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  1. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
    August 01, 2010 - Courteous and Helpful Office Staff Helpful, Courteous, and Respectful Office Staff Courteous … and Helpful Office Staff (12-month version): The survey asked patients how often office staff were … Office staff The following labels were tested: • Courteous and Helpful Office Staff (rounds 1–3) … • Professional Office Staff (rounds 1–2) • Was the Office Staff Helpful, Courteous, and Respectful … (round 1) • Helpful, Courteous, and Respectful Office Staff (rounds 2–3) • Helpful Office Staff (
  2. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/handouts/teamattitudes.html
    December 01, 2015 - Home TeamSTEPPS® Curriculum Materials TeamSTEPPS® for Office-Based … Proficiency TeamSTEPPS® Dental Module TeamSTEPPS® Long-Term Care Version TeamSTEPPS® for Office-Based … TeamSTEPPS® Webinars Teamwork Attitudes Questionnaire (T-TAQ) TeamSTEPPS® for Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Tools Page last
  3. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sfstrategies.pdf
    August 01, 2015 - Office Systems Inventory to Improve Asthma Care and Treatment in Primary Care Practices Practice name … Pellegrino, MS; Keith Robinson, MD; Stanley Weinberger, MD; Kelly Cowan, MD; University of Vermont. 23 Office … Collborative, the following are strategies that healthcare professionals and practices can use to improve office
  4. www.healthcare411.ahrq.gov/pqmp/implementation-qi/toolkit/asthma/qi-strategies.html
    July 01, 2021 - al. examined the effects of a one-year QI collaborative for primary care clinicians that focused on office … that was adapted, refer to the article entitled “ A primary care learning collaborative to improve office … Between meetings, clinicians conducted observations of office systems. … Differences in practice patterns between office personnel were identified as central to either wasteful … The improvement team integrated hypotheses, data, and office systems into meaningful process measures
  5. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA205-Materials_II.pdf
    August 27, 2014 - Performed: Face-to-Face Interaction" Union of: "Encounter, Performed: Preventive Care - Established Office … v4_Artifacts/DSFmeasure3_v4_HumanReadable.html#toc "Encounter, Performed: Preventive Care- Initial Office … Performed: Face-to-Face Interaction" Union of: "Encounter, Performed: Preventive Care - Established Office … Performed: Face-to-Face Interaction" Union of: "Encounter, Performed: Preventive Care - Established Office … )" "Encounter, Performed: Preventive Care- Initial Office Visit, 0 to 17" using "Preventive Care- Initial
  6. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/handouts/obstool.html
    December 01, 2015 - Home TeamSTEPPS® Curriculum Materials TeamSTEPPS® for Office-Based … Proficiency TeamSTEPPS® Dental Module TeamSTEPPS® Long-Term Care Version TeamSTEPPS® for Office-Based …   Overall Rating—Communication   Team Performance Rating   Return to TeamSTEPPS for Office-Based
  7. Coordination (pdf file)

    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - Almost 50 percent of patients who called during regular office hours reported that they didn’t always … An EHR is just a wonderful mechanism to facilitate those office space systems for getting test results … out to people, for standardizing office procedures, for bringing in information from other physicians … But even without an EHR, thinking about how to establish those office systems for facilitating care … It’s really sort of collecting those other data points from the folks who are working in the office and
  8. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-136-section-2-tables-1-3.pdf
    August 01, 2018 - Care Visits CAP-A: Codes to Identify Ambulatory or Preventive Care Visits Description CPT HCPCS Office … , 99420, 99429 G0438, G0439 AAP-A: Codes to Identify Preventive / Ambulatory Health Services Office
  9. www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
    March 01, 2023 - physician practices and medical groups because they address aspects of care that happen in the doctor's office … receiving timely care and information), communication between providers and patients, interactions with office … Communicate with Patients How Well Providers Communicate (9 & 12) How Well Providers Communicate Office … Staff Helpful, Courteous, and Respectful Office Staff Courteous and Helpful Office Staff (9 & 12 … ) Courteous and Helpful Office Staff Coordination of care Providers' Use of Information to Coordinate
  10. www.healthcare411.ahrq.gov/patient-safety/settings/ambulatory/index.html
    July 01, 2022 - Patient Safety and Quality Improvement can increase the reliability of the testing process in your office … Medical Office Survey of Patient Safety Culture is a staff-administered survey that helps medical offices … TeamSTEPPS ® for Office-Based Care is a core curriculum initially developed for use in hospitals and
  11. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - clear and comprehensive description of their experiences with their health care providers and medical office … are the most important things that you look for in a healthcare provider and the staff in his or her office … about the things that are most important to you, how do your provider and the staff in his or her office … gone well in your experiences in the last 6 months with your provider and the staff in his or her office … The CAHPS team does not currently recommend in-office administration of the CAHPS Clinician & Group
  12. www.healthcare411.ahrq.gov/cpi/centers/oerep/fchesley-bio.html
    November 01, 2022 - Director, Office of Extramural Research, Education, and Priority Populations (OEREP) and Director, Offices … Serves as the AHRQ Regulatory Policy Office.
  13. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA204-Materials_II.pdf
    August 27, 2014 - Performed: Face-to-Face Interaction" Union of: "Encounter, Performed: Preventive Care - Established Office … Performed: Face-to-Face Interaction" Union of: "Encounter, Performed: Preventive Care - Established Office … Performed: Face-to-Face Interaction" Union of: "Encounter, Performed: Preventive Care - Established Office … Set (2.16.840.1.113883.3.464.1003.101.12.1048)" "Encounter, Performed: Preventive Care - Established Office … )" "Encounter, Performed: Preventive Care- Initial Office Visit, 0 to 17" using "Preventive Care- Initial
  14. www.healthcare411.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.html
    May 01, 2013 - Approaches to the care of CSHCN at the practice are child rather than family-centered ; office needs … In addition to Level 1, standardized office communication methods are identified to the family by the … In addition to Level 3, office activities encourage individual requests for flexible access; access and … A designated care coordinator uses these tools and other standardized office processes which support … CCM involves explicit changes in the roles of providers and office staff aimed at improving: 1) Access
  15. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-6mon-post-intervention-sw.pdf
    April 03, 2017 - We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … (CHECK ALL THAT APPLY)  Medical assistant  Clinician (MD, DO, NP, PA)  Front office staff  Office … manager  Nurse  Back office staff  Other (please specify): __________________________________ 1 … who has good insights into the clinical operations of the practice, such as a lead clinician or an office … staff: Off Office manager: Off Nurse: Off Back office staff: Off Other please specify: Off Clinicians
  16. www.healthcare411.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - Diagnostic Safety Supplemental Items for the Surveys on Patient Safety Culture (SOPS) Medical Office … These supplemental items are designed to be used in conjunction with the core SOPS Medical Office Survey … The tools help examine how tests are managed in the office, from the moment tests are ordered until the
  17. www.healthcare411.ahrq.gov/news/newsroom/press-releases/guiding-principles.html
    December 01, 2023 - Health and Health Disparities at the National Institutes of Health (NIH) in partnership with the HHS Office … of Minority Health and the Office of the National Coordinator for Health Information Technology, to … Contact:  AHRQ Office of Communications Email:   media@ahrq.hhs.gov Page
  18. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
    August 06, 2018 - the organizational culture supports patient safety Hospital (2004) Nursing Home (2008) Medical Office … Hospitals 382,834 respondents Nursing Home 209 Nursing homes 12,395 respondents Medical Office
  19. www.healthcare411.ahrq.gov/policymakers/chipra/cpcf-form11.html
    December 01, 2013 - Pediatric Quality Measures Program (PQMP) Candidate Measure Submission Form (CPCF) was approved by the Office … Health IT Standards Are the data elements in this measure supported explicitly by the Office of the National
  20. www.healthcare411.ahrq.gov/sites/default/files/publications/files/pcwork1.pdf
    October 01, 2011 - Of the nearly 956 million visits that Americans made to office-based physicians in 2008, 51.3% were … to primary care physicians.1 Visits to office-based physicians, non-primary care vs. primary care and

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