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101. Slide 1
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
     January 20, 2006 - Slide 1 TeamSTEPPS for Office-Based Care Change Management TEAMSTEPPS 05.2 Mod 1 05.2 … Step 3: Prioritize best practices (10 minutes) ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … Care John Kotter 8 Steps of Change ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Empower Others To Act Provide … Care TeamSTEPPS Change Model ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care

102. Practice Facilitator Agenda - Lesson 1: Teamwork and Communication (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson1.pdf
     November 30, 2015 - Practice Facilitator Agenda - Lesson 1: Teamwork and Communication TeamSTEPPS ® for Office-Based Care … TeamSTEPPS for Office-Based Care Lesson 1: Practice Facilitator Agenda Practice Facilitator Agenda … Primary Care Office Environment Discussion  How does your team describe the primary care office environment …  What does your team describe as a typical day at the office? …  Are any of the situations observed in the video situations that could happen in your office?

103. FileNewTemplate
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
     March 07, 2019 - Name of targeted office area: Size of office area: Number of staff within office area: Physicians: Nurses … : Other: Key Actions: Describe the targeted office area: Office area name Size in terms of number of … Key Actions: Review office performance and safety data Incident reports AHRQ Medical Office Survey on … And these could be other parts of the office or areas of the office that interface directly with the … Can you do your training session before the office opens or after the office opens?

104. SOPS Announcements | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/sops/news.html
     March 01, 2024 - Database Report (February 2024) Results from AHRQ’s 2024 SOPS ® Medical Office Survey User Database … AHRQ Post-Webcast Materials for “SOPS ® Medical Office Survey—What You Need to Know” (July 2023) … This webcast provided information on AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Medical Office … Select to access a recording of the webcast and presentation slides . 2022 SOPS Medical Office … Database Report (March 2022) The AHRQ SOPS Medical Office Survey on Patient Safety Culture User

105. TeamSTEPPS for Office-Based Care: Change Management | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt.html
     September 01, 2015 - Course Research/Evidence Base TeamSTEPPS® Webinars TeamSTEPPS for Office-Based … Care: Change Management Classroom Slides Contents Slide 1: TeamSTEPPS for Office-Based Care … Slide 17: Change Management Models Slide 18: Roadmap to a Culture of Safety Slide 1: TeamSTEPPS for Office-Based … Care: Change Management TeamSTEPPS for Office-Based Care Change Management Return to Contents … September 2015 Page originally created September 2015 Internet Citation: TeamSTEPPS for Office-Based

106. Offices and Centers | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cpi/centers/index.html
     September 01, 2023 - Office of the Director Robert Otto Valdez, Ph.D., M.H.S.A. … , M.S., Director Phone: (301) 427-1571 Fax: (301) 427-1341 Email: craig.umscheid@ahrq.hhs.gov Office … Holland, Director Phone: (301) 427-1364 Fax: (301) 427-1873 Email: howard.holland@ahrq.hhs.gov Office … M.D., Director Phone: (301) 427-1449 Fax: (301) 427-1562 Email: francis.chesley@ahrq.hhs.gov Office

107. COMMUNICATION
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
     January 01, 2008 - COMMUNICATION for OFFICE-BASED CARE Communication ® TeamSTEPPS | Primary Care Medical … Office-Based Care Teams Communication Slide INTRODUCTION SAY: Communication is the first of the … MODULE TIME: 30 minutes MATERIALS: Flipchart and markers Copies of Handouts Video of Office-Based … Slide ‹#› ‹#› TeamSTEPPS | Office-Based Care Communication IMPORTANCE OF COMMUNICATION SAY: The … Slide ‹#› ‹#› TeamSTEPPS | Office-Based Care Communication FRONT OFFICE SCENARIO SAY: Now let’s

108. Suppl-Access Items Cg-Cahps-Adult-Survey 2357-1A (doc file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
     March 11, 2016 - In the last 6 months, how often were you able to get the care you needed from this provider’s office … In the last 6 months, did you contact this provider’s office with a medical question after regular office … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did you need to visit this provider's office after regular office hours? … after regular office hours?

109. FileNewTemplate
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module1.pptx
     March 01, 2010 - TeamSTEPPS for Office-Based Care Online Course. … If you could describe the office in one word, what would it be? … The general public experiences the office from the perspective of one patient at a time, while office-based … The work of an office-based team does not follow a linear process. … If you could describe the medical office in one word, what would it be?

110. Improving Your Laboratory Testing Process Toolkit (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
     December 01, 2017 - Think about the testing process in your office. … the greatest risks in your office … “best” office system. … The leadership (e.g.,medical director, office manager, head nurse, or other leader) at this office demonstrates … All staff in this office work as a team. 4.

111. Practice Facilitator Agenda—Lesson 1 | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson1.html
     November 01, 2015 - Primary Care Office Environment Discussion How does your team describe the primary care office environment … What does your team describe as a typical day at the office? … What does your team think a patient’s typical visit to the primary care medical office is like? … Are any of the situations observed in the video situations that could happen in your office? … Return to TeamSTEPPS for Office-Based Care Online Course Page last reviewed

112. Suppl-Access Items Cg-Cahps-Child-Survey 2358-1A (doc file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
     March 11, 2016 - In the last 6 months, did you contact this provider’s office with a medical question about your child … after regular office hours? … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did your child need to visit this provider's office after regular office hours? … after regular office hours?

113. Organization & Contacts | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cpi/about/organization/index.html
     January 01, 2024 - Financing, Access and Cost Trends (CFACT) Center for Quality Improvement and Patient Safety (CQuIPS) Office … of the Director (OD) Office of Communications (OC) Office of Extramural Research, Education and … Priority Populations (OEREP) Office of Management Services (OMS) AHRQ Key Contacts Biographies:

114. CAHPS (doc file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
     March 11, 2016 - In the last 6 months, did you and someone from this provider’s office talk about the kinds of behaviors … In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how your child gets

115. CAHPS Clinician & Group Adult Survey 3.1 (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
     December 01, 2020 - In the last 6 months, did you contact this provider’s office to get an appointment for an illness, … In the last 6 months, when you contacted this provider’s office to get an appointment for care you … In the last 6 months, did you contact this provider’s office with a medical question during regular … office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often

116. NICU Toolkit, Appendix A: Tips for Finding a Pediatrician (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket-apa_pedtips.pdf
     December 13, 2013 - ■ Decide whether the pediatrician’s office needs to be close to your home, job, or day care. … ■ Call the pediatrician’s office to ask if they accept your current health insurance and if they are … ■ Ask the pediatrician’s office what your co-payment and responsibilities are. … ■ Ask the pediatrician’s office which doctor your baby will see at every visit. … ■ Ask the pediatrician’s office if a doctor is on-call 24 hours a day for emergencies.

117. Webcast: New AHRQ SOPS Value and Efficiency Supplemental Items | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/sops/events/webinars/value-efficiency.html
     October 01, 2018 - Databases, you need to administer the supplemental items with one of the SOPS surveys (Hospital or Medical Office … Results From the 2014 Pilot Study of the Value and Efficiency Supplemental Items  (PDF, 1.4 MB) Medical Office … Survey on Patient Safety Culture Value and Efficiency Supplemental Items for the Medical Office Survey … Medical Office: Results From the 2014 Pilot Study of the Value and Efficiency Supplemental Items

118. Practice Facilitator Agenda—Lesson 2 | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson2.html
     November 01, 2015 - to share their briefing checklists, and collaborate to come up with a checklist that works for your office … Are any of the situations observed in the video situations that could happen in your office? … What strategies does your team suggest to address leadership breakdowns within your office? … What strategies does your team suggest to overcome barriers to situation monitoring within your office … Return to TeamSTEPPS for Office-Based Care Online Course Page last reviewed

119. AHRQ Key Contacts | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cpi/about/organization/contacts/key-contacts.html
     September 01, 2023 - AHRQ Key Contacts AHRQ Key Contacts Offices and Centers Office … , M.S., Director Phone: (301) 427-1571 Fax: (301) 427-1341 Email: craig.umscheid@ahrq.hhs.gov Office … Holland, Director Phone: (301) 427-1364 Fax: (301) 427-1873 Email: howard.holland@ahrq.hhs.gov Office … M.D., Director Phone: (301) 427-1449 Fax: (301) 427-1562 Email: francis.chesley@ahrq.hhs.gov Office

120. TeamSTEPPS for Office-Based Care: Change Management | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
     September 01, 2015 - Course Research/Evidence Base TeamSTEPPS® Webinars TeamSTEPPS for Office-Based … Say: Welcome to the Change Management module in TeamSTEPPS for Office-Based Care. … Especially in larger organizations, a Change Team should be in place in each office. … September 2015 Page originally created September 2015 Internet Citation: TeamSTEPPS for Office-Based