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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
January 20, 2006 - PowerPoint Presentation
for
Office-Based Care
Team Structure
TEAMSTEPPS 05.2
Mod 1 05.2 … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Teamwork & the Care Team
The Care … Care
4
Example of Poorly Functioning Medical Office Team
Let’s watch four different care teams … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
What Breakdowns Did You See? … Are these situations that you could see happening at your office?
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www.ahrq.gov/sites/default/files/2024-12/pace-report.pdf
January 01, 2024 - Methods: Data from the Medical Office Safety Culture Survey, the Office Vital Signs Survey,
two error … AHRQ-supported Office Vital Signs instrument;
c. … Survey
on Healthcare Quality and Patient Safety, Office Vital Signs Survey, and MGMA Office Safety … Results:
Office Vital Signs and Office Safety Culture
The clinic-level results of the Office Safety … Vital Signs and Office Safety Culture
MGMA Office Procedures Survey
Comparison of Self-reported Activities
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - Did this provider’s office
give you all the instructions
you needed to use video for
this visit? … In the last 6 months, when
you contacted this provider’s
office during regular office
hours, how often … In the last 6 months, when
you contacted this provider’s
office during regular office
hours, how often … Did someone from this
provider’s office follow up to
give you those results? … Staff at
provider’s
office
21.
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www.ahrq.gov/faqs/index.html?page=5
A medical office could be located in a building containing multiple medical offices, but each office … Medical Office .
Nursing Home .
Community Pharmacy .
Ambulatory Surgery Center . … Can any size medical office conduct the Medical Office Survey on Patient Safety Culture? … Medical Office .
Nursing Home .
Community Pharmacy .
Ambulatory Surgery Center . … Does it matter what specialty or specialties my medical office covers?
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www.ahrq.gov/teamstepps/officebasedcare/handouts/knowledge.html
December 01, 2015 - TeamSTEPPS for Office-Based Care Knowledge Assessment
Instructions: For each of the following … A patient comes into the office for a wellness visit, and Dr. … The _____ is always at the center of the office-based team.
Physician.
Practice Facilitator. … When should an office determine its readiness to undertake a TeamSTEPPS initiative? … TeamSTEPPS for Office-Based Care Knowledge Assessment—Answer Key
The table below presents the best
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-uw.pptx
January 01, 2018 - OBC PPT Q4
for
Office-Based Care Online
Innovative Training Techniques to Introduce and … Reinforce TeamSTEPPS Skills in the Office-Based Care Setting
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹# … Care Online funded by AHRQ
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Slide ‹#›
TeamSTEPPS for Office-Based … for Office-Based Care
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Slide ‹#›
TeamSTEPPS for Office-Based Care … 7
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Slide ‹#›
TeamSTEPPS for Office-Based Care
8
Review
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-survey-instructions.pdf
July 01, 2016 - Primary care office: A group of primary care professionals and the staff who work with them in
an office … regular office
hours, how often did you get an answer
that same day? … with a medical
question during regular office
hours in the last 12 months.
9. … In the last 12 months, if you called your
primary care provider’s office after
regular office hours, … after regular
office hours in the last 12
months.
10.
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www.ahrq.gov/cpi/centers/ockt/index.html
February 01, 2025 - Office of Communications (OC)
Develops, implements, and manages programs for communicating and … provides full-service design of publications and coordinates printing with the Government Printing Office … Contact Information Office of Communications (OC) Agency for Healthcare Research and Quality 5600 Fishers
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/suppl-healthit-items-cg-survey30-adult.html
February 01, 2021 - Can you make appointments at this provider's office by email or on a website? … In the last 6 months, did you email this provider's office with a medical question? … Visit notes sum up what was talked about on a visit to a provider's office. … In the last 6 months, did this provider's office offer you visit notes? … In the last 6 months, how did this provider's office offer you the visit notes?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
January 20, 2006 - PowerPoint Presentation
for
Office-Based Care
Situation Monitoring
TEAMSTEPPS 05.2
Mod … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Cross-Monitoring
A process of ongoing … Office
Let’s watch the second office team demonstrate proper situation monitoring. … about your daily office routine. … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Front Office Scenario
Susan was
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - surveys
– Houses the survey data and patient comments
– Provides reports to ACN Patient Experience Office … What do you like best about our office?
2. What do you like least about our office?
3. … Yes
CU/AIM 1472835723 The office was
very hot. Just a
small fan.
1/12/2018 Int. Med. … No
CU/AIM 1472835723 The office was
very clean, and
everything looks
perfectly in order.
1/12/2018 … What do you like best about our office?
What did you like lease about our office?
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
August 01, 2021 - Did this provider’s office give you information about what to do if your child needed care during evenings … In the last 6 months, did you and someone from this provider’s office talk about the kinds of behaviors … In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how your child gets
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
March 07, 2019 - Lesson 4: Summary: Putting It All Together
Module 7: Summary: Putting It All Together
Office-Based Care … Online Course
Welcome to
Welcome to the TeamSTEPPS for Office-Based Care Online Course. … Which communication tools make sense and could work in your office? … She is not a Practice Facilitator herself, but she is the office champion. … She herself is not a Practice Facilitator, but she is the office champion.
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=20&search_api_fulltext=&sort=asc
Interpreter services
P-IN3
Interpreter at child's personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … P-IN5
Patient used friend or family member as interpreter at personal doctor's office … P-IN5
Respondent used friend or family member as interpreter at child's personal doctor's office … P-IN6
Respondent used child younger than 18 as interpreter at child's personal doctor's office
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/cati-script.pdf
July 01, 2016 - Your doctor’s office is participating in our study to help us better
understand people’s experiences … When we say “Other primary care professionals in this office,” we are referring to: doctors,
nurse … regular office hours, how often did you get an answer that same day? … In the last 12 months, if you called your primary care provider’s office after regular office
hours … , how often did someone in your primary care provider’s
office help you make the appointment?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-adult-survey_2157-1a.docx
March 11, 2016 - In the last 12 months, did you need to visit a doctor's office or clinic after regular office hours? … after regular office hours? … during regular office hours? … after regular office hours? … In the last 12 months, when you contacted your personal doctor's office or clinic after regular office
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-child-survey_2158-1a.docx
March 11, 2016 - In the last 12 months, did your child need to visit a doctor's office or clinic after regular office … or clinic after regular office hours? … question during regular office hours? … office hours, how often did you get an answer to your medical question that same day? … question after regular office hours?
-
www.ahrq.gov/sites/default/files/wysiwyg/SOPS-International-Countries-September-2022-508-rev.pdf
January 01, 2022 - Counties
Hospital
1.0
Hospital
2.0
Medical
Office
Nursing
Home
Community
Pharmacy
Ambulatory … Safety
Supplemental
Item Set
Hospital Value
and Efficiency
Supplemental
Item Set
Medical Office … 2022 Page 1 of 6
September 2022 Page 2 of 6
Counties
Hospital
1.0
Hospital
2.0
Medical
Office … Safety
Supplemental
Item Set
Hospital Value
and Efficiency
Supplemental
Item Set
Medical Office … Ireland
September 2022 Page 3 of 6
Counties
Hospital
1.0
Hospital
2.0
Medical
Office
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Change Management
TEAMSTEPPS 05.2
Mod 1 05.2 … Step 3: Prioritize best practices
(10 minutes)
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
January 01, 2006 - Slide 1
for
Office-Based Care
Leading Teams
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
10
Leadership in the Medical Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
11
Reflect and Apply to Your Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Front Office Scenario
Jack, an … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
13
Leadership
BARRIERS
Hierarchical