-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
March 01, 2021 - # Physicians (individual reports) 900
Year Initiated 2006
All Visit Types (as of April 2020) In-Office … Ambulatory
Resource Team
(ART)
Scorecard for
clinics;
assessment of
actions
affecting CG-
CAHPS Office … receive incentives and formal recognition as they matriculate thru ART
program
33
Investments in Office … CORE, Ambulatory Nursing, Cash Controls,
etc. into one learning environment.
34
Investments in Office … Employee Training
36
ART Scorecard
37
Some of the elements
that may directly affect
CG-CAHPS Office
-
ce.effectivehealthcare.ahrq.gov/policy/foia/foiafy10.html
November 01, 2020 - ): https://www.ihs.gov/FOIA/ National Institute of Health (NIH): http://www.nih.gov/icd/od/foia Office … of Inspector General (OIG): http://oig.hhs.gov/foia Office of Public Health and Science (OPHS): … Washington, D.C. 20201
Phone: 202-619-2541
Office of Public Health and Science (OPHS)
Freedom of … Department of Health and Human Services
OPDIVs—Operating Divisions of HHS
OS—Office of the Secretary … , HHS
OASPA—Office of the Assistant Secretary for Public Affairs, HHS
AoA—Administration on Aging
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=2&search_api_fulltext=&sort=desc
P-IN6
Respondent used child younger than 18 as interpreter at child's personal doctor's office … services
P-IN1
Respondent needed interpreter at child's personal doctor's office … Coordination of care
P-CR10
Respondent needed help from doctor's office … AC10
Respondent was informed about length of wait time at provider's office … AC10
Respondent was informed about length of wait time at doctor's office
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=10&search_api_fulltext=&sort=asc
P-IN5
Patient used friend or family member as interpreter at personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … Interpreter services
P-IN3
Interpreter at personal doctor's office … Interpreter services
P-IN2
Patient had interpreter at personal doctor's office … Interpreter services
C-IN2
Respondent had interpreter at provider's office
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=15&search_api_fulltext=&sort=desc
Population
Survey
Topics
C-HIT4
Patient emailed provider’s office … & Group
Access
AC11
Patient contacted personal doctor's office … with medical question during regular office hours
Adult
Health Plan
Access … AC13
Patient contacted personal doctor's office with medical question … after regular office hours
Adult
Health Plan
Access
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=5&search_api_fulltext=&sort=asc
People with mobility impairments
P-IM3
Getting weighed at the doctor's office … People with mobility impairments
C-IM2
Getting weighed at provider's office … Hospital
Health literacy
P-IC1
How personal doctor and office … Improving care and services
P-IC1
How personal doctor and office … Group
Improving care and services
C-IC1
How provider and office
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=2&search_api_fulltext=&sort=asc
Group
Access
AC4
Child got needed care from provider's office … AC6
Respondent got answer to medical question as soon as needed when contacted provider's office … Group
Access
AC8
Child got needed care from provider's office … after regular office hours
Child
Clinician & Group
Access … AC10
Respondent was informed about length of wait time at provider's office
-
ce.effectivehealthcare.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - Improving Your Office Lab Testing Process Ambulatory Toolkit increases the reliability of the lab testing … process within a medical office with step-by-step guidance. … The Medical Office Survey of Patient Safety Culture is designed for outpatient medical office providers … TeamSTEPPS ® for Office-Based Care adapts the core concepts of the TeamSTEPPS program to reflect the … environment of office-based medical teams.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-mail.pdf
July 01, 2016 - By answering the questions in the survey, you will
give this doctor’s office information they can use … You have been chosen at random from a list of patients receiving care from your doctor’s office to be … You were chosen only because you received care at this office, not for any other
reason. … You were chosen only because you received care at this office, not for
any other reason. … Your answers can help this doctor’s office better meet the needs of its patients.
-
ce.effectivehealthcare.ahrq.gov/sops/international/index.html
September 01, 2023 - SOPS Translation Information
Hospital SOPS Version 2.0 Translation Information
Medical Office … In
Number of Languages Translated Into
Hospital 1.0
99
43
Hospital 2.0
62
35
Medical Office … Supplemental Item Set
3
4
Hospital Value and Efficiency Supplemental Item Set
5
5
Medical Office … Translators of the Nursing Home Survey on Patient Safety Culture
Information for Translators of the Medical Office
-
ce.effectivehealthcare.ahrq.gov/ncepcr/data-resources/index.html
January 01, 2024 - Surveys on Patient Safety Culture
AHRQ’s Surveys on Patient Safety Culture (SOPS) Medical Office survey … The Medical Office SOPS survey also has two optional supplemental items sets for survey customization … : SOPS Medical Office Diagnostic Safety and SOPS Medical Office Value and Efficiency supplemental item … The SOPS program is currently developing a supplemental item set on workforce safety for the Medical Office
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
March 07, 2019 - FileNewTemplate
Module 4: Leading Teams
Office-Based Care Online Course
Welcome to
Welcome to the … TeamSTEPPS for Office-Based Care Online Course. … You can also visit the AHRQ TeamSTEPPS website to access the entire TeamSTEPPS for Office-Based Care … And apply the tools for leading teams specific to office-based care. … And apply the tools for leading teams specific to office-based care.
18
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - respondents to tell a clear and
comprehensive story about their experience with a
provider and his/her office … are the most important things that you look for in a healthcare
provider and the staff in his or her office … about the things that are most important to you, how do
your provider and the staff in his or her office … gone well in your experiences
in the last 3 months with your provider and the staff in his or her office … like to focus on any experiences in the last 3 months with your
provider and the staff in his or her office
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - the organizational culture supports patient
safety
Hospital
(2004)
Nursing
Home
(2008)
Medical
Office … AHRQ’s Medical Office Survey Helps Colorado Hospital Provide Better Care:
https://www.ahrq.gov/news/ … the end of the SOPS surveys
19
20
Value and Efficiency Supplemental Items
(Hospital & Medical Office … items)
5 Overall EHR System Rating (1 item)
22
Diagnostic Safety Supplemental
Items (Medical Office … processes and sources of error in diagnosis
23
Diagnostic Safety Supplemental
Items (Medical Office
-
ce.effectivehealthcare.ahrq.gov/teamstepps-program/training/accreditation-ceus.html
March 01, 2024 - psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office … The APA CEP Office maintains responsibility for the content of the programs. … psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office … The APA CEP Office maintains responsibility for the content of the programs. … The APA CEP Office maintains responsibility for the content of the programs.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - as needed
Patient got answers to medical questions the same day he/she
contacted provider’s office …
Patient got answers to medical questions as soon as he/she needed
when contacted provider’s office … minutes of appointment time --
1 The office … staff composite (Helpful, Courteous, and Respectful Office Staff) and provider rating were not
compared … as needed
Patient got answers to medical questions the same day he/she
contacted provider’s office
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=4
April 24, 2024 - People with mobility impairments
C-IM2
Getting weighed at provider's office … mobility impairments
C-IM4
Difficulty moving around restroom at provider's office … People with mobility impairments
C-IM3
Use restroom at provider's office … Clinician & Group
Provider type
C-IC1
How provider and office
-
ce.effectivehealthcare.ahrq.gov/sops/surveys/hospital/supplemental-items/value-efficiency.html
August 01, 2023 - in this section
SOPS®
About SOPS
SOPS Surveys
Hospital
Medical Office … IT Patient Safety
Hospital Value and Efficiency
Hospital Workplace Safety
Medical Office … Diagnostic Safety
Medical Office Value and Efficiency
Nursing Home Workplace Safety … More information on the SOPS Value and Efficiency Supplemental Item Set for the Medical Office Survey
-
ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/teledx-table1.html
August 01, 2020 - Some platforms are not HIPAA compliant (Note: During the COVID-19 pandemic, the Office for Civil Rights … Department of Health and Human Services; Office for Civil Rights, 2020 #7516]). 25
Access to the … Patient History
History should be comparable to the office-based history. … It may be better than an office-based history to the extent that other family members can be involved … Incidental findings that might have been detected in an office-based visit may be missed.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa5.pdf
January 01, 2018 - English proficiency who had a usual source of care -11.11 -1.01 MEPS 2016
Adults who had a doctor’s office … describe how they will follow the instructions
-6.07 -2.23 MEPS 2016
Adults who had a doctor’s office … 2016
Rating of healthcare 0-6 on a scale from 0 to 10 (best grade) by adults who had
a doctor´s office … or clinic visit in the last 12 months
137.65 9.00 MEPS 2016
Adults who had a doctor’s office or … or clinic visit in the last 12 months
-0.31 -0.3 MEPS 2002-
2016
Adults who had a doctor’s office