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  1. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
    March 27, 2023 - Employees may and should report allegations of discrimination to HRSA’s Office of Civil Rights, Diversity … their immediate supervisor, another management official, and/or the HHS Employee and Labor Relations Office … (CFR), Part 1614, employees who wish to go file an EEO complaint must report allegations to HRSA’s Office … Supervisors are encouraged to seek guidance from HRSA’s Office of Civil Rights, Diversity, and Inclusion … Training HRSA’s Office of Civil Rights, Diversity, and Inclusion provides mandatory EEO compliance
  2. www.healthcare411.ahrq.gov/policy/foia/foiafy10.html
    November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201 Phone: 202-619-2541 Office of Public Health and Science (OPHS) Freedom of … Department of Health and Human Services OPDIVs—Operating Divisions of HHS OS—Office of the Secretary … , HHS OASPA—Office of the Assistant Secretary for Public Affairs, HHS AoA—Administration on Aging
  3. www.healthcare411.ahrq.gov/patient-safety/settings/ambulatory/tools.html
    February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit  increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture  is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care  adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.
  4. www.healthcare411.ahrq.gov/sops/international/index.html
    September 01, 2023 - SOPS Translation Information Hospital SOPS Version 2.0 Translation Information Medical Office … In Number of Languages Translated Into Hospital 1.0 99 43 Hospital 2.0 62 35 Medical Office … Supplemental Item Set 3 4 Hospital Value and Efficiency Supplemental Item Set 5 5 Medical Office … Translators of the Nursing Home Survey on Patient Safety Culture Information for Translators of the Medical Office
  5. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
    March 07, 2019 - FileNewTemplate Module 4: Leading Teams Office-Based Care Online Course Welcome to Welcome to the … TeamSTEPPS for Office-Based Care Online Course. … You can also visit the AHRQ TeamSTEPPS website to access the entire TeamSTEPPS for Office-Based Care … And apply the tools for leading teams specific to office-based care. … And apply the tools for leading teams specific to office-based care. 18
  6. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
    October 29, 2018 - respondents to tell a clear and comprehensive story about their experience with a provider and his/her office … are the most important things that you look for in a healthcare provider and the staff in his or her office … about the things that are most important to you, how do your provider and the staff in his or her office … gone well in your experiences in the last 3 months with your provider and the staff in his or her office … like to focus on any experiences in the last 3 months with your provider and the staff in his or her office
  7. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
    January 01, 2018 - the organizational culture supports patient safety Hospital (2004) Nursing Home (2008) Medical Office … AHRQ’s Medical Office Survey Helps Colorado Hospital Provide Better Care: https://www.ahrq.gov/news/ … the end of the SOPS surveys 19 20 Value and Efficiency Supplemental Items (Hospital & Medical Office … items) 5 Overall EHR System Rating (1 item) 22 Diagnostic Safety Supplemental Items (Medical Office … processes and sources of error in diagnosis 23 Diagnostic Safety Supplemental Items (Medical Office
  8. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/coach-moment.html
    October 01, 2021 - Research/Evidence Base TeamSTEPPS® Webinars Coaching in the Moment The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
  9. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/issue-of-time.html
    October 01, 2021 - Research/Evidence Base TeamSTEPPS® Webinars An Issue of Time The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
  10. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/begin-ts-journey.html
    October 01, 2021 - Evidence Base TeamSTEPPS® Webinars Beginning the TS Journey The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
  11. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/common-issue.html
    October 01, 2021 - TeamSTEPPS® Webinars Having an Important Discussion on a Common Issue The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
  12. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/dive-deeper.html
    October 01, 2021 - Research/Evidence Base TeamSTEPPS® Webinars How To Dive Deeper The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
  13. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/videos/desc-script.html
    October 01, 2021 - Evidence Base TeamSTEPPS® Webinars How To Coach the DESC Script The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos
  14. www.healthcare411.ahrq.gov/sops/surveys/hospital/supplemental-items/value-efficiency.html
    August 01, 2023 - in this section SOPS® About SOPS SOPS Surveys Hospital Medical Office … IT Patient Safety Hospital Value and Efficiency Hospital Workplace Safety Medical Office … Diagnostic Safety Medical Office Value and Efficiency Nursing Home Workplace Safety … More information on the SOPS Value and Efficiency Supplemental Item Set for the Medical Office Survey
  15. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
    July 22, 2021 - Institutes of Health/Clinical Center NIH/NCI National Institutes of Health/National Cancer Institute ONC Office … of the National Coordinator for Health Information Technology OASH Office of the Assistant Secretary … • Division of Patient Safety: IHS launched a new headquarters-level Office of Quality in January … 2019, and a component of this new Office is the Division of Patient Safety and Clinical Risk Management
  16. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
    November 28, 2017 - Q4 Before your surgery, did anyone in this surgeon’s office give you easy to understand instructions … Q9 During your office visits before your surgery, did this surgeon listen carefully to you? … Q10 During your office visits before your surgery, did this surgeon spend enough time with you? … Q11 During your office visits before your surgery, did this surgeon encourage you to ask questions? … Q26 Did anyone in this surgeon’s office explain what to expect during your recovery period?
  17. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
    June 01, 2021 - the most important things that you look for in a healthcare provider and the staff in his or her office … about the things that are most important to you, how do your provider and the staff in his or her office … gone well in your experiences in the last 12 months with your provider and the staff in his or her office … to focus on any experiences in the last 12 months with your provider and the staff in his or her office … most recent visit used phone or video, how was the visit better or worse than in-person care at the office
  18. www.healthcare411.ahrq.gov/sops/surveys/index.html
    January 01, 2023 - in this section SOPS® About SOPS SOPS Surveys Hospital Medical Office … Medical Office Survey . Nursing Home Survey . Community Pharmacy Survey . … The SOPS Hospital, Medical Office, and Nursing Home Surveys have the following supplemental item sets … SOPS Supplemental Item Set SOPS Hospital Survey  SOPS Medical Office Survey  SOPS Nursing Home
  19. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/thinking.pdf
    December 03, 2015 - TeamSTEPPS Primary Care Participant Handout: Thinking About Your Primary Care Office-Based Team I THINKING … Directions:: Take 2 or 3 minutes to respond to the torlowing questions about your own pimary care office-based
  20. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/handouts/readiness.html
    December 01, 2015 - Care Is your practice or medical office ready for TeamSTEPPS ® ? … Do you have buy-in of the practice's office manager/administrator regarding TeamSTEPPS implementation … ____ Yes   ____ No In the medical office setting, the full endorsement of the office manager/administrator … In many cases, the office manager/administrator is in a prime position to act as a key advocate for, … Return to TeamSTEPPS for Office-Based Care Measurement Tools Page last

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