … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Cross-Monitoring A process of ongoing … Office Let’s watch the second office team demonstrate proper situation monitoring. … about your daily office routine. … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 7 Front Office Scenario Susan was

92. Slide 1
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
    January 01, 2006 - Slide 1 for Office-Based Care Leading Teams TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 10 Leadership in the Medical Office … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 11 Reflect and Apply to Your Office … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 12 Front Office Scenario Jack, an … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 13 Leadership BARRIERS Hierarchical

93. Slide 1
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
    January 20, 2006 - Slide 1 TeamSTEPPS for Office-Based Care Change Management TEAMSTEPPS 05.2 Mod 1 05.2 … Step 3: Prioritize best practices (10 minutes) ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … Care John Kotter 8 Steps of Change ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Empower Others To Act Provide … Care TeamSTEPPS Change Model ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care

94. Practice Facilitator Agenda - Lesson 1: Teamwork and Communication (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson1.pdf
    November 30, 2015 - Practice Facilitator Agenda - Lesson 1: Teamwork and Communication TeamSTEPPS ® for Office-Based Care … TeamSTEPPS for Office-Based Care Lesson 1: Practice Facilitator Agenda Practice Facilitator Agenda … Primary Care Office Environment Discussion  How does your team describe the primary care office environment …  What does your team describe as a typical day at the office? …  Are any of the situations observed in the video situations that could happen in your office?

95. 1b.3_ICD_and_CPT_Codes_508 (xls file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/ICD-and-CPT-codes.xlsx
    January 01, 2018 - Office/Ambulatory Visits CPT 99201 Office outpatient new 10 minutes Office/Ambulatory Visits CPT 99202 … Office outpatient new 20 minutes Office/Ambulatory Visits CPT 99203 Office outpatient new 30 minutes … Office outpatient new 60 minutes Office/Ambulatory Visits CPT 99211 Office outpatient visit 5 minutes … Office/Ambulatory Visits CPT 99212 Office outpatient visit 10 minutes Office/Ambulatory Visits CPT … 99213 Office outpatient visit 15 minutes Office/Ambulatory Visits CPT 99214 Office outpatient visit

96. FECC Surveys (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
    March 09, 2018 - Who in the main provider’s office helped you? … or receptionist in the main provider’s office  A care coordinator in the main provider’s office … ’s office  Someone else in the main provider’s office 1 … receptionist in the main provider’s office  A care coordinator in the main provider’s office  A … office  Someone else in the main provider’s office 5a.

97. FileNewTemplate
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
    March 07, 2019 - Name of targeted office area: Size of office area: Number of staff within office area: Physicians: Nurses … : Other: Key Actions: Describe the targeted office area: Office area name Size in terms of number of … Key Actions: Review office performance and safety data Incident reports AHRQ Medical Office Survey on … And these could be other parts of the office or areas of the office that interface directly with the … Can you do your training session before the office opens or after the office opens?

98. SOPS Announcements | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/sops/news.html
    March 01, 2024 - Database Report (February 2024) Results from AHRQ’s 2024 SOPS ® Medical Office Survey User Database … AHRQ Post-Webcast Materials for “SOPS ® Medical Office Survey—What You Need to Know” (July 2023) … This webcast provided information on AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Medical Office … Select to access a recording of the webcast and presentation slides . 2022 SOPS Medical Office … Database Report (March 2022) The AHRQ SOPS Medical Office Survey on Patient Safety Culture User

99. TeamSTEPPS for Office-Based Care: Change Management | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt.html
    September 01, 2015 - Course Research/Evidence Base TeamSTEPPS® Webinars TeamSTEPPS for Office-Based … Care: Change Management Classroom Slides Contents Slide 1: TeamSTEPPS for Office-Based Care … Slide 17: Change Management Models Slide 18: Roadmap to a Culture of Safety Slide 1: TeamSTEPPS for Office-Based … Care: Change Management TeamSTEPPS for Office-Based Care Change Management Return to Contents … September 2015 Page originally created September 2015 Internet Citation: TeamSTEPPS for Office-Based

100. Section 2, Table 1, Technical Specifications and Scoring for Caregiver Survey (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
     March 09, 2018 - Q2=1 (Child visited more than one Q3 (Someone in MP’s office doctor’s office or used more than helped … 12 months) doctors/providers) Q2=1 (Child visited more than one Q6 (Knew how to contact doctor’s office … or used more than one kind of health care service in last 12 months), Q3=1 (Someone in MP’s office … or used more than one kind of health care service in last 12 months), Q3=1 (Someone in MP’s office … MESSAGING Q2=1 (Child visited more than one doctor’s office or used more than one kind of health