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ce.effectivehealthcare.ahrq.gov/sops/news.html
March 01, 2024 - Database Report (February 2024)
Results from AHRQ’s 2024 SOPS ® Medical Office Survey User Database … AHRQ Post-Webcast Materials for “SOPS ® Medical Office Survey—What You Need to Know” (July 2023) … This webcast provided information on AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Medical Office … Select to access a recording of the webcast and presentation slides .
2022 SOPS Medical Office … Database Report (March 2022)
The AHRQ SOPS Medical Office Survey on Patient Safety Culture User
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ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt.html
September 01, 2015 - Course
Research/Evidence Base
TeamSTEPPS® Webinars
TeamSTEPPS for Office-Based … Care: Change Management
Classroom Slides
Contents
Slide 1: TeamSTEPPS for Office-Based Care … Slide 17: Change Management Models Slide 18: Roadmap to a Culture of Safety
Slide 1: TeamSTEPPS for Office-Based … Care: Change Management
TeamSTEPPS for Office-Based Care
Change Management
Return to Contents … September 2015
Page originally created September 2015
Internet Citation: TeamSTEPPS for Office-Based
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
March 09, 2018 - Q2=1 (Child visited more than one Q3 (Someone in MP’s office
doctor’s office or used more than helped … 12 months) doctors/providers)
Q2=1 (Child visited more than one Q6 (Knew how to contact
doctor’s office … or used more than
one kind of health care service in
last 12 months), Q3=1 (Someone
in MP’s office … or used more than
one kind of health care service in
last 12 months), Q3=1 (Someone
in MP’s office … MESSAGING
Q2=1 (Child visited more than one
doctor’s office or used more than
one kind of health
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=1&search_api_fulltext=&sort=asc
or clinic after regular office hours
Child
Health Plan
Access … after regular office hours
Child
Clinician & Group
Access … AC4
Child got needed care from provider's office during evenings, weekends, or holidays … or clinic after regular office hours
Child
Health Plan
Access … after regular office hours
Child
Clinician & Group
Access
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ce.effectivehealthcare.ahrq.gov/cpi/centers/index.html
September 01, 2023 - Office of the Director
Robert Otto Valdez, Ph.D., M.H.S.A. … , M.S., Director
Phone: (301) 427-1571
Fax: (301) 427-1341
Email: craig.umscheid@ahrq.hhs.gov
Office … Holland, Director
Phone: (301) 427-1364
Fax: (301) 427-1873
Email: howard.holland@ahrq.hhs.gov
Office … M.D., Director
Phone: (301) 427-1449
Fax: (301) 427-1562
Email: francis.chesley@ahrq.hhs.gov
Office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
January 01, 2008 - COMMUNICATION
for
OFFICE-BASED CARE
Communication
®
TeamSTEPPS | Primary Care Medical … Office-Based Care Teams
Communication
Slide
INTRODUCTION
SAY:
Communication is the first of the … MODULE TIME:
30 minutes
MATERIALS:
Flipchart and markers
Copies of Handouts
Video of Office-Based … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Communication
IMPORTANCE OF COMMUNICATION
SAY:
The … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Communication
FRONT OFFICE SCENARIO
SAY:
Now let’s
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
March 11, 2016 - In the last 6 months, how often were you able to get the care you needed from this provider’s office … In the last 6 months, did you contact this provider’s office with a medical question after regular office … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did you need to visit this provider's office after regular office hours? … after regular office hours?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_cg_cahps_chartbook.pdf
January 01, 2016 - Staff"(Office Staff)
composites. … Q10/Q14
In the last 12/6 months, when you phoned this provider’s office during
regular office hours … Q12/Q16
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, … Q10/Q11
In the last 6 months, when you contacted this provider’s office during
regular office hours … Q17/Q18
In the last 6 months, when you contacted this provider’s office during
regular office hours
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - 10
Patient got answer to
medical question the same
day he/she phoned
provider’s office
10 … [Yes/No If No, go to #7]
In the last 12 months, did you
phone this provider’s office to
get an … with a medical question
during regular office hours? … question
during regular office hours? … with a medical question after
regular office hours?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module1.pptx
March 01, 2010 - TeamSTEPPS for Office-Based Care Online Course. … If you could describe the office in one word, what would it be? … The general public experiences the office from the perspective of one patient at a time, while office-based … The work of an office-based team does not follow a linear process. … If you could describe the medical office in one word, what would it be?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
December 01, 2017 - Think about the testing process in your office. … the
greatest risks in your office … “best” office system. … The leadership (e.g.,medical director, office manager, head nurse, or other leader)
at this office demonstrates … All staff in this office work as a team.
4.
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ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson1.html
November 01, 2015 - Primary Care Office Environment Discussion
How does your team describe the primary care office environment … What does your team describe as a typical day at the office? … What does your team think a patient’s typical visit to the primary care medical office is like? … Are any of the situations observed in the video situations that could happen in your office? … Return to TeamSTEPPS for Office-Based Care Online Course
Page last reviewed
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
March 11, 2016 - In the last 6 months, did you contact this provider’s office with a medical question about your child … after regular office hours? … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did your child need to visit this provider's office after regular office hours? … after regular office hours?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-appendixes.pdf
December 01, 2021 - Association
• Arizona Department of Health Services
• Arkansas Department of Health
• California Office … Oklahoma State Department of Health
• Oregon Association of Hospitals and Health Systems
• Oregon Office … of Communications
◼ OEREP: Office of Extramural Research, Education, and Priority Populations … • ACL: Administration for Community Living
• ASPE: Office of the Assistant Secretary for Planning and … of the Director-Office of Research on Women’s Health
• OASH: Office of the Assistant Secretary for
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=1&search_api_fulltext=&sort=desc
from specialists in the last 6 months
C-CR6
Someone from provider's office … Group
Coordination of care
PCMH6
Someone from provider's office … Patient-centered medical home
P-CR3
Someone from personal doctor's office … Health Plan
Health literacy
P-CR8
Someone from doctor's office … P-IN5
Respondent used friend or family member as interpreter at child's personal doctor's office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/supplemental-HIT-cgcahps-adult_2357-8a.docx
July 11, 2017 - Can you make appointments at this provider’s office by email or on a website? … In the last 6 months, did you email this provider’s office with a medical question? … Visit notes sum up what was talked about on a visit to a provider’s office. … In the last 6 months, did this provider’s office offer you visit notes? … In the last 6 months, how did this provider’s office offer you the visit notes?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
October 30, 2020 - In the last 6 months, did you contact this
provider’s office to get an appointment for
an illness, … In the last 6 months, when you contacted
this provider’s office to get an appointment
for care you … Did this provider’s office give you
information about what to do if you needed
care during evenings … office hours? … In the last 6 months, when you contacted
this provider’s office during regular office
hours, how often
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
October 30, 2020 - Did this provider’s office give you information about what to do if you needed care during evenings, … In the last 6 months, did you contact this provider’s office with a medical question during regular office … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … In the last 6 months, did someone from this providers’ office talk with you about specific goals for … In the last 6 months, did someone from this providers’ office as you if there are things that make it
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_cg_cahps_chartbook.pdf
January 01, 2015 - Q10/Q14
In the last 12/6 months, when you phoned this provider’s office during
regular office hours … Q12/Q16
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, … Q17/Q21
In the last 12/6 months, when you phoned this provider’s office during
regular office hours … Q19/Q23
In the last 12/6 months, when you phoned this provider’s office after
regular office hours, … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - organizational culture supports patient safety
12
Hospital
(2004)
Nursing
Home
(2008)
Medical
Office … In our unit/office, we are working to improve
patient flow.
3. … [Hospital]
The owners, managing partners, or leadership of my
medical office…[Medical Office]
1. … Provide us with reports on our unit/office
performance.
3. … I looked at visual displays or graphs to see how well my
unit/office was performing
5,6.