-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/sops-de-identified-research-abstract-form.docx
December 01, 2021 - Hospital 1.0
2018
Jul. 2015 – June 2017
|_|
Hospital 1.0
2016
Jul. 2013 – June 2015
|_|
Medical Office … 2020
Dec. 2017 – Oct. 2019
|_|
Medical Office
2018
May 2016 – Sept. 2017
|_|
Medical Office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=desc
Your care from specialists in the last 6 months
C-IC1
How provider and office … Group
Improving care and services
C-IC1
How provider and office … Improving care and services
P-IC1
How personal doctor and office … Improving care and services
P-IC1
How personal doctor and office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=14&search_api_fulltext=&sort=asc
Coordination of care
P-CR10
Patient needed help from personal doctor's office … Coordination of care
P-CR10
Respondent needed help from doctor's office … Coordination of care
P-CR11
Patient got help from personal doctor's office … Coordination of care
P-CR11
Respondent got help from doctor's office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=19&search_api_fulltext=&sort=desc
Health information technology
C-HIT4
Patient emailed provider’s office … information technology
C-HIT20
Patient looked at visit notes from provider's office … Group
Health information technology
C-HIT18
Provider’s office … Group
Health information technology
C-HIT13
Provider's office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=17&search_api_fulltext=&sort=desc
Health Plan
Health literacy
C-IC1
How provider and office … Group
Improving care and services
C-IC1
How provider and office … Health information technology
P-IC1
How personal doctor and office … Improving care and services
P-IC1
How personal doctor and office
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa6.pdf
January 01, 2018 - do for a specific
illness or health conditions
-7.32 -1.40 MEPS 2016
Adults who had a doctor’s office … describe how they will follow the instructions
-0.58 -0.22 MEPS 2016
Adults who had a doctor’s office … 2016
Rating of healthcare 0-6 on a scale from 0 to 10 (best grade) by adults who had a
doctor´s office … or clinic visit in the last 12 months
13.33 1.41 MEPS 2016
Adults who had a doctor’s office or clinic … 1,000 elective surgical hospital discharges, adults 13.94 2.46 HCUP 2016
Adults who had a doctor’s office
-
www.ahrq.gov/faqs/index.html?page=4
The Medical Office Survey on Patient Safety Culture emphasizes patient safety and health care quality … The dimensions in the medical office survey are:
Communication about error. … Office processes and standardization.
Organizational learning. … and two overall rating questions:
How they would rate this medical office on five different areas … How they would rate this medical office on patient safety?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool21.pdf
January 22, 2016 - ■ Share important information directly with the other office, such as the reason for the referral … ■ Ask patients if they would like your office to make the initial phone call. … how you and the other clinician will exchange information,
when the patient should return to your office … Improving Your Office Testing Process: A Toolkit for Rapid-Cycle Patient Safety and Quality
Improvement … /index.html
http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/office-testing-toolkit
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/about/F2CGLizHoyRogerLevine.pdf
November 20, 2008 - –
Collected 2,997 critical incidents
–
294 of these incidents were either patient
reports of office … visits to a surgeon or were
surgeon reports about an office visit
Critical Incident ResultsCritical … Rapport 55 18.7% 765 28.3% < .001
Treats patient with courtesy and respect 12 4.1% 213 7.9% 0.026
Office … practices, office, and ancillary staff 16 5.4% 223 8.3%
Care from ancillary staff including nurses, … –
Surgeon treats you with courtesy and respect
Reporting CompositesReporting Composites
Office
-
www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-6.html
November 01, 2017 - Five pediatric practices implemented the PHDS for analysis at the medical group, office, and provider … Office level.
Individual health care provider and/or provider teams of a doctor and nurse. … The in-office administration of the PHDS to assess at the office or individual health care provider level … The In-Office Administration of the PHDS Reduced-Item Survey, available on the CAHMI Web site, provides … sizes needed to assess at the office and/or health care provider level.
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-ny.pdf
August 23, 2018 - those providing
direct patient care, e.g., RN, LPN, MA, CMA) (combined Clinical staff FTE)
Number of office … (number of office staff)
Combined FTE for office staff (those supporting
practice operations and NOT … (combined office staff FTE)
Number of psychologists
(number of Psychologists)
Combined psychologists … staff
Back office staff
Office manager
Nurse
Medical assistant
Clinician (MD, DO, NP, PA) … staff:
Combined FTE for office staff:
Number of psychologists:
Combined psychologists FTE:
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=23&search_api_fulltext=&sort=asc
Patient-centered medical home
PCMH4
Someone from provider's office … Patient-centered medical home
PCMH5
Someone from provider's office … Patient-centered medical home
PCMH6
Someone from provider's office
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - • Helpful, Courteous, and Respectful Office
Staff.
• Patients’ Rating of the Provider. … Improving Service From Office Staff
After reviewing the initial results of the 12-
Month Survey, Dean … Clinic took a closer look at
the “Helpful, Courteous, and Respectful Office
Staff” composite measure … As a result, Dean Clinic’s
performance on the office staff measure
increased from 79 percent in 2011 … Helpfulness of office staff; and
3. Courteousness and respectfulness of office
staff.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - • Helpful, Courteous, and Respectful Office
Staff.
• Patients’ Rating of the Provider. … Improving Service From Office Staff
After reviewing the initial results of the 12-
Month Survey, Dean … Clinic took a closer look at
the “Helpful, Courteous, and Respectful Office
Staff” composite measure … As a result, Dean Clinic’s
performance on the office staff measure
increased from 79 percent in 2011 … Helpfulness of office staff; and
3. Courteousness and respectfulness of office
staff.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - the Adult Survey; composite of 2 items in the Child Survey)
• Helpful, courteous, and respectful office … Provider knew important information about patient’s medical history
Q17
Someone from provider’s office … Staff
The survey asked patients how often office staff were helpful and treated them with courtesy … Staff
The survey asked parents how often office staff were helpful and treated them with courtesy and … talked with patient about specific
health goals
PCMH5
Someone from provider’s office asked if there
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-demographics.pdf
August 22, 2018 - We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … (Check all that apply)
Front office staff ……………………. person_ consult_front_office …….. 1 = yes 2 = no … Back office staff ………………….… person_ consult_back_office ….….. 1 = yes 2 = no
Office manager ……… … staff
FTE_offstaff
Collaboratively
determined core item
Office staff (those supporting practice … Consultation: Off
Back Office Consultation: Off
Office Manager Consultation: Off
Nurse: Off
MA:
-
www.ahrq.gov/research/shuttered/toolkitchecklist/supplancil.html
July 01, 2018 - equipment:
Administrative Space
Electronic equipment:
Office … Furniture:
Office Supplies:
Pharmacy
Existing shelving:
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-coordination-of-care-hp-child-2158-17a.docx
October 12, 2017 - ordered a blood test, x-ray, or other test, how often did someone from your child’s personal doctor’s office … In the last 12 months, how often did you and someone from your child’s personal doctor’s office talk … In the last 12 months, did you need help from anyone in your child’s personal doctor’s office to manage … In the last 12 months, did you get the help you needed from your child’s personal doctor’s office to
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-coordination-of-care-hp-adult-2157-17a.docx
October 12, 2017 - ordered a blood test, x-ray, or other test for you, how often did someone from your personal doctor’s office … In the last 12 months, how often did you and someone from your personal doctor's office talk about all … In the last 12 months, did you need help from anyone in your personal doctor’s office to manage your … In the last 12 months, did you get the help you needed from your personal doctor’s office to manage your
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/ron_hay-slides.pdf
January 01, 2015 - organizations
• Ambulatory clinics
• Compared reliabilities of full-length and shorter
versions of office … Wording
(Q6 Screening Item)
40
In the last 6 months, did you contact this
provider’s office … In the last 6 months
Did you contact this doctor’s office
to get care you needed right away? … lower for web than mail
• Web and mail yielded comparable responses for
doctor communication and office