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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/tmpot.pdf
December 09, 2015 - TeamSTEPPS® for Office-Based Care - Team Performance Observation Tool
TeamSTEPPS® for Office-Based … communication
Comments:
Overall Rating – Communication
TEAM PERFORMANCE RATING
TeamSTEPPS for Office-Based
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket-apa_pedtips.pdf
December 13, 2013 - ■ Decide whether the pediatrician’s office needs to be close to your home, job, or day care. … ■ Call the pediatrician’s office to ask if they accept your current health insurance and if they are … ■ Ask the pediatrician’s office what your co-payment and responsibilities are. … ■ Ask the pediatrician’s office which doctor your baby will see at every visit. … ■ Ask the pediatrician’s office if a doctor is on-call 24 hours a day for emergencies.
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www.ahrq.gov/funding/policies/informedconsent/ictoolkit4.html
November 01, 2015 - and Interpretation
The Guide to Providing Effective Communication and Language Assistance Services
Office … Consent Guidance
Obtaining and Documenting Informed Consent of Subjects Who Do Not Speak English
Office … for Human Research Protections
Recommended Guidance on Minimal Risk Research and Informed Consent
Office … for Human Research Protections
Informed Consent Checklist
Office for Human Research Protections … Tips on Informed Consent
Office for Human Research Protections
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www.ahrq.gov/sops/news.html
March 01, 2025 - Medical Office Survey on Patient Safety Culture : Sept. 2 – 19 . … March 2024 AHRQ's Surveys on Patient Safety Culture® (SOPS®) Medical Office Survey 2024 Diagnostic … Review Results: Medical Office Diagnostic Safety Supplemental Item Set Report . Executive Summary . … February 2024 AHRQ's 2024 Surveys on Patient Safety Culture® Medical Office Database Report Results … from AHRQ's 2024 SOPS® Medical Office Survey User Database Report are now available.
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www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-012125.pdf
January 01, 2025 - AHRQ Organization Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … the quality and safety of our health care
system through research and implementation of evidence
Office
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www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-020525.pdf
February 01, 2025 - AHRQ Organization Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … improve the quality and safety of our healthcare
system through research and implementation of evidence
Office
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www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - needed
Q10 Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history
Q17 Someone from provider's office … with patient to give results of blood test, x-ray, or other test
Q20 Someone from provider's office … talked about all prescription medications being taken
Helpful, Courteous, and Respectful Office Staff
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/supplemental-elicitation-protocol-cgcahps-adult_2357-7a.docx
December 01, 2016 - the questions:
In your own words, please describe your experiences with this provider and his or her office … If you need medical advice or care, please contact your provider’s office.
Questions
C-PN1. … are the most important things that you look for in a healthcare provider and the staff in his or her office … has gone well in your experiences in the last 6 months with your provider and the staff in his or her office … like to focus on any experiences in the last 6 months with your provider and the staff in his or her office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=23&search_api_fulltext=&sort=desc
Title
Population
Survey
Topics
AC11
Respondent contacted doctor's office … with medical question during regular office hours
Child
Health Plan
Access … AC10
Patient was informed about length of wait time at provider's office … AC10
Respondent was informed about length of wait time at provider's office … AC10
Respondent was informed about length of wait time at doctor's office
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www.ahrq.gov/sites/default/files/wysiwyg/topics/Federal-IWG-dxsafety.pdf
March 09, 2020 - , M.D.,
FAAFP
Indian Health
Service
Division of Patient Safety and Clinical Risk
Management, Office … ONC Chief Clinical Officer
David Hunt, M.D.,
FACS
ONC Medical Director, Patient Safety, Office of … OASH Office of Infectious Disease and HIV/AIDS Policy
(OIDP) Director
Leith States, M.D.,
M.P.H. … OASH Chief Medical Officer (acting), Office of the
Assistant Secretary for Health
Anita Everett, M.D … of the National Coordinator for Health
Information Technology, OASH = Office of the Assistant Secretary
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_cg_cahps_chartbook.pdf
January 01, 2014 - Q12
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q16
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q19
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q23
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q12
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - In the last 6 months, did you contact this
provider’s office to get an appointment for
an illness, … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care you … In the last 6 months, did you contact this
provider’s office with a medical question
during regular … office hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=3&search_api_fulltext=&sort=desc
Sort ascending
P-CR11
Patient got help from personal doctor's office … Coordination of care
P-CR10
Patient needed help from personal doctor's office … Group
Coordination of care
P-CR8
Someone from doctor's office … Plan
Coordination of care
C-CR6
Someone from provider's office … Coordination of care
P-CR3
Someone from personal doctor's office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=9&search_api_fulltext=&sort=asc
Coordination of care
P-CR11
Patient got help from personal doctor's office … or clinic after regular office hours
Adult
Health Plan
Access … Plan
Access
AC8
Patient got needed care from provider's office … after regular office hours
Adult
Clinician & Group
Access … AC4
Patient got needed care from provider's office during evenings, weekends, or holidays
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=3&search_api_fulltext=&sort=asc
Title
Population
Survey
Topics
C-CR6
Someone from provider's office … Coordination of care
C-CR6
Patient needed help from provider's office … Coordination of care
C-CR7
Patient got help from provider's office … Group
Health information technology
C-HIT13
Provider's office … Group
Health information technology
C-HIT18
Provider’s office
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
March 09, 2018 - Another provider
from a different
office/clinic
2. … A clerk or receptionist in
the main provider’s office
4. … A care coordinator in the
main provider’s office
5. … A social worker in the
main provider’s office
6. … s office helped
you?
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www.ahrq.gov/teamstepps/instructor/videos/ts_poddescript/DESC_script.html
November 01, 2017 - Physician's Office: DESC Script
TeamSTEPPS Training Video
TeamSTEPPS is a teamwork system developed … Physician's Office: DESC Script [1 min., 49 sec.]
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www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-100324.pdf
October 01, 2024 - AHRQ Organization Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … Office of the Director
Robert Otto Valdez, Ph.D., M.H.S.A.
Director
Mamatha S.
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www.ahrq.gov/teamstepps/dental/ts_dental02oppwon/dental02oppwon.html
July 01, 2018 - Dental Office: Opportunity Won
TeamSTEPPS Training Video
TeamSTEPPS is a teamwork system developed … Successful Outcome Using TeamSTEPPS in the Dental Office [4 min., 21 sec.]
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
November 01, 2020 - 3 Excluded vs. included
Efficacy of
visit
technology
(Not included)
Did this provider’s office … during
regular office hours, how
often did you get an
answer to your medical
question that same … 17
Did someone from this
provider’s office follow
up to give you those
results? … at this
provider’s office as
helpful as you thought
they should be? … 21
Thinking about your
most recent visit, was
the staff from this
provider’s office as
helpful