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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures.html
June 01, 2018 - - and family-centered care measures, focusing on three aspects of care:
Communication: doctor’s office … Communication Measures: Doctor’s Office
Adults: Poor Communication With Health Providers, by Insurance … Adults who had a doctor’s office or clinic visit in the last 12 months who had poor communication … Denominator: Civilian noninstitutionalized population age 18 and over who had a doctor’s office or clinic … Overall Rate: The percentage of adults who had a doctor’s office or clinic visit in the last 12 months
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
December 01, 2017 - Think about the testing process in your office. … the
greatest risks in your office … “best” office system. … The leadership (e.g.,medical director, office manager, head nurse, or other leader)
at this office demonstrates … All staff in this office work as a team.
4.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
March 11, 2016 - In the last 6 months, did you contact this provider’s office with a medical question about your child … after regular office hours? … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did your child need to visit this provider's office after regular office hours? … after regular office hours?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/supplemental-HIT-cgcahps-adult_2357-8a.docx
July 11, 2017 - Can you make appointments at this provider’s office by email or on a website? … In the last 6 months, did you email this provider’s office with a medical question? … Visit notes sum up what was talked about on a visit to a provider’s office. … In the last 6 months, did this provider’s office offer you visit notes? … In the last 6 months, how did this provider’s office offer you the visit notes?
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-conclusion.pdf
October 15, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Closing
1
1
Upcoming … Comparative Database
• What is the Medical Office SOPS Comparative
Database? … of patient safety culture
improvement
o Participating medical offices will receive a free medical office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=1&search_api_fulltext=&sort=desc
from specialists in the last 6 months
C-CR6
Someone from provider's office … Group
Coordination of care
PCMH6
Someone from provider's office … Patient-centered medical home
P-CR3
Someone from personal doctor's office … Health Plan
Health literacy
P-CR8
Someone from doctor's office … P-IN5
Respondent used friend or family member as interpreter at child's personal doctor's office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=12
January 11, 2024 - Health literacy
P-IN1
Patient needed interpreter at personal doctor's office … Interpreter services
P-IN2
Patient had interpreter at personal doctor's office … Interpreter services
P-IN3
Interpreter at personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … P-IN5
Patient used friend or family member as interpreter at personal doctor's office
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-appendixes.pdf
December 01, 2021 - Association
• Arizona Department of Health Services
• Arkansas Department of Health
• California Office … Oklahoma State Department of Health
• Oregon Association of Hospitals and Health Systems
• Oregon Office … of Communications
◼ OEREP: Office of Extramural Research, Education, and Priority Populations … • ACL: Administration for Community Living
• ASPE: Office of the Assistant Secretary for Planning and … of the Director-Office of Research on Women’s Health
• OASH: Office of the Assistant Secretary for
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_cg_cahps_chartbook.pdf
January 01, 2015 - Q10/Q14
In the last 12/6 months, when you phoned this provider’s office during
regular office hours … Q12/Q16
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, … Q17/Q21
In the last 12/6 months, when you phoned this provider’s office during
regular office hours … Q19/Q23
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - organizational culture supports patient safety
12
Hospital
(2004)
Nursing
Home
(2008)
Medical
Office … In our unit/office, we are working to improve
patient flow.
3. … [Hospital]
The owners, managing partners, or leadership of my
medical office…[Medical Office]
1. … Provide us with reports on our unit/office
performance.
3. … I looked at visual displays or graphs to see how well my
unit/office was performing
5,6.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
March 01, 2015 - In the last 12 months, when you phoned
this provider’s office during regular office hours,
how often … In the last 12 months, when you phoned
this provider’s office after regular office hours,
how often … In the last 12 months, when you phoned this provider’s office
during regular office hours, how often … In the last 12 months, did you phone this provider’s office with a
medical question after regular office … In the last 12 months, when you phoned this provider’s office after
regular office hours, how often
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.docx
October 01, 2011 - Before your surgery, how many office visits did you have with this surgeon? … During your office visits before your surgery, did this surgeon listen carefully to you? … During your office visits before your surgery, did this surgeon spend enough time with you? … During your office visits before your surgery, did anyone in this surgeon’s office use pictures, drawings … Did anyone in this surgeon’s office explain what to expect during your recovery period?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
January 24, 2014 - This is not the case with primary care office experience. … 85.22% 88.50% 3.28% 30th percentile
How often did clerks and receptionists at
this doctor’s office … 65.09% 69.55% 4.46% 30th percentile
When you phoned this doctor’s office during
regular office hours … 54.86% 60.52% 5.66% 30th percentile
When you phoned this doctor’s office after
regular office hours … 56.44% 60.57% 4.13% 40th percentile
How often did your visits to this doctor’s office
start within
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
October 30, 2020 - In the last 6 months, did you contact this
provider’s office to get an appointment for
an illness, … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care you … Did this provider’s office give you
information about what to do if you needed
care during evenings … office hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
October 30, 2020 - Did this provider’s office give you information about what to do if you needed care during evenings, … In the last 6 months, did you contact this provider’s office with a medical question during regular office … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … In the last 6 months, did someone from this providers’ office talk with you about specific goals for … In the last 6 months, did someone from this providers’ office as you if there are things that make it
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
March 11, 2016 - In the last 6 months, did you and someone from this provider’s office talk about the kinds of behaviors … In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how your child gets
-
www.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2013cliniciangroupchartbook.pdf
July 01, 2014 - Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q14
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q17
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q21
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_cg_cahps_chartbook.pdf
January 01, 2013 - Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q14
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q17
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q21
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/SOPS_International_Languages.pdf
September 01, 2020 - Languages
Hospital
1.0
Hospital
2.0
Medical
Office
Nursing
Home
Community
Pharmacy
Ambulatory … Safety
Supplemental
Item Set
Hospital
Value and
Efficiency
Supplemental
Item Set
Medical Office …
Russian
Page 2 of 2
Languages
Hospital
1.0
Hospital
2.0
Medical
Office … Safety
Supplemental
Item Set
Hospital
Value and
Efficiency
Supplemental
Item Set
Medical Office