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  1. ce.effectivehealthcare.ahrq.gov/sops/news.html
    March 01, 2024 - Database Report (February 2024) Results from AHRQ’s 2024 SOPS ® Medical Office Survey User Database … AHRQ Post-Webcast Materials for “SOPS ® Medical Office Survey—What You Need to Know” (July 2023) … This webcast provided information on AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Medical Office … Select to access a recording of the webcast and presentation slides . 2022 SOPS Medical Office … Database Report (March 2022) The AHRQ SOPS Medical Office Survey on Patient Safety Culture User
  2. ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt.html
    September 01, 2015 - Course Research/Evidence Base TeamSTEPPS® Webinars TeamSTEPPS for Office-Based … Care: Change Management Classroom Slides Contents Slide 1: TeamSTEPPS for Office-Based Care … Slide 17: Change Management Models Slide 18: Roadmap to a Culture of Safety Slide 1: TeamSTEPPS for Office-Based … Care: Change Management TeamSTEPPS for Office-Based Care Change Management Return to Contents … September 2015 Page originally created September 2015 Internet Citation: TeamSTEPPS for Office-Based
  3. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
    March 09, 2018 - Q2=1 (Child visited more than one Q3 (Someone in MP’s office doctor’s office or used more than helped … 12 months) doctors/providers) Q2=1 (Child visited more than one Q6 (Knew how to contact doctor’s office … or used more than one kind of health care service in last 12 months), Q3=1 (Someone in MP’s office … or used more than one kind of health care service in last 12 months), Q3=1 (Someone in MP’s office … MESSAGING Q2=1 (Child visited more than one doctor’s office or used more than one kind of health
  4. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=1&search_api_fulltext=&sort=asc
    or clinic after regular office hours Child Health Plan Access … after regular office hours Child Clinician & Group Access … AC4 Child got needed care from provider's office during evenings, weekends, or holidays … or clinic after regular office hours Child Health Plan Access … after regular office hours Child Clinician & Group Access
  5. ce.effectivehealthcare.ahrq.gov/cpi/centers/index.html
    September 01, 2023 - Office of the Director Robert Otto Valdez, Ph.D., M.H.S.A. … , M.S., Director Phone: (301) 427-1571 Fax: (301) 427-1341 Email: craig.umscheid@ahrq.hhs.gov Office … Holland, Director Phone: (301) 427-1364 Fax: (301) 427-1873 Email: howard.holland@ahrq.hhs.gov Office … M.D., Director Phone: (301) 427-1449 Fax: (301) 427-1562 Email: francis.chesley@ahrq.hhs.gov Office
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
    January 01, 2008 - COMMUNICATION for OFFICE-BASED CARE Communication ® TeamSTEPPS | Primary Care Medical … Office-Based Care Teams Communication Slide INTRODUCTION SAY: Communication is the first of the … MODULE TIME: 30 minutes MATERIALS: Flipchart and markers Copies of Handouts Video of Office-Based … Slide ‹#› ‹#› TeamSTEPPS | Office-Based Care Communication IMPORTANCE OF COMMUNICATION SAY: The … Slide ‹#› ‹#› TeamSTEPPS | Office-Based Care Communication FRONT OFFICE SCENARIO SAY: Now let’s
  7. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
    March 11, 2016 - In the last 6 months, how often were you able to get the care you needed from this provider’s office … In the last 6 months, did you contact this provider’s office with a medical question after regular office … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did you need to visit this provider's office after regular office hours? … after regular office hours?
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_cg_cahps_chartbook.pdf
    January 01, 2016 - Staff"(Office Staff) composites. … Q10/Q14 In the last 12/6 months, when you phoned this provider’s office during regular office hours … Q12/Q16 In the last 12/6 months, when you phoned this provider’s office after regular office hours, … Q10/Q11 In the last 6 months, when you contacted this provider’s office during regular office hours … Q17/Q18 In the last 6 months, when you contacted this provider’s office during regular office hours
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - 10 Patient got answer to medical question the same day he/she phoned provider’s office 10 … [Yes/No  If No, go to #7] In the last 12 months, did you phone this provider’s office to get an … with a medical question during regular office hours? … question during regular office hours? … with a medical question after regular office hours?
  10. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module1.pptx
    March 01, 2010 - TeamSTEPPS for Office-Based Care Online Course. … If you could describe the office in one word, what would it be? … The general public experiences the office from the perspective of one patient at a time, while office-based … The work of an office-based team does not follow a linear process. … If you could describe the medical office in one word, what would it be?
  11. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
    December 01, 2017 - Think about the testing process in your office. … the greatest risks in your office … “best” office system. … The leadership (e.g.,medical director, office manager, head nurse, or other leader) at this office demonstrates … All staff in this office work as a team. 4.
  12. ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson1.html
    November 01, 2015 - Primary Care Office Environment Discussion How does your team describe the primary care office environment … What does your team describe as a typical day at the office? … What does your team think a patient’s typical visit to the primary care medical office is like? … Are any of the situations observed in the video situations that could happen in your office? … Return to TeamSTEPPS for Office-Based Care Online Course Page last reviewed
  13. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
    March 11, 2016 - In the last 6 months, did you contact this provider’s office with a medical question about your child … after regular office hours? … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did your child need to visit this provider's office after regular office hours? … after regular office hours?
  14. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-appendixes.pdf
    December 01, 2021 - Association • Arizona Department of Health Services • Arkansas Department of Health • California Office … Oklahoma State Department of Health • Oregon Association of Hospitals and Health Systems • Oregon Office … of Communications ◼ OEREP: Office of Extramural Research, Education, and Priority Populations … • ACL: Administration for Community Living • ASPE: Office of the Assistant Secretary for Planning and … of the Director-Office of Research on Women’s Health • OASH: Office of the Assistant Secretary for
  15. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=1&search_api_fulltext=&sort=desc
    from specialists in the last 6 months C-CR6 Someone from provider's office … Group Coordination of care PCMH6 Someone from provider's office … Patient-centered medical home P-CR3 Someone from personal doctor's office … Health Plan Health literacy P-CR8 Someone from doctor's office … P-IN5 Respondent used friend or family member as interpreter at child's personal doctor's office
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/supplemental-HIT-cgcahps-adult_2357-8a.docx
    July 11, 2017 - Can you make appointments at this provider’s office by email or on a website? … In the last 6 months, did you email this provider’s office with a medical question? … Visit notes sum up what was talked about on a visit to a provider’s office. … In the last 6 months, did this provider’s office offer you visit notes? … In the last 6 months, how did this provider’s office offer you the visit notes?
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
    October 30, 2020 - In the last 6 months, did you contact this provider’s office to get an appointment for an illness, … In the last 6 months, when you contacted this provider’s office to get an appointment for care you … Did this provider’s office give you information about what to do if you needed care during evenings … office hours? … In the last 6 months, when you contacted this provider’s office during regular office hours, how often
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
    October 30, 2020 - Did this provider’s office give you information about what to do if you needed care during evenings, … In the last 6 months, did you contact this provider’s office with a medical question during regular office … In the last 6 months, when you contacted this provider’s office during regular office hours, how often … In the last 6 months, did someone from this providers’ office talk with you about specific goals for … In the last 6 months, did someone from this providers’ office as you if there are things that make it
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_cg_cahps_chartbook.pdf
    January 01, 2015 - Q10/Q14 In the last 12/6 months, when you phoned this provider’s office during regular office hours … Q12/Q16 In the last 12/6 months, when you phoned this provider’s office after regular office hours, … Q17/Q21 In the last 12/6 months, when you phoned this provider’s office during regular office hours … Q19/Q23 In the last 12/6 months, when you phoned this provider’s office after regular office hours, … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
    February 01, 2018 - organizational culture supports patient safety 12 Hospital (2004) Nursing Home (2008) Medical Office … In our unit/office, we are working to improve patient flow. 3. … [Hospital] The owners, managing partners, or leadership of my medical office…[Medical Office] 1. … Provide us with reports on our unit/office performance. 3. … I looked at visual displays or graphs to see how well my unit/office was performing 5,6.

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