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41. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - In the last 6 months, did you contact this provider’s office to get an appointment for your child for … In the last 6 months, when you contacted this provider’s office to get an appointment for care your … during regular office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … In the last 6 months, how often were clerks and receptionists at this provider’s office as helpful

42. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
    October 30, 2020 - Did you need instructions from this provider’s office about how to use video for this visit? … Did this provider’s office give you all the instructions you needed to use video for this visit? … Did someone from this provider’s office follow up to give you those results? 1 Yes 2 No 21. … Thinking about your most recent visit, did you talk to staff from this provider’s office? … Thinking about your most recent visit, was the staff from this provider’s office as helpful as you

43. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/news/newsroom/case-studies/202303.html
    October 01, 2023 - Case Studies October 2023 The University of Georgia Health Center (UHC) used AHRQ’s Medical Office … More than 130 UHC employees participated in the 2021 Medical Office SOPS survey, 58 percent of whom had … They answered a variety of survey questions, including access to care, communications, office processes

44. Memo from the Director: Equal Employment Opportunity and EEO Complaints Process (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
    March 27, 2023 - Employees may and should report allegations of discrimination to HRSA’s Office of Civil Rights, Diversity … their immediate supervisor, another management official, and/or the HHS Employee and Labor Relations Office … (CFR), Part 1614, employees who wish to go file an EEO complaint must report allegations to HRSA’s Office … Supervisors are encouraged to seek guidance from HRSA’s Office of Civil Rights, Diversity, and Inclusion … Training HRSA’s Office of Civil Rights, Diversity, and Inclusion provides mandatory EEO compliance

45. HHS AHRQ Freedom of Information Annual Report - FY 2010 | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/policy/foia/foiafy10.html
    November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201 Phone: 202-619-2541 Office of Public Health and Science (OPHS) Freedom of … Department of Health and Human Services OPDIVs—Operating Divisions of HHS OS—Office of the Secretary … , HHS OASPA—Office of the Assistant Secretary for Public Affairs, HHS AoA—Administration on Aging

46. Ambulatory Care | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/settings/ambulatory/tools.html
    February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit  increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture  is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care  adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.

47. International Use of SOPS | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/sops/international/index.html
    September 01, 2023 - SOPS Translation Information Hospital SOPS Version 2.0 Translation Information Medical Office … In Number of Languages Translated Into Hospital 1.0 99 43 Hospital 2.0 62 35 Medical Office … Supplemental Item Set 3 4 Hospital Value and Efficiency Supplemental Item Set 5 5 Medical Office … Translators of the Nursing Home Survey on Patient Safety Culture Information for Translators of the Medical Office

48. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
    October 29, 2018 - respondents to tell a clear and comprehensive story about their experience with a provider and his/her office … are the most important things that you look for in a healthcare provider and the staff in his or her office … about the things that are most important to you, how do your provider and the staff in his or her office … gone well in your experiences in the last 3 months with your provider and the staff in his or her office … like to focus on any experiences in the last 3 months with your provider and the staff in his or her office

49. How To Coach the DESC Script | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/teamstepps/officebasedcare/videos/desc-script.html
    October 01, 2021 - Evidence Base TeamSTEPPS® Webinars How To Coach the DESC Script The Office-Based … Return to TeamSTEPPS for Office-Based Care Measurement Training Videos

50. Value and Efficiency Supplemental Item Set for Hospital SOPS | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/sops/surveys/hospital/supplemental-items/value-efficiency.html
    August 01, 2023 - in this section SOPS® About SOPS SOPS Surveys Hospital Medical Office … IT Patient Safety Hospital Value and Efficiency Hospital Workplace Safety Medical Office … Diagnostic Safety Medical Office Value and Efficiency Nursing Home Workplace Safety … More information on the SOPS Value and Efficiency Supplemental Item Set for the Medical Office Survey

51. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
    July 22, 2021 - Institutes of Health/Clinical Center NIH/NCI National Institutes of Health/National Cancer Institute ONC Office … of the National Coordinator for Health Information Technology OASH Office of the Assistant Secretary … • Division of Patient Safety: IHS launched a new headquarters-level Office of Quality in January … 2019, and a component of this new Office is the Division of Patient Safety and Clinical Risk Management

52. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
    June 01, 2021 - the most important things that you look for in a healthcare provider and the staff in his or her office … about the things that are most important to you, how do your provider and the staff in his or her office … gone well in your experiences in the last 12 months with your provider and the staff in his or her office … to focus on any experiences in the last 12 months with your provider and the staff in his or her office … most recent visit used phone or video, how was the visit better or worse than in-person care at the office

53. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Patient-Centered Medical Home | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html
    December 01, 2018 - Did this provider’s office give you information about what to do if you needed care during evenings, … In the last 6 months, did someone from this provider’s office talk with you about specific goals for … In the last 6 months, did someone from this provider’s office ask you if there are things that make it … In the last 6 months, did you and someone from this provider’s office talk about things in your life

54. SOPS Surveys | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/sops/surveys/index.html
    January 01, 2023 - in this section SOPS® About SOPS SOPS Surveys Hospital Medical Office … Medical Office Survey . Nursing Home Survey . Community Pharmacy Survey . … The SOPS Hospital, Medical Office, and Nursing Home Surveys have the following supplemental item sets … SOPS Supplemental Item Set SOPS Hospital Survey  SOPS Medical Office Survey  SOPS Nursing Home

55. Workflow (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/workflow-analysis-qi.pdf
    February 01, 2005 - Workflow Analysis • Evaluating your processes to determine the difference between how you think your office … North Carolina Area Health Education CentersNorth Carolina Area Health Education Centers Office Systems … • A physician office depends on different systems all working together or in parallel … position in the practice (check or circle best response) : Provider Resident Nursing staff M A Front office … redundancy • Use it to see how a change will impact the way things are done in all sections of the office

56. Suppl Pcmh-Items Cg-Cahps-Adult-Survey 2357-2A (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
    March 11, 2016 - Did this provider’s office give you information about what to do if you needed care during evenings, … In the last 6 months, did someone from this provider’s office talk with you about specific goals for … In the last 6 months, did someone from this provider’s office ask you if there are things that make it … In the last 6 months, did you and someone from this provider’s office talk about things in your life

57. Engaging Patients and Families in Their Health Care | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/patients-families/index.html
    June 01, 2023 - Whether you see patients at a hospital, primary care office, or other setting, time is often limited … For Hospital Staff For Patients and Families in the Hospital For Medical Office Staff For Patients … and Families in the Medical Office For Long-Term Care Facility Staff For Ambulatory Surgery Center … For Medical Office Staff Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients … For Patients and Families in the Medical Office Waiting Room Video This video features patients and

58. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
    December 01, 2022 - Race—MEPS tables are shown starting with 2002 data, the year MEPS transitioned to the Office of Management … CAHPS composite measure (adults and children)—This measure identified people who had a doctor’s office … health providers sometimes or never listened carefully to them Core Adults who had a doctor’s office … Core Rating of healthcare 0-6 on a scale from 0 to 10 (best grade) by adults who had a doctor’s office … or clinic visit in the last 12 months Core Adults who had a doctor’s office or clinic visit in the

59. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
    January 01, 2014 - • Support for patient self-management • Did anyone in this provider’s office talk with you about specific … • Did anyone in this provider’s office ask you if there are things that make it hard for you to take … • Care for mental health • Did you and anyone in this provider’s office talk about things in your life … • Did you and anyone in this provider’s office talk about a personal problem, family problem, alcohol … Measuring Implementation And Contextual Factors • Implementation: Office visit frequency ► CG-CAHPS

60. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Health Care November Meeting Summary (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/topics/fed-IWG-dxsafety-Nov19mtg.pdf
    November 15, 2019 - Institutes of Health/Clinical Center NIH/NCI National Institutes of Health/National Cancer Institute ONC Office … of the National Coordinator for Health Information Technology OASH Office of the Assistant Secretary … Revised Safer Dx Instrument , to help identify/measure diagnostic errors through case reviews • VA Office