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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
April 29, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Intro
1
1
Using the … Agency for Healthcare
Research and Quality (AHRQ)
Medical Office Survey on
Patient Safety Culture … Hospital Survey on Patient Safety Culture
• Nursing Home Survey on Patient Safety Culture
• Medical Office … ORPRN)
• Naomi Dyer, Senior Study Director at Westat
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4
Agenda
• Development of the AHRQ Medical Office … Survey on Patient Safety Culture
o Naomi Dyer
• Medical Office SOPS Comparative Database
o Joann Sorra
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module10.pptx
March 07, 2019 - Care
TeamSTEPPS for Office-Based Care Knowledge Test
Team Performance Observation Tool for Office-Based … for Office-Based Care knowledge test, the Team Performance Observation Tool for office-based care, or … Perceptions Questionnaire (or T-TPQ) for office-based care, and the AHRQ Medical Office Survey on Patient … Care
Teamwork Perceptions Questionnaire
(T-TPQ) for Office-Based Care
AHRQ Medical Office Survey on … prior to the office opening and debriefs after the office closes each day to ensure that the patient
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
January 20, 2006 - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) for Office-Based Care
TeamSTEPPS for Office-Based … Questionnaire
(T-TPQ) for Office-Based Care
Behavior
Team Performance Observation Tool for Office-Based … Care
TeamSTEPPS Teamwork Perceptions Questionnaire
(T-TPQ) for Office-Based Care
AHRQ Medical Office … Observation Tool for Office-Based Care
Teamwork Perceptions Questionnaire (T-TPQ) for Office-Based Care … /index.html
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Medical Office Survey
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www.monahrq.ahrq.gov/teamstepps/officebasedcare/bad_combination/index.html
February 01, 2017 - Research/Evidence Base
TeamSTEPPS® Webinars
Poor Teamwork in the Medical Office … Poor Teamwork in the Medical Office [11 min 57 sec]
YouTube embedded video: https://www.youtube-nocookie.com … Page originally created October 2015
Internet Citation: Poor Teamwork in the Medical Office
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
March 07, 2019 - FileNewTemplate
Module 2: Team Structure
Office-Based Care Online Course
Welcome to
Welcome to … the TeamSTEPPS for Office-Based Care Online Course. … Team Structure
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4
Is your office structured for success? … that facilitate the day-to-day operations of the medical office. … This illustration lists some of the challenges faced by the office-based team.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt-ig.pptx
January 20, 2006 - SITUATION MONITORING
for
OFFICE-BASED CARE
Measurement
®
TeamSTEPPS | Office-Based Care … for Office-Based Care Knowledge Test (Knowledge), Team Performance Observation Tool for Office-Based … Questionnaire (T-TPQ) for Office-Based Care (Skills), and the AHRQ Medical Office Survey on Patient … TeamSTEPPS | Office-Based Care
Slide ‹#›
Measurement
LEARNING: TEAMSTEPPS FOR OFFICE-BASED CARE … the office opening and after the office closes each day to ensure that patient followups improve.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Summary: Putting It All Together
TEAMSTEPPS 05.2 … care setting
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
TeamSTEPPS Core … Provides a service to office-based care settings by trained individual(s)
Uses a range of approaches … Generalists trained in office-based care improvement
Competencies in many areas:
Quality improvement … the video to see the beginning of a TeamSTEPPS journey at one office
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Implementation Planning
TEAMSTEPPS 05.2
Mod 1 … Care
Describe the Targeted Office
Name of targeted office area:
Size of office area:
Number of staff … within office area:
Physicians:
Nurses:
Other:
Key Actions:
Describe the targeted office area
Office … Key Actions:
Review office performance and safety data
Incident reports
AHRQ Medical Office Survey on … Patient Safety Culture
Office process and outcome measures
Review RCAs and/or FMEAs
Ask office staff
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www.monahrq.ahrq.gov/teamstepps/officebasedcare/module8/office_teach-ig.html
September 01, 2015 - Say: :
We’ll now see how to introduce a 100-level solution to address the problem at hand in the office … Do you think that you’d consider these to be 100-level skills in your office environment? … Within the office-based care setting, coaches are valuable team members who help guide the practice and … It may also lead to answers that point to issues with the broader culture of the office and concerns … Coaches should be members of each specific team in the office.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro.pptx
January 01, 2010 - Care
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Office Environment
Do your patients have any idea how chaotic the office really is? … If you could describe the office in one word, what would it be? … If your patients could describe the office in one word, what would it be? … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Office Environment
On the surface … Care
9
Why Does Teamwork Matter in Office-Based Care?
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www.monahrq.ahrq.gov/teamstepps/primarycare/index.html
February 01, 2015 - Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … TeamSTEPPS adapts the core concepts of the TeamSTEPPS program to reflect the environment of primary care office-based … This Training ( PDF Version [ - 37.5 KB] )
Objectives of TeamSTEPPS Training for Primary Care Office-Based … 43.66 KB] )
Sample Agenda ( PDF Version [ - 29.7 KB] )
Thinking about Your Primary Care Office-Based … 33.85 KB] )
Creating A Handoff Checklist ( PDF Version [ - 35.67 KB] )
Slide Presentations
Office-Based
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/mowebinar_2014transcript.pdf
January 01, 2014 - And then we have an average of 29 completed surveys
per medical office. … So each of our medical office composites contains up to three or four items. … patient loads and the office work pace is not hectic. … And what we provide are statistics from the CHS Medical Office. … We placed it on the
SharePoint site, so that the office Champions or the office leaders can print those
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/video-debrief1.pdf
November 30, 2015 - Team STEPPS for Office-Based Care - Practice Facilitator Debrief Worksheet : Video 1: Team Structure … and Communication
TeamSTEPPS for Office-Based Care Video 1 Debrief Worksheet
Practice Facilitator … Debrief
Team STEPPS for Office-Based Care
Practice Facilitator Debrief Worksheet
Video 1: Team … Additional Notes
Team STEPPS for Office-Based Care
Practice Facilitator Debrief Worksheet
Video
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www.monahrq.ahrq.gov/teamstepps/officebasedcare/handouts/knowledge.html
December 01, 2015 - A patient comes into the office for a wellness visit, and Dr. … The _____ is always at the center of the office-based team.
Physician.
Practice Facilitator. … When should an office determine its readiness to undertake a TeamSTEPPS initiative? … TeamSTEPPS for Office-Based Care Knowledge Assessment—Answer Key
The table below presents the best … answer to each question and links each question to information in the TeamSTEPPS for Office-Based Care
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www.monahrq.ahrq.gov/sops/about/faq/index.html
June 01, 2022 - What is considered a medical office? … A medical office could be located in a building containing multiple medical offices, but each office … Can any size medical office conduct the SOPS Medical Office Survey? … Office Database. … Medical Office Survey .
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - PowerPoint Presentation
for
Office-Based Care
Communication
TEAMSTEPPS 05.2
Mod 1 05.2 … Office
Let’s watch this office demonstrate proper team communication … your office team:
What do you think are the opportunities to improve communication in your office? … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
14
Front Office Scenario
For some … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
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Discussion: Front Office
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teamattitude.pdf
December 09, 2015 - TeamSTEPPS® for Office-Based Care - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ)
TeamSTEPPS … ® for Office-Based Care
TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ)
The purpose of this survey … - 1
TeamSTEPPS® for Office-Based Care
Strongly Agree
Agree
Neutral
Disagree
Strongly … - 2
TeamSTEPPS® for Office-Based Care
Strongly Agree
Agree
Neutral
Disagree
Strongly … TeamSTEPPS for Office-Based Care TeamSTEPPS Teamwork Attitudes Questionnaire - 3
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www.monahrq.ahrq.gov/teamstepps/officebasedcare/handouts/courseeval.html
December 01, 2015 - Home
TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® for Office-Based … Review the role of the Practice Facilitator and the change team in introducing TeamSTEPPS in an office-based … Describe the AHRQ Medical Office Survey on Patient Safety Culture
1
2
3
5. … Describe the steps involved in implementing TeamSTEPPS in an office-based setting
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2
3
2. … Comments:
Return to TeamSTEPPS for Office-Based Care Measurement Tools
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Teaching and Coaching
TEAMSTEPPS 05.2
Mod 1 05.2 … Care
4
Example: An Issue of Time
Office-based care teams often face long hours made longer by lapses … Care
15
Coaching Competencies
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
21
Possible answer:
I saw that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
26
Possible answer:
I saw that
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - PowerPoint Presentation
for
Office-Based Care
Mutual Support
TEAMSTEPPS 05.2
Mod 1 05.2 … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Task Assistance
Team members … I’ll have her office fax over the report.” … Medical Office
Let’s watch the third office demonstrate proper team mutual support … Office
Ask yourself:
Was mutual support demonstrated in this video?