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  1. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
    January 20, 2006 - PowerPoint Presentation for Office-Based Care Team Structure TEAMSTEPPS 05.2 Mod 1 05.2 … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 3 Teamwork & the Care Team The Care … Care 4 Example of Poorly Functioning Medical Office Team Let’s watch four different care teams … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 5 What Breakdowns Did You See? … Are these situations that you could see happening at your office?
  2. www.ahrq.gov/sites/default/files/2024-12/pace-report.pdf
    January 01, 2024 - Methods: Data from the Medical Office Safety Culture Survey, the Office Vital Signs Survey, two error … AHRQ-supported Office Vital Signs instrument; c. … Survey on Healthcare Quality and Patient Safety, Office Vital Signs Survey, and MGMA Office Safety … Results: Office Vital Signs and Office Safety Culture The clinic-level results of the Office Safety … Vital Signs and Office Safety Culture MGMA Office Procedures Survey Comparison of Self-reported Activities
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
    July 27, 2021 - Did this provider’s office give you all the instructions you needed to use video for this visit? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … Did someone from this provider’s office follow up to give you those results? … Staff at provider’s office 21.
  4. www.ahrq.gov/faqs/index.html?page=5
    A medical office could be located in a building containing multiple medical offices, but each office … Medical Office . Nursing Home . Community Pharmacy . Ambulatory Surgery Center . … Can any size medical office conduct the Medical Office Survey on Patient Safety Culture? … Medical Office . Nursing Home . Community Pharmacy . Ambulatory Surgery Center . … Does it matter what specialty or specialties my medical office covers?
  5. www.ahrq.gov/teamstepps/officebasedcare/handouts/knowledge.html
    December 01, 2015 - TeamSTEPPS for Office-Based Care Knowledge Assessment Instructions: For each of the following … A patient comes into the office for a wellness visit, and Dr. … The _____ is always at the center of the office-based team. Physician. Practice Facilitator. … When should an office determine its readiness to undertake a TeamSTEPPS initiative? … TeamSTEPPS for Office-Based Care Knowledge Assessment—Answer Key The table below presents the best
  6. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-uw.pptx
    January 01, 2018 - OBC PPT Q4 for Office-Based Care Online Innovative Training Techniques to Introduce and … Reinforce TeamSTEPPS Skills in the Office-Based Care Setting TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹# … Care Online funded by AHRQ TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Slide ‹#› TeamSTEPPS for Office-Based … for Office-Based Care TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Slide ‹#› TeamSTEPPS for Office-Based Care … 7 TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Slide ‹#› TeamSTEPPS for Office-Based Care 8 Review
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-survey-instructions.pdf
    July 01, 2016 - Primary care office: A group of primary care professionals and the staff who work with them in an office … regular office hours, how often did you get an answer that same day? … with a medical question during regular office hours in the last 12 months. 9. … In the last 12 months, if you called your primary care provider’s office after regular office hours, … after regular office hours in the last 12 months. 10.
  8. www.ahrq.gov/cpi/centers/ockt/index.html
    February 01, 2025 - Office of Communications (OC) Develops, implements, and manages programs for communicating and … provides full-service design of publications and coordinates printing with the Government Printing Office … Contact Information Office of Communications (OC) Agency for Healthcare Research and Quality 5600 Fishers
  9. www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/suppl-healthit-items-cg-survey30-adult.html
    February 01, 2021 - Can you make appointments at this provider's office by email or on a website? … In the last 6 months, did you email this provider's office with a medical question? … Visit notes sum up what was talked about on a visit to a provider's office. … In the last 6 months, did this provider's office offer you visit notes? … In the last 6 months, how did this provider's office offer you the visit notes?
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
    January 20, 2006 - PowerPoint Presentation for Office-Based Care Situation Monitoring TEAMSTEPPS 05.2 Mod … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Cross-Monitoring A process of ongoing … Office Let’s watch the second office team demonstrate proper situation monitoring. … about your daily office routine. … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 7 Front Office Scenario Susan was
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - surveys – Houses the survey data and patient comments – Provides reports to ACN Patient Experience Office … What do you like best about our office? 2. What do you like least about our office? 3. … Yes CU/AIM 1472835723 The office was very hot. Just a small fan. 1/12/2018 Int. Med. … No CU/AIM 1472835723 The office was very clean, and everything looks perfectly in order. 1/12/2018 … What do you like best about our office? What did you like lease about our office?
  12. www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
    August 01, 2021 - Did this provider’s office give you information about what to do if your child needed care during evenings … In the last 6 months, did you and someone from this provider’s office talk about the kinds of behaviors … In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how your child gets
  13. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
    March 07, 2019 - Lesson 4: Summary: Putting It All Together Module 7: Summary: Putting It All Together Office-Based Care … Online Course Welcome to Welcome to the TeamSTEPPS for Office-Based Care Online Course. … Which communication tools make sense and could work in your office? … She is not a Practice Facilitator herself, but she is the office champion. … She herself is not a Practice Facilitator, but she is the office champion.
  14. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=20&search_api_fulltext=&sort=asc
    Interpreter services P-IN3 Interpreter at child's personal doctor's office … Interpreter services P-IN4 Rating of interpreter at personal doctor's office … P-IN5 Patient used friend or family member as interpreter at personal doctor's office … P-IN5 Respondent used friend or family member as interpreter at child's personal doctor's office … P-IN6 Respondent used child younger than 18 as interpreter at child's personal doctor's office
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/cati-script.pdf
    July 01, 2016 - Your doctor’s office is participating in our study to help us better understand people’s experiences … When we say “Other primary care professionals in this office,” we are referring to: doctors, nurse … regular office hours, how often did you get an answer that same day? … In the last 12 months, if you called your primary care provider’s office after regular office hours … , how often did someone in your primary care provider’s office help you make the appointment?
  16. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-adult-survey_2157-1a.docx
    March 11, 2016 - In the last 12 months, did you need to visit a doctor's office or clinic after regular office hours? … after regular office hours? … during regular office hours? … after regular office hours? … In the last 12 months, when you contacted your personal doctor's office or clinic after regular office
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-child-survey_2158-1a.docx
    March 11, 2016 - In the last 12 months, did your child need to visit a doctor's office or clinic after regular office … or clinic after regular office hours? … question during regular office hours? … office hours, how often did you get an answer to your medical question that same day? … question after regular office hours?
  18. www.ahrq.gov/sites/default/files/wysiwyg/SOPS-International-Countries-September-2022-508-rev.pdf
    January 01, 2022 - Counties Hospital 1.0 Hospital 2.0 Medical Office Nursing Home Community Pharmacy Ambulatory … Safety Supplemental Item Set Hospital Value and Efficiency Supplemental Item Set Medical Office … 2022 Page 1 of 6 September 2022 Page 2 of 6 Counties Hospital 1.0 Hospital 2.0 Medical Office … Safety Supplemental Item Set Hospital Value and Efficiency Supplemental Item Set Medical Office … Ireland     September 2022 Page 3 of 6 Counties Hospital 1.0 Hospital 2.0 Medical Office
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
    January 20, 2006 - Slide 1 TeamSTEPPS for Office-Based Care Change Management TEAMSTEPPS 05.2 Mod 1 05.2 … Step 3: Prioritize best practices (10 minutes) ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … Care John Kotter 8 Steps of Change ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Empower Others To Act Provide … Care TeamSTEPPS Change Model ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
    January 01, 2006 - Slide 1 for Office-Based Care Leading Teams TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 10 Leadership in the Medical Office … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 11 Reflect and Apply to Your Office … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 12 Front Office Scenario Jack, an … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 13 Leadership BARRIERS Hierarchical

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