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www.ahrq.gov/diagnostic-safety/ideas-project/engage-patients-toolkit.html
March 01, 2025 - Patients and clinicians can take simple steps to ensure clear communication during office visits and … Together, the two strategies aim to build information sharing between patients and clinicians in office-based … The worksheet can be delivered to patients in advance or by office staff when patients arrive. 60 Seconds … Any office-based practice with at least two to three clinicians willing to commit to testing the toolkit … Attest to willingness of administrative office staff to collect brief, anonymous patient surveys.
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www.ahrq.gov/sops/resources/improvement-resourcelist.html
April 01, 2025 - Lists for SOPS Surveys: Hospital Version 2.0 (PDF, 403 KB) Hospital Version 1.0 (PDF, 519 KB) Medical Office … 292 KB) Ambulatory Surgery Center (PDF, 650 KB) Resource Lists for SOPS Supplemental Items: Medical Office … Diagnostic Safety (PDF, 272 KB) Medical Office and Hospital Value and Efficiency (PDF, 239 KB) Nursing
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/supplemental-elicitation-protocol-cgcahps-child_2358-7a.docx
December 01, 2016 - the questions:
In your own words, please describe your experiences with this provider and his or her office … If you need medical advice or care for your child, please contact your provider’s office. … important things that you look for in your child’s healthcare provider and the staff in his or her office … the things that are most important to you, how do your child’s provider and the staff in his or her office … well in your experiences in the last 6 months with your child’s provider and the staff in his or her office
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson2.pdf
November 30, 2015 - Practice Facilitator Agenda - Lesson 2: Leading Teams and Situation Monitoring
TeamSTEPPS
®
for Office-Based … Care
TeamSTEPPS for Office-Based Care Lesson 2: Practice Facilitator Agenda
Practice Facilitator … to share their briefing checklists, and collaborate to come up with a
checklist that works for your office … Are any of the situations observed in the video situations that could happen in your office? … What strategies does your team suggest to address leadership breakdowns within your office?
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www.ahrq.gov/sops/about/faq.html
February 01, 2023 - How long is the SOPS Medical Office Survey ?
What is considered a medical office? … Can any size medical office conduct the SOPS Medical Office Survey ? … A medical office could be located in a building containing multiple medical offices, but each office … Medical Office Database. … the SOPS Medical Office Survey .
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=11&search_api_fulltext=&sort=asc
Health Plan
Access
AC5
Patient needed care from doctor's office … or clinic after regular office hours
Adult
Health Plan
Access … Health Plan
Access
AC7
Patient needed care from provider's office … after regular office hours
Adult
Clinician & Group
Access … Interpreter services
P-IN1
Patient needed interpreter at personal doctor's office
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
May 01, 2016 - A Patient and Family Advisory Committee (PFAC) is
a group of patients, family members, office staff, … A PFAC represents you and your family’s viewpoint
on issues at the doctor’s office. … A PFAC can:
■ Help your doctors and their office staff learn from
your experience as a patient or a … If your doctor’s office
doesn’t have a PFAC, you can offer to help your doctor
start one. … A PFAC gives you a voice in how your doctor’s office
works.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.pdf
October 01, 2011 - Before your surgery, how many office visits
did you have with this surgeon? … During your office visits before your
surgery, did this surgeon listen carefully to
you? … During your office visits before your
surgery, did this surgeon spend enough time
with you? … During your office visits before your
surgery, did anyone in this surgeon’s office
use pictures, drawings … Did anyone in this surgeon’s office explain
what to expect during your recovery
period?
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www.ahrq.gov/teamstepps-program/resources/additional/index.html
September 01, 2023 - Good Teamwork in Office-Based Care
Good teamwork helps office staff get to the bottom of questions without … Leadership in Office-Based Care
Effective leadership can help a medical office resolve problems quickly … Mutual Support in Office-Based Care
Supporting medical office colleagues, even difficult ones, allows … Situation Monitoring in Office-Based Care
Responding to patients' changing situation in a timely manner … Use these TeamSTEPPs techniques to teach medical office staff how to intervene on behalf of patients
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
January 01, 2018 - Staff (Office Staff)
o Providers’ Use of Information to Coordinate Patient Care (Care Coordination … Staff
5% 16% 79%
305,624
Office staff was helpfu l
6% 21% 73%
303,9 53 … Department of Agriculture Economic Research Service &
Federal Office of Rural Health Policy (2013). … Q10/Q11
In the last 6 months, when you contacted this provider’s office during
regular office hours … provider’s office as helpful as you thought they should be?
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www.ahrq.gov/health-literacy/improve/precautions/list.html
April 01, 2024 - Promotion, Department of Health and Human Services (HHS)
Health Literacy in Healthy People 2030
Office … (6 minutes)
American College of Physicians
5 Things to Know About Health Literacy (2 minutes)
Office … Interpretive Services Posters
Massachusetts Legal Services
Work effectively with interpreters
Office … Access Resources
Tool 10: Consider Culture, Customs, and Beliefs
Think Cultural Health Courses
Office … 12: Use Health Education Material Effectively
Getting patients set up with telehealth technology
Office
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www.ahrq.gov/teamstepps/instructor/videos/ts_vig005b/vig005b.html
November 01, 2017 - Physician's Office: Successful Outcome Using TeamSTEPPS Techniques
TeamSTEPPS Training Video … Physician's Office: Successful Outcome Using TeamSTEPPS Techniques [6 min., 24 sec.]
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www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organization-chart-2020.pdf
February 01, 2020 - AHRQ Organizaion Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for
disseminating the results of Agency activities with the goal of
changing audience behavior
Office … the quality and safety of our health care
system through research and implementation of evidence
Office
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www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-2022.pdf
January 01, 2022 - Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Extramural … research and demonstrations; and supports and
conducts heath services research on priority populations
Office … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … the quality and safety of our health care
system through research and implementation of evidence
Office
-
www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-2023.pdf
January 01, 2023 - Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Extramural … research and demonstrations; and supports and
conducts heath services research on priority populations
Office … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … the quality and safety of our health care
system through research and implementation of evidence
Office
-
www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-052023.pdf
May 01, 2023 - AHRQ Organization Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … the quality and safety of our health care
system through research and implementation of evidence
Office
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=12&search_api_fulltext=&sort=desc
Population
Survey
Topics
C-CR6
Patient needed help from provider's office … Health literacy
AC7
Patient needed care from provider's office … after regular office hours
Adult
Clinician & Group
Access … or clinic after regular office hours
Adult
Health Plan
Access … last 6 months
C-HIT20
Patient looked at visit notes from provider's office
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www.ahrq.gov/sites/default/files/2024-12/eder-report.pdf
January 01, 2024 - Methods: Use complementary data-gathering methods to assess testing process
outcomes: 1) an office … interviews, a structured survey of office testing
processes completed by the office manager, and process … Medical Office Survey on Patient Safety completed by all providers and
office staff to assess the degree … In office 86 88 66
Other 14 12 34
How soon did you receive your test
result? … Medical Office Survey on Patient Safety Culture.
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www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-092023.pdf
September 01, 2023 - AHRQ Organizational Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … the quality and safety of our health care
system through research and implementation of evidence
Office
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/spanish-composite-measures.pdf
December 01, 2011 - Spanish Medical Office Survey on Patient Safety Culture Items and Dimensions
D-1
Spanish Translation … of AHRQ’s Medical Office Survey on Patient Safety
December 2011
This document explains the process … to develop a Spanish translation of the Agency for Healthcare
Research and Quality (AHRQ) Medical Office … culturally equivalent to the English
version of the survey; and
• Pretest the translation with medical office … two bilingual translators conducted five cognitive interviews to pretest the translation with medical office