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  1. www.ahrq.gov/news/newsroom/press-releases/nac-meeting-nov-20.html
    November 01, 2024 - Sessums, J.D., M.D., Chief Medical Officer, Office of the Director, AHRQ; Karen Chaves, M.H.S., Director … Contact:  AHRQ Office of Communications Email:   media@ahrq.hhs.gov
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_infographic.pdf
    January 01, 2019 - Office Staff 79% of patients reported that office staff were always helpful and respectfu l.
  3. www.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
    March 11, 2022 - Institutes of Health/Clinical Center NIH/NCI National Institutes of Health/National Cancer Institute ONC Office … of the National Coordinator for Health Information Technology OASH Office of the Assistant Secretary … • Division of Patient Safety: The IHS Office of Quality has selected a nurse consultant for the Division
  4. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
    August 01, 2021 - Patient Safety Culture for Medical Offices.3 � AHRQ Diagnostic Safety Supplemental Items for Medical Office … AHRQ Publication No. 21-0047-5-EF August 2021 https://www.ahrq.gov/sops/surveys/medical-office/index.html … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - clear and comprehensive description of their experiences with their health care providers and medical office … are the most important things that you look for in a healthcare provider and the staff in his or her office … about the things that are most important to you, how do your provider and the staff in his or her office … gone well in your experiences in the last 6 months with your provider and the staff in his or her office … The CAHPS team does not currently recommend in-office administration of the CAHPS Clinician & Group
  6. www.ahrq.gov/sites/default/files/publications/files/planningtool_0.pdf
    January 01, 2016 - Tool for the AHRQ Surveys on Patient Safety Culture 3 Survey User’s Guides Hospital Medical Office … professionals/quality-patient- safety/patientsafetyculture/hospital/resources/hospcult.pdf Medical Office … www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office … www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office … Planning Tool for the AHRQ Surveys on Patient Safety Culture Resource Lists Hospital Medical Office
  7. www.ahrq.gov/news/events/nac/2015-03-nac/nacmtg0715-minutes.html
    December 01, 2015 - Bharmal, M.D., Ph.D., M.P.P., Office of the Surgeon General Dr. … The Surgeon General's office is interested in creating a culture of prevention. … Weissberg encouraged the office to work to reduce violence. Dr. … Bharmal noted that the office is especially interested in reducing violence against women. … Bharmal suggested that the office could serve to champion efforts to reduce those areas.
  8. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/OConnor.pdf
    January 01, 2003 - pharmacologic therapy is also a fundamental cause of inadequate chronic disease control in routine office … Conceptual model illustrating the relative contribution of physician factors, patient factors, and officeOffice system factors that contribute to clinical inertia A number of office system factors that may … One feature is frequent, carefully planned office visits. … in routine office practice: • The physician has more opportunities to intensify care
  9. www.ahrq.gov/prevention/guidelines/tobacco/clinicians/presentations/2008update-full/slide171.html
    October 01, 2014 - Action Strategies for implementation Implement an office-wide system that ensures that for EVERY … Office system change: Expand the Vital Signs to include tobacco use or implement an alternative universal
  10. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
    October 01, 2011 - (The composite score for office staff includes these two items.) …  In the last 12 months, when you phone this doctor’s office during regular office hours, how often …  In the last 12 months, when you phoned this doctor’s office after regular office hours, how often … By October 2007, the majority of all existing front office and back office staff in the specialty practice … Separate huddles were held for cost center staff, and front-office and back-office staff. 40
  11. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-6mon-post-intervention-sw.pdf
    April 03, 2017 - We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … (CHECK ALL THAT APPLY)  Medical assistant  Clinician (MD, DO, NP, PA)  Front office staff  Office … manager  Nurse  Back office staff  Other (please specify): __________________________________ 1 … who has good insights into the clinical operations of the practice, such as a lead clinician or an office … staff: Off Office manager: Off Nurse: Off Back office staff: Off Other please specify: Off Clinicians
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - office hours? … office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how … In the last 6 months, when you contacted this provider’s office during regular office hours, how … Staff at provider’s office 21.
  13. www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
    June 01, 2014 - Physician Office Quality of Care Monitor (QCM) Care Coordination Measure Mapping Table   … Legend: ■ = ≥ 3 corresponding measure items □ = 1-2 corresponding measure items Physician Office … The QCM identified 7 distinct scales of physician office care, which include: (1) Physician Care, (2) … Nursing Care, (3) Front Office Services, (4) Accessibility, (5) Billing, (6) Testing Services, and ( … Evaluating the physician office visit: In pursuit of a valid and reliable measure of quality improvement
  14. www.ahrq.gov/antibiotic-use/ambulatory-care/four-moments/index.html
    October 01, 2022 - Before the patient leaves the office, or prior to the end of a phone call or electronic exchange, ensure … that the patient knows when they may need to contact the office, with concerns related to either the
  15. www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide2/implguide2appb.html
    September 01, 2014 - Management structure Governor’s Office for Children in the Children’s Cabinet (interagency State-level … State Medicaid office and managed care organization. State Medicaid office.
  16. www.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072221.pdf
    November 19, 2021 - National Library of Medicine NIH/NCI National Institutes of Health/National Cancer Institute ONC Office … • Diagnostic Safety Supplemental Item Set for Medical Office Survey on Patient Safety Culture has … https://grants.nih.gov/grants/guide/pa-files/PA-21-266.html https://www.ahrq.gov/sops/surveys/medical-office
  17. www.ahrq.gov/workingforquality/events/webinar-best-practices-to-improve-community-health.html
    November 01, 2016 - I joined the office in March to help Dr. … For folks on the phone who are not familiar with the Office, the Office of Surgeon General doesn't make … laws; we are not a regulatory enforcement office. … Bharmal from the Surgeon General's Office, I so appreciated the points that you made. … Our office is open to having that conversation about violence in general. And Dr.
  18. www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/antibiotic-stewardship/part-1-slides.html
    February 01, 2019 - Office of the White House Press Secretary - Office of the White House Press Secretary released " Fact … The White House, Office of the Press Secretary. … Include the resident and family in discussions Slide 11: References The White House, Office
  19. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/personcentered/qdr2015-chartbook-personcenteredcare.pptx
    September 01, 2016 - Rating of health care 0-6 on a scale from 0 to 10 (best grade) by— Adults who had a doctor’s office or … clinic visit in the last 12 months Children who had a doctor’s office or clinic visit in the last 12 … The measures focus on three aspects of care: Communication: doctor’s office, hospital, and home health … Adults who had a doctor’s office or clinic visit in the last 12 months who had poor communication with … Overall Rate: The percentage of adults who had a doctor’s office or clinic visit in the last 12 months
  20. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
    March 01, 2023 - physician practices and medical groups because they address aspects of care that happen in the doctor's office … receiving timely care and information), communication between providers and patients, interactions with office … Communicate with Patients How Well Providers Communicate (9 & 12) How Well Providers Communicate Office … Staff Helpful, Courteous, and Respectful Office Staff Courteous and Helpful Office Staff (9 & 12 … ) Courteous and Helpful Office Staff Coordination of care Providers' Use of Information to

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