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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-survey-instructions.pdf
    July 01, 2016 - Primary care office: A group of primary care professionals and the staff who work with them in an office … regular office hours, how often did you get an answer that same day? … with a medical question during regular office hours in the last 12 months. 9. … In the last 12 months, if you called your primary care provider’s office after regular office hours, … after regular office hours in the last 12 months. 10.
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
    January 20, 2006 - PowerPoint Presentation for Office-Based Care Situation Monitoring TEAMSTEPPS 05.2 Mod … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Cross-Monitoring A process of ongoing … Office Let’s watch the second office team demonstrate proper situation monitoring. … about your daily office routine. … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 7 Front Office Scenario Susan was
  3. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=asc
    AC14 Respondent got answer to medical question as soon as needed when contacted doctor's office … after regular office hours Child Health Plan Access … care P-IN2 Respondent had interpreter at child's personal doctor's office … Interpreter services C-IN2 Respondent had interpreter at provider's office … AC10 Respondent was informed about length of wait time at doctor's office
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/cati-script.pdf
    July 01, 2016 - Your doctor’s office is participating in our study to help us better understand people’s experiences … When we say “Other primary care professionals in this office,” we are referring to: doctors, nurse … regular office hours, how often did you get an answer that same day? … In the last 12 months, if you called your primary care provider’s office after regular office hours … , how often did someone in your primary care provider’s office help you make the appointment?
  5. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=2&search_api_fulltext=&sort=desc
    P-IN6 Respondent used child younger than 18 as interpreter at child's personal doctor's office … P-IN5 Patient used friend or family member as interpreter at personal doctor's office … P-IN5 Respondent used friend or family member as interpreter at child's personal doctor's office … Interpreter services P-IN4 Rating of interpreter at personal doctor's office … Interpreter services P-IN3 Interpreter at child's personal doctor's office
  6. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=asc
    Children with chronic conditions AC11 Respondent contacted doctor's office … with medical question during regular office hours Child Health Plan Access … AC13 Respondent contacted doctor's office with medical question after … Respondent contacted provider's office after hours Child Clinician & Group … during regular office hours Child Health Plan Access
  7. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=13&search_api_fulltext=&sort=desc
    Topics AC10 Patient was informed about length of wait time at provider's office … Interpreter services P-IN2 Patient had interpreter at personal doctor's office … Group Access AC8 Patient got needed care from provider's office … after regular office hours Adult Clinician & Group Access … or clinic after regular office hours Adult Health Plan Access
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-adult-survey_2157-1a.docx
    March 11, 2016 - In the last 12 months, did you need to visit a doctor's office or clinic after regular office hours? … after regular office hours? … during regular office hours? … after regular office hours? … In the last 12 months, when you contacted your personal doctor's office or clinic after regular office
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-child-survey_2158-1a.docx
    March 11, 2016 - In the last 12 months, did your child need to visit a doctor's office or clinic after regular office … or clinic after regular office hours? … question during regular office hours? … office hours, how often did you get an answer to your medical question that same day? … question after regular office hours?
  10. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
    January 20, 2006 - Slide 1 TeamSTEPPS for Office-Based Care Change Management TEAMSTEPPS 05.2 Mod 1 05.2 … Step 3: Prioritize best practices (10 minutes) ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … Care John Kotter 8 Steps of Change ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Empower Others To Act Provide … Care TeamSTEPPS Change Model ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care
  11. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
    January 01, 2006 - Slide 1 for Office-Based Care Leading Teams TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 10 Leadership in the Medical Office … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 11 Reflect and Apply to Your Office … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 12 Front Office Scenario Jack, an … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 13 Leadership BARRIERS Hierarchical
  12. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=23&search_api_fulltext=&sort=desc
    AC10 Respondent was informed about length of wait time at doctor's office … with medical question during regular office hours Child Health Plan Access … during regular office hours Child Health Plan Access … AC13 Respondent contacted doctor's office with medical question after regular office hours … after regular office hours Child Health Plan Access
  13. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson1.pdf
    November 30, 2015 - Practice Facilitator Agenda - Lesson 1: Teamwork and Communication TeamSTEPPS ® for Office-Based Care … TeamSTEPPS for Office-Based Care Lesson 1: Practice Facilitator Agenda Practice Facilitator Agenda … Primary Care Office Environment Discussion  How does your team describe the primary care office environment …  What does your team describe as a typical day at the office? …  Are any of the situations observed in the video situations that could happen in your office?
  14. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=12
    May 02, 2024 - Health literacy P-IN1 Patient needed interpreter at personal doctor's office … Interpreter services P-IN2 Patient had interpreter at personal doctor's office … Interpreter services P-IN3 Interpreter at personal doctor's office … Interpreter services P-IN4 Rating of interpreter at personal doctor's office … P-IN5 Patient used friend or family member as interpreter at personal doctor's office
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/ICD-and-CPT-codes.xlsx
    January 01, 2018 - Office/Ambulatory Visits CPT 99201 Office outpatient new 10 minutes Office/Ambulatory Visits CPT 99202 … Office outpatient new 20 minutes Office/Ambulatory Visits CPT 99203 Office outpatient new 30 minutes … Office outpatient new 60 minutes Office/Ambulatory Visits CPT 99211 Office outpatient visit 5 minutes … Office/Ambulatory Visits CPT 99212 Office outpatient visit 10 minutes Office/Ambulatory Visits CPT … 99213 Office outpatient visit 15 minutes Office/Ambulatory Visits CPT 99214 Office outpatient visit
  16. FECC Surveys (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
    March 09, 2018 - Who in the main provider’s office helped you? … or receptionist in the main provider’s office  A care coordinator in the main provider’s office … ’s office  Someone else in the main provider’s office 1 … receptionist in the main provider’s office  A care coordinator in the main provider’s office  A … office  Someone else in the main provider’s office 5a.
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
    September 01, 2015 - When you phoned this provider’s office during regular office hours, how often did you get an answer … When you phoned this provider’s office after regular office hours, how often did you get an answer … When you contacted this provider’s office to get an appointment for care you needed right away, how … When you contacted this provider’s office during regular office hours, how often did you get an answer … How often did you and someone from this provider’s office talk about all the prescription medicines
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2012_cg_cahps_chartbook.pdf
    January 01, 2012 - Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q14 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q17 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q21 In the last 12 months, when you phoned this provider’s office during regular office hours, how
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
    January 01, 2012 - Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q14 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q10 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q17 In the last 12 months, when you phoned this provider’s office during regular office hours, how … Q21 In the last 12 months, when you phoned this provider’s office during regular office hours, how
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
    March 07, 2019 - Name of targeted office area: Size of office area: Number of staff within office area: Physicians: Nurses … : Other: Key Actions: Describe the targeted office area: Office area name Size in terms of number of … Key Actions: Review office performance and safety data Incident reports AHRQ Medical Office Survey on … And these could be other parts of the office or areas of the office that interface directly with the … Can you do your training session before the office opens or after the office opens?

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