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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - the most important things that you look for
in a healthcare provider and the staff in his or her
office … about the things that are most
important to you, how do your provider and the staff
in his or her office … gone
well in your experiences in the last 12 months with
your provider and the staff in his or her office … to focus on any experiences in the
last 12 months with your provider and the staff in his
or her office … most recent visit used phone or video, how was the visit better or worse than in-person care
at the office
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monahrq.ahrq.gov/sops/surveys/index.html
January 01, 2023 - in this section
SOPS®
About SOPS
SOPS Surveys
Hospital
Medical Office … Medical Office Survey .
Nursing Home Survey .
Community Pharmacy Survey . … The SOPS Hospital, Medical Office, and Nursing Home Surveys have the following supplemental item sets … SOPS Supplemental Item Set
SOPS Hospital Survey
SOPS Medical Office Survey
SOPS Nursing Home
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monahrq.ahrq.gov/patient-safety/patients-families/index.html
June 01, 2023 - Whether you see patients at a hospital, primary care office, or other setting, time is often limited … For Hospital Staff
For Patients and Families in the Hospital
For Medical Office Staff
For Patients … and Families in the Medical Office
For Long-Term Care Facility Staff
For Ambulatory Surgery Center … For Medical Office Staff
Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients … For Patients and Families in the Medical Office
Waiting Room Video
This video features patients and
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monahrq.ahrq.gov/sops/resources/improvement-resourcelist.html
July 01, 2023 - SOPS Surveys:
Hospital Version 2.0 (PDF, 551 KB)
Hospital Version 1.0 (PDF, 519 KB)
Medical Office … Ambulatory Surgery Center (PDF, 650 KB)
Resource Lists for SOPS Supplemental Item Sets:
Medical Office … Diagnostic Safety (PDF, 272 KB)
Medical Office and Hospital Value and Efficiency (PDF, 239 KB)
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monahrq.ahrq.gov/sops/news/previous-announcements.html
November 01, 2023 - Medical offices can administer the items at the end of the SOPS Medical Office Survey, just before the … In April 2021, AHRQ released the new Diagnostic Safety Supplemental Item Sets for the SOPS Medical Office … Medical offices can use the survey item set as a supplement to the Medical Office Survey to assess the … Learn more about the Diagnostic Safety Supplemental Item Set for Medical Office SOPS . … Development of Diagnostic Safety Supplemental Items for the SOPS Medical Office Survey (March 2019)
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monahrq.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
May 12, 2022 - ________________________________________________________
Home Telephone: ________________________ Office … ________________________________________________________
Home Telephone: ________________________ Office … ________________________________________________________
Home Telephone: ________________________ Office
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monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-resources.pdf
May 01, 2023 - Healthcare Research and Quality (AHRQ)
Diagnostic Safety Supplemental Item Set for the SOPS Medical Office … /supplemental-items/diagnostic-safety.html
https://www.ahrq.gov/sops/surveys/medical-office/index.html … Improving Office Practice: Working Smarter, Not Harder
https://www.aafp.org/fpm/2006/1100/p28.html … Office organization is often accomplished through relatively simple
strategies that together form a … Improving Office Practice: Working Smarter, Not Harder
2.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
December 01, 2022 - Race—MEPS tables are shown starting with 2002 data, the year MEPS transitioned to the Office
of Management … CAHPS composite measure (adults and children)—This measure identified people who had a
doctor’s office … health
providers sometimes or never listened carefully to them
Core
Adults who had a doctor’s office … Core
Rating of healthcare 0-6 on a scale from 0 to 10 (best grade) by adults who had a
doctor’s office … or clinic visit in the last 12 months
Core
Adults who had a doctor’s office or clinic visit in the
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
August 01, 2015 - In the last 6 months, did you contact this
provider’s office to get an appointment for
your child for … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care your … during regular office
hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often … In the last 6 months, how often were clerks
and receptionists at this provider’s office as
helpful
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monahrq.ahrq.gov/teamstepps/dental/index.html
October 01, 2021 - Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … Dental Office: Opportunity Won (4 min., 21 sec.) … Dental Office: Lost Opportunity (4 min., 43 sec.)
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monahrq.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
December 01, 2023 - Race—MEPS tables are shown starting with 2002 data, the year MEPS transitioned to the Office
of Management … CAHPS composite measure (adults and children)—This measure identified people who had a
doctor’s office … health
providers sometimes or never listened carefully to them
Core
Adults who had a doctor’s office … Core
Rating of healthcare 0-6 on a scale from 0 to 10 (best grade) by adults who had a
doctor’s office … or clinic visit in the last 12 months
Core
Adults who had a doctor’s office or clinic visit in the
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/fed-IWG-dxsafety-Nov19mtg.pdf
November 15, 2019 - Institutes of Health/Clinical Center
NIH/NCI National Institutes of Health/National Cancer Institute
ONC Office … of the National Coordinator for Health Information Technology
OASH Office of the Assistant Secretary … Revised Safer Dx
Instrument , to help identify/measure diagnostic errors through case
reviews
• VA Office
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monahrq.ahrq.gov/sites/default/files/2024-02/pace-report.pdf
January 01, 2024 - The second most common office setting is residency training
offices for family medicine residents. … PARTICIPANTS
Participants included all office clinicians and staff in the participating primary care … office. … , including
communication from other offices, and errors with participants outside the office. … These
systems do not inherently increase primary care office safety.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa1.pdf
January 01, 2018 - People under age 65 with health insurance -2.29 0.0 0.00 NHIS 18 (2000-2017)
Adults who had a doctor’s office … with any private health insurance 2.43 0.0 0.00 NHIS 18 (2000-2017)
Children who had a doctor’s office … Source Data Year
People with a usual source of care, excluding hospital emergency rooms, who has
office … who sometimes or never got care as soon as needed
165.79 6.4 MEPS 2016
Adults who had a doctor’s office … People with a specific source of ongoing care 128.57 11.59 NHIS 2017
Children who had a doctor’s office
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monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
March 11, 2022 - Institutes of Health/Clinical Center
NIH/NCI National Institutes of Health/National Cancer Institute
ONC Office … of the National Coordinator for Health Information Technology
OASH Office of the Assistant Secretary … • Division of Patient Safety: The IHS Office of Quality has selected a
nurse consultant for the Division
-
monahrq.ahrq.gov/sops/about/index.html
November 01, 2023 - patient safety culture in the following settings:
Hospital Survey on Patient Safety Culture
Medical Office … Efficiency Supplemental Item Set for the Hospital Survey
Supplemental Item Sets for the SOPS Medical Office … Survey
Diagnostic Safety Supplemental Item Set for the Medical Office Survey
Value and Efficiency … Supplemental Item Set for the Medical Office Survey
Supplemental Item Set for the SOPS Nursing Home
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monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
May 01, 2023 - composite measures assessed in the Agency for Healthcare Research and Quality (AHRQ)
Hospital and Medical Office … Value and Efficiency Supplemental Item Sets for the SOPS Hospital and
Medical Office Surveys, followed … surveys/hospital/supplemental-items/value-efficiency.html
https://www.ahrq.gov/sops/surveys/medical-office … value-efficiency.html
https://www.ahrq.gov/sops/surveys/hospital/index.html
https://www.ahrq.gov/sops/surveys/medical-office
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monahrq.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-mepsmethods.pdf
December 01, 2021 - Race—MEPS tables are shown starting with 2002 data, the year MEPS transitioned to the Office
of Management … CAHPS® composite measure (adults and children)—This measure identified people who had
a doctor's office … drop the
measures in 2022
if 2018 and 2019
data are not
available2
Adults who had a doctor's office … it easy to get the care, tests, or
treatment Core changed to non-core
Children who had a doctor's office … or clinic visit in the last 12 months
Core
Adults who had a doctor's office or clinic visit in the
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - • Helpful, Courteous, and Respectful Office
Staff.
• Patients’ Rating of the Provider. … Improving Service From Office Staff
After reviewing the initial results of the 12-
Month Survey, Dean … Clinic took a closer look at
the “Helpful, Courteous, and Respectful Office
Staff” composite measure … As a result, Dean Clinic’s
performance on the office staff measure
increased from 79 percent in 2011 … Helpfulness of office staff; and
3. Courteousness and respectfulness of office
staff.
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monahrq.ahrq.gov/cpi/about/nac/pcortf-snac.html
November 01, 2022 - Vice President and Chief Population Health Officer
Office of Ambulatory Care and Population Health … Chief Research Officer
Office of Research
Denver Health
Jay Himmelstein, M.D., M.P.H. … Health Scientist Administrator Patient-Centered Outcomes Research Trust Fund
Office of the Director … Chief Medical Officer
Office of the Director
Agency for Healthcare Research and Quality
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