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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
March 27, 2023 - Employees may and should report allegations of
discrimination to HRSA’s Office of Civil Rights, Diversity … their immediate
supervisor, another management official, and/or the HHS Employee and Labor Relations Office … (CFR), Part 1614, employees who wish to go file an EEO complaint must
report allegations to HRSA’s Office … Supervisors are encouraged to seek guidance from HRSA’s Office of Civil Rights, Diversity, and
Inclusion … Training
HRSA’s Office of Civil Rights, Diversity, and Inclusion provides mandatory EEO compliance
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www.healthcare411.ahrq.gov/policy/foia/foiafy10.html
November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201
Phone: 202-619-2541
Office of Public Health and Science (OPHS)
Freedom of … Department of Health and Human Services
OPDIVs—Operating Divisions of HHS
OS—Office of the Secretary … , HHS
OASPA—Office of the Assistant Secretary for Public Affairs, HHS
AoA—Administration on Aging
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www.healthcare411.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.
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www.healthcare411.ahrq.gov/sops/international/index.html
September 01, 2023 - SOPS Translation Information
Hospital SOPS Version 2.0 Translation Information
Medical Office … In
Number of Languages Translated Into
Hospital 1.0
99
43
Hospital 2.0
62
35
Medical Office … Supplemental Item Set
3
4
Hospital Value and Efficiency Supplemental Item Set
5
5
Medical Office … Translators of the Nursing Home Survey on Patient Safety Culture
Information for Translators of the Medical Office
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
March 07, 2019 - FileNewTemplate
Module 4: Leading Teams
Office-Based Care Online Course
Welcome to
Welcome to the … TeamSTEPPS for Office-Based Care Online Course. … You can also visit the AHRQ TeamSTEPPS website to access the entire TeamSTEPPS for Office-Based Care … And apply the tools for leading teams specific to office-based care. … And apply the tools for leading teams specific to office-based care.
18
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - respondents to tell a clear and
comprehensive story about their experience with a
provider and his/her office … are the most important things that you look for in a healthcare
provider and the staff in his or her office … about the things that are most important to you, how do
your provider and the staff in his or her office … gone well in your experiences
in the last 3 months with your provider and the staff in his or her office … like to focus on any experiences in the last 3 months with your
provider and the staff in his or her office
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - the organizational culture supports patient
safety
Hospital
(2004)
Nursing
Home
(2008)
Medical
Office … AHRQ’s Medical Office Survey Helps Colorado Hospital Provide Better Care:
https://www.ahrq.gov/news/ … the end of the SOPS surveys
19
20
Value and Efficiency Supplemental Items
(Hospital & Medical Office … items)
5 Overall EHR System Rating (1 item)
22
Diagnostic Safety Supplemental
Items (Medical Office … processes and sources of error in diagnosis
23
Diagnostic Safety Supplemental
Items (Medical Office
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www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/coach-moment.html
October 01, 2021 - Research/Evidence Base
TeamSTEPPS® Webinars
Coaching in the Moment
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/issue-of-time.html
October 01, 2021 - Research/Evidence Base
TeamSTEPPS® Webinars
An Issue of Time
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
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www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/begin-ts-journey.html
October 01, 2021 - Evidence Base
TeamSTEPPS® Webinars
Beginning the TS Journey
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/common-issue.html
October 01, 2021 - TeamSTEPPS® Webinars
Having an Important Discussion on a Common Issue
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/dive-deeper.html
October 01, 2021 - Research/Evidence Base
TeamSTEPPS® Webinars
How To Dive Deeper
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/desc-script.html
October 01, 2021 - Evidence Base
TeamSTEPPS® Webinars
How To Coach the DESC Script
The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
-
www.healthcare411.ahrq.gov/sops/surveys/hospital/supplemental-items/value-efficiency.html
August 01, 2023 - in this section
SOPS®
About SOPS
SOPS Surveys
Hospital
Medical Office … IT Patient Safety
Hospital Value and Efficiency
Hospital Workplace Safety
Medical Office … Diagnostic Safety
Medical Office Value and Efficiency
Nursing Home Workplace Safety … More information on the SOPS Value and Efficiency Supplemental Item Set for the Medical Office Survey
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
July 22, 2021 - Institutes of Health/Clinical Center
NIH/NCI National Institutes of Health/National Cancer Institute
ONC Office … of the National Coordinator for Health Information Technology
OASH Office of the Assistant Secretary … • Division of Patient Safety: IHS launched a new headquarters-level
Office of Quality in January … 2019, and a component of this new
Office is the Division of Patient Safety and Clinical Risk
Management
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
November 28, 2017 - Q4 Before your surgery, did anyone in this surgeon’s office give you easy to understand instructions … Q9 During your office visits before your surgery, did this surgeon listen carefully to you? … Q10 During your office visits before your surgery, did this surgeon spend enough time with you? … Q11 During your office visits before your surgery, did this surgeon encourage you to ask questions? … Q26 Did anyone in this surgeon’s office explain what to expect during your recovery period?
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - the most important things that you look for
in a healthcare provider and the staff in his or her
office … about the things that are most
important to you, how do your provider and the staff
in his or her office … gone
well in your experiences in the last 12 months with
your provider and the staff in his or her office … to focus on any experiences in the
last 12 months with your provider and the staff in his
or her office … most recent visit used phone or video, how was the visit better or worse than in-person care
at the office
-
www.healthcare411.ahrq.gov/sops/surveys/index.html
January 01, 2023 - in this section
SOPS®
About SOPS
SOPS Surveys
Hospital
Medical Office … Medical Office Survey .
Nursing Home Survey .
Community Pharmacy Survey . … The SOPS Hospital, Medical Office, and Nursing Home Surveys have the following supplemental item sets … SOPS Supplemental Item Set
SOPS Hospital Survey
SOPS Medical Office Survey
SOPS Nursing Home
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/thinking.pdf
December 03, 2015 - TeamSTEPPS Primary Care Participant Handout: Thinking About Your Primary Care Office-Based Team
I THINKING … Directions:: Take 2 or 3 minutes to respond to the torlowing questions about your own pimary care
office-based
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www.healthcare411.ahrq.gov/teamstepps/officebasedcare/handouts/readiness.html
December 01, 2015 - Care
Is your practice or medical office ready for TeamSTEPPS ® ? … Do you have buy-in of the practice's office manager/administrator regarding TeamSTEPPS implementation … ____ Yes ____ No
In the medical office setting, the full endorsement of the office manager/administrator … In many cases, the office manager/administrator is in a prime position to act as a key advocate for, … Return to TeamSTEPPS for Office-Based Care Measurement Tools
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