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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-adult.html
December 01, 2018 - In the last 6 months, how often were you able to get the care you needed from this provider’s office … In the last 6 months, did you contact this provider’s office with a medical question after regular office … In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did you need to visit this provider's office after regular office hours?
… after regular office hours?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-child.html
December 01, 2018 - In the last 6 months, did you contact this provider’s office with a medical question about your child … after regular office hours?
… In the last 6 months, when you contacted this provider’s office after regular office hours, how often … In the last 6 months, did your child need to visit this provider's office after regular office hours … after regular office hours?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/DxSftyRpt-Updated-2022.pdf
January 01, 2022 - Medical Office Characteristics ...................................................................... … Medical Office Specialties .......................................................................... … Composite Measure Average Percent Positive Response by Tenure in
Medical Office – 2022 Updated SOPS … Item Results 2
Number Percent
Number Percent
Number Percent
Medical Office Characteristics … Medical Office Specialties
Si Number Percent ngle vs.
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ce.effectivehealthcare.ahrq.gov/teamstepps/primarycare/video/index.html
August 01, 2012 - Proficiency
TeamSTEPPS® Dental Module
TeamSTEPPS® Long-Term Care Version
TeamSTEPPS® for Office-Based … Instructional Videos (streaming)
Poor Teamwork
Poor Teamwork in the Primary Care Medical Office … (Flash® video, 3 min., 32 sec.; 39 MB)
Good Teamwork
Good Teamwork in the Primary Care Medical Office … Poor Teamwork
Poor Teamwork in the Primary Care Medical Office (Zip file, 275 MB)
Leadership (Zip … MB)
Communication (Zip file, 81 MB)
Good Teamwork
Good Teamwork in the Primary Care Medical Office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
January 20, 2006 - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) for Office-Based Care
TeamSTEPPS for Office-Based … Questionnaire
(T-TPQ) for Office-Based Care
Behavior
Team Performance Observation Tool for Office-Based … Care
TeamSTEPPS Teamwork Perceptions Questionnaire
(T-TPQ) for Office-Based Care
AHRQ Medical Office … Observation Tool for Office-Based Care
Teamwork Perceptions Questionnaire (T-TPQ) for Office-Based Care … /index.html
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Medical Office Survey
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-new_sops_diagnostic_safety-yount.pdf
October 20, 2021 - Supplemental Items for Medical Offices - Yount
Diagnostic Safety Supplemental Items
for the SOPS Medical Office … Items
40
• Designed as a supplemental item set that can be added to the
end of the SOPS Medical Office … David Newman-
Toker
Gordy Schiff Hardeep Singh
42
What areas are assessed on the
SOPS Medical Office … Office Processes and Standardization
4. Organizational Learning
5. … Your Medical Office
Results
Composite Measure Results
Item Results
3.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=6
April 04, 2024 - Group
Access
AC4
Child got needed care from provider's office … AC6
Respondent got answer to medical question as soon as needed when contacted provider's office … after regular office hours
Child
Clinician & Group
Access … AC8
Child got needed care from provider's office after regular office hours
Child … AC10
Respondent was informed about length of wait time at provider's office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/stroud-0914slides.pdf
January 01, 2014 - Success Stories from the AHRQ Medical Office Survey on Patient Safety Culture
25
25
Carolinas HealthCare … Patient Safety Culture Survey
at Carolinas HealthCare System
• Participate in Hospital, Medical Office … Survey Toolkit
• Toolkit includes:
Copy of the Medical Office survey
Past results
Medical … Office Patient Safety Culture survey talking
points
Template for Medical Director or VP to announce … Each Physician Network
Each Medical Office
• Access to survey results for each medical office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/value-efficiency-supplemental-item-spanish.pdf
March 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish
SOPS … : This supplemental item set was designed for use with the core SOPS® Medical Office
Survey to help … Add the SOPS Medical Office Background Questions
after these Value and Efficiency items. … https://www.ahrq.gov/sops/databases/medical-office/index.html
https://www.ahrq.gov/sops/databases/medical-office … /index.html
https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=3&search_api_fulltext=&sort=desc
Interpreter services
C-IN2
Respondent had interpreter at provider's office … after regular office hours
Child
Health Plan
Access … Respondent got answer to medical question as soon as needed when contacted provider's office after hours … with medical question after regular office hours
Child
Health Plan
Access … AC11
Respondent contacted doctor's office with medical question during
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ce.effectivehealthcare.ahrq.gov/teamstepps-program/resources/additional/index.html
September 01, 2023 - Good Teamwork in Office-Based Care
Good teamwork helps office staff get to the bottom of questions without … Leadership in Office-Based Care
Effective leadership can help a medical office resolve problems quickly … Mutual Support in Office-Based Care
Supporting medical office colleagues, even difficult ones, allows … Situation Monitoring in Office-Based Care
Responding to patients' changing situation in a timely manner … Use these TeamSTEPPs techniques to teach medical office staff how to intervene on behalf of patients
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/TS_OBC_Webinar_Plitt_FINAL.pptx
January 01, 2017 - Medical Office
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Slide ‹#›
Small Office Setting
7
Medical … Elephants
in the Room Office
1. … Elephants
in the Room Office
2. … Elephants
in the Room Office
3. … Elephants
in the Room Office
4.
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ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/bad_combination/index.html
February 01, 2017 - Research/Evidence Base
TeamSTEPPS® Webinars
Poor Teamwork in the Medical Office … Poor Teamwork in the Medical Office [11 min 57 sec]
YouTube embedded video: https://www.youtube-nocookie.com … Page originally created October 2015
Internet Citation: Poor Teamwork in the Medical Office
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ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201525.html
September 01, 2015 - Home
News
Newsroom
Impact Case Studies
AHRQ’s Medical Office … Impact Case Studies
Blog
Newsletter
Events
AHRQ’s Medical Office … in northeast Colorado, has used results from an AHRQ-developed patient safety survey, the Medical Office … The Medical Office Survey on Patient Safety Culture is one of five AHRQ safety culture surveys. … This version is designed to help outpatient medical office providers and staff assess patient safety,
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ce.effectivehealthcare.ahrq.gov/teamstepps/primarycare/igpcobt.html
December 01, 2012 - Teamwork in the Primary Care Office .
Primary Care Office-Based Team Structure . … Obstacles Primary Care Office-Based Teams Face . … Watch a Primary Care Office-Based Team in Action .
Feedback On Video . … who facilitate the day-to-day operations of the medical office. … Materials:
Primary Care Office-Based Team video.
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ce.effectivehealthcare.ahrq.gov/sops/surveys/supplemental-item-sets.html
December 01, 2022 - in this section
SOPS®
About SOPS
SOPS Surveys
Hospital
Medical Office … IT Patient Safety
Hospital Value and Efficiency
Hospital Workplace Safety
Medical Office … Diagnostic Safety
Medical Office Value and Efficiency
Nursing Home Workplace Safety … Medical Office Diagnostic Safety .
Medical Office Value and Efficiency . … If Medical Office Supplemental Item Set:
Added to the end of the Medical Office SOPS, after Section
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
March 07, 2019 - FileNewTemplate
Module 2: Team Structure
Office-Based Care Online Course
Welcome to
Welcome to … the TeamSTEPPS for Office-Based Care Online Course. … Team Structure
‹#›
4
Is your office structured for success? … that facilitate the day-to-day operations of the medical office. … This illustration lists some of the challenges faced by the office-based team.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt-ig.pptx
January 20, 2006 - SITUATION MONITORING
for
OFFICE-BASED CARE
Measurement
®
TeamSTEPPS | Office-Based Care … for Office-Based Care Knowledge Test (Knowledge), Team Performance Observation Tool for Office-Based … Questionnaire (T-TPQ) for Office-Based Care (Skills), and the AHRQ Medical Office Survey on Patient … TeamSTEPPS | Office-Based Care
Slide ‹#›
Measurement
LEARNING: TEAMSTEPPS FOR OFFICE-BASED CARE … the office opening and after the office closes each day to ensure that patient followups improve.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/fagnan-reflections-perceptions-mosops.pdf
October 04, 2018 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Fagnan & Rollins
Practice … invitation
Information sheet for offices
Study description
Duties of the Point of Contact at each office … Office manager/physician did
not seem interested in exploring the report.” … (office staff POC)
“It is a great tool to reinforce the need for patient safety in the
practice. … Please provide any ideas or suggestions you have for
using the reports/results in the medical office
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
August 01, 2021 - In the last 6 months, did you and someone from this provider’s office talk about how your child’s body … In the last 6 months, did you and someone from this provider’s office talk about things you can do to … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how much or what kind … In the last 6 months, did you and someone from this provider’s office talk about how your child gets