-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Did you need instructions from this
provider’s office about how to use video for
this visit? … Did this provider’s office give you all the
instructions you needed to use video for this
visit? … Did someone from this provider’s office
follow up to give you those results?
1 Yes
2 No
21. … Thinking about your most recent visit, did
you talk to staff from this provider’s office? … Thinking about your most recent visit, was
the staff from this provider’s office as
helpful as you
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-SOPS_101_Webcast_2020-Gray.pdf
January 01, 2020 - organizational culture supports patient safety
9
Hospital
Version
1.0 and 2.0
Nursing
Home
Medical
Office … culture
13
Coming
Soon
Optional Supplemental Items
in Development
• Diagnostic Safety (Medical Office … Medical Office
- Value and Efficiency Supplemental Items
- Diagnostic Safety Supplemental Items
Sept … 20
Ambulatory Surgery Center SOPS and
Medical Office SOPS Data Submission
• We provide free technical … Data Submission Schedule
Ambulatory Surgery Center SOPS and Medical Office SOPS Data Submission
Database
-
www.ahrq.gov/faqs/index.html?page=4
June 12, 2025 - The Medical Office Survey on Patient Safety Culture emphasizes patient safety and health care quality … The dimensions in the medical office survey are:
Communication about error. … Office processes and standardization.
Organizational learning. … and two overall rating questions:
How they would rate this medical office on five different areas … How they would rate this medical office on patient safety?
-
www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-88-measure-1-section-2-attachment-6.pdf
June 02, 2025 - Patients should have an
assessment code (see Table 2 for list of assessment codes) at the office visit … Claims Data Specification Example
Table 1: Evaluation and Management Codes
Description CPT Codes
Office … questionnaires), each 15 minutes face-to-face with the
patient; initial assessment
96150-
96155
Office … Counseling and/or coordination
99201-
99205
Office or other outpatient visit for the evaluation and
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
March 01, 2021 - # Physicians (individual reports) 900
Year Initiated 2006
All Visit Types (as of April 2020) In-Office … Ambulatory
Resource Team
(ART)
Scorecard for
clinics;
assessment of
actions
affecting CG-
CAHPS Office … receive incentives and formal recognition as they matriculate thru ART
program
33
Investments in Office … CORE, Ambulatory Nursing, Cash Controls,
etc. into one learning environment.
34
Investments in Office … Employee Training
36
ART Scorecard
37
Some of the elements
that may directly affect
CG-CAHPS Office
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
July 01, 2015 - In the last 6 months, did you contact this
provider’s office to get an appointment for
an illness, … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care you … In the last 6 months, did you contact this
provider’s office with a medical question
during regular … office hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-demographics.pdf
June 02, 2025 - We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … (Check all that apply)
Front office staff ……………………. person_ consult_front_office …….. 1 = yes 2 = no … Back office staff ………………….… person_ consult_back_office ….….. 1 = yes 2 = no
Office manager ……… … staff
FTE_offstaff
Collaboratively
determined core item
Office staff (those supporting practice … Consultation: Off
Back Office Consultation: Off
Office Manager Consultation: Off
Nurse: Off
MA:
-
www.ahrq.gov/ncepcr/data-resources/index.html
September 01, 2024 - Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS) Medical Office survey … The Medical Office SOPS survey also has two optional supplemental items sets for survey customization … : SOPS Medical Office Diagnostic Safety and SOPS Medical Office Value and Efficiency supplemental item … The SOPS program is currently developing a supplemental item set on workforce safety for the Medical Office
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-mail.pdf
July 01, 2016 - By answering the questions in the survey, you will
give this doctor’s office information they can use … You have been chosen at random from a list of patients receiving care from your doctor’s office to be … You were chosen only because you received care at this office, not for any other
reason. … You were chosen only because you received care at this office, not for
any other reason. … Your answers can help this doctor’s office better meet the needs of its patients.
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-ny.pdf
June 02, 2025 - those providing
direct patient care, e.g., RN, LPN, MA, CMA) (combined Clinical staff FTE)
Number of office … (number of office staff)
Combined FTE for office staff (those supporting
practice operations and NOT … (combined office staff FTE)
Number of psychologists
(number of Psychologists)
Combined psychologists … staff
Back office staff
Office manager
Nurse
Medical assistant
Clinician (MD, DO, NP, PA) … staff:
Combined FTE for office staff:
Number of psychologists:
Combined psychologists FTE:
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/about/F2CGLizHoyRogerLevine.pdf
June 02, 2025 - –
Collected 2,997 critical incidents
–
294 of these incidents were either patient
reports of office … visits to a surgeon or were
surgeon reports about an office visit
Critical Incident ResultsCritical … Rapport 55 18.7% 765 28.3% < .001
Treats patient with courtesy and respect 12 4.1% 213 7.9% 0.026
Office … practices, office, and ancillary staff 16 5.4% 223 8.3%
Care from ancillary staff including nurses, … –
Surgeon treats you with courtesy and respect
Reporting CompositesReporting Composites
Office
-
www.ahrq.gov/es/patient-safety/settings/hospital/resource/nicu/packet/apa.html
December 01, 2013 - Decide whether the pediatrician's office needs to be close to your home, job, or day care. … Call the pediatrician's office to ask if they accept your current health insurance and if they are accepting … Ask the pediatrician's office what your co-payment and responsibilities are. … Ask the pediatrician's office which doctor your baby will see at every visit. … Ask the pediatrician's office if a doctor is on-call 24 hours a day for emergencies.
-
www.ahrq.gov/patient-safety/settings/hospital/resource/nicu/packet/apa.html
December 01, 2013 - Decide whether the pediatrician's office needs to be close to your home, job, or day care. … Call the pediatrician's office to ask if they accept your current health insurance and if they are accepting … Ask the pediatrician's office what your co-payment and responsibilities are. … Ask the pediatrician's office which doctor your baby will see at every visit. … Ask the pediatrician's office if a doctor is on-call 24 hours a day for emergencies.
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa5.pdf
January 01, 2018 - English proficiency who had a usual source of care -11.11 -1.01 MEPS 2016
Adults who had a doctor’s office … describe how they will follow the instructions
-6.07 -2.23 MEPS 2016
Adults who had a doctor’s office … 2016
Rating of healthcare 0-6 on a scale from 0 to 10 (best grade) by adults who had
a doctor´s office … or clinic visit in the last 12 months
137.65 9.00 MEPS 2016
Adults who had a doctor’s office or … or clinic visit in the last 12 months
-0.31 -0.3 MEPS 2002-
2016
Adults who had a doctor’s office
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - the organizational culture supports patient
safety
Hospital
(2004)
Nursing
Home
(2008)
Medical
Office … AHRQ’s Medical Office Survey Helps Colorado Hospital Provide Better Care:
https://www.ahrq.gov/news/ … the end of the SOPS surveys
19
20
Value and Efficiency Supplemental Items
(Hospital & Medical Office … items)
5 Overall EHR System Rating (1 item)
22
Diagnostic Safety Supplemental
Items (Medical Office … processes and sources of error in diagnosis
23
Diagnostic Safety Supplemental
Items (Medical Office
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2024-sops-deidentified-research-datasets.pdf
January 01, 2024 - Datasets
Variable Type
SOPS De-Identified Core Research Datasets
Hospital 2.0 Hospital 1.0 Medical Office … respondent ID
• De-identified hospital
ID
• De-identified
respondent ID
• De-identified medical
office … Datasets
Hospital Health Information Technology
Patient Safety Hospital Workplace Safety Medical Office … respondent ID
• De-identified hospital ID
• De-identified respondent ID
• De-identified medical office … surveys/hospital/supplemental-items/workplace-safety.html
https://www.ahrq.gov/sops/surveys/medical-office
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - as needed
Patient got answers to medical questions the same day he/she
contacted provider’s office …
Patient got answers to medical questions as soon as he/she needed
when contacted provider’s office … minutes of appointment time --
1 The office … staff composite (Helpful, Courteous, and Respectful Office Staff) and provider rating were not
compared … as needed
Patient got answers to medical questions the same day he/she
contacted provider’s office
-
www.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit-tool8.html
March 01, 2014 - When the clinician is most available for a quick phone call meeting: ________________
Best Office … Fax:
Other:
Of the above, the preferred way to contact me is: ________________
Best Office … Time:
I prefer the following method for receiving information/materials for myself or office … Fax:
Mail:
In person:
Please copy me on Emails to the following individuals in this office
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-post-intervention.pdf
June 02, 2025 - We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … (Check all that apply)
Front office staff……………… person_ consult_front_office …….. 1 = yes 2 = no … Back office staff………………….… person_ consult_back_office ….….. 1 = yes 2 = no
Office manager……………………. … ________number of office staff
FTE_offstaff
Optional item
Office staff (those supporting practice … : Off
back office: Off
office manager: Off
nurse: Off
MA: Off
clinician: Off
other: Off
own clinician
-
www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2014/mosurv14chap4.html
June 01, 2014 - Medical Office Survey on Patient Safety Culture
Chapter 4. … Characteristics of Respondents
Previous Page Next Page
Table of Contents
Medical Office … Medical Office Characteristics
Chapter 4. Characteristics of Respondents
Chapter 5. … Nearly one-fourth of staff (24 percent) had worked at their medical office for 11 years or more.