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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-survey-instructions.pdf
July 01, 2016 - Primary care office: A group of primary care professionals and the staff who work with them in
an office … regular office
hours, how often did you get an answer
that same day? … with a medical
question during regular office
hours in the last 12 months.
9. … In the last 12 months, if you called your
primary care provider’s office after
regular office hours, … after regular
office hours in the last 12
months.
10.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
January 20, 2006 - PowerPoint Presentation
for
Office-Based Care
Situation Monitoring
TEAMSTEPPS 05.2
Mod … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Cross-Monitoring
A process of ongoing … Office
Let’s watch the second office team demonstrate proper situation monitoring. … about your daily office routine. … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Front Office Scenario
Susan was
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=asc
AC14
Respondent got answer to medical question as soon as needed when contacted doctor's office … after regular office hours
Child
Health Plan
Access … care
P-IN2
Respondent had interpreter at child's personal doctor's office … Interpreter services
C-IN2
Respondent had interpreter at provider's office … AC10
Respondent was informed about length of wait time at doctor's office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/cati-script.pdf
July 01, 2016 - Your doctor’s office is participating in our study to help us better
understand people’s experiences … When we say “Other primary care professionals in this office,” we are referring to: doctors,
nurse … regular office hours, how often did you get an answer that same day? … In the last 12 months, if you called your primary care provider’s office after regular office
hours … , how often did someone in your primary care provider’s
office help you make the appointment?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=2&search_api_fulltext=&sort=desc
P-IN6
Respondent used child younger than 18 as interpreter at child's personal doctor's office … P-IN5
Patient used friend or family member as interpreter at personal doctor's office … P-IN5
Respondent used friend or family member as interpreter at child's personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … Interpreter services
P-IN3
Interpreter at child's personal doctor's office
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=asc
Children with chronic conditions
AC11
Respondent contacted doctor's office … with medical question during regular office hours
Child
Health Plan
Access … AC13
Respondent contacted doctor's office with medical question after … Respondent contacted provider's office after hours
Child
Clinician & Group … during regular office hours
Child
Health Plan
Access
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=13&search_api_fulltext=&sort=desc
Topics
AC10
Patient was informed about length of wait time at provider's office … Interpreter services
P-IN2
Patient had interpreter at personal doctor's office … Group
Access
AC8
Patient got needed care from provider's office … after regular office hours
Adult
Clinician & Group
Access … or clinic after regular office hours
Adult
Health Plan
Access
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-adult-survey_2157-1a.docx
March 11, 2016 - In the last 12 months, did you need to visit a doctor's office or clinic after regular office hours? … after regular office hours? … during regular office hours? … after regular office hours? … In the last 12 months, when you contacted your personal doctor's office or clinic after regular office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-child-survey_2158-1a.docx
March 11, 2016 - In the last 12 months, did your child need to visit a doctor's office or clinic after regular office … or clinic after regular office hours? … question during regular office hours? … office hours, how often did you get an answer to your medical question that same day? … question after regular office hours?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Change Management
TEAMSTEPPS 05.2
Mod 1 05.2 … Step 3: Prioritize best practices
(10 minutes)
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
January 01, 2006 - Slide 1
for
Office-Based Care
Leading Teams
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
10
Leadership in the Medical Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
11
Reflect and Apply to Your Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Front Office Scenario
Jack, an … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
13
Leadership
BARRIERS
Hierarchical
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=23&search_api_fulltext=&sort=desc
AC10
Respondent was informed about length of wait time at doctor's office … with medical question during regular office hours
Child
Health Plan
Access … during regular office hours
Child
Health Plan
Access … AC13
Respondent contacted doctor's office with medical question after regular office hours … after regular office hours
Child
Health Plan
Access
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson1.pdf
November 30, 2015 - Practice Facilitator Agenda - Lesson 1: Teamwork and Communication
TeamSTEPPS
®
for Office-Based Care … TeamSTEPPS for Office-Based Care Lesson 1: Practice Facilitator Agenda
Practice Facilitator Agenda … Primary Care Office Environment Discussion
How does your team describe the primary care office environment … What does your team describe as a typical day at the office? … Are any of the situations observed in the video situations that could happen in your office?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=12
May 02, 2024 - Health literacy
P-IN1
Patient needed interpreter at personal doctor's office … Interpreter services
P-IN2
Patient had interpreter at personal doctor's office … Interpreter services
P-IN3
Interpreter at personal doctor's office … Interpreter services
P-IN4
Rating of interpreter at personal doctor's office … P-IN5
Patient used friend or family member as interpreter at personal doctor's office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/ICD-and-CPT-codes.xlsx
January 01, 2018 - Office/Ambulatory Visits CPT 99201 Office outpatient new 10 minutes
Office/Ambulatory Visits CPT 99202 … Office outpatient new 20 minutes
Office/Ambulatory Visits CPT 99203 Office outpatient new 30 minutes … Office outpatient new 60 minutes
Office/Ambulatory Visits CPT 99211 Office outpatient visit 5 minutes … Office/Ambulatory Visits CPT 99212 Office outpatient visit 10 minutes
Office/Ambulatory Visits CPT … 99213 Office outpatient visit 15 minutes
Office/Ambulatory Visits CPT 99214 Office outpatient visit
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
March 09, 2018 - Who in the main provider’s office helped you? … or receptionist in the main provider’s office
A care coordinator in the main provider’s office … ’s office
Someone else in the main provider’s office
1 … receptionist in the main provider’s office
A care coordinator in the main provider’s office
A … office
Someone else in the main provider’s office
5a.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - When you phoned this provider’s office during
regular office hours, how often did you get an
answer … When you phoned this provider’s office after
regular office hours, how often did you get an
answer … When you contacted this provider’s office to get
an appointment for care you needed right away,
how … When you contacted this provider’s office
during regular office hours, how often did you get
an answer … How often did you and someone from this provider’s
office talk about all the prescription medicines
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2012_cg_cahps_chartbook.pdf
January 01, 2012 - Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q14
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q17
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q21
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q14
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q10
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q17
In the last 12 months, when you phoned this provider’s office during
regular office hours, how … Q21
In the last 12 months, when you phoned this provider’s office during
regular office hours, how
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
March 07, 2019 - Name of targeted office area:
Size of office area:
Number of staff within office area:
Physicians:
Nurses … :
Other:
Key Actions:
Describe the targeted office area:
Office area name
Size in terms of number of … Key Actions:
Review office performance and safety data
Incident reports
AHRQ Medical Office Survey on … And these could be other parts of the office or areas of the office that interface directly with the … Can you do your training session before the office opens or after the office opens?