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www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/cg/index.html
April 01, 2016 - Patient contacted provider’s office after hours
AC6. … Patient needed care from provider’s office after regular office hours
AC8. … Patient got needed care from provider’s office after regular office hours
AC9. … Child needed care from provider’s office after regular office hours
AC8. … Child got needed care from provider’s office after regular office hours
AC9.
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www.cpsi.ahrq.gov/cpi/centers/oerep/index.html
January 01, 2021 - Home
About
Organization & Contacts
Offices and Centers
Office … Offices and Centers
AHRQ Organization Chart
AHRQ Key Contacts
Office … In order to carry out its mission, the Office of Extramural Research, Education and Priority Populations … Contact Information
Office of Extramural Research, Education and Priority Populations (OEREP)
Agency … Page last reviewed January 2021
Page originally created August 2012
Internet Citation: Office
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module10.pptx
March 07, 2019 - Care
TeamSTEPPS for Office-Based Care Knowledge Test
Team Performance Observation Tool for Office-Based … for Office-Based Care knowledge test, the Team Performance Observation Tool for office-based care, or … Perceptions Questionnaire (or T-TPQ) for office-based care, and the AHRQ Medical Office Survey on Patient … Care
Teamwork Perceptions Questionnaire
(T-TPQ) for Office-Based Care
AHRQ Medical Office Survey on … prior to the office opening and debriefs after the office closes each day to ensure that the patient
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www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-adult.html
December 01, 2018 - In the last 6 months, how often were you able to get the care you needed from this provider’s office … In the last 6 months, did you contact this provider’s office with a medical question after regular office … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did you need to visit this provider's office after regular office hours?
… after regular office hours?
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www.cpsi.ahrq.gov/teamstepps/primarycare/video/index.html
August 01, 2012 - Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … Instructional Videos (streaming)
Poor Teamwork
Poor Teamwork in the Primary Care Medical Office … (Flash® video, 3 min., 32 sec.; 39 MB)
Good Teamwork
Good Teamwork in the Primary Care Medical Office … Poor Teamwork
Poor Teamwork in the Primary Care Medical Office (Zip file, 275 MB)
Leadership (Zip … MB)
Communication (Zip file, 81 MB)
Good Teamwork
Good Teamwork in the Primary Care Medical Office
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
January 20, 2006 - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) for Office-Based Care
TeamSTEPPS for Office-Based … Questionnaire
(T-TPQ) for Office-Based Care
Behavior
Team Performance Observation Tool for Office-Based … Care
TeamSTEPPS Teamwork Perceptions Questionnaire
(T-TPQ) for Office-Based Care
AHRQ Medical Office … Observation Tool for Office-Based Care
Teamwork Perceptions Questionnaire (T-TPQ) for Office-Based Care … /index.html
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Medical Office Survey
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www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=6
April 29, 2024 - Group
Access
AC4
Child got needed care from provider's office … AC6
Respondent got answer to medical question as soon as needed when contacted provider's office … after regular office hours
Child
Clinician & Group
Access … AC8
Child got needed care from provider's office after regular office hours
Child … AC10
Respondent was informed about length of wait time at provider's office
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www.cpsi.ahrq.gov/teamstepps-program/resources/additional/index.html
September 01, 2023 - Good Teamwork in Office-Based Care
Good teamwork helps office staff get to the bottom of questions without … Leadership in Office-Based Care
Effective leadership can help a medical office resolve problems quickly … Mutual Support in Office-Based Care
Supporting medical office colleagues, even difficult ones, allows … Situation Monitoring in Office-Based Care
Responding to patients' changing situation in a timely manner … Use these TeamSTEPPs techniques to teach medical office staff how to intervene on behalf of patients
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/bad_combination/index.html
February 01, 2017 - Research/Evidence Base
TeamSTEPPS® Webinars
Poor Teamwork in the Medical Office … Poor Teamwork in the Medical Office [11 min 57 sec]
YouTube embedded video: https://www.youtube-nocookie.com … Page originally created October 2015
Internet Citation: Poor Teamwork in the Medical Office
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www.cpsi.ahrq.gov/teamstepps/primarycare/igpcobt.html
December 01, 2012 - Teamwork in the Primary Care Office .
Primary Care Office-Based Team Structure . … Obstacles Primary Care Office-Based Teams Face . … Watch a Primary Care Office-Based Team in Action .
Feedback On Video . … who facilitate the day-to-day operations of the medical office. … Materials:
Primary Care Office-Based Team video.
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www.cpsi.ahrq.gov/sops/surveys/supplemental-item-sets.html
December 01, 2022 - in this section
SOPS®
About SOPS
SOPS Surveys
Hospital
Medical Office … IT Patient Safety
Hospital Value and Efficiency
Hospital Workplace Safety
Medical Office … Diagnostic Safety
Medical Office Value and Efficiency
Nursing Home Workplace Safety … Medical Office Diagnostic Safety .
Medical Office Value and Efficiency . … If Medical Office Supplemental Item Set:
Added to the end of the Medical Office SOPS, after Section
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
March 07, 2019 - FileNewTemplate
Module 2: Team Structure
Office-Based Care Online Course
Welcome to
Welcome to … the TeamSTEPPS for Office-Based Care Online Course. … Team Structure
‹#›
4
Is your office structured for success? … that facilitate the day-to-day operations of the medical office. … This illustration lists some of the challenges faced by the office-based team.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt-ig.pptx
January 20, 2006 - SITUATION MONITORING
for
OFFICE-BASED CARE
Measurement
®
TeamSTEPPS | Office-Based Care … for Office-Based Care Knowledge Test (Knowledge), Team Performance Observation Tool for Office-Based … Questionnaire (T-TPQ) for Office-Based Care (Skills), and the AHRQ Medical Office Survey on Patient … TeamSTEPPS | Office-Based Care
Slide ‹#›
Measurement
LEARNING: TEAMSTEPPS FOR OFFICE-BASED CARE … the office opening and after the office closes each day to ensure that patient followups improve.
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www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
August 01, 2021 - In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how your child gets
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Summary: Putting It All Together
TEAMSTEPPS 05.2 … care setting
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
TeamSTEPPS Core … Provides a service to office-based care settings by trained individual(s)
Uses a range of approaches … Generalists trained in office-based care improvement
Competencies in many areas:
Quality improvement … the video to see the beginning of a TeamSTEPPS journey at one office
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Implementation Planning
TEAMSTEPPS 05.2
Mod 1 … Care
Describe the Targeted Office
Name of targeted office area:
Size of office area:
Number of staff … within office area:
Physicians:
Nurses:
Other:
Key Actions:
Describe the targeted office area
Office … Key Actions:
Review office performance and safety data
Incident reports
AHRQ Medical Office Survey on … Patient Safety Culture
Office process and outcome measures
Review RCAs and/or FMEAs
Ask office staff
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/module8/office_teach-ig.html
September 01, 2015 - Say: :
We’ll now see how to introduce a 100-level solution to address the problem at hand in the office … Do you think that you’d consider these to be 100-level skills in your office environment? … Within the office-based care setting, coaches are valuable team members who help guide the practice and … It may also lead to answers that point to issues with the broader culture of the office and concerns … Coaches should be members of each specific team in the office.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro.pptx
January 01, 2010 - Care
6
Office Environment
Do your patients have any idea how chaotic the office really is? … If you could describe the office in one word, what would it be? … If your patients could describe the office in one word, what would it be? … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Office Environment
On the surface … Care
9
Why Does Teamwork Matter in Office-Based Care?
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www.cpsi.ahrq.gov/teamstepps/primarycare/index.html
February 01, 2015 - Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … TeamSTEPPS adapts the core concepts of the TeamSTEPPS program to reflect the environment of primary care office-based … This Training ( PDF Version [ - 37.5 KB] )
Objectives of TeamSTEPPS Training for Primary Care Office-Based … 43.66 KB] )
Sample Agenda ( PDF Version [ - 29.7 KB] )
Thinking about Your Primary Care Office-Based … 33.85 KB] )
Creating A Handoff Checklist ( PDF Version [ - 35.67 KB] )
Slide Presentations
Office-Based
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/video-debrief1.pdf
November 30, 2015 - Team STEPPS for Office-Based Care - Practice Facilitator Debrief Worksheet : Video 1: Team Structure … and Communication
TeamSTEPPS for Office-Based Care Video 1 Debrief Worksheet
Practice Facilitator … Debrief
Team STEPPS for Office-Based Care
Practice Facilitator Debrief Worksheet
Video 1: Team … Additional Notes
Team STEPPS for Office-Based Care
Practice Facilitator Debrief Worksheet
Video