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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/value-efficiency-supplemental-item-spanish.pdf
March 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish
SOPS … : This supplemental item set was designed for use with the core SOPS® Medical Office
Survey to help … Add the SOPS Medical Office Background Questions
after these Value and Efficiency items. … https://www.ahrq.gov/sops/databases/medical-office/index.html
https://www.ahrq.gov/sops/databases/medical-office … /index.html
https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide
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pbrn.ahrq.gov/teamstepps-program/resources/additional/labor.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/call-outs.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/check-back-team.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/cross-monitor.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/check-back.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/cus-words.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/sbar.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/cus.html
July 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/huddle-emergency.html
August 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/sbar-inpatient.html
August 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/cus-equity.html
September 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/cus-teachback.html
August 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/debrief-ed.html
August 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/teamstepps-program/resources/additional/step.html
June 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
March 07, 2019 - FileNewTemplate
Module 2: Team Structure
Office-Based Care Online Course
Welcome to
Welcome to … the TeamSTEPPS for Office-Based Care Online Course. … Team Structure
‹#›
4
Is your office structured for success? … that facilitate the day-to-day operations of the medical office. … This illustration lists some of the challenges faced by the office-based team.
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pbrn.ahrq.gov/sops/news.html
March 01, 2024 - SOPS Announcements
AHRQ’s 2024 Surveys on Patient Safety Culture ® Medical Office … Database Report (February 2024)
Results from AHRQ’s 2024 SOPS ® Medical Office Survey User Database … AHRQ Post-Webcast Materials for “SOPS ® Medical Office Survey—What You Need to Know” (July 2023) … This webcast provided information on AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Medical Office … Select to access a recording of the webcast and presentation slides .
2022 SOPS Medical Office
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pbrn.ahrq.gov/teamstepps-program/resources/additional/cus-sbar-rural-clinic.html
August 01, 2023 - Care)
Debrief in Emergency Department
Feedback (Long-Term Care)
Good Teamwork in Office-Based … Emergency Department
Labor and Delivery: Successful Outcome Using TeamSTEPPS
Leadership in Office-Based … Proficiency Safety: CUS Words
Limited English Proficiency Safety: Checkback
Mutual Support in Office-Based … SBAR on Inpatient Medical Unit
STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based
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pbrn.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - needed
Q10 Patient got answer to medical question the same day he/she contacted provider's office … Provider knew important information about patient's medical history
Q17 Someone from provider's office … with patient to give results of blood test, x-ray, or other test
Q20 Someone from provider's office … talked about all prescription medications being taken
Helpful, Courteous, and Respectful Office Staff
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pbrn.ahrq.gov/news/newsroom/case-studies/202303.html
October 01, 2023 - Case Studies
October 2023
The University of Georgia Health Center (UHC) used AHRQ’s Medical Office … More than 130 UHC employees participated in the 2021 Medical Office SOPS survey, 58 percent of whom had … They answered a variety of survey questions, including access to care, communications, office processes