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ce.effectivehealthcare.ahrq.gov/policymakers/chipra/overview/background/appendix-a4.html
December 01, 2009 - for Healthcare Research and Quality (AHRQ)
Richard Kronick
Director
Francis Chesley
Director, Office … , Quality Improvement Group
jean.moodywilliams@cms.hhs.gov
Barry Straube
Chief Medical Officer, Office … of Clinical Standards and Quality
barry.straube@cms.hhs.gov
Office of the Assistant Secretary for … Medical Advisor, Center for Quality
dwillis-fillinger@hrsa.gov
Jennifer Burks
Senior Policy Analyst, Office … of the Administrator
Office of Planning and Evaluation
rcrump@hrsa.gov
Indian Health Service (IHS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
March 01, 2015 - In the last 12 months, when you phoned
this provider’s office during regular office hours,
how often … In the last 12 months, when you phoned
this provider’s office after regular office hours,
how often … In the last 12 months, when you phoned this provider’s office
during regular office hours, how often … In the last 12 months, did you phone this provider’s office with a
medical question after regular office … In the last 12 months, when you phoned this provider’s office after
regular office hours, how often
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.docx
October 01, 2011 - Before your surgery, how many office visits did you have with this surgeon? … During your office visits before your surgery, did this surgeon listen carefully to you? … During your office visits before your surgery, did this surgeon spend enough time with you? … During your office visits before your surgery, did anyone in this surgeon’s office use pictures, drawings … Did anyone in this surgeon’s office explain what to expect during your recovery period?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
January 24, 2014 - This is not the case with primary care office experience. … 85.22% 88.50% 3.28% 30th percentile
How often did clerks and receptionists at
this doctor’s office … 65.09% 69.55% 4.46% 30th percentile
When you phoned this doctor’s office during
regular office hours … 54.86% 60.52% 5.66% 30th percentile
When you phoned this doctor’s office after
regular office hours … 56.44% 60.57% 4.13% 40th percentile
How often did your visits to this doctor’s office
start within
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ce.effectivehealthcare.ahrq.gov/cpi/about/organization/index.html
January 01, 2024 - Financing, Access and Cost Trends (CFACT)
Center for Quality Improvement and Patient Safety (CQuIPS)
Office … of the Director (OD)
Office of Communications (OC)
Office of Extramural Research, Education and … Priority Populations (OEREP)
Office of Management Services (OMS)
AHRQ Key Contacts
Biographies:
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
March 11, 2016 - In the last 6 months, did you and someone from this provider’s office talk about the kinds of behaviors … In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how your child gets
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_cg_cahps_chartbook.pdf
January 01, 2013 - Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q14
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q17
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q21
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2013cliniciangroupchartbook.pdf
July 01, 2014 - Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q14
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q17
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q21
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - In the last 6 months, did you contact this
provider’s office to get an appointment for
an illness, … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care you … In the last 6 months, did you contact this
provider’s office with a medical question
during regular … office hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
November 01, 2020 - 3 Excluded vs. included
Efficacy of
visit
technology
(Not included)
Did this provider’s office … during
regular office hours, how
often did you get an
answer to your medical
question that same … 17
Did someone from this
provider’s office follow
up to give you those
results? … at this
provider’s office as
helpful as you thought
they should be? … 21
Thinking about your
most recent visit, was
the staff from this
provider’s office as
helpful
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ce.effectivehealthcare.ahrq.gov/sops/events/webinars/value-efficiency.html
October 01, 2018 - Databases, you need to administer the supplemental items with one of the SOPS surveys (Hospital or Medical Office … Results From the 2014 Pilot Study of the Value and Efficiency Supplemental Items (PDF, 1.4 MB)
Medical Office … Survey on Patient Safety Culture
Value and Efficiency Supplemental Items for the Medical Office Survey … Medical Office: Results From the 2014 Pilot Study of the Value and Efficiency Supplemental Items
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ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson2.html
November 01, 2015 - to share their briefing checklists, and collaborate to come up with a checklist that works for your office … Are any of the situations observed in the video situations that could happen in your office? … What strategies does your team suggest to address leadership breakdowns within your office? … What strategies does your team suggest to overcome barriers to situation monitoring within your office … Return to TeamSTEPPS for Office-Based Care Online Course
Page last reviewed
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_cg_cahps_chartbook.pdf
January 01, 2014 - Q12
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q16
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q19
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q23
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how … Q12
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, how
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
March 09, 2018 - Another provider
from a different
office/clinic
2. … A clerk or receptionist in
the main provider’s office
4. … A care coordinator in the
main provider’s office
5. … A social worker in the
main provider’s office
6. … s office helped
you?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-conclusion.pdf
October 15, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Closing
1
1
Upcoming … Comparative Database
• What is the Medical Office SOPS Comparative
Database? … of patient safety culture
improvement
o Participating medical offices will receive a free medical office
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ce.effectivehealthcare.ahrq.gov/cpi/about/organization/contacts/key-contacts.html
September 01, 2023 - AHRQ Key Contacts
AHRQ Key Contacts
Offices and Centers
Office … , M.S., Director
Phone: (301) 427-1571
Fax: (301) 427-1341
Email: craig.umscheid@ahrq.hhs.gov
Office … Holland, Director
Phone: (301) 427-1364
Fax: (301) 427-1873
Email: howard.holland@ahrq.hhs.gov
Office … M.D., Director
Phone: (301) 427-1449
Fax: (301) 427-1562
Email: francis.chesley@ahrq.hhs.gov
Office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson2.pdf
November 30, 2015 - Practice Facilitator Agenda - Lesson 2: Leading Teams and Situation Monitoring
TeamSTEPPS
®
for Office-Based … Care
TeamSTEPPS for Office-Based Care Lesson 2: Practice Facilitator Agenda
Practice Facilitator … to share their briefing checklists, and collaborate to come up with a
checklist that works for your office … Are any of the situations observed in the video situations that could happen in your office? … What strategies does your team suggest to address leadership breakdowns within your office?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=3&search_api_fulltext=&sort=desc
Sort ascending
P-CR11
Patient got help from personal doctor's office … Coordination of care
P-CR10
Patient needed help from personal doctor's office … Group
Coordination of care
P-CR8
Someone from doctor's office … Plan
Coordination of care
C-CR6
Someone from provider's office … Coordination of care
P-CR3
Someone from personal doctor's office
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=9&search_api_fulltext=&sort=asc
Coordination of care
P-CR11
Patient got help from personal doctor's office … or clinic after regular office hours
Adult
Health Plan
Access … Plan
Access
AC8
Patient got needed care from provider's office … after regular office hours
Adult
Clinician & Group
Access … AC4
Patient got needed care from provider's office during evenings, weekends, or holidays
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=3&search_api_fulltext=&sort=asc
Title
Population
Survey
Topics
C-CR6
Someone from provider's office … Coordination of care
C-CR6
Patient needed help from provider's office … Coordination of care
C-CR7
Patient got help from provider's office … Group
Health information technology
C-HIT13
Provider's office … Group
Health information technology
C-HIT18
Provider’s office