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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_chartbook.pdf
January 01, 2019 - Office Staff
79%
of pat ients reported that office
staff were always helpfu l and
respectfu l. … Staff 5% 16% 79% 321,701
Office staff was helpful 7% 21% 72% 320,372
Office staff courteous and respectful … Department of Agriculture Economic Research Service &
Federal Office of Rural Health Policy (2013). … In the last 6 months, when you contacted this provider’s office during regular office
hours, how often … ’s office
as helpful as you thought they should be?
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www.ahrq.gov/research/shuttered/toolkitchecklist/adminancil.html
August 01, 2017 - Special attention to potential office space and staff meeting areas. … member: __________________________
General
Observations:
Potential office
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson1.pdf
November 30, 2015 - Practice Facilitator Agenda - Lesson 1: Teamwork and Communication
TeamSTEPPS
®
for Office-Based Care … TeamSTEPPS for Office-Based Care Lesson 1: Practice Facilitator Agenda
Practice Facilitator Agenda … Primary Care Office Environment Discussion
How does your team describe the primary care office environment … What does your team describe as a typical day at the office? … Are any of the situations observed in the video situations that could happen in your office?
-
www.ahrq.gov/research/findings/final-reports/crctoolkit/crctool2a-1.html
April 01, 2018 - Your office is involved in a colorectal cancer screening program that involves sending stool tests to … Your office is informed of an abnormal screening test result for one of your patients. … Your office is informed of an abnormal test result for one of your patients. … Colorectal Cancer Screening Process in Your Office (Physicians, Other Clinicians, and ALL Other Staff … )
This section asks about how the colorectal cancer screening process occurs in your office.
-
www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
April 01, 2018 - Q10 During your office visits before your surgery, did this surgeon spend enough time with you … Q12 During your office visits before your surgery, did this surgeon show respect for what you … Information To Help You Recover From Surgery
Q26 Did anyone in this surgeon's office explain … Q28 Did anyone in this surgeon's office give you easy to understand instructions about what to … and receptionists at this surgeon's office as helpful as you thought they should be?
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/spanish-mo-ve-suppl-item-set-2022.docx
January 01, 2022 - SOPS® Value and Efficiency Supplemental Items for the SOPS Medical Office Survey - Spanish
SOPS® Value … and Efficiency Supplemental Items for the SOPS Medical Office Survey
Language: Spanish
Purpose: This … supplemental item set was designed for use with the core SOPS® Medical Office Survey to help medical … Placement: This supplemental item set should be added to the end of the SOPS Medical Office Survey, after … Add the SOPS Medical Office Background Questions after these Value and Efficiency items.
-
www.ahrq.gov/sites/default/files/wysiwyg/topics/federal-interagency-workgroup-dx-safety-2022dec.pdf
December 12, 2022 - FDA Senior Policy Advisor, Office of the Center Director,
Center for Devices and Radiological Health … FDA Associate Director of the Office of In Vitro
Diagnostics and Radiological Health, Center for
Devices … IHS Physician Senior Advisor, Office of Quality
Qi Duan, Ph.D. … NIH Chief, Office of Patient Safety and Clinical Quality,
NIH Clinical Center
Gurvaneet Randhawa, … of the National Coordinator for Health
Information Technology, OASH = Office of the Assistant Secretary
-
www.ahrq.gov/es/cahps/surveys-guidance/item-sets/search.html
Access
AC4
Patient got needed care from provider's office … AC6
Patient got answer to medical question as soon as needed when contacted provider's office … after regular office hours
Adult
Clinician & Group
Access … AC8
Patient got needed care from provider's office after regular … office hours
Adult
Clinician & Group
Access
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=13&search_api_fulltext=&sort=desc
Sort ascending
P-IN2
Patient had interpreter at personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … P-IN5
Patient used friend or family member as interpreter at personal doctor's office … Interpreter services
P-IN3
Interpreter at child's personal doctor's office … P-IN6
Respondent used child younger than 18 as interpreter at child's personal doctor's office
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=8&search_api_fulltext=&sort=asc
with medical question during regular office hours
Adult
Health Plan
Access … AC13
Patient contacted personal doctor's office with medical question … after regular office hours
Adult
Health Plan
Access … AC5
Patient contacted provider's office after hours
Adult
Clinician & Group … during regular office hours
Adult
Health Plan
Access
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=23&search_api_fulltext=&sort=desc
AC10
Respondent was informed about length of wait time at doctor's office … with medical question during regular office hours
Child
Health Plan
Access … during regular office hours
Child
Health Plan
Access … AC13
Respondent contacted doctor's office with medical question after regular office hours … after regular office hours
Child
Health Plan
Access
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/medoffvaluesuppitemset.docx
July 24, 2017 - SOPSTM Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey
Language: English … Notes
These supplemental items were designed for use with the core SOPS™ Medical Office Survey. … In our office, we are working to improve patient flow.
1
2
3
4
5
9
3. … Provide us with reports on our office performance
1
2
3
4
5
9
3. … I looked at visual displays or graphs to see how well my office was performing.
1
2
5.
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/ICD-and-CPT-codes.xlsx
January 01, 2018 - Office/Ambulatory Visits CPT 99201 Office outpatient new 10 minutes
Office/Ambulatory Visits CPT 99202 … Office outpatient new 20 minutes
Office/Ambulatory Visits CPT 99203 Office outpatient new 30 minutes … Office outpatient new 60 minutes
Office/Ambulatory Visits CPT 99211 Office outpatient visit 5 minutes … Office/Ambulatory Visits CPT 99212 Office outpatient visit 10 minutes
Office/Ambulatory Visits CPT … 99213 Office outpatient visit 15 minutes
Office/Ambulatory Visits CPT 99214 Office outpatient visit
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=asc
AC14
Respondent got answer to medical question as soon as needed when contacted doctor's office … after regular office hours
Child
Health Plan
Access … P-CR11
Respondent got help from doctor's office to manage child's care among different providers … care
P-IN2
Respondent had interpreter at child's personal doctor's office … Interpreter services
C-IN2
Respondent had interpreter at provider's office
-
www.ahrq.gov/sites/default/files/wysiwyg/workingforquality/2015-opm-agency-specific-plan.pdf
January 01, 2015 - Office of Personnel Management’s “Healthier Americans” strategic goal powerfully
aligns the health care … plus active collaboration with other Federal
Agencies and leading private-sector organizations, the Office … The Office of Personnel Management’s new
initiatives promote healthy lifestyles and extend health insurance … In 2014, the Office of Personnel Management announced a new plan performance assessment
framework that … Through attention to measure scoring,
accountability for results, and public reporting, the Office of
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=15
October 26, 2023 - Coordination of care
P-CR10
Patient needed help from personal doctor's office … Coordination of care
P-CR11
Patient got help from personal doctor's office … Health Plan
Access
AC5
Child needed care from doctor's office … or clinic after regular office hours
Child
Health Plan
Access … AC6
Child got needed care from doctor's office or clinic after regular office hours
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
March 09, 2018 - Who in the main provider’s office helped you? … or receptionist in the main provider’s office
A care coordinator in the main provider’s office … ’s office
Someone else in the main provider’s office
1 … receptionist in the main provider’s office
A care coordinator in the main provider’s office
A … office
Someone else in the main provider’s office
5a.
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=asc
Children with chronic conditions
AC11
Respondent contacted doctor's office … with medical question during regular office hours
Child
Health Plan
Access … AC13
Respondent contacted doctor's office with medical question after … Respondent contacted provider's office after hours
Child
Clinician & Group … during regular office hours
Child
Health Plan
Access
-
www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2014/mosurv14notes.html
June 01, 2014 - Medical Office Survey on Patient Safety Culture
Notes
Previous Page Next Page
Table of … Contents
Medical Office Survey on Patient Safety Culture
Executive Summary
Chapter 1. … Medical Office Characteristics
Chapter 4. Characteristics of Respondents
Chapter 5. … Data Cleaning
Each participating medical office submitted individual-level survey data. … In addition, each participating medical office was sent a copy of its data frequencies to verify that
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - When you phoned this provider’s office during
regular office hours, how often did you get an
answer … When you phoned this provider’s office after
regular office hours, how often did you get an
answer … When you contacted this provider’s office to get
an appointment for care you needed right away,
how … When you contacted this provider’s office
during regular office hours, how often did you get
an answer … How often did you and someone from this provider’s
office talk about all the prescription medicines