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www.monahrq.ahrq.gov/teamstepps/officebasedcare/impworkbook.html
December 01, 2015 - Course
Research/Evidence Base
TeamSTEPPS® Webinars
TeamSTEPPS for Office-Based …
Notes:
Return to Contents Return to TeamSTEPPS for Office-Based … December 2015
Page originally created November 2015
Internet Citation: TeamSTEPPS for Office-Based
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/video-debrief2.pdf
November 30, 2015 - Teams and Situation Monitoring : Video 2: Leading Teams and Situation Monitoring
TeamSTEPPS for Office-Based … Care Video 2 Debrief Worksheet
Practice Facilitator
Debrief
Team STEPPS for Office-Based Care … experience(s) as well as their
suggestion for how to effectively use huddles and briefs in the primary care office … Additional Notes
Team STEPPS for Office-Based Care
Practice Facilitator Debrief Worksheet
Video
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www.monahrq.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - needed
Q10 Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history
Q17 Someone from provider's office … with patient to give results of blood test, x-ray, or other test
Q20 Someone from provider's office … talked about all prescription medications being taken
Helpful, Courteous, and Respectful Office Staff
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - In the last 6 months, did you contact this
provider’s office to get an appointment for
your child for … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care your … during regular office
hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often … In the last 6 months, how often were clerks
and receptionists at this provider’s office as
helpful
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Did you need instructions from this
provider’s office about how to use video for
this visit? … Did this provider’s office give you all the
instructions you needed to use video for this
visit? … Did someone from this provider’s office
follow up to give you those results?
1 Yes
2 No
21. … Thinking about your most recent visit, did
you talk to staff from this provider’s office? … Thinking about your most recent visit, was
the staff from this provider’s office as
helpful as you
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www.monahrq.ahrq.gov/news/newsroom/case-studies/202303.html
October 01, 2023 - Case Studies
October 2023
The University of Georgia Health Center (UHC) used AHRQ’s Medical Office … More than 130 UHC employees participated in the 2021 Medical Office SOPS survey, 58 percent of whom had … They answered a variety of survey questions, including access to care, communications, office processes
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
March 27, 2023 - Employees may and should report allegations of
discrimination to HRSA’s Office of Civil Rights, Diversity … their immediate
supervisor, another management official, and/or the HHS Employee and Labor Relations Office … (CFR), Part 1614, employees who wish to go file an EEO complaint must
report allegations to HRSA’s Office … Supervisors are encouraged to seek guidance from HRSA’s Office of Civil Rights, Diversity, and
Inclusion … Training
HRSA’s Office of Civil Rights, Diversity, and Inclusion provides mandatory EEO compliance
-
www.monahrq.ahrq.gov/policy/foia/foiafy10.html
November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201
Phone: 202-619-2541
Office of Public Health and Science (OPHS)
Freedom of … Department of Health and Human Services
OPDIVs—Operating Divisions of HHS
OS—Office of the Secretary … , HHS
OASPA—Office of the Assistant Secretary for Public Affairs, HHS
AoA—Administration on Aging
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www.monahrq.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.
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www.monahrq.ahrq.gov/sops/international/index.html
September 01, 2023 - SOPS Translation Information
Hospital SOPS Version 2.0 Translation Information
Medical Office … In
Number of Languages Translated Into
Hospital 1.0
99
43
Hospital 2.0
62
35
Medical Office … Supplemental Item Set
3
4
Hospital Value and Efficiency Supplemental Item Set
5
5
Medical Office … Translators of the Nursing Home Survey on Patient Safety Culture
Information for Translators of the Medical Office
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
March 07, 2019 - FileNewTemplate
Module 4: Leading Teams
Office-Based Care Online Course
Welcome to
Welcome to the … TeamSTEPPS for Office-Based Care Online Course. … You can also visit the AHRQ TeamSTEPPS website to access the entire TeamSTEPPS for Office-Based Care … And apply the tools for leading teams specific to office-based care. … And apply the tools for leading teams specific to office-based care.
18
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - respondents to tell a clear and
comprehensive story about their experience with a
provider and his/her office … are the most important things that you look for in a healthcare
provider and the staff in his or her office … about the things that are most important to you, how do
your provider and the staff in his or her office … gone well in your experiences
in the last 3 months with your provider and the staff in his or her office … like to focus on any experiences in the last 3 months with your
provider and the staff in his or her office
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www.monahrq.ahrq.gov/teamstepps/officebasedcare/videos/begin-ts-journey.html
October 01, 2021 - Evidence Base
TeamSTEPPS® Webinars
Beginning the TS Journey
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.monahrq.ahrq.gov/teamstepps/officebasedcare/videos/dive-deeper.html
October 01, 2021 - Research/Evidence Base
TeamSTEPPS® Webinars
How To Dive Deeper
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.monahrq.ahrq.gov/teamstepps/officebasedcare/videos/coach-moment.html
October 01, 2021 - Research/Evidence Base
TeamSTEPPS® Webinars
Coaching in the Moment
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.monahrq.ahrq.gov/teamstepps/officebasedcare/videos/common-issue.html
October 01, 2021 - TeamSTEPPS® Webinars
Having an Important Discussion on a Common Issue
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.monahrq.ahrq.gov/teamstepps/officebasedcare/videos/issue-of-time.html
October 01, 2021 - Research/Evidence Base
TeamSTEPPS® Webinars
An Issue of Time
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.monahrq.ahrq.gov/teamstepps/officebasedcare/videos/desc-script.html
October 01, 2021 - Evidence Base
TeamSTEPPS® Webinars
How To Coach the DESC Script
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.monahrq.ahrq.gov/sops/surveys/hospital/supplemental-items/value-efficiency.html
August 01, 2023 - in this section
SOPS®
About SOPS
SOPS Surveys
Hospital
Medical Office … IT Patient Safety
Hospital Value and Efficiency
Hospital Workplace Safety
Medical Office … Diagnostic Safety
Medical Office Value and Efficiency
Nursing Home Workplace Safety … More information on the SOPS Value and Efficiency Supplemental Item Set for the Medical Office Survey
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
July 22, 2021 - Institutes of Health/Clinical Center
NIH/NCI National Institutes of Health/National Cancer Institute
ONC Office … of the National Coordinator for Health Information Technology
OASH Office of the Assistant Secretary … • Division of Patient Safety: IHS launched a new headquarters-level
Office of Quality in January … 2019, and a component of this new
Office is the Division of Patient Safety and Clinical Risk
Management