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  1. www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures.html
    June 01, 2018 - - and family-centered care measures, focusing on three aspects of care: Communication: doctor’s office … Communication Measures: Doctor’s Office Adults: Poor Communication With Health Providers, by Insurance … Adults who had a doctor’s office or clinic visit in the last 12 months who had poor communication … Denominator: Civilian noninstitutionalized population age 18 and over who had a doctor’s office or clinic … Overall Rate: The percentage of adults who had a doctor’s office or clinic visit in the last 12 months
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
    December 01, 2017 - Think about the testing process in your office. … the greatest risks in your office … “best” office system. … The leadership (e.g.,medical director, office manager, head nurse, or other leader) at this office demonstrates … All staff in this office work as a team. 4.
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
    March 11, 2016 - In the last 6 months, did you contact this provider’s office with a medical question about your child … after regular office hours? … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did your child need to visit this provider's office after regular office hours? … after regular office hours?
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/supplemental-HIT-cgcahps-adult_2357-8a.docx
    July 11, 2017 - Can you make appointments at this provider’s office by email or on a website? … In the last 6 months, did you email this provider’s office with a medical question? … Visit notes sum up what was talked about on a visit to a provider’s office. … In the last 6 months, did this provider’s office offer you visit notes? … In the last 6 months, how did this provider’s office offer you the visit notes?
  5. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-conclusion.pdf
    October 15, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Closing 1 1 Upcoming … Comparative Database • What is the Medical Office SOPS Comparative Database? … of patient safety culture improvement o Participating medical offices will receive a free medical office
  6. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=1&search_api_fulltext=&sort=desc
    from specialists in the last 6 months C-CR6 Someone from provider's office … Group Coordination of care PCMH6 Someone from provider's office … Patient-centered medical home P-CR3 Someone from personal doctor's office … Health Plan Health literacy P-CR8 Someone from doctor's office … P-IN5 Respondent used friend or family member as interpreter at child's personal doctor's office
  7. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=12
    January 11, 2024 - Health literacy P-IN1 Patient needed interpreter at personal doctor's office … Interpreter services P-IN2 Patient had interpreter at personal doctor's office … Interpreter services P-IN3 Interpreter at personal doctor's office … Interpreter services P-IN4 Rating of interpreter at personal doctor's office … P-IN5 Patient used friend or family member as interpreter at personal doctor's office
  8. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-appendixes.pdf
    December 01, 2021 - Association • Arizona Department of Health Services • Arkansas Department of Health • California Office … Oklahoma State Department of Health • Oregon Association of Hospitals and Health Systems • Oregon Office … of Communications ◼ OEREP: Office of Extramural Research, Education, and Priority Populations … • ACL: Administration for Community Living • ASPE: Office of the Assistant Secretary for Planning and … of the Director-Office of Research on Women’s Health • OASH: Office of the Assistant Secretary for
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_cg_cahps_chartbook.pdf
    January 01, 2015 - Q10/Q14 In the last 12/6 months, when you phoned this provider’s office during regular office hours … Q12/Q16 In the last 12/6 months, when you phoned this provider’s office after regular office hours, … Q17/Q21 In the last 12/6 months, when you phoned this provider’s office during regular office hours … Q19/Q23 In the last 12/6 months, when you phoned this provider’s office after regular office hours, … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how
  10. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
    February 01, 2018 - organizational culture supports patient safety 12 Hospital (2004) Nursing Home (2008) Medical Office … In our unit/office, we are working to improve patient flow. 3. … [Hospital] The owners, managing partners, or leadership of my medical office…[Medical Office] 1. … Provide us with reports on our unit/office performance. 3. … I looked at visual displays or graphs to see how well my unit/office was performing 5,6.
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
    March 01, 2015 - In the last 12 months, when you phoned this provider’s office during regular office hours, how often … In the last 12 months, when you phoned this provider’s office after regular office hours, how often … In the last 12 months, when you phoned this provider’s office during regular office hours, how often … In the last 12 months, did you phone this provider’s office with a medical question after regular office … In the last 12 months, when you phoned this provider’s office after regular office hours, how often
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.docx
    October 01, 2011 - Before your surgery, how many office visits did you have with this surgeon? … During your office visits before your surgery, did this surgeon listen carefully to you? … During your office visits before your surgery, did this surgeon spend enough time with you? … During your office visits before your surgery, did anyone in this surgeon’s office use pictures, drawings … Did anyone in this surgeon’s office explain what to expect during your recovery period?
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
    January 24, 2014 - This is not the case with primary care office experience. … 85.22% 88.50% 3.28% 30th percentile How often did clerks and receptionists at this doctor’s office … 65.09% 69.55% 4.46% 30th percentile When you phoned this doctor’s office during regular office hours … 54.86% 60.52% 5.66% 30th percentile When you phoned this doctor’s office after regular office hours … 56.44% 60.57% 4.13% 40th percentile How often did your visits to this doctor’s office start within
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
    October 30, 2020 - In the last 6 months, did you contact this provider’s office to get an appointment for an illness, … In the last 6 months, when you contacted this provider’s office to get an appointment for care you … Did this provider’s office give you information about what to do if you needed care during evenings … office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
    October 30, 2020 - Did this provider’s office give you information about what to do if you needed care during evenings, … In the last 6 months, did you contact this provider’s office with a medical question during regular office … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … In the last 6 months, did someone from this providers’ office talk with you about specific goals for … In the last 6 months, did someone from this providers’ office as you if there are things that make it
  16. CAHPS (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
    March 11, 2016 - In the last 6 months, did you and someone from this provider’s office talk about the kinds of behaviors … In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how your child gets
  17. www.ahrq.gov/patient-safety/settings/ambulatory/tools.html
    February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit  increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture  is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care  adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2013cliniciangroupchartbook.pdf
    July 01, 2014 - Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q14 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q17 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q21 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how
  19. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_cg_cahps_chartbook.pdf
    January 01, 2013 - Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q14 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q17 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q21 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how
  20. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/SOPS_International_Languages.pdf
    September 01, 2020 - Languages Hospital 1.0 Hospital 2.0 Medical Office Nursing Home Community Pharmacy Ambulatory … Safety Supplemental Item Set Hospital Value and Efficiency Supplemental Item Set Medical Office …    Russian  Page 2 of 2 Languages Hospital 1.0 Hospital 2.0 Medical Office … Safety Supplemental Item Set Hospital Value and Efficiency Supplemental Item Set Medical Office

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