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teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=6
April 29, 2024 - Group
Access
AC4
Child got needed care from provider's office … AC6
Respondent got answer to medical question as soon as needed when contacted provider's office … after regular office hours
Child
Clinician & Group
Access … AC8
Child got needed care from provider's office after regular office hours
Child … AC10
Respondent was informed about length of wait time at provider's office
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/value-efficiency-supplemental-item-spanish.pdf
March 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish
SOPS … : This supplemental item set was designed for use with the core SOPS® Medical Office
Survey to help … Add the SOPS Medical Office Background Questions
after these Value and Efficiency items. … https://www.ahrq.gov/sops/databases/medical-office/index.html
https://www.ahrq.gov/sops/databases/medical-office … /index.html
https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide
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teamstepps.ahrq.gov/teamstepps/primarycare/index.html
February 01, 2015 - Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … TeamSTEPPS adapts the core concepts of the TeamSTEPPS program to reflect the environment of primary care office-based … This Training ( PDF Version [ - 37.5 KB] )
Objectives of TeamSTEPPS Training for Primary Care Office-Based … 43.66 KB] )
Sample Agenda ( PDF Version [ - 29.7 KB] )
Thinking about Your Primary Care Office-Based … 33.85 KB] )
Creating A Handoff Checklist ( PDF Version [ - 35.67 KB] )
Slide Presentations
Office-Based
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - Did this provider’s office
give you all the instructions
you needed to use video for
this visit? … In the last 6 months, when
you contacted this provider’s
office during regular office
hours, how often … In the last 6 months, when
you contacted this provider’s
office during regular office
hours, how often … Did someone from this
provider’s office follow up to
give you those results? … Staff at
provider’s
office
21.
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teamstepps.ahrq.gov/hai/tools/ambulatory-care/lab-testing-toolkit.html
January 01, 2018 - The tools in this step-by-step guide can increase the reliability of the testing process in your office … This step-by-step guide can help you increase the reliability of the testing process in your office. … The tools will help you examine how tests are managed in your office, from the moment tests are ordered … Use of the Guide
This guide (PDF, 4.48 MB) tells you how to:
Assess your office testing process, … guide to improve the usability, practicality, and usefulness of a 2013 AHRQ toolkit, Improving Your Office
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - surveys
– Houses the survey data and patient comments
– Provides reports to ACN Patient Experience Office … What do you like best about our office?
2. What do you like least about our office?
3. … Yes
CU/AIM 1472835723 The office was
very hot. Just a
small fan.
1/12/2018 Int. Med. … No
CU/AIM 1472835723 The office was
very clean, and
everything looks
perfectly in order.
1/12/2018 … What do you like best about our office?
What did you like lease about our office?
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teamstepps.ahrq.gov/sops/news.html
March 01, 2024 - Database Report (February 2024)
Results from AHRQ’s 2024 SOPS ® Medical Office Survey User Database … AHRQ Post-Webcast Materials for “SOPS ® Medical Office Survey—What You Need to Know” (July 2023) … This webcast provided information on AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Medical Office … Select to access a recording of the webcast and presentation slides .
2022 SOPS Medical Office … Database Report (March 2022)
The AHRQ SOPS Medical Office Survey on Patient Safety Culture User
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teamstepps.ahrq.gov/cpi/centers/index.html
September 01, 2023 - Office of the Director
Robert Otto Valdez, Ph.D., M.H.S.A. … , M.S., Director
Phone: (301) 427-1571
Fax: (301) 427-1341
Email: craig.umscheid@ahrq.hhs.gov
Office … Holland, Director
Phone: (301) 427-1364
Fax: (301) 427-1873
Email: howard.holland@ahrq.hhs.gov
Office … M.D., Director
Phone: (301) 427-1449
Fax: (301) 427-1562
Email: francis.chesley@ahrq.hhs.gov
Office
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teamstepps.ahrq.gov/cpi/about/organization/index.html
January 01, 2024 - Financing, Access and Cost Trends (CFACT)
Center for Quality Improvement and Patient Safety (CQuIPS)
Office … of the Director (OD)
Office of Communications (OC)
Office of Extramural Research, Education and … Priority Populations (OEREP)
Office of Management Services (OMS)
AHRQ Key Contacts
Biographies:
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teamstepps.ahrq.gov/cpi/about/organization/contacts/key-contacts.html
September 01, 2023 - AHRQ Key Contacts
AHRQ Key Contacts
Offices and Centers
Office … , M.S., Director
Phone: (301) 427-1571
Fax: (301) 427-1341
Email: craig.umscheid@ahrq.hhs.gov
Office … Holland, Director
Phone: (301) 427-1364
Fax: (301) 427-1873
Email: howard.holland@ahrq.hhs.gov
Office … M.D., Director
Phone: (301) 427-1449
Fax: (301) 427-1562
Email: francis.chesley@ahrq.hhs.gov
Office
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/orgchart/organizationchart-092023.pdf
September 01, 2023 - AHRQ Organizational Chart
Office of Extramural Research,
Education and Priority Populations
Francis … Department of Health and Human Services
Agency for Healthcare Research and Quality
Office of Communications … for disseminating the results of Agency activities with the
goal of changing audience behavior
Office … the quality and safety of our health care
system through research and implementation of evidence
Office
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teamstepps.ahrq.gov/cpi/about/organization/orgchart/organizational-chart.html
September 01, 2023 - Organization Chart
AHRQ Key Contacts
AHRQ Organization Chart
Office … Sessums, J.D., M.D., Chief Medical Officer
Office of Extramural Research, Education and Priority Populations … Office of Communications
Howard E. … Office of Management Services
Jeffrey "Jay" Toven, Director
Directs and coordinates Agency-wide program
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teamstepps.ahrq.gov/teamstepps/officebasedcare/1_communication_good/index.html
February 01, 2017 - Home
TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® for Office-Based … Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … Evidence Base
TeamSTEPPS® Webinars
Communication
Good Teamwork in Office-Based
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teamstepps.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - needed
Q10 Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history
Q17 Someone from provider's office … with patient to give results of blood test, x-ray, or other test
Q20 Someone from provider's office … talked about all prescription medications being taken
Helpful, Courteous, and Respectful Office Staff
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - In the last 6 months, did you contact this
provider’s office to get an appointment for
your child for … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care your … during regular office
hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often … In the last 6 months, how often were clerks
and receptionists at this provider’s office as
helpful
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Did you need instructions from this
provider’s office about how to use video for
this visit? … Did this provider’s office give you all the
instructions you needed to use video for this
visit? … Did someone from this provider’s office
follow up to give you those results?
1 Yes
2 No
21. … Thinking about your most recent visit, did
you talk to staff from this provider’s office? … Thinking about your most recent visit, was
the staff from this provider’s office as
helpful as you
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teamstepps.ahrq.gov/news/newsroom/case-studies/202303.html
October 01, 2023 - Case Studies
October 2023
The University of Georgia Health Center (UHC) used AHRQ’s Medical Office … More than 130 UHC employees participated in the 2021 Medical Office SOPS survey, 58 percent of whom had … They answered a variety of survey questions, including access to care, communications, office processes
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/policy/eeo/eeo-complaints-process-memo-0224.pdf
March 27, 2023 - Employees may and should report allegations of
discrimination to HRSA’s Office of Civil Rights, Diversity … their immediate
supervisor, another management official, and/or the HHS Employee and Labor Relations Office … (CFR), Part 1614, employees who wish to go file an EEO complaint must
report allegations to HRSA’s Office … Supervisors are encouraged to seek guidance from HRSA’s Office of Civil Rights, Diversity, and
Inclusion … Training
HRSA’s Office of Civil Rights, Diversity, and Inclusion provides mandatory EEO compliance
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teamstepps.ahrq.gov/policy/foia/foiafy10.html
November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201
Phone: 202-619-2541
Office of Public Health and Science (OPHS)
Freedom of … Department of Health and Human Services
OPDIVs—Operating Divisions of HHS
OS—Office of the Secretary … , HHS
OASPA—Office of the Assistant Secretary for Public Affairs, HHS
AoA—Administration on Aging
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teamstepps.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.